The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. If your AI journey has already been successful, then it’s time to harness the power of new tools for an even broader impact. Why Accelerate Now?

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

Intercom, Inc.

JULY 16, 2019

Almost every software company today has some kind of incident response process to help them navigate major service outages. But we also wanted to democratize the process and make sure everyone had access to our incident management tools and resources. Excerpts from our documentation for Incident Commanders.

Technical Review 215

Technical Review Software Review Document Engineering 215

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Streamline team communication. Make your job easier with the right tools. Delight customers. What is customer retention?

Feedback Software 98

Feedback Software Data Visualization Customer Communications Customer Experience 98

ProductPlan

JUNE 1, 2023

No software developer wakes up in the morning excited to write a bunch of code that will be re-written a few sprints later. When a customer has a feature idea, it’s not really because they want that particular feature. But most of your customers probably aren’t product managers. Why do product teams become feature factories?

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

ProductPlan

MARCH 17, 2020

Try these inbound/outbound efforts exercise by dividing your PM activities into either an “inbound effort” or “outbound effort” bucket. Customer communication/experience. Customer interviews. This exercise enables you to audit your own activities and see if you’re spending enough time on strategy. Market research.

Outbound 99

Outbound Product Management Product Manager Customer Experience 99

BrainMates

MAY 28, 2019

SnapComms is a medium-sized New Zealand software company who wanted to evolve its sales-led culture into a market-led culture. Discarding ideas with low customer or business value when it is the cheapest to do so, in order to focus on the ideas with the highest in-market viability and for the business.

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Intercom, Inc.

MAY 12, 2020

Make sure you’re exercising the right instinct for the right circumstances. So you’re just using your own judgment, like in a meeting or workshop or whatever, then you can use your own judgment to one, accurately predict what your customers need, want and value. And then two, design the right solution for them.

User Testing 173

User Testing Customer Experience Product Research Customer Feedback 173