Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Well, of course, they know what a staff engineer is, but I didn’t actually know what a staff engineer was. Brian: Great.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. In addition, many don’t have the strategies, talent, and culture needed to succeed. But they’re facing big barriers.

Data Visualization 209

Data Visualization Reporting Tools Analytic Tools Technical Review 209

Roman Pichler

NOVEMBER 2, 2021

As the person in charge of the product, you depend on the work of the development team and you are, of course, affected by poor performance. Additionally, you’ve invited the senior management sponsor to the upcoming sprint review meeting to secure the individual’s continued support. This did not solve anything, of course.

Weak Development Team 381

Weak Development Team Development Software Review Technical Review 381

Roman Pichler

FEBRUARY 11, 2020

Consequently, a platform should have its own product strategy and roadmap , KPIs , product backlog , and well-designed software architecture that leverages the right technologies. As these examples show, it is worthwhile to carefully consider if a platform can benefit your business, thoughtfully building it, and carefully managing it.

Feedback Software 294

Feedback Software Software Review Technical Review Customer Experience 294

UX Planet

MARCH 15, 2025

Why My AI Learning Approach is Different When I first began exploring AI, I quickly realized that most learning resources available online are heavily technical. I focused on understanding AI products, the strategies that drive them, and how AI can enhance user experience and business outcomes. Learn more at Empathy &AI.

Data Visualization 108

Data Visualization Customer Feedback Artificial Inteligence Technical Review 108

Roman Pichler

JULY 20, 2016

Whenever you are faced with an agile, dynamic environment—be it that your product is young and is experiencing significant change or that the market is dynamic with new competitors or technologies introducing change, you should work with a goal-oriented product roadmap, sometimes also referred to as theme-based. 2 Do the Necessary Prep Work.

Roadmap 372

Roadmap Agile Technical Review Weak Development Team 372

Product Innovation Educators

SEPTEMBER 9, 2024

In this article, we’ll explore key ideas and strategies to help you become a better product innovator and manager. However, it’s important to understand how our work supports and aligns with higher-level strategies. Innovation is the economic engine for organizations and a key source of new value.

Research Software 304

Research Software User Testing Customer Experience Analytic Tools 304

Product Talk

MAY 14, 2025

And just because APIs are slightly more technical products, that doesnt mean that you cant apply discovery to them. Chi started sitting in on quarterly business reviews with top vendors. To make this happen, Chi needed to connect with her vendors product and technology folks. They still exist, even when your product is an API.

Product Research 134

Product Research User Testing Technical Review Systems Review 134

Roman Pichler

MAY 13, 2024

Listen to the audio version of this article: [link] Product Strategy and Change Strategy means different things to different people, so let me briefly share my definition. A product strategy describes the approach chosen to make a product successful. Such a strategy facilitates effective product discovery and product delivery.

Customer Experience 314

Customer Experience Product Research Technical Review Data Visualization 314

Lenny Rachitsky

NOVEMBER 19, 2024

For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now Last week’s guest post about tactics for becoming a “super IC” is on track to being my most popular post of all time, so I’m thrilled to bring you a follow-up that’s designed specifically for managers.

User Testing 129

User Testing Customer Feedback Feedback Software Reporting Tools 129

Product Innovation Educators

MAY 22, 2023

Then when I heard his backstory in technology leadership roles at Xerox and Experian and the challenges he encountered with product roadmaps, I was eager to invite him to be a guest on this podcast. As the title of this episode conveys, our discussion will weave together topics for aligning customers’ needs and business strategy.

Feedback Software 254

Feedback Software User Testing User Friction Customer Experience 254

Intercom, Inc.

MARCH 10, 2022

This is where having the right tech stack comes into play. This strategy empowers you to pre-emptively deliver targeted, personalized messages and support via messenger-based channels. However, with the right tech stack, your team can handle even complex payment problems with ease. Maintain momentum by bridging your tech stacks.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Roman Pichler

APRIL 13, 2021

To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators. This, of course, assumes that you have a validated product strategy and a realistic product roadmap in place.

Feedback Software 288

Feedback Software Analytic Tools Data Visualization Research Software 288

UX Planet

DECEMBER 6, 2024

Satisfaction leads to positive reviews, recommendations, and increased user retention. There are various types of e-learning apps, each designed to serve different educational needs and preferences: Learning Management Systems (LMS): With these platforms, you create and manage educational courses or training programs.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Sachin Rekhi

AUGUST 23, 2022

But despite doing this, garnering glowing press reviews, and growing to over 100,000 users, we still ultimately failed to find PMF because we were never able to find a viable business model for our product. With this course, we hope to offer an actionable alternative that increases your odds of finding product/market fit on your next venture.

User Testing 148

User Testing Product Marketing Marketing Customer Experience 148

The Product Coalition

NOVEMBER 12, 2024

You use them to take a fresh look at something that might feel overwhelming or vague — whether it’s a roadmap or a strategy — and start with what’s truly essential. Because when we don’t ground our roadmaps in the fundamentals, things can quickly go off course. The product strategy was sound, but we hadn’t translated it well.

Roadmap 111

Roadmap Automotive Product Research Feedback Software 111

Product Talk

APRIL 16, 2025

To deliver high-quality online courses we were patching together several different tools to create a good student experience. We used Teachable as our course platform, Slack for our community, Zoom for our live sessions, Google Calendar to send out course invites, Miro for collaboration, and Mailchimp to send out course emails.

Feedback Software 166

Feedback Software Product Research Customer Experience User Testing 166

Lenny Rachitsky

NOVEMBER 12, 2024

For more: Hire your next product leader | Favorite Maven courses | Lennybot | Podcast | Swag Subscribe now I believe the future of product management looks like Tal Raviv. To get a taste of the course, check out his free 30-minute lightning lesson, “ Build Your Personal PM AI Copilot ,” scheduled for November 22.

Product Research 111

Product Research Reporting Tools Product Manager Data Visualization 111

The Product Guy

JUNE 25, 2018

You will encounter numerous escalation, blocker, and air cover situations throughout the course of working on projects in product management, especially when a manager is accountable for the end result and the direct report is doing much of the heavy lifting and nitty-gritty work. Your product division can always benefit from shared learning.

Product Manager 300

Product Manager Product Management Reporting Tools Technical Review 300

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Enhanced customer satisfaction (58%).

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

The Product Coalition

MARCH 8, 2024

Explore digital transformation strategies for enterprises Have you wondered why digital transformation strategies are a necessity? This comprehensive guide empowers you to harness the power of digital transformation strategies, propelling your business toward a thriving future. What are digital transformation strategies?

Enterprise 148

Enterprise Research Software Feedback Software Strategy 148

Intercom, Inc.

AUGUST 21, 2019

Some 84% of people trust online reviews as much as a personal recommendations, reason enough why every business should be concerned with who reviews their product and what they have to say about it. What do we mean by the term “review sites”? Not all review sites are made equal. Peer review sites.

Software Review 172

Software Review Technical Review Reporting Tools Research Software 172

Intercom, Inc.

OCTOBER 8, 2020

As Kristen says: She predicts that this strategy of letting the product guide the sales process is the future of tech: “I think that’s where a lot of the future of sales and tech in general is going to go to some extent, which is to really let the product guide the people. Crowning the customer.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Intercom, Inc.

OCTOBER 24, 2018

“There is more to scaling up than just machine learning and bots” A key part of our strategy revolves around automation, including our recently released Answer Bot , but there is more to scaling up than just machine learning and bots. Here’s a look at how we have managed it and how you can too. Automation.

Reporting Tools 178

Reporting Tools Customer Experience Strategy Artificial Inteligence 178

The Product Guy

NOVEMBER 21, 2018

Customer discovery is key to informing product strategy and there is a mountain of techniques and methods available for conducting customer discovery. Align your vision and product strategy with the strategic direction of your customers business. Get permission first of course. Does the feedback align with your strategy?

User Testing 348

User Testing Customer Experience Customer Feedback Product Research 348

UX Planet

JANUARY 22, 2025

Without a strong and consistent digital brand, financial institutions risk being overshadowed by nimble Fintech startups or tech giants like Apple and Google that excel in user experience. Its a holistic system that weaves together strategy, design, functionality and authenticity. As of 2024, Cash App reports 57 million users and $14.7

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

The Product Coalition

DECEMBER 13, 2021

Both product and product strategy should fall in place to make the startup sustainable and help them to grow. In due course, the startups need to invest a good amount of time in organizing the strategy and roadmap to track the product performance to get an early product-market fit and scalability. measure.

Framework 185

Framework Startups User Testing Onboarding KPIs 185

Product Innovation Educators

OCTOBER 7, 2024

In the OEDK, students have access to high-tech equipment, but they won’t always have the OEDK available to them. At the OEDK he co-developed the engineering design curriculum, including the flagship first-year engineering design course and the Prototyping and Fabrication course.

User Testing 283

User Testing Feedback Software Customer Feedback Product Manager 283

The Product Coalition

AUGUST 12, 2021

Jaime DeLanghe’s secrets to bring cross-functional teams together for optimal performance Before my career in tech, I worked in food service. Restaurants showed me the ropes of what it takes for cross-functional teams to succeed, and I still draw on the same strategies as a product manager in tech.

Technical Review 148

Technical Review Leadership Software Review Construction 148

The Product Coalition

DECEMBER 2, 2021

I suspect this is because many people are mistakenly confusing having a plan with having a strategy. Both are necessary for moving forward, of course. Strategies need to be clear before you start, and change very little. A strategy describes how you intend to achieve your goal. It’s the approach to the endpoint.

Strategy 174

Strategy Software Review Technical Review Software Development 174

UX Planet

DECEMBER 6, 2024

From new UX-related technologies and automation to personalization. To do this, we will analyze effective strategies and refer to some key successful studies. Are you thinking of implementing AI into your UX strategies? No one can denythat. If so, read on!

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Intercom, Inc.

FEBRUARY 26, 2018

It’s even harder if you don’t know all of the armies on the field, their strategies and weapons, or even who’s a friend and who’s a foe. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. Basic technology execution is becoming easier too.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. And although 69% of respondents say that personalized support experiences are the key to building strong customer relationships, less than half believe that they can deliver those personalized support experiences at scale with their current tech stack.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

UX Planet

MARCH 9, 2025

is another common question asked by stakeholders when they review the proposal. Vision statement is used as a foundation for strategy goalsspecific, measurable goals that the team want to achieve for this redesign. How OKR framework helps shape strategy goals. Example of pain points that offline shopper experiences.

Product Research 115

Product Research Research Software Feedback Software User Testing 115

UX Planet

DECEMBER 11, 2023

The idea for a course catalog of conversation design courses has been parked in my drafts for the entire year. This was originally supposed to be titled, “The 2023 guide to conversation design courses,” but here we are, mid-December and I only now summoned up the courage to jot down my thoughts on this massively intimidating subject.

Technical Review 97

Technical Review Certifications Software Review User Testing 97

Arkenea

FEBRUARY 23, 2025

This is a problem I see not just with tech entrepreneurs but also on a regular basis with product managers at the B2B companies we work with at SiriusDecisions. 2 Unique value proposition should be the major criterion for making decisions Roger Cauvin, founder at Dadnab Product strategy should drive all product decisions.

User Testing 98

User Testing Feedback Software Customer Feedback Research Software 98

Intercom, Inc.

AUGUST 1, 2019

This week, I invited Michael to come on the show and tell us about their growth strategy. Tara: You definitely had relevant expertise, but I really love that you made the transition from the traditional industry (on Wall Street) to tech. They understood technology, and they had a unique respect for regulatory and compliance.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36