Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. If you’re a senior engineer and want to further your career, what skills should you develop?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

PMLesson's Ace the PM Interview

MAY 14, 2021

Becoming an engineering manager is the first step into the big world of management for many software engineers. Engineering managers are tech experts and great leaders. That is why we wrote this article to give you an overview of the transition from software engineer to engineering manager. So let's get to it!

Software Engineering 92

Software Engineering Engineering Reporting Tools Feedback Software 92

NextBigWhat

JANUARY 6, 2022

While the world is going gaga over number of engineers, Zerodha builds and scales with.well just a handful of engineers. In this deep community cast, Zerodha’s CTO, Kailash shares it all in conversation with Ashish Sinha. How has Zerodha evolved over time, from the v0 of the tech product to today? Design principles.

CTO 52

CTO User Testing Feedback Software Customer Feedback 52

TechEmpower - Product Management

OCTOBER 9, 2023

Artificial Intelligence (AI), and particularly Large Language Models (LLMs), have significantly transformed the search engine as we’ve known it. Ensuring Accuracy: How to Test Results Upon deploying AI-driven search tools, validating their accuracy is paramount. cto , infotech , innovation , product , project , saas

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had just spent 13 years at Microsoft, most recently as the head of 300 engineers. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. Nick Caldwell: I’m VP of engineering at Reddit.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Usersnap

JANUARY 12, 2022

of a Chief Product Officer Obsession with the customer’s problem Business savvy Design focus Data-driven thinking Insatiable curiosity Technical fluency Vision How to Become a CPO? How Much Does a Chief Product Officer Earn? What Is a Chief Product Officer? How to Become a CPO?

Research Software 52

Research Software Feedback Software Analytic Tools Fractional CTO 52

The Review by First Round

JANUARY 12, 2023

For our first episode of 2023, our guest is Mike Boufford , CTO of Greenhouse , an applicant tracking system and recruiting platform. Mike has a unique career as an engineering leader. This isn’t the typical path of non-co-founding engineers, who usually get layered or leave to start their own ventures.

Startups 52

Startups CTO Software Review Systems Review 52

Lenny Rachitsky

NOVEMBER 26, 2023

He began his career in engineering at Apple, where he helped build key features that remain in iOS today. Tom was previously the VP of Product at Snap and the chief technology officer of Pandora.

CTO 52

CTO Product Research Leadership Startups 52

StubHub

OCTOBER 17, 2019

6 Things to know about Arnie Katz By Arnie Katz, Chief Product & Technology Officer The role of a Chief Technology Officer can mean different things for different companies. A CTO can be the person leading engineering and product. I like to think that I’m not like other CTOs.

CTO 40

CTO User Testing Data Visualization Technology 40

Userpilot

MAY 1, 2024

Before starting his own venture, Lenny worked in the product and engineering teams of companies like Airbnb and Neustar. How did Lenny Rachitsky get started in product management? Following the acquisition, he transitioned from engineering to the product team , marking a pivotal moment in his career.

Feedback Software 81

Feedback Software Analytic Tools User Testing Customer Feedback 81

TechEmpower - Product Management

SEPTEMBER 25, 2023

In this post, we’ll show you how to identify common signs that a dev team isn't performing as expected, even if you’re not that technical. And how did they build their impressive resume? Knowing how to spot these signs can help you keep your business on track. cto , infotech , innovation , product , project , saas

Weak Development Team 104

Weak Development Team Software Review Development Technical Review 104

Intercom, Inc.

FEBRUARY 16, 2022

In many cases, these projects had turned out to be some of the biggest these companies had ever taken on, taking the majority of their engineering team more than six months to complete. . “We And so our former CTO and co-founder Ciaran Lee decided we were just going to start. Lesson #2: Stick to your principles.

Analytic Tools 234

Analytic Tools Data Visualization CTO Engineering 234

The Product Guy

OCTOBER 11, 2019

A common thing in product management is business leaders (like the head of product or the CTO) not having clear sight of every problem happening with a product or one specific part of a product. How to present. Guest Post by: Tiago Resmini (Mentee, Session 10, The Product Mentor) [Paired with Mentor, Erdem Ay ].

CTO Coach 127

CTO Coach Reporting Tools Feedback Software Analytic Tools 127

The Basics of Product Management

JUNE 14, 2020

In some companies, product management roles up to the CTO (Chief Technology Officer). In some other companies, product management (along with project management), roles up to the CIO (Chief Information Officer). If you are new to the field, learn how to break into product.

CTO 52

CTO Product Management Product Manager Management 52

Product Management University

DECEMBER 2, 2022

This manager will be the go-to person when end users have questions about how to use the product or frustrations about the product. If your product requires integration on any level, your customer’s software engineers will be responsible for installing and deploying the product for the end user. The Manager (The End User’s Supervisor).

B2B 130

B2B Customer Experience User Testing Customer Feedback 130

Izenda

AUGUST 11, 2020

CTO (Chief Technology Officer). With this grid, you can more accurately form your game plan for how to best handle each stakeholder. Be clear on how each benefit will directly impact the stakeholder you’re talking to. An appropriate stakeholder list for BI projects will likely include…. IT Administrators.

Fractional CTO 56

Fractional CTO CTO Reporting Tools Data Visualization 56

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

How did you first break into product management? As an undergraduate at UPenn, I was originally planning to move into software engineering on graduation. Many top employers are looking for computer science or engineering graduates to fill PM positions, and this is an excellent route into the role.

Technical Advisors 98

Technical Advisors Feedback Software Product Management Product Manager 98

Amplitude

SEPTEMBER 11, 2018

Eric Wang, a recently hired software engineer on our product engineering team, shares what it’s like to onboard with Amplitude’s engineering department. I’m a software engineer on the product engineering team. Learn more about the Engineering team at Amplitude. Read the Amplitude Engineering blog.

Engineering 75

Engineering Feedback Software Analytic Tools Customer Experience 75

Intercom, Inc.

OCTOBER 31, 2019

Tim joined me for a chat that ranged from how to balance human-computer interaction to how to define productivity in a knowledge-based economy. It would dramatically reduce the amount of software engineering activity we need to do. million apiece. Short on time? Take the work out of work, that’s my motto in life.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Crafty CTO

FEBRUARY 7, 2023

Yes, I needed to replatform my blog, but I also needed a web presence for my new fractional CTOing entity. In the end, I found a name that I think works well for both (ask me again in 5 years): Crafty CTO / craftycto.com for the entity, with the blog living at CraftyCTO.com/blog.

Fractional CTO 40

Fractional CTO CTO Coach Blog CTO 40

Userpilot

JULY 27, 2023

Chief Operating Officer: Responsible for overseeing day-to-day operations, providing strategic advice, and managing the company’s operations. Engineering Manager: In charge of planning, designing, and overseeing projects. They also manage finances and supervise one or more engineering teams.

Research Software 94

Research Software Feedback Software Analytic Tools Onboarding KPIs 94

Lenny Rachitsky

APRIL 14, 2024

Brought to you by: • Orb —The flexible billing engine for modern pricing • Eppo —Run reliable, impactful experiments • Paragon —Ship every SaaS integration your customers want — David DeSanto is the chief product officer of GitLab, which is the largest remote-only company in the world.

Feedback Software 64

Feedback Software User Testing Construction Customer Feedback 64

Gainsight

OCTOBER 26, 2020

As Gainsight PX CTO Mickey Alon discussed with Carlos Gonzales Villaumbrosia, Founder & CEO of Product School and author of The Product Book , the solution isn’t complicated—it’s product-led growth. They add buttons and dials and don’t consider how they interact. How to Fix Your Application. Sprites were difficult to see.

Analytic Tools 52

Analytic Tools CTO Customer Experience Data Visualization 52

Intercom, Inc.

FEBRUARY 22, 2022

Intercom, we think deeply about how to deliver the safest, most secure experience possible for our customers and their customers. . Shipping is our heartbeat ” has been the motto of the Intercom R&D org from the very beginning and engineers ship code to our customer-facing production app dozens of times a day.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

The Product Coalition

DECEMBER 23, 2023

I’m just kidding, but in what you’re about to read, it may prompt you to contemplate how far we’ve come as a society when it comes to having access to options for how we want to work. Because I find it so nonsensical to hear remote-work advocates proclaim the universal, moral superiority of abolishing the office,” He explains.

Fractional CTO 115

Fractional CTO User Testing Research Software Reporting Tools 115

Bain Public

MAY 26, 2022

This article provides advice for product managers on how to overcome this tension with the PLT and how to improve that relationship for the greater good of the product roadmap and its success. However, for a dog sled team to work well, they need to learn how to work as a pack.

Leadership 52

Leadership Weak Development Team Product Management Product Manager 52

Izenda

APRIL 29, 2019

A competent product manager may understand the basics of customer feedback, but successful product managers know how to empathize with customers during the interview process and read emotions and body language to assess pain points and inform product development. Self-Management.

User Testing 53

User Testing CTO Coach Product Management Product Manager 53

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Calm’s Will Larson on how to build a technical leadership career. There are plenty of resources and advice on unlocking the secrets of the engineering management career path. But the intention is, how do you close gaps? There we have it.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Mind the Product

MAY 21, 2019

But the lessons the team needs to learn are: how to make good decisions, how to make trade-offs, how to prioritize, and when to take on debt. A CTO friend of mine likes to talk about the importance of an uptime budget for devops engineers. They are easy to remember and guide engineers to make good decisions.

Research Software 182

Research Software CTO Coach User Testing Product Research 182

The Product Coalition

NOVEMBER 26, 2022

But before we dive into how to build products that customers need, it’s essential to understand why companies fail to do so. But as and when the engineering team started working on the solution, they came across multiple corner cases. How to get started ?—?Explain Explain how to use the product the easiest way possible.

User Testing 102

User Testing Customer Experience Customer Feedback Feedback Software 102

NextBigWhat

SEPTEMBER 3, 2021

Actionable tips on how to send a document in advance and following up with decision makers to give their feedback. The oldest engineering manager may may be more influential than the newly appointed CTO. It is a tough job 3) Relationships matter - The examples Mouli gave were on point and very relatable. Writing in prose helps.

CTO 52

CTO Management Management Product Management 52

Intercom, Inc.

JUNE 14, 2018

As an engineer, UX designer, product manager and startup advisor for more than 20 years, Laura been part of every type of team – from those that have to deliver on the sometimes unrealistic expectations of upper-management to the ones that suffer from too many opinions on the ground floor. What collaboration is and isn’t.

Weak Development Team 190

Weak Development Team CTO Coach Onboarding KPIs Fractional CTO 190

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

How did you first break into product management? As an undergraduate at UPenn, I was originally planning to move into software engineering on graduation. Many top employers are looking for computer science or engineering graduates to fill PM positions, and this is an excellent route into the role.

Technical Advisors 40

Technical Advisors Feedback Software Product Management Product Manager 40

Business of Software Conference

NOVEMBER 12, 2019

Think of it as our ML enabled content engine; where ML = Mark Littlewood, not Machine Learning. Q | How to move from being a consulting to product business. Read on… “Hi Mark, I am expecting to move into the role of CTO of a small start-up. Let us know if you have a challenge that might be interesting to others.

Fractional CTO 40

Fractional CTO Consulting CTO Artificial Inteligence 40

The Product Coalition

AUGUST 6, 2023

Did you identify bugs and coordinate with engineering, etc? How do product managers lead standups? I have an Engeenering degree and have been in the Israeli tech scene for the past fifteen years, from a research and development leader, to a co-founder and CTO, to product leader. Are you about to run out of work?

Research Software 135

Research Software Reporting Tools Product Research User Testing 135

ProductPlan

JUNE 22, 2023

Traditionally, product managers have reported to either engineering or marketing leaders. Product management has always been a cross-functional discipline responsible for working with multiple groups including engineering, marketing, sales, and support. 25% pointed to efforts to avoid information and communication silos.

Data Visualization 73

Data Visualization Reporting Tools Customer Experience Product Research 73