Intercom, Inc.

APRIL 8, 2020

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation. A time for the tried and tested. New situation, new processes?

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Sachin Rekhi

APRIL 5, 2020

One practice that both companies established was weekly executive-level metrics reviews. SurveyMonkey, on the other hand, had a single meeting called ACER, which stood for acquisition, conversion, engagement, retention, where they covered these funnels across all A/B tests happening in the company. Why metrics reviews matter.

Systems Review 196

Systems Review Software Review Data Visualization User Testing 196

UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. Ok, that’s great for UX theory nerds.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Lenny Rachitsky

FEBRUARY 25, 2025

For more: Lennybot | Podcast | Courses | Hiring | Swag Subscribe now Annual subscribers get a free year of Perplexity Pro, Notion, Superhuman, Linear, and Granola , along with access to the entire 5-year back catalog and a thriving members-only Slack community. Then iron out any adjustments as a result of these reviews.

Strategy 120

Strategy Technical Review Product Strategy Product Research 120

Product Talk

APRIL 11, 2018

” Writing code is a perfectly valid way to learn, if it’s the fastest way to learn. Writing code is a perfectly valid way to learn, if it’s the fastest way to learn. The key with discovery is speed of learning, not speed of writing code. If writing code helps us learn faster, by all means do it. Tweet This.

Product Research 245

Product Research Customer Experience Software Review Feedback Software 245

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). The idea is to treat the strategy as a prototype that will undergo many iterations and testing. Testing the Proto-Strategy.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

The Product Guy

AUGUST 15, 2019

They will challenge themselves and the team to work in smarter ways, ask more questions, and think about code improvement. Bugs come up, tests take a long time, code reviews are needed, merge conflicts occur, reviews from multiple shareholders might be required, etc.

Product Management 354

Product Management Product Manager Management Management 354

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. These are planning, analysis, design, development, testing, implementation, and maintenance. The first step is of course Planning, so let’s get to work. It covers planning, estimating, and scheduling.

Feedback Software 148

Feedback Software Reporting Tools Software Developers Software Development 148

Mind the Product

MAY 16, 2019

However, I want to present a different perspective, Testimonial Driven Development (TDD). The books in this marketplace are business-related, especially in the field of product management and software development. The platform would enable product people to exchange their books, share their recommendations, and book reviews.

Software Review 177

Software Review Development Research Software User Testing 177

The Product Bistro

NOVEMBER 19, 2018

They ran Windows, and they ran our software that then runs the instrument. Test usability on typical hardware and avoid support bottlenecks[/mks_pullquote]Truisms in the instrument business are that people expect support for a LONG time. People also expect there to be perpetual free software upgrades. I am old.

Customer Experience 195

Customer Experience User Experience Software Review User Testing 195

Lenny Rachitsky

JANUARY 14, 2025

For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now I talk a lot on my podcast and in this newsletter about the correlation between successful companies and an obsession with velocity. I’ve yet to come across a software leader who isn’t.

Product Research 131

Product Research Research Software Data Visualization Reporting Tools 131

Product Talk

MAY 14, 2025

Chi started sitting in on quarterly business reviews with top vendors. These were review sessions Chis companys account management team was already having, and they gave her the chance to ask vendors about their order volume. Chis company did a couple of iterations with their specifications. © 2024 Product Talk.

Product Research 134

Product Research User Testing Technical Review Systems Review 134

UX Planet

JUNE 17, 2025

Or perhaps this perception comes from us getting used to many B2B web apps having a poor user interfaces due to a lack of investment in design. I am not that sure anymore Maybe after all, the B2C use cases are more fitting due to users being more motivated. One question asks: A bat and a ball cost $1.10 How much does the ball cost?

Research Software 92

Research Software User Testing B2C Weak Development Team 92

Userpilot

MARCH 5, 2025

That’s where customer engagement software comes in. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. Scalability and security: Can the platform grow with your business and protect your data?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

The Product Coalition

DECEMBER 20, 2021

Well, I’d never worked with testers or rather I’d never taught testers how to code. QA Automation Engineer is a product quality assurance specialist who creates tests with the help of software tools and verifies execution results. This helps reduce testing time and simplifies its process. First I went into a tailspin.

Engineering 158

Engineering Software Review Reporting Tools Data Visualization 158

Roman Pichler

MAY 11, 2021

An agile development team does a good job if the memebers can reliably meet the agreed goals and create software that offers a great user experience and exhibit the desired quality. Unlike traditional approaches to software development, Scrum does not offer the role of a project manager.

Weak Development Team 362

Weak Development Team Product Research User Testing Customer Experience 362

Intercom, Inc.

APRIL 24, 2019

Preparing for interview questions in software engineering is almost a full-time job. If you are a graduate software engineer and getting ready for your first job interviews, here are the different areas you should focus on. General software engineering interview questions. Questions about your background.

Software Engineering 26

Software Engineering Feedback Software Research Software Software Review 26

Mind the Product

JUNE 7, 2019

The concept of Agile came out of frustration at the way software was delivered. As you discover new ways of doing something and change course, you’re “responding to change over following a plan”. The goal is creating more software, faster. More code does not equal more value. What is Agile Really About?

Agile 195

Agile Software Review User Testing Technical Review 195

Product Talk

JULY 17, 2024

Customers retain longer due to integration usage and satisfaction. We are recognizing that shipping software isn’t enough if that software didn’t have the impact we expected. We are recognizing that shipping software isn’t enough if that software didn’t have the impact we expected.

Product Research 337

Product Research Onboarding KPIs Data Visualization Customer Experience 337

Product Talk

AUGUST 4, 2021

I know many authors who use their blog as a way to test content. So I put the book on hold and started devising a plan to test my content. During our coaching session, we reviewed their work and iterated on it as needed. Many teams hit a snag when it was time to test assumptions. That was a start.

Product Research 299

Product Research Books User Testing Feedback Software 299

Mind the Product

NOVEMBER 21, 2018

One the most consistent and frequent lessons that we teach in different workshops is “test early, test often”, also known as lean methodologies. I initially lost the plot creating the Metrics workshop because I was thinking of it as something different from software, but it is still a product. I didn’t have to. Fix the Process.

User Testing 149

User Testing Product Research Testing Data Visualization 149

UX Planet

DECEMBER 11, 2023

The idea for a course catalog of conversation design courses has been parked in my drafts for the entire year. This was originally supposed to be titled, “The 2023 guide to conversation design courses,” but here we are, mid-December and I only now summoned up the courage to jot down my thoughts on this massively intimidating subject.

Technical Review 97

Technical Review Certifications Software Review User Testing 97

Userpilot

SEPTEMBER 2, 2022

On the hunt for the best instructional design software to create course content and engage learners? In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. TLDR; Instructional design software helps you create custom eLearning courses and training material.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

Product Talk

MAY 15, 2024

Quick Re-Introduction to Ellen Juhlin If you’re a longtime Product Talk reader, you’ve taken a Product Talk Academy course , or you’ve spent some time in the Continuous Discovery Habits community , you probably already know Ellen Juhlin. Do you have a Product in Practice story you’d like to share? You can submit yours here.

Product Research 336

Product Research Feedback Software Analytic Tools User Testing 336

Product Talk

JANUARY 4, 2023

Reflecting on 2022: Measuring the Impact of Our Course Business. Switching to a course-first business has had a major impact on the number of people we can reach. In last year’s post , I announced that we were becoming a course-first business. When I was coaching full time, I worked with 30 teams over the course of the year.

Product Research 228

Product Research Software Review Travel Books 228

Alchemer Mobile

AUGUST 6, 2020

12 Product Management Myths | Due to its murkiness, there are a few common myths that plague product management across industries and company size. Ratings and Reviews: Where to Start and How to Win | You likely understand the importance of making a good first impression through your app’s positive ratings and reviews.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Management 179

Mind the Product

APRIL 21, 2020

Follow Teresa on Twitter and LinkedIn , keep up to date with her at ProductTalk and her courses. She has worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Follow Teresa on Twitter and LinkedIn , keep up to date with her at ProductTalk and her courses.

Product Research 225

Product Research Customer Experience Feedback Software Research Software 225

The Product Coalition

DECEMBER 23, 2021

When it comes to building financial software, the importance of great design skyrockets. And it’s great that more open-minded companies understand how important it is to think about all social groups when it comes to using the software. How to make sure that such software products are truly universal?

Weak Development Team 187

Weak Development Team UX User Testing Technical Review 187

Userpilot

OCTOBER 28, 2020

In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Beyond the Software – How to Get the Best Results from Product Tours. Intercom Product Tours doesn’t support A/B testing. Styling requires coding.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Product Talk

JUNE 21, 2023

This is what inspired Teresa to write the Continuous Discovery Habits book and shift Product Talk to a course-first business. This is a good problem to have, because you have more demand than you have supply—in the software world it’s very rare. We doubled and tripled our expected demand, which was really cool.

Product Research 242

Product Research User Testing Research Software Customer Experience 242

Userpilot

OCTOBER 20, 2024

Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. If your product falls under these categories, awarding badges may work well for you: Learning management systems: LMS, like Growth Engineering, use badges to reward users for completing courses or training modules.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Intercom, Inc.

JULY 16, 2019

Almost every software company today has some kind of incident response process to help them navigate major service outages. Of course, incidents come in all different shapes and sizes. For example, a relatively common type of incident might be a brief outage of Intercom due to a database failover. Rollback the app.

Technical Review 215

Technical Review Software Review Document Engineering 215

Intercom, Inc.

JUNE 15, 2022

We had to adjust course to understand (and simplify!) While support directors were the key decision makers to get started, implementing and testing Switch often fell to project managers. We introduced a new way to integrate Switch that required no code to set up”. Enabling our customers’ testing step.

User Testing 194

User Testing Customer Experience Weak Development Team Customer Feedback 194

Mind the Product

OCTOBER 25, 2018

How to Evaluate Classic Split Testing. While a simple A/B test (the color of a button for example) is often easy to evaluate, details become incredibly important as soon as a split test can have more than one effect. Let’s look at examples from online review site Trustpilot , where I used to lead the consumer site.

Customer Experience 187

Customer Experience User Testing Product Research Software Review 187

Product Talk

JUNE 19, 2024

Tweet This So I want to take some time to review why we do discovery. My advice in this article may not stand the test of time. I recommend teams conduct story-based customer interviews to discover opportunities and run assumption testing to discover the right solutions. Of course not. Is this helpful feedback?

Generative AI 337

Generative AI Product Research Feedback Software Analytic Tools 337

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

Userpilot

NOVEMBER 21, 2022

In this article, we’re going to break down what beta testing is, what makes a good beta tester, how to find and recruit them, and the difference they can make for you and your software. Beta testing is a term that describes a specific type of test activity: testing with actual users prior to launch.

User Testing 98

User Testing Feedback Software Analytic Tools Research Software 98