Userpilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Feedback Software 94

Feedback Software Analytic Tools Data Visualization User Testing 94

eG Innovations

JULY 10, 2020

User Experience defines the Success of Citrix Virtual Apps and Desktops Deployments. User experience is the biggest and most important factor in determining the success of Citrix rollout in an organization. But when users are impacted due to, say, slow logons, session disconnects, slow screen refresh, etc.,

Customer Experience 52

Customer Experience User Experience Customer Feedback Data Visualization 52

UX Planet

DECEMBER 12, 2023

These are scenarios in which the functionality is impacted , and users can’t perform actions easily or quickly enough. #1. Contextual because input methods are very specific to what kind of information the user would be feeding in that context. And maybe doing some more user testing. Faulty Design: Where are the last 2 inches?

Feedback Software 98

Feedback Software UX User Testing Weak Development Team 98

Sachin Rekhi

JULY 6, 2017

As product designers we spend a lot of time trying to understand user friction and solve for it in the products we build. Doing so is absolutely critical to delivering delightful experiences for our users. User friction is really anything that prevents a user from accomplishing a goal in your product.

User Friction 164

User Friction Customer Experience User Testing Customer Feedback 164

BrainMates

JUNE 25, 2020

User and buyer scenarios are useful Product Management tools for both communication and design. They are used to share and communicate customer situations with your Product team so that they can design ‘market driven’ Products. But what exactly are user and buyer scenarios and how do you create one? Also called ‘end-users’.

User Testing 85

User Testing Customer Experience Customer Feedback Research Software 85

Mironov Consulting

APRIL 12, 2020

Implications for customers, markets and company economics that may change what we build. This is a time to demonstrate our humanity and empathy. Talk through synch vs. asynch work models and time assumptions. Or adjust assumptions about response times. Long lead-time partnerships with huge corporations can probably wait.

Customer Experience 140

Customer Experience Reporting Tools Technical Review Transportation 140

Product Talk

FEBRUARY 2, 2022

Engineers will hear different insights during your customer interviews. Ellen is the Senior Director of Product Management at Orion Labs , a B2B company that offers voice communication to teams in industries like hospitality, retail, transportation, logistics, and security. This isn’t always an easy or simple process.

Product Research 232

Product Research User Testing Engineering Testing 232

Product Innovation Educators

MARCH 18, 2024

Product management insights from medical innovations Today we are talking about product management and innovation of medical products. You’ll learn where insights for new or improved products come from and the pitfalls to avoid in getting products launched. I started through my experience as a respiratory therapist.

Development 103

Development Customer Feedback Feedback Software Transportation 103

Alchemer Mobile

NOVEMBER 18, 2020

Liz has deep experience in fintech product development. Prior to her time in fintech, she founded two connected car startups focused on car app development and the future of transportation. My solution was a difficult sell because, at the time, it was seen as a vitamin and not a painkiller. Here’s what Liz had to say!

Data Visualization 246

Data Visualization User Friction Customer Experience Transportation 246

Userpilot

MARCH 29, 2024

TL;DR Brand activation involves building awareness for a company through engaging interactions with potential customers. Dropbox invests in customer loyalty programs to drive word-of-mouth. Tableau builds trust with potential customers on software review platforms. Let’s dive in! Why is brand activation important?

Branding 89

Branding Analytic Tools Feedback Software User Testing 89

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Much of the time even an hour doesn't seem like enough to really hear their full story. Q&A with Raguram Venkatesan.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

freshtrax

DECEMBER 9, 2021

User research is not an exception, and it is crucial to devise appropriate methodologies and documents that go beyond direct translation. In this article, I will share key insights on three aspects of user interviews: Recruiting. There is also a major difference in the landscape of user research. Scripting the interview.

User Testing 98

User Testing Research Software Product Research Customer Feedback 98

The Product Coalition

SEPTEMBER 7, 2022

MVP: Test an Idea Before Investing In It In 2010, businessman Joel Gascoigne came up with an idea to create an app that would allow social media users to plan the date and time of posting. When the product met users’ expectations, the entrepreneur continued to develop its functionality. a skateboard. In this case, a car.

User Testing 125

User Testing Feedback Software Research Software Product Research 125

Gainsight

OCTOBER 10, 2023

The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. These are the headline-grabbing use cases, but the rise of AI is trickling into other industries, including Customer Education. What outcomes are your customers expecting?

Education 52

Education User Testing Reporting Tools Data Visualization 52

UX Studio

FEBRUARY 15, 2024

With a background in Business Administration, Management, and Leadership, he has vast experience as a Business consultant, Product strategist, and now as an Innovation Portfolio Lead. With his help, in this episode, we delve into the creation of Budapest GO, a game-changer application for public transport in Budapest.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Intercom, Inc.

DECEMBER 9, 2021

The sounds you hear every day have been carefully curated not just to drive you towards a specific action but also to set a certain mood and encapsulate the brand that created them – just think about the Window’s 95 startup sound, a six-second-long chime composed by Brian Eno and one of the most recognizable sounds of all time.

User Testing 138

User Testing Transportation Customer Experience Research Software 138

Reveal

AUGUST 24, 2022

Banking : Deliver great benefits to customers and employees alike. To evaluate risk and prevent frauds, banks are using BI with advanced data algorithms, you can identify potential risks related to lending money to customers with poor credit scores and help you decide whether to approve or decline their loan application.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Userzoom

JANUARY 7, 2020

Can a change management process help your company survive users’ negativity towards necessary changes to your digital product? How do we make improvements to our sites without annoying our users? Well, you would likely begin by contacting your users and telling them that you plan to make a change to your site.

User Testing 93

User Testing Customer Feedback Customer Experience Research Software 93

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Product Management Unpacked

MARCH 26, 2020

Among the most vulnerable jobs are those with routine physical and cognitive tasks such as office administration, production, transportation and food preparation. A recent Forbes article explains how AI is enabling product teams by offering unimaginable consumer insights that inform important product decisions.

Data Visualization 186

Data Visualization Artificial Inteligence User Testing Reporting Tools 186

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Much of the time even an hour doesn't seem like enough to really hear their full story. Q&A with Raguram Venkatesan.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

The Product Coalition

JANUARY 12, 2023

. "Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. From cloud computing to customer experience transformation, we’ll look at what each type of transformation entails and how it can help your business.

Artificial Inteligence 128

Artificial Inteligence Data Visualization Analytic Tools Research Software 128

Intercom, Inc.

FEBRUARY 16, 2021

So whether its originality of thought or artistic brilliance, the sheer scale of visual and conceptual input we experience on a daily basis can blur the lines between where your idea ends and mine begins. You can’t conjure these bricks from thin air, they’re accumulated through different experiences and influences”. Not convinced?

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

Product Talk

APRIL 5, 2023

Teresa wrote : “When tackling new problems, we each bring our own unique perspective to the situation, based on our past experience with those types of problems. Each person on your team represents a unique set of experiences and thus brings a fresh perspective to the situation. But she was coming up against a bit of a roadblock.

Engineering 216

Engineering Feedback Software Product Research Technical Review 216

The Product Coalition

SEPTEMBER 7, 2023

“The most important thing in communication is hearing what isn’t said.” — Peter Drucker I often go on walks as those are the times I do my best thinking. That perplexing issue a user has. In cities plagued by traffic jams, Uber introduced motorbike taxis as a quicker, more efficient means of transport. Conduct user research.

User Testing 101

User Testing Development Product Research Feedback Software 101

Mixpanel

SEPTEMBER 12, 2023

This helps us unlock new insights without adding technical overhead transporting data between two systems.” What percent of our revenue came from users who saw the new checkout experience? It helps everyone ask question after question of their data until they arrive at an actionable insight about their customers.

Data Visualization 69

Data Visualization Analytic Tools Reporting Tools Customer Feedback 69

Gainsight

MAY 13, 2021

If one thing is abundantly clear, Customer Success has grown tremendously, both as a function and an industry, in recent years. According to the newly published “2021 Market Guide for Customer Success Management Platforms,” Gartner has seen a “steady growth” over the past five years in the number of inquiries they’ve received on the topic.

Reporting Tools 52

Reporting Tools Research Software User Testing Customer Experience 52

The Product Coalition

DECEMBER 29, 2022

Here are some future food tech trends to watch out for: Personalized diets: Future food tech to meet the needs of individual customers Personalization of food has been predicted as the future for at least the last 20 years. In addition to saving time and effort, 3D-printed food is the key to sustainable food production.

Technical Review 134

Technical Review Data Visualization Software Review User Testing 134

The Product Coalition

NOVEMBER 27, 2023

This vertical SaaS functions as a feedback management solution, but it is a feedback management solution designed exclusively for other SaaS companies. Bowery Capital research found that vertical SaaS startups in the manufacturing, cannabis, transportation, and drones industries are expected to see continuing growth.

Research Software 132

Research Software Feedback Software Reporting Tools User Testing 132

Centercode

MAY 7, 2020

The only certainty in these unpredictable times is that your customers know what they want — and they’re eager to talk about it. That’s what makes securing customer feedback more crucial than ever. Alex Larsen, Trimble Transportation. Tip #3: Seek Out Active (and Proactive) Users.

User Testing 98

User Testing Customer Feedback Product Research Transportation 98

The Product Coalition

SEPTEMBER 23, 2022

The automotive giant entrusted customer data to a blockchain platform, allowing it to monitor the movement of advertising money. The data is decentralized: all users of the blockchain have access to the registry. Since participants share a single source of authentic data, they can view transaction details at any time.

Analytic Tools 121

Analytic Tools Feedback Software Data Visualization Marketing 121

Intercom, Inc.

MAY 5, 2020

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Customization, for better or for worse, is a crucial attribute for platforms.”. The pains of growing a platform.

Feedback Software 171

Feedback Software Data Visualization Customer Experience User Testing 171

The Product Coalition

JULY 27, 2021

How to differentiate and build a competitive advantage that you can sustain and defend over time Photo by Pavel Danilyuk from Pexels Creating your product strategy is hard work. You have to identify insights, clarify goals and assumptions, and align with multiple stakeholders. Furthermore, that differentiation needs to be defendable.

Product Strategy 147

Product Strategy Strategy Differentiation Customer Feedback 147

Pragmatic Marketing

MAY 4, 2020

Forget everything you thought you knew about Customer Advisory Boards (CABs). The coronavirus and our response to it has put these face-to-face meetings on hold at a time when product leaders need perspective and guidance from their most important customers. Who Are Your Strategic Customers? What Are CABs?

Analytic Tools 91

Analytic Tools Data Visualization Research Software Customer Experience 91

The Product Coalition

NOVEMBER 1, 2022

Consumer behavior in tourism Consumer behavior in tourism will involve decisions, activities, thinking, and experiences that satisfy consumer requirements during the journey. To understand customer behavior in tourism, companies examine interactions amongst influencing elements. People have different motivations for travel.

Research Software 98

Research Software Feedback Software User Testing Travel 98

Imaginary Cloud - Design

MARCH 31, 2022

Developing digital products with a good user experience (UX) is becoming a must, both in B2C and B2B business models. User-centered design is a discipline that focuses on the users and their needs, and many companies worldwide have started to develop their own approaches and methodologies to put this into practice.

User Testing 81

User Testing Research Software Feedback Software Product Research 81

Product Talk

NOVEMBER 16, 2022

Because it was a permanent install, we also became a beta test site for new software updates, so I was filing bug reports and giving feedback and opinions about the software. It’s a B2B company that offers voice communication to teams in industries like hospitality, retail, transportation, logistics, and security. It was a great fit.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130