Centercode

APRIL 2, 2019

Test strategy is critical to the success of any testing effort – but where do you start? How does your strategy conform to different development methodologies? How you involve real users in beta testing? At a high level, how do you define test strategy and why is it important? Can they act on this information?”

User Testing 74

User Testing Agile Product Research Testing 74

Intercom, Inc.

APRIL 22, 2021

Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback. You last chatted with us way back in 2018, when you shared your insights on engineering and infrastructure management. If you enjoy our discussion, check out more episodes of our podcast. How can we fix it?”

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

freshtrax

MAY 21, 2024

One area where the impact of AI technology is noticeable is in what we call “crowdsourcing businesses.” According to some institutional investors I know, sales in some categories of major crowdsourcing services, such as illustration, have significantly declined. To be successful, you need to act as though the user’s pain is your pain.

Crowdsource 64

Crowdsource Customer Feedback Reporting Tools ChatGPT 64

Usersnap

FEBRUARY 19, 2019

The customer finding it could damage your reputation. Negative online feedback is just a finger’s swipe away. It’s nice to have your customers testing the application. Crowdtesting is simply user testing through broader groups of people. Let’s look at the primary “Crowdsourcing” concept first. Let’s explore more.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. A mobile SDK for Android and iOS enables powerful analytics and in-app engagement for mobile users.

Data Visualization 75

Data Visualization Analytic Tools Reporting Tools Customer Experience 75

DISQO

JULY 5, 2018

It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. In an effort to get closer to Amazon’s benchmark of having 70% of the information needed, some product managers even go to nearby Starbucks to generate feedback from random patrons.

User Testing 66

User Testing Research Software Market Research Product Research 66

Userpilot

MARCH 3, 2022

Helping your users get the most out of your product is an important (and tricky) job. Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultimately enhancing the customer experience. Looking for SaaS knowledge base examples?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Bain Public

OCTOBER 19, 2021

I know you’re probably wondering: what does this have to do with your product roadmap strategies ? This is why it’s important to have planned actions, keep MOATs front and centre and determine your short-term considerations about how to deploy resources to accomplish a roadmap strategy. new demographic, geographical region, etc.).

Feedback Software 52

Feedback Software Roadmap Data Visualization Strategy 52

Gainsight

MAY 13, 2020

Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. One, we love our customers and dedicate a large percentage of our roadmap towards helping them achieve more with Gainsight.

Analytic Tools 59

Analytic Tools Feedback Software Technical Review Customer Experience 59

ProductPlan

JUNE 29, 2023

Finally, a place for strategy in ProductPlan. More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. Now, we want to help you capture your product strategy. They visualize what you’re building next.

Product Strategy 40

Product Strategy Reporting Tools Strategy Feedback Software 40

Bain Public

JUNE 11, 2019

Bain Public’s experienced group of product managers reviewed the following 7 product management software systems, helping product managers with a wide variety of tasks such as product strategy and roadmapping, task management, customer feedback, user testing and much more. Roadmap and Build Products Customers Love Aha!

Feedback Software 40

Feedback Software Research Software Analytic Tools Reporting Tools 40

DISQO

JULY 5, 2018

It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. In an effort to get closer to Amazon’s benchmark of having 70% of the information needed, some product managers even go to nearby Starbucks to generate feedback from random patrons.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. In an effort to get closer to Amazon’s benchmark of having 70% of the information needed, some product managers even go to nearby Starbucks to generate feedback from random patrons.

User Testing 40

User Testing Research Software Product Research Market Research 40

ProductPlan

FEBRUARY 14, 2023

It also makes them feel like their input and feedback are more valued while expediting the resolution of time-sensitive issues, such as product launches. And crowdsource ideas for future activities and let the team vote for their top picks via a poll to ensure that as many people as possible are excited about participating.

Feedback Software 59

Feedback Software Customer Experience Reporting Tools Crowdsource 59

Intercom, Inc.

MARCH 4, 2021

What began as a crowdsourcing initiative quickly evolved into an ecosystem where women can access funding, business training, and community building to help their businesses scale. But landing financing is almost impossible without a strategy, an idea of the market, and a clear vision for your company. What was my strategy?

Reporting Tools 151

Reporting Tools Research Software Feedback Software Education 151

Lenny Rachitsky

DECEMBER 5, 2023

They launched the company back in 2019, while still students at the University of Pennsylvania, and today have scaled the app to millions of users and nearly 20,000 schools. In the span of just a few days, you’ve lost 60% of your creators, and for those final four users, the product is a shell of what it was just a few days before.

User Testing 52

User Testing Research Software Customer Experience Data Visualization 52

SidsAvenue

AUGUST 19, 2016

From the report " When it comes to justifying their spend librarians and information specialists put a lot of stock in usage statistics: 86% use them to prove the value of their purchases, second most important is feedback from users (77%). " Why should the library change ? To the employee satisfaction.

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

SidsAvenue

AUGUST 19, 2016

From the report " When it comes to justifying their spend librarians and information specialists put a lot of stock in usage statistics: 86% use them to prove the value of their purchases, second most important is feedback from users (77%). " Why should the library change ? To the employee satisfaction.

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

Business of Software Conference

MAY 21, 2020

Alex Yang: For those of you who are wondering why you just got Rick-rolled, Elpie and I decided to crowdsource our walk on song from our team. We’ve also received some incredible feedback from our interview process. Elpie Bannister: Throughout the presentation we’ll share our insights in relation to finding talent.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Lenny Rachitsky

APRIL 18, 2024

Beware of “tar pit ideas”: ideas that receive initial positive feedback but may lead to long-term challenges. However, despite the positive feedback and validation, they can become difficult to pivot away from once their limitations become apparent. But if there are still untapped ideas, persevere and try them first.

Startups 116

Startups Feedback Software Crowdsource Customer Feedback 116

Gainsight

APRIL 2, 2021

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.

User Testing 52

User Testing Customer Feedback Customer Experience Analytic Tools 52

Lenny Rachitsky

MARCH 25, 2025

When Figma Slides debuted at Config 2024, Figma’s annual user conference, it proved to be a huge hit. 📌 Update a strategy artifact each quarter—so teams see how near-term work ladders up. The demo was the best possible showcase of progress and agility, and the team learned so much about user needs.

Startups 106

Startups User Testing Research Software Feedback Software 106