Alchemer Mobile

DECEMBER 22, 2020

COVID-19 dramatically impacted how we live, learn, work, socialize, shop, and entertain ourselves. Here are some of the top mobile customer trends from 2020 and what they mean for your brand. Customer expectations have never been higher. We see strong customer relationships built off of conversations, not transactions.

Feedback Software 245

Feedback Software User Testing Reporting Tools Data Visualization 245

Amplitude

DECEMBER 4, 2020

Modern digital experiences aren’t straight paths from A to B. While these touchpoints are no longer linear, it doesn’t mean we can’t break behavior into key phases of the user journey, such as acquisition and retention. Fortunately, customer analytics software can help uncover these different inflection points and phases.

Analytic Tools 64

Analytic Tools Data Visualization Customer Experience Weak Development Team 64

The Product Coalition

JUNE 21, 2021

Responding faster to customers always keeps them satisfied and invested. Chats can help people in different ways; from clarifying basic queries or customer support to converting inquiries to business. Why do Businesses need Real-Time communication? The instant nature of it, makes people believe that they can connect faster.

Analytic Tools 148

Analytic Tools Reporting Tools Customer Communications Data Visualization 148

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty.

Feedback Software 97

Feedback Software Analytic Tools Research Software User Testing 97

Userpilot

OCTOBER 11, 2022

Customer engagement loops can serve as extensions of your CS and marketing teams. Here’s why: a good engagement loop creates excitement and motivation that keep customers returning to your product. It follows the customer activity outlined above. And you know what that means—free customers without the extra CAC.

Feedback Software 86

Feedback Software Analytic Tools User Testing Customer Experience 86

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Alchemer Mobile

APRIL 14, 2021

Media and Entertainment apps played a critical role in helping us get through 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Media and Entertainment category. Music Apps. Sports Apps.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Nulab

APRIL 27, 2022

The company took a big risk and implemented a highly successful pivot strategy by disrupting the home entertainment industry. At the time, watching TV shows or movies online involved waiting for lengthy downloads and dealing with frequent lag from slow internet speeds. Customers are unhappy. But it wasn’t always this way.

Data Visualization 84

Data Visualization Research Software Analytic Tools Customer Experience 84

Intercom, Inc.

MARCH 12, 2020

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. There are now more ways than ever to help your customers solve their problems. Customers don’t mind knowing it’s automated, but they like it when the experience feels natural and personalized.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Melissa Perri

DECEMBER 29, 2015

But on one trip back from London, I got a surprising test message. The plane I boarded was a completely white, unmarked jumbo jet that looked like it came back through time from the early 90s. Limited” entertainment system is laughable. There was no entertainment system. I had never heard of this HiFly airline before.

Airlines 223

Airlines Entertainment Customer Experience User Testing 223

Intercom, Inc.

AUGUST 12, 2021

Few people are better advocates for a unified view of the customer experience than Dan O’Connell. In this episode, Bobby Stapleton , our own Director of Customer Support, sat down with Dan to talk about delivering an integrated customer experience and how that can transform customer support from a cost center into a profit one.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Userpilot

SEPTEMBER 1, 2021

SaaS product marketing is the strategies and tactics applied to software products and apps to create demand and drive the adoption and retention of said product by the end-user. best practices include: user-centered mindset, personalized messaging, continuous feedback loops, data-informed decisions. moment more quickly.

Feedback Software 93

Feedback Software Research Software User Testing Customer Feedback 93

The Accidental Product Manager

JUNE 13, 2022

Advertising product managers are always looking for the next “big thing” The advertising market has its ups and downs as customer’s needs, wants, and moods change seemingly overnight. Say Hello To Your Customer. Auto, entertainment and personal-care advertising all declined. Alphabet Inc.’s

Customer Experience 65

Customer Experience Advertising Product Management Product Manager 65

Intercom, Inc.

DECEMBER 31, 2019

billion smartphone users worldwide according to recent estimates, which is about 42% of the global population. And then there’s messaging. Consider WhatsApp, founded in 2009 and now hosting more than 65 billion messages every day. In China, WeChat, which launched in 2011, sends about 45 billion messages every day.

Artificial Inteligence 259

Artificial Inteligence Entertainment Messaging Customer Experience 259

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Amplitude

AUGUST 17, 2020

Your marketing campaigns and your product are the tools to building strong customer relationships at scale. So how do you identify the channels, messaging, and features that resonate with the individual needs of different customers? Consumers don’t feel special or understood when they’re served with a one-size-fits-all campaign.

Customer Experience 52

Customer Experience User Testing User Friction Analytic Tools 52

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

Data Visualization 74

Data Visualization UX Research Software Feedback Software 74

Userpilot

MARCH 28, 2022

Great UX design helps users easily achieve their goals and complete their tasks without friction. Slack offers a good user experience by making NPS surveys look as if they came directly from a real person. Mixpanel lets first-time users explore the product using demo content. Get a demo to see how! What is good UX?

Analytic Tools 110

Analytic Tools Feedback Software UX Data Visualization 110

Intercom, Inc.

JULY 11, 2018

The products they hire to solve these problems change all the time. A strong understanding of the outcome customers want , and how they currently get it, is essential for you to succeed in product development. They would look left and right at their competitors and wonder which newspaper had stolen their customers.

Entertainment 205

Entertainment Technical Review Software Review Banking 205

The Product Coalition

JUNE 21, 2021

But the experiences for many others who rely on tangible interactions with real people?—?they The distinction between the two terms tends to get blurred, and it’s because the definition of each term is fluid and changes as different technologies become more or less relavant over time.

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Research Software Data Visualization Software Review Technical Review 156

The Product Coalition

FEBRUARY 26, 2021

Consumer behaviours during the pandemic have shown that automatic lifetime loyalty to a brand is a thing of the past, and sending the right message is crucial to a successful creative campaign. Creative Message To be strong in the market is to be present with a message of good faith. Not ‘sell, sell, sell!’

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User Testing Marketing Research Software Entertainment 107

Intercom, Inc.

DECEMBER 21, 2021

And yet, here at Intercom, we have been determined to make the most of these difficult times. “We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change.

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Customer Communications User Testing Research Software Technical Review 196

The Accidental Product Manager

AUGUST 7, 2023

The result of all of this is that it generated a host of data about who was tuning in, and how they were spending both their time and dollars. These are the fans who come to every virtual show or spend on VIP experiences and merchandise. Cameo is another app where users can buy customized video greetings from celebrities.

Product Management 65

Product Management Product Manager Management Management 65

Business of Software Conference

DECEMBER 28, 2023

Search Amazon for customer reviews on industry-related products or books. At the end of the day, we all want to be entertained. Adding personality to your website copy and content is what grabs customers’ attention, piques their interest, and drives them to take action and buy from you. Write for ‘3 AM readers.’

Software Review 59

Software Review Research Software Feedback Software User Testing 59

Mind the Product

MARCH 14, 2019

You’ve bugs to fix, marketing to fund, and a user feedback log as long as your arm. They could be the magic ingredient that binds your product together, and keeps your users loyal. Illustrations can Reduce User Frustration by Humanising Your Product. Illustrations can Increase Customer Satisfaction. Here’s why: 1.

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Customer Satisfaction User Testing Banking Customer Experience 172

Product Innovation Educators

JANUARY 9, 2023

This is a branding and messaging issue. As product professionals, we need to help position our products in ways that make sense for customers and the organization. They’re something your customer base wants more of, versus promotional content that they’re not really excited to read. Obviously that’s not true.

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Branding Data Visualization Magazine Customer Feedback 95

Intercom, Inc.

AUGUST 20, 2020

Short on time? Once the internet became a mobile experience, it was ever-present. By the time I turned 18, I started to build different internet companies online. The more I did research about writing, the more I figured out that people were having a difficult time reading.

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Research Software Technology Telecommunications User Testing 243

The Product Coalition

APRIL 27, 2020

Having had experience with multiple products, what are the things you would never do again? Try to come up with The Perfect Solution from the first try and cover all the edge cases Roll out a solution which kind of works, but still requires the user to suffer a bit Listen to theorists and “experts” who did not build anything significant.

Research Software 78

Research Software Reporting Tools Customer Experience Software Review 78

Usersnap

APRIL 15, 2020

Roger Dooley , the author of Friction and Brainfluence , is an expert in behavioral science and customer experience. Q: Friction in the customer experience causes drop-offs, what are some ways to identify and measure friction? So, ASK them… but don’t create a high effort survey. People liked it.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Intercom, Inc.

APRIL 6, 2020

Over the coming weeks, I, along with others on the team, will be selecting and sharing articles from the Inside Intercom archives that have proven helpful to our customers and visitors in the past. With so many of us looking for positive outlets for our increased time at home at the moment, we hope these articles can be helpful again.

Customer Feedback 181

Customer Feedback User Testing Entertainment Management 181

The Product Coalition

OCTOBER 25, 2018

Launch campaign: how can I launch my app and catch user attention? With 5.135 unique mobile users worldwide , you cannot appeal to everyone in your advertising. If you tailor your marketing campaign to a specific group of users, then you will more likely curate a loyal fanbase. Target audience: who is your app intended for?

User Testing 60

User Testing Feedback Software Customer Experience Marketing 60

freshtrax

NOVEMBER 4, 2021

Data shows that as of September 2021, users in the UK and US have been spending more time on TikTok than on YouTube. One of the best features of short videos is their immersive nature; you’ve probably had the experience of watching a TikTok video and not realizing that 30 minutes had passed by.

Data Visualization 105

Data Visualization Advertising User Testing Research Software 105

UX Studio: Product Management

MAY 28, 2021

Probably you also have interacted with some applications that use AR as a major part of their user experience. If we think about our messaging apps, we can immediately think of the funny pictures we send to each other — ‘wearing’ puppy faces or posing in the universe where cats float behind us.

Research Software 93

Research Software Healthcare Entertainment Customer Experience 93

Mind the Product

JANUARY 15, 2018

The 2017 Mixpanel Product Benchmarks Report showed that Average Daily Active User (ADAU) growth, in which active users are defined as “active” if they perform any action in a product, was actually negative in two of the four categories we measured: SaaS and media & entertainment. Are we targeting the right set of users?

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Onboarding KPIs Feedback Software Research Software Analytic Tools 96

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. To help you find the perfect web design partner more easily, we’ve compiled a list of the top 9 digital design agencies that are leading the way in redefining digital experiences.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

The Accidental Product Manager

APRIL 24, 2023

They were going to need to make some changes in order to get their customers to come back. However, this past year, the unexpected made it seem less alluring to customers. Las Vegas product managers, meanwhile, have spent much of this year trying to strike the right tone at the right time. What could they do?

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