UX Planet

JANUARY 22, 2025

In an era defined by relentless innovation and unprecedented customer expectations, the nature of financial services marketing has changed. The rapid shift to digital-first lifestyles has disrupted traditional financial services, forcing companies to rethink their approach to branding.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Lenny Rachitsky

JANUARY 14, 2025

For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now I talk a lot on my podcast and in this newsletter about the correlation between successful companies and an obsession with velocity. Her background is in developer tools and distributed systems.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

The Product Guy

FEBRUARY 26, 2019

They need to report upward, so you’re going through the motions, updating them on the work you’ve done, are doing, and intend to do. Ah, of course, the product roadmap. The roadmap is simply a conversation piece that, coupled with other communication tools, can help you achieve the ultimate goal: aligning stakeholders.

Roadmap 337

Roadmap Reporting Tools Data Visualization Feedback Software 337

Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Ratings and Reviews. star rating, and had 1,223 app store reviews. star rating, and had 4,695 app store reviews. Mobile Consumer Sentiment.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? And which are the best tools available on the market at the moment? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Lenny Rachitsky

MAY 27, 2025

For more: Lenny’s Podcast | How I AI | Lennybot | Lenny’s Reads | Courses | Swag Subscribe now Annual subscribers now get a free year of Bolt, Perplexity Pro, Notion, Superhuman, Linear, Granola, and more. 60% of extremely pessimistic respondents reported high burnout. reporting optimistic feelings and only 25.1%

Technical Review 139

Technical Review Reporting Tools Data Visualization Weak Development Team 139

Alchemer Mobile

APRIL 13, 2021

While some companies took a hit due to widespread lockdowns, those who swiftly adopted the digital shift won market share and, ultimately, new loyal customers during a difficult time for consumers. Ratings and Reviews. star rating, and had 488 app store reviews. star rating, and had 7,549 app store reviews.

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Feedback Software Research Software User Testing Systems Review 232

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. Not only that, but 49% say those interactions are highly complex, and 32% report that there have been more emotional customer support interactions. The solution: Optimize your resources with the Conversational Support Funnel.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Lenny Rachitsky

NOVEMBER 12, 2024

For more: Hire your next product leader | Favorite Maven courses | Lennybot | Podcast | Swag Subscribe now I believe the future of product management looks like Tal Raviv. He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers).

Product Research 112

Product Research Reporting Tools Data Visualization Product Management 112

The Product Guy

JUNE 25, 2018

This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. Given the split responsibility between manager and direct report, alignment and effective communication in these situations is key.

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Product Management Product Manager Reporting Tools Technical Review 300

Roman Pichler

FEBRUARY 9, 2022

Ensure that people have the infrastructure and tools they need to do a good job. This includes laptops, tablets, phones, and software tools; but it may also include having access to a kitchen and a coffee machine. It’s usually not something you can learn within a few days or by attending a single training course.

Reporting Tools 366

Reporting Tools Weak Development Team Feedback Software Product Research 366

Product Innovation Educators

MARCH 4, 2025

The collaboration between AMS and MIT researchers has yielded impressive results, with AI tools not only matching human analysts in identifying customer needs but often exceeding themespecially for emotional needs that humans might overlook. But it is changing, with AI tools that are transforming how we uncover and analyze customer needs.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. The first step is of course Planning, so let’s get to work. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software.

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Feedback Software Reporting Tools Software Developers Software Development 148

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. Product managers (PMs) are ninjas of aligning people, management, and processes.

Analytic Tools 174

Analytic Tools Data Visualization Feedback Software Research Software 174

Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition. Fast forward one year.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Product Talk

DECEMBER 7, 2022

In my continuous discovery framework, I argue teams need to discover opportunities and solutions. When discovering solutions, the goal is to match each solution to a specific need, pain point, or desire. If you work on software that your internal colleagues use (e.g. Tweet This. Who should conduct customer interviews?

User Testing 283

User Testing Reporting Tools Customer Experience User Friction 283

Userpilot

APRIL 30, 2025

Its about building a repeatable system that drives discovery, boosts engagement, and keeps users coming back. Its a system to make your app discoverable, shareable, and credible without relying on blind luck or paid ads alone. Here’s how to build that system: 1. But good reviews dont happen automatically.

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Feedback Software Analytic Tools Data Visualization User Testing 64

Userpilot

MARCH 5, 2025

That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. Integrations with other tools: Does it integrate with CRM, marketing automation, and other essential business applications?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

UX Planet

NOVEMBER 4, 2024

How to plan, conduct and report usability studies. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. Risk of exclusion  — in some sectors there are no competitors, e.g. some health or government services.

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User Testing Product Research Reporting Tools Testing 75

The Product Coalition

JANUARY 17, 2021

Later it helps the business, or the individual identifies potential threats to their system. Before starting the task, the ethical hacker must inform software developers or hardware manufacturers. This is to understand whether there are any security vulnerabilities present in their software or hardware.

Reporting Tools 158

Reporting Tools Research Software Technical Review Software Review 158

Userpilot

AUGUST 18, 2024

SaaS tools are the industry's biggest open secret. Wondering what type of tools you should have in your stack? TL;DR SaaS tools are applications that users can access through an internet connection. There are different types of SaaS tools for different purposes. ProductPlan is the best tool for road mapping.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Research Software 104

Userpilot

JUNE 2, 2025

Nearly 60% of mobile teams still rely on self-hosted push tools. Instead of wrestling with fragile, error-prone infrastructure, follow our best practices and deploy a push software tool engineered for precision, personalization, and privacy. Of course, poor execution backfires. Lets get started. Then go deeper.

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Analytic Tools Data Visualization Onboarding KPIs User Testing 100

Userpilot

SEPTEMBER 2, 2022

On the hunt for the best instructional design software to create course content and engage learners? In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. What to look for in the right instructional design tool. What is instructional design software?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. The results are in: businesses are investing more in measuring the impact of their customer service and turning to tools such as self-service and proactive support to drive a good experience.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

UX Planet

MARCH 3, 2025

SaaS (Software as a Service)Websites Purpose: SaaS websites aim to convert visitors into users by showcasing the products value, features, andpricing. Key Design Considerations: Clear Product Messaging: Users should immediately understand what the software does and how it benefitsthem. Website types and how to designthem 1.

Reporting Tools 59

Reporting Tools Magazine Software Review Customer Experience 59

Productside

AUGUST 26, 2022

. in our “Behind the Product” series, we highlight Product Management concepts used in the products and services in today’s market. . For NASA that is the Space Launch Systems (SLS), developed over the past 11 years and set to launch on August 29, 2022. The mentality is to fail fast and figure out solutions quickly.

Reporting Tools 156

Reporting Tools Technical Review Systems Review Agile 156

The Product Coalition

MARCH 9, 2021

All you need is a company providing React Native services and an outstanding team of developers who know exactly what they’re doing. When developing an application, it is important to ensure the transparency of this system to avoid bias and negative comments. Support service of Uber: they have no problem! How does Uber work?

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Reporting Tools Weak Development Team Development Technical Review 183

Userpilot

MAY 17, 2025

Without a global DOM or easy auto-capture tools, tracking mobile app user behavior takes more planning. You need clear goals, the right events, and analytics tools that fit your app’s journey. Most product analytics tools make tracking user activity on web applications look easy, and it is. Mobile analytics ?

Data Visualization 64

Data Visualization Analytic Tools Feedback Software Reporting Tools 64

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. And, of course, challenging – as it should be.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

UX Planet

MARCH 4, 2025

NPS survey dashboard in UsrGuiding tool. In reality, UX is multidimensional, and it requires multiple qualitative and quantitative metrics like task success rate, user satisfaction score, and summary of user reviews. customers who had a smooth experience with a product or service). Check my course How to measure design success!

Data Visualization 75

Data Visualization UX User Testing Customer Experience 75

Alchemer Mobile

AUGUST 26, 2021

The best in-app feedback tools. According to our latest Benchmark Report , there was a 50% increase in the number of surveys sent in 2020 from 2019. According to our latest Benchmark Report , there was a 50% increase in the number of surveys sent in 2020 from 2019. Ratings and reviews. In-app mobile surveys.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

DECEMBER 21, 2022

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. This takes some basic research but tools like Statista can help you quickly gather high-level data. This takes some basic research but tools like Statista can help you quickly gather high-level data.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

AUGUST 24, 2021

You keep hearing that self-service support in SaaS is a must. In this article you'll read about: what implementing self-service support can help you achieve (hint: it improves customer satisfaction). when to mix self-service support with human interaction. when to mix self-service support with human interaction.

Research Software 98

Research Software Feedback Software Reporting Tools Customer Experience 98

Intercom, Inc.

JUNE 30, 2022

Caroline Jarrett became interested in forms around 30 years ago while delivering optical character recognition systems to the UK Inland Revenue, which included processing tax forms. It didn’t work very well, and it turned out it was because people made honest mistakes when filling in forms that the technology couldn’t read.

Feedback Software 239

Feedback Software Reporting Tools Research Software User Testing 239

Userpilot

DECEMBER 5, 2023

This guide will walk you through what Mixpanel Funnels is, which settings you can adjust for each funnel report, and show you a few key use cases. TL;DR Mixpanel Funnels are reports that show you the drop-off conversion rates throughout different funnel steps. Get your free Userpilot demo today! What are Mixpanel Funnels?

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Customer Feedback 98

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. trillion to global GDP, “making it the biggest commercial opportunity in today’s fast changing economy”, according to a recent report by PwC.

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Artificial Inteligence Data Visualization Product Research Reporting Tools 195