Product Talk

JUNE 19, 2024

I’m disappointed to see the rise of generative AI tools that are designed to replace discovery with real humans. But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Don’t get me wrong.

Generative AI 334

Generative AI Product Research Feedback Software Analytic Tools 334

Product Talk

APRIL 16, 2025

To deliver high-quality online courses we were patching together several different tools to create a good student experience. We used Teachable as our course platform, Slack for our community, Zoom for our live sessions, Google Calendar to send out course invites, Miro for collaboration, and Mailchimp to send out course emails.

Feedback Software 165

Feedback Software Product Research Customer Experience User Testing 165

Roman Pichler

JUNE 7, 2021

Be Clear on When to Involve the Stakeholders and Development Teams. Complex and high-impact decisions, however, are best made together with the stakeholders and development teams. Additionally, include the development team members in product backlog decisions , and always choose sprint goals together.

Weak Development Team 74

Weak Development Team Product Research Workshop Customer Experience 74

Productside

APRIL 2, 2025

Yet most product managers still rely on long documents, jargon-filled briefs, and clunky slide decks that dont land with the people who matter. Its a technique borrowed from the world of film and designbut it might just be the most underrated tool in a product managers toolbox. Lets talk about whats getting in the way.

Data Visualization 177

Data Visualization User Testing Product Research Reporting Tools 177

Lenny Rachitsky

JANUARY 14, 2025

Each week I tackle reader questions about building product, driving growth, and accelerating your career. From the creators of DORA, SPACE, and DevEx, and in collaboration with Laura Tacho and the team at DX , I’m excited to introduce you to Core 4. Her background is in developer tools and distributed systems.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Product Talk

APRIL 21, 2021

Welcome to JEDI Training for Continuous Discovery Teams. I work as a product discovery coach. I’ve had the luxury of working with teams all over the world, and I teach them a structured and sustainable approach to continuous discovery. I’m Teresa Torres. Tweet This. Why Design Justice Matters.

Product Research 325

Product Research User Testing Research Software Analytic Tools 325

Product Talk

SEPTEMBER 20, 2023

The opportunity solution tree helps visualize all the work that goes into continuous discovery. And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them.

Data Visualization 333

Data Visualization Analytic Tools Research Software Product Research 333

Roman Pichler

MAY 11, 2021

Myth #1: The product owner must ensure that the stakeholders are satisfied. But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal.

Weak Development Team 362

Weak Development Team Product Research User Testing Customer Experience 362

The Product Guy

AUGUST 13, 2020

Guest Post by: Candice Zhang (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Tauheed Ahmed]. When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers. How to learn by doing it and lead a new team at the same time?

Product Manager 407

Product Manager Product Management Research Software Feedback Software 407

Roman Pichler

JANUARY 11, 2022

Like a modern product roadmap, a learning roadmap states the specific outcomes or benefits you’d like to achieve to become a more competent product person, and it captures them in form of learning goals. The roadmap in figure 1 is based on my GO product roadmap template. Figure 2: A Product Mmgt Skills Model.

Roadmap 370

Roadmap Weak Development Team Customer Experience Leadership 370

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Roman Pichler

OCTOBER 5, 2021

The Product Backlog is Too Big. A few years ago, I was asked to help a healthcare company with their agile transition and its impact on product management. One of the challenges the agile transition team was concerned about was the choice of the right product backlog tool, which at first seemed odd to me.

Weak Development Team 324

Weak Development Team Customer Experience User Testing Feedback Software 324

The Product Guy

JANUARY 8, 2019

Guest Post by: Sherzod Abdujabborov (Mentee, Session 7, The Product Mentor) [Paired with Mentor, Dan Mason]. We became a so-lala product: So-Lala [zo la la] – German word for so-so or meh. The So-Lala Product epidemic. Our story is not unique, of course. Companies simply ship too many poor products and features.

Product Research 354

Product Research Customer Experience Weak Development Team Agile 354

Roman Pichler

MAY 5, 2020

The term product owner is commonly used to refer to six different product roles in my experience. These are: The original Scrum product owner who owns a product in its entirety and is responsible for maximising the value it creates. The SAFe product owner who owns the product details. Scrum Product Owner.

Feedback Software 392

Feedback Software Product Research Weak Development Team User Testing 392

Intercom, Inc.

JUNE 10, 2020

Let’s talk about that trickiest of subjects: Product Judgment. Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Product Talk

MARCH 3, 2021

A few months ago, fellow Product Talk coach Hope Gurion and I sat down to discuss why there’s no single right way to do discovery. Welcome to “Why There’s No Single ‘Right’ Way to Do Product Discovery.” We’re both product discovery coaches with Product Talk. Find it here.

Product Research 230

Product Research User Testing User Friction Research Software 230

Roman Pichler

MARCH 9, 2021

Product Goals Defined. The Scrum Guide released in November 2020 states that “the product goal describes a future state of the product … [It] is the long-term objective for the Scrum team.” It also suggests that “the product goal is in the product backlog. Figure 1: The Product Goal in Context.

Product Goals 399

Product Goals Weak Development Team User Testing Vision 399

UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. But what is usability?

User Testing 75

User Testing Product Research Reporting Tools Testing 75

The Product Coalition

NOVEMBER 12, 2024

How first principles can help you design product roadmaps from the ground up. Product roadmaps are no exception. Creating or even updating a product roadmap can feel like being handed a blank sheet of paper and told you have 60 minutes to write a ten-page college essay on a topic you didn’t study for….

Roadmap 110

Roadmap Automotive Product Research Feedback Software 110

Roman Pichler

FEBRUARY 9, 2022

What’s more, it’s not uncommon in my experience that product owners have to do their job without the support of a Scrum Master or agile coach. This includes product roles such as product owner and feature owner. Having an effective Scrum Master allows you to focus on your job—to maximise the value the product create.

Reporting Tools 366

Reporting Tools Weak Development Team Feedback Software Product Research 366

The Product Guy

MARCH 14, 2017

A product manager just stopped by the desk of the designer on a lazy Thursday afternoon. The developers sitting nearby just watched the show for the first time, but after a while they stood up to join the party one by one. I’ve been in this situation while I worked with various product teams as a designer.

User Testing 304

User Testing Research Software Feedback Software Data Visualization 304

Product Talk

JANUARY 19, 2022

Increasing the number of product trios who adopt a continuous cadence to their discovery work is my North Star metric. My goal is to increase the number of product trios who adopt a continuous cadence to their discovery work. I teach teams that business outcomes are derived from your business model. Tweet This.

Product Research 261

Product Research Workshop Weak Development Team Books 261

The Product Guy

APRIL 23, 2020

Guest Post by: Ralph Bautista (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Chris Butler ]. There are several ways to get into Product Management, the majority of folks stumble upon it by choice or because their organization needed to fill that role and you were the best candidate at the time.

Feedback Software 356

Feedback Software Product Research Customer Feedback Customer Experience 356

Product Talk

AUGUST 16, 2023

It’s no secret that Product Talk is built on the foundation of continuous discovery. Yes, all of the content we create—whether it’s this blog, the Product Talk Academy courses , the community , or the Continuous Discovery Habits book—focuses on the various facets of continuous discovery.

Product Research 226

Product Research Weak Development Team User Testing Customer Experience 226

Product Talk

APRIL 6, 2022

We recently launched the Ask Teresa series on Product Talk, where I tackle common questions and challenges that I hear from people as they begin to adopt continuous discovery. A lot of teams conflate two concepts. One is the idea of your research questions, which is what you’re trying to learn. Tweet This.

User Testing 306

User Testing Customer Experience Product Research Customer Feedback 306

Userpilot

NOVEMBER 8, 2022

What are feedback loops? How can product managers use them to build better products that your customers will love? That’s exactly what Peep Laja, the Founder and CEO of CXL and Wynter , talked about in his presentation at the 2022 Product Drive Summit ! How to Speed Up Your Feedback Loops by Peep Laja.

Product Research 98

Product Research Feedback Loop User Testing Customer Feedback 98

The Product Guy

APRIL 9, 2019

Guest Post by: Eric Wang (Mentee, Session 8, The Product Mentor) [Paired with Mentor, Chris Butler]. The notion of a strategy in product management seems like something that only high-level stakeholders at the executive level should care about. Make a list of the scope and the challenges to your product. Simple task, right?

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

The Product Guy

FEBRUARY 27, 2018

Guest Post by: Stef Orzech (Mentee, Session 5, The Product Mentor) [Paired with Mentor, Alex Berman]. We had just hired a new VP of Product who was radically (and rapidly) changing our product development process, and our engineers – based remotely, in Argentina – were struggling to keep up. And what can I do about it?

Engineering 252

Engineering Weak Development Team Technical Review Software Review 252

Product Talk

MARCH 8, 2017

One of the best signs of an effective product team is a regular cadence of customer interviews and product experiments. Without a strong background in research methods, it’s hard to know how you are doing. I’ve developed a simple framework to help teams evaluate the effectiveness of their methods.

Customer Experience 431

Customer Experience User Testing Customer Feedback Product Research 431

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Automation is also streamlining many routine design tasks, allowing designers to prototype and analyze user research muchfaster. Finally, we have user research analysis.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Data Visualization 233

Data Visualization Reporting Tools Research Software Customer Communications 233

Lenny Rachitsky

MAY 27, 2025

Each week I tackle reader questions about building product, driving growth, and accelerating your career. For more: Lenny’s Podcast | How I AI | Lennybot | Lenny’s Reads | Courses | Swag Subscribe now Annual subscribers now get a free year of Bolt, Perplexity Pro, Notion, Superhuman, Linear, Granola, and more.

Technical Review 140

Technical Review Reporting Tools Data Visualization Weak Development Team 140

Productside

OCTOBER 8, 2024

Overview Charles River Laboratories aimed to enhance its product management practices and foster better team alignment. To meet these objectives, Productside delivered a tailored Optimal Product Management course featuring custom exercises designed to tackle the company’s unique challenges.

Product Research 156

Product Research Weak Development Team User Testing Research Software 156

Userpilot

SEPTEMBER 25, 2023

Concept testing is an integral part of designing UX that not only satisfies user needs but delights them. This article introduces various concept tests, shows you how to conduct them, and discusses ways to collect user feedback to gain actionable insights. What is concept testing? Let’s dive in!

User Testing 105

User Testing Product Research Feedback Software Analytic Tools 105

The Product Coalition

DECEMBER 23, 2021

“If you think good design is expensive, you should look at the cost of bad design,” Ralf Speth, a former Jaguar Land Rover CEO. The study by the Design Management Institute analyzed the performance of design-led organizations that place influential design decisions at the top as compared to the Standard & Poor’s index over 10 years.

Weak Development Team 187

Weak Development Team UX User Testing Technical Review 187

Mind the Product

FEBRUARY 20, 2020

To help hiring managers and recruiters, like myself, decide whether or not to interview you, it can be a great exercise to treat your resume like a professional product. Building on some of the other excellent career-as-a-product posts and talks out there, let’s do a deep-dive into your resume. If you’re. If you’re.

Data Visualization 214

Data Visualization Weak Development Team User Testing Product Research 214

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. What isn’t so often clear is how to do this on a day-to-day basis, when we’re not as experienced or when we deal with “less than ideal” products and organizations. By itself, that’s absolutely meaningless.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249