Productside

MAY 27, 2025

Productside | Product Management Courses & Training How WellNest Rebooted Product Strategy (eBook Preview) When product teams get stuck in backlog chaos, stakeholder noise, and reactive shipping, its not a process problem. New players are entering the market with agile teams, wearable integrations, and insurer distribution deals.

Product Strategy 199

Product Strategy Product Research Strategy Weak Development Team 199

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. Myth #3: The product owner is responsible for the team performance.

Weak Development Team 362

Weak Development Team Product Research User Testing Customer Experience 362

Product Talk

APRIL 16, 2025

To deliver high-quality online courses we were patching together several different tools to create a good student experience. We used Teachable as our course platform, Slack for our community, Zoom for our live sessions, Google Calendar to send out course invites, Miro for collaboration, and Mailchimp to send out course emails.

Feedback Software 166

Feedback Software Product Research Customer Experience User Testing 166

Roman Pichler

OCTOBER 5, 2021

One of the challenges the agile transition team was concerned about was the choice of the right product backlog tool, which at first seemed odd to me. Another time, I was asked to help a team of a major charity in the UK whose task was to create a new website for their fund-raising campaigns. Third, they can be tested.

Weak Development Team 325

Weak Development Team Customer Experience User Testing Feedback Software 325

Roman Pichler

JUNE 7, 2021

Be Clear on When to Involve the Stakeholders and Development Teams. Complex and high-impact decisions, however, are best made together with the stakeholders and development teams. Additionally, include the development team members in product backlog decisions , and always choose sprint goals together.

Weak Development Team 74

Weak Development Team Product Research Workshop Customer Experience 74

UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. But what is usability?

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So If you’ve ever asked yourself – how does my feedback add up to the features and updates that we build? Jen Murphy – Senior Product Researcher.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

The Product Guy

MARCH 14, 2017

The developers sitting nearby just watched the show for the first time, but after a while they stood up to join the party one by one. Soon the whole team was standing behind the designer’s screen shouting new ideas and tips about the layout, the colors, the icons, the fonts and everything else. What to expect from a design team?

User Testing 304

User Testing Research Software Feedback Software Data Visualization 304

The Product Guy

AUGUST 13, 2020

When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers. Now there are more and more resources, like blogs, books, online courses and even training programs for Product Management. Some of them are good, and some of them are bad.

Product Management 407

Product Management Product Manager Research Software Feedback Software 407

Productside

MARCH 24, 2025

Productside | Product Management Courses & Training Refining Product-Market Fit and Scaling B2B SaaS Products Most startups dont stall because of bad ideasthey stall because they stop refining their product-market fit and what works. Companies assume that revenue equals product-market fit.

Analytic Tools 156

Analytic Tools User Testing B2B Weak Development Team 156

Product Talk

MARCH 8, 2017

One of the best signs of an effective product team is a regular cadence of customer interviews and product experiments. Without a strong background in research methods, it’s hard to know how you are doing. I’ve developed a simple framework to help teams evaluate the effectiveness of their methods. Click here.

Customer Experience 432

Customer Experience User Testing Customer Feedback Product Research 432

Lenny Rachitsky

MAY 20, 2025

Most of us have had the experience of hearing a friend or colleague vent about their manager’s lack of support, micromanagement, missing product sense, unfair feedback, or some other reltionship problem that is as common as the day is long. In real life, skip leads should of course talk with their skip reports on a regular basis.

Weak Development Team 112

Weak Development Team Data Visualization Technical Review Reporting Tools 112

Roman Pichler

MARCH 9, 2021

The Scrum Guide released in November 2020 states that “the product goal describes a future state of the product … [It] is the long-term objective for the Scrum team.” The product owner is accountable for “developing and explicitly communicating the product goal.” The entire Scrum team is “focused on one … product goal” at a time.

Product Goals 400

Product Goals Weak Development Team User Testing Vision 400

Roman Pichler

JANUARY 11, 2022

I’ve chosen quarters in the sample roadmap above, but you can use shorter time frames, of course, if you can meet your learning goals more quickly. For example, the guidelines I have developed for the GO product roadmap template directly apply to the roadmap in figure 1. Creating the Learning Roadmap.

Roadmap 370

Roadmap Weak Development Team Customer Experience Leadership 370

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” If you missed the first one on product success and team satisfaction , be sure to start there.

Product Research 290

Product Research Data Visualization Customer Feedback Weak Development Team 290

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. I hope this post allows people and teams to safely talk about Product Judgment. Who has it?

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

UX Planet

JULY 2, 2025

How to plan a dashboard people will use: 10 Key Steps Dashboard user interface elements in light and dark modes Our team has built dashboards for a wide range of businesses, and we’ve picked up a few key insights along the way. Admin analytical dashboard for the fitness app Step 1. Don’t try to make a dashboard “for everyone.”

Data Visualization 90

Data Visualization Dashboard Analytic Tools Feedback Software 90

The Product Guy

JUNE 11, 2018

The most important take-aways were the importance of consistent one-on-ones and realisation that team diversity can sometimes oppose the team culture and this is not a bad thing. Of course we had internal discussion about this situation in my team. Company culture vs team diversity. Mentorship experience.

Weak Development Team 244

Weak Development Team User Testing Product Management Product Manager 244

UX Planet

JUNE 17, 2025

Desirable difficulties in B2B and B2C product design — and what research on disfluent fonts can teach us. After all, when the product is built for professionals, a more complex interface that offers greater flexibility is often welcomed by its users. You read this correctly: performance was better with the bad font.

Research Software 92

Research Software User Testing B2C Weak Development Team 92

Intercom, Inc.

AUGUST 13, 2019

Automated customer service isn’t a new concept. But much has changed, both in usability and customer perception. Voice recognition technology has improved, AI solutions can interpret customer feedback, and chatbots have started to answer the questions they receive, not just pass them off to a human.

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

Lenny Rachitsky

JANUARY 14, 2025

For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now I talk a lot on my podcast and in this newsletter about the correlation between successful companies and an obsession with velocity. Her background is in developer tools and distributed systems.

Product Research 129

Product Research Research Software Data Visualization Reporting Tools 129

Product Talk

APRIL 6, 2022

If you’re serious about continuous discovery, one of the most important steps you can take is committing to weekly (at a minimum) touch points with your customers. This approach also helps limit the interviewer’s bias by focusing on the customer’s context. Question: What are the best customer interview questions to ask?

User Testing 306

User Testing Customer Experience Product Research Customer Feedback 306

The Product Coalition

DECEMBER 23, 2021

“If you think good design is expensive, you should look at the cost of bad design,” Ralf Speth, a former Jaguar Land Rover CEO. The study by the Design Management Institute analyzed the performance of design-led organizations that place influential design decisions at the top as compared to the Standard & Poor’s index over 10 years.

Weak Development Team 187

Weak Development Team UX User Testing Technical Review 187

The Product Guy

APRIL 9, 2019

The challenge to the product managers is to translate these into a more functional plan for our engineering team. We perceive strategy from the management as the gospel – Usually the opposite, a good leadership team usually expects the individual contributors to provide iterative feedback. Simple task, right? First Attempt.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Product Talk

APRIL 3, 2024

Customer interviews are one of the most impactful activities a product team can do. Customer interviews are one of the most impactful activities a product team can do. Tweet This An early customer interviewing mistake is to spend your interview time exploring your solution ideas. Let’s dive into why.

User Testing 242

User Testing Customer Experience Customer Feedback User Friction 242

Roman Pichler

MAY 5, 2020

A feature owner who manages a major capability with which end users interact like search and navigation on an online retailer’s website. The role is not called product administrator, feature broker, product backlog manager, user story writer, or project manager—even though that’s sometimes how it is interpreted. Word is the product.

Feedback Software 392

Feedback Software Product Research Weak Development Team User Testing 392

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

NOVEMBER 24, 2021

We know that moving at speed is all about making decisions quickly and acting on them – but quick decisions get a bad rap. . They’re considered heedless, overly luck-dependent, and almost treasonous by those of us in the data and research domains. The second challenge is implementing a feedback loop. Stage 1: Define the dilemma.

User Testing 257

User Testing Data Visualization Feedback Loop Weak Development Team 257

Alchemer Mobile

JUNE 9, 2020

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

The Product Coalition

JUNE 24, 2022

Apparently, what I don’t see is many articles aimed at helping people understand what the product manager position is actually like, and whether it is a good fit for them?—?personally. Understanding whether the product manager role fits your personality is the most important starting point. personally. All kinds of things. “I

User Testing 167

User Testing Analytic Tools Research Software Feedback Software 167

Roman Pichler

JULY 8, 2024

You can, of course, use more gradients if you wish to, but I find that in practice, the five options in Figure 2 are usually enough. But when bigger changes are required or the group is more diverse, the approach is not only time-consuming. This approach makes it easier to reach unanimity and consent without making weak compromises.

Roadmap 266

Roadmap Product Strategy Strategy Weak Development Team 266

The Product Guy

JANUARY 8, 2019

The day we reached 200 daily users was a critical milestone – more a psychological one for me personally than anything else. We had no clue about what “Lean” or “Agile” or even “Startup” essentially meant, but we spent most of our time out in the streets talking to our customers. Our story is not unique, of course.

Product Research 354

Product Research Customer Experience Weak Development Team Agile 354

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

The Product Coalition

NOVEMBER 12, 2024

First principles help you focus on the fundamentals — like the value you want to create, the outcomes you’re aiming for, and what your users actually need. Because when we don’t ground our roadmaps in the fundamentals, things can quickly go off course. It was clear we weren’t delivering a product customers loved.

Roadmap 110

Roadmap Automotive Product Research Feedback Software 110

Intercom, Inc.

MAY 3, 2018

How can we help our users complete their job-to-be-done cheaper, faster or easier? Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. To this day, Rohini continues to cold-call customers.

User Testing 195

User Testing Customer Feedback Customer Experience Data Visualization 195

Product Talk

JUNE 19, 2024

But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. My advice in this article may not stand the test of time. Discovering unmet customer needs, pain points, and desires—AKA opportunities.

Generative AI 337

Generative AI Product Research Feedback Software Analytic Tools 337