Customer Communications Guidelines Marketing 
UX Planet
JUNE 30, 2025
Written by Alex Kreger and UXDA team In banking, AI is no longer experimental — it became a cornerstone of strategy for improving how customers engage with their banks online and via mobile. million customer conversations in 2024 , roughly equal to all interactions handled by the bank’s call centers and branches. Source: J.D.
Intercom, Inc.
APRIL 19, 2018
In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. We take care of most of Intercom’s backend technologies. What it means to Run Less Software.
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Alchemer Mobile
FEBRUARY 2, 2021
This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. It’s marketing. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. App marketing at its most basic. The bad news? The good news?
Userpilot
DECEMBER 6, 2022
Can marketing resource management help streamline your product marketing processes and workflows? The marketing department is one of the most crucial in any company. This article highlights how marketing resource management helps streamline processes, organize resources, and enhance workflows for better results.
Intercom, Inc.
NOVEMBER 12, 2018
Depending on the industry, these services can range from call centers to ticket-based helpdesks, from self-serve knowledge bases to increasingly personal types of customer support using tools such as Intercom. Customer support should be personal. Should you utilize modern communication trends such as emojis and gifs?
Userpilot
MAY 22, 2024
You can access this information through the right customer lifecycle management software. However, it’s not easy to pick a tool among the many suitable options in the market. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing.
Intercom, Inc.
DECEMBER 21, 2021
“We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change. Beth McEntee , Senior Marketing Enablement Editor.
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