The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. Generative AI is a potent tool for content creation and data generation since it can generate new data with some originality by learning from existing data.

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Generative AI Feedback Software Research Software User Testing 117

freshtrax

DECEMBER 9, 2021

User research is not an exception, and it is crucial to devise appropriate methodologies and documents that go beyond direct translation. In this article, I will share key insights on three aspects of user interviews: Recruiting. There is also a major difference in the landscape of user research. Recruiting.

User Testing 98

User Testing Research Software Product Research Customer Feedback 98

Gainsight

MAY 13, 2021

If one thing is abundantly clear, Customer Success has grown tremendously, both as a function and an industry, in recent years. According to the newly published “2021 Market Guide for Customer Success Management Platforms,” Gartner has seen a “steady growth” over the past five years in the number of inquiries they’ve received on the topic.

Reporting Tools 52

Reporting Tools Research Software User Testing Customer Experience 52

Intercom, Inc.

FEBRUARY 16, 2021

With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. You can’t conjure these bricks from thin air, they’re accumulated through different experiences and influences”. UI refinement used to consume the majority of my time.

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User Testing Feedback Software Research Software Customer Experience 283

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Much of the time even an hour doesn't seem like enough to really hear their full story.

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User Testing Customer Feedback Research Software Product Research 49

Sachin Rekhi

JULY 6, 2017

As product designers we spend a lot of time trying to understand user friction and solve for it in the products we build. Doing so is absolutely critical to delivering delightful experiences for our users. User friction is really anything that prevents a user from accomplishing a goal in your product.

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User Friction Customer Experience User Testing Customer Feedback 164

UX Studio: Product Management

DECEMBER 7, 2022

Including UX research in any UX project is crucial for all businesses with any digital platform. It’s an extremely powerful tool to understand your audience better, make data-based design decisions, and invest in the right solutions. Our team has everything you need to boost your business and have a truly unique platform.

User Testing 52

User Testing Research Software Product Research UX 52

Product Management Unpacked

MARCH 26, 2020

Among the most vulnerable jobs are those with routine physical and cognitive tasks such as office administration, production, transportation and food preparation. The report predicts what automation does not replace, it will complement — as will be the case with many technology workers. jobs are at a high risk of automation.

Data Visualization 186

Data Visualization Artificial Inteligence User Testing Reporting Tools 186

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. From cloud computing to customer experience transformation, we’ll look at what each type of transformation entails and how it can help your business.

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Artificial Inteligence Data Visualization Analytic Tools Research Software 128

BrainMates

JUNE 25, 2020

User and buyer scenarios are useful Product Management tools for both communication and design. They are used to share and communicate customer situations with your Product team so that they can design ‘market driven’ Products. But what exactly are user and buyer scenarios and how do you create one? Updated June, 2020.

User Testing 85

User Testing Customer Experience Customer Feedback Research Software 85

UX Studio

FEBRUARY 15, 2024

With a background in Business Administration, Management, and Leadership, he has vast experience as a Business consultant, Product strategist, and now as an Innovation Portfolio Lead. With his help, in this episode, we delve into the creation of Budapest GO, a game-changer application for public transport in Budapest.

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Research Software Analytic Tools Transportation Feedback Software 62

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. I have experienced this many times on both sides, as the receiver and the critiquer.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Much of the time even an hour doesn't seem like enough to really hear their full story.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

The Product Coalition

MAY 19, 2020

Some years ago their team decided to put a new app in football-lovers’ pockets. This app would guide fans as they travel to a match anywhere in Europe. Packed with clever tips, news, sightseeing, and public transport info and more?—?all We as researchers constantly supported the product team with insights.

Research Software 78

Research Software Feedback Software User Testing Product Research 78

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Intercom, Inc.

DECEMBER 9, 2021

The sounds you hear every day have been carefully curated not just to drive you towards a specific action but also to set a certain mood and encapsulate the brand that created them – just think about the Window’s 95 startup sound, a six-second-long chime composed by Brian Eno and one of the most recognizable sounds of all time.

User Testing 138

User Testing Transportation Customer Experience Research Software 138

Userzoom

JANUARY 7, 2020

Can a change management process help your company survive users’ negativity towards necessary changes to your digital product? We need to drive engagement, keep up with new technology and compete with other sites. How do we make improvements to our sites without annoying our users? Without fail, everyone despises it.

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User Testing Customer Feedback Customer Experience Research Software 93

Imaginary Cloud - Design

MARCH 31, 2022

Developing digital products with a good user experience (UX) is becoming a must, both in B2C and B2B business models. User-centered design is a discipline that focuses on the users and their needs, and many companies worldwide have started to develop their own approaches and methodologies to put this into practice.

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User Testing Research Software Feedback Software Product Research 81

Product Innovation Educators

JULY 18, 2022

Insights for product managers from a case study with an electric vehicle gamechanger. Today we are exploring technology-driven vs. market-driven innovation. There are times that a technology comes first and later a problem associated with a market need is found that the technology addresses.

Research Software 108

Research Software Feedback Software User Testing Marketing 108

The Product Coalition

SEPTEMBER 7, 2023

“The most important thing in communication is hearing what isn’t said.” — Peter Drucker I often go on walks as those are the times I do my best thinking. When I returned to it later, I started with good old mental gymnastics rather than turning to Google, Bing, CHATGPT, or some other magical AI tool. That perplexing issue a user has.

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User Testing Development Product Research Feedback Software 100

UX Studio

OCTOBER 4, 2023

Despite its decades-long history, most of it is still in its infancy, but as technology is developing, AI will very soon have its own and well-deserved place at the table – if not already. The trend also landed in UX writing some time ago, and well, it is definitely here to stay.

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Artificial Inteligence UX Research Software Data Visualization 72

Pragmatic Marketing

MAY 4, 2020

Forget everything you thought you knew about Customer Advisory Boards (CABs). The coronavirus and our response to it has put these face-to-face meetings on hold at a time when product leaders need perspective and guidance from their most important customers. Who Are Your Strategic Customers? What Are CABs?

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Analytic Tools Data Visualization Research Software Customer Experience 91

eG Innovations

AUGUST 3, 2021

Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Questions & Answers. in a home office?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

UX Studio: Product Management

JULY 12, 2021

UX studio is an award-winning web design agency with over ten years of experience in digital design. So we did some research to help you find the right eCommerce web design company to work with. Agencies with specific eCommerce platforms in focus and full-stack eCommerce design companies. Built by Blank.

Research Software 92

Research Software Data Visualization Feedback Software Analytic Tools 92

Andrew Chen

DECEMBER 1, 2021

It’s the story of how messaging apps, marketplaces, workplace collaboration tools, multiplayer games, all share a common thread of being products that connect people with each other. For app stores, these are the developers that actually create the products. This the “Hard Side” of your network. The question is, how?

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Research Software Books Customer Experience Technical Cofounder 95

UX Planet

FEBRUARY 1, 2024

By Mary Moore, copywriter at Shakuro The flow of time is fast and irreversible: what was popular yesterday is long forgotten today. Together with Shakuro’s team of illustrators, we will explore the emerging art and graphic design trends for 2024, providing you with valuable insights and inspiration to elevate your strategies.

Artificial Inteligence 52

Artificial Inteligence Data Visualization Research Software User Testing 52

Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. Any insight from data analysis will only ever be as good as the data itself. I started in the policy world as an economics researcher at a think tank.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

The Product Coalition

OCTOBER 23, 2019

Booking, Airbnb, and Expedia disrupted the travel industry by empowering customers with new tools to build their routes, find itinerary options and plan activities. At the same time, travel giants, who heavily invest in their feature-rich apps, set a high bar for travelers’ expectations.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Roy Madden

JUNE 16, 2022

This leading logistics provider scans the horizon to identify trends and opportunities in real time. Impact Disseminate 18+ newsletters with over 2,000 internal newsletter subscriptions Surface the latest trends, emerging technologies and competitors Stay on top of customers’ latest logistics investments through targeted intelligence.

Feedback Software 86

Feedback Software Research Software Customer Feedback User Testing 86

Product Talk

MAY 10, 2023

It involves strengthening your understanding of business outcomes , fostering collaboration in product trios , and cultivating many other habits like conducting regular story-based interviews , mapping opportunities on the opportunity solution tree , and identifying and testing assumptions. Teresa: Who are your typical customers?

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Product Research User Testing Feedback Software Research Software 130

freshtrax

MAY 8, 2019

When was the last time you used cash? However, the situation has drastically changed because of the rise of new mobile payment solutions. Let’s take a look at the mobile payment landscape in Japan and the key players that are changing Japan’s obsolete mobile payment system. According to Yano Research Institute Ltd. ,

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Research Software Banking User Testing Technology 96

Imaginary Cloud - Design

APRIL 16, 2020

If you're about to design a new product or to expand it to a new market, leave your assumptions aside: focus on your users first. Between awesome features, branding colours and business goals, users, who should be the main prioriy, are often forgotten during the process. Don't underestimate user research.

User Testing 113

User Testing Research Software Customer Experience Customer Feedback 113

UX Studio: Product Management

NOVEMBER 24, 2020

As a leading product design company with over 10 years of field experience, we share our list of top product design companies to look at in 2021. Aplana is a privately held software development company that has been on the market for 20 years. Echo & Co. Design First. Fuzzy Math. Its client portfolio is diverse too. UX studio.

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Product Research Research Software Software Review Technical Review 115

Product Talk

SEPTEMBER 11, 2019

At the time, I was a Lead Business Analyst. After sharing how I thought the business could improve based on the market situation, customer feedback , and some new ideas that leveraged our core technologies, she looked at me and said: “What are you doing? Customers don’t just adopt. I’m researching.

Research Software 186

Research Software User Testing Data Visualization Feedback Software 186

UX Studio: Product Management

APRIL 27, 2020

We went to the field with our football app to get real-life insights. Some years ago their team decided to put a new app in football-lovers’ pockets. This app would guide fans as they travel to a match anywhere in Europe. Insights from a massive discovery research on the 2018 World Cup. Research streams.

User Testing 83

User Testing Product Research Research Software Feedback Software 83

Product Innovation Educators

JANUARY 24, 2022

Today we are dissecting how a product came into being, examining it from initial insight through product development and to launch. Our solution is a solar-powered oxygen production system called the O2 Cube, a device that fills oxygen cylinders. We’re an innovation company, not a research company.

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Research Software Healthcare Product Research Transportation 101

freshtrax

SEPTEMBER 3, 2019

According to research conducted by the Japanese Ministry of Internal Affairs and Communications , only 13.3% These results suggest two important insights. Second, there is a lot of opportunity for companies in the video communications market, business chat tools market, and other similar businesses to grow in Japan.

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Reporting Tools Research Software Data Visualization Government 90