Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Mind the Product

DECEMBER 3, 2019

Jimena Almendares has held senior product roles and leadership positions at Zynga and Meetup , and now runs the Global Expansion efforts for Intuit. She has plenty of great stories to tell from those roles, but it’s her time as Chief Product Officer at OKCupid that we wanted to talk about. Women in Product.

Customer Experience 92

Customer Experience Data Visualization Product Research Entertainment 92

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Mind the Product

MARCH 31, 2020

When you want to learn about the state of product management across Asia, there are two people who come to mind: Adrienne Tan (CEO and co-founder of Brianmates in Sydney) and Colin Pal (Chief Product Officer, Caterspot in Kuala Lumpur). That tiny little widget has implications for how someone might use and conceive your product.

Customer Experience 121

Customer Experience Product Research Feedback Software Data Visualization 121

Userpilot

OCTOBER 11, 2022

Customer engagement loops can serve as extensions of your CS and marketing teams. Here’s why: a good engagement loop creates excitement and motivation that keep customers returning to your product. It follows the customer activity outlined above. Increase product stickiness.

Feedback Software 97

Feedback Software Analytic Tools User Testing Customer Experience 97

Userpilot

MARCH 10, 2022

Do you know that even a 5% increase in user retention can boost your profits by 25-125%? Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. Thus, improving user retention can help you boost revenue growth. What is user retention in SaaS?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

UX Studio: Product Management

DECEMBER 7, 2022

Including UX research in any UX project is crucial for all businesses with any digital platform. This is great news, but finding the best UX research agency can be challenging for companies in need. To help you find the right match we collected the best UX research consultancies you can work with. . Experiment Zone.

User Testing 52

User Testing Research Software Product Research UX 52

The Product Coalition

APRIL 18, 2022

Netflix's Attempt at Increasing User Engagement Short - form content is the next big thing in entertainment Photo by CardMapr on Unsplash The recent rise of short-form content has been nothing less than mind-boggling. Google introduced Youtube shorts and Instagram started with reels as their version of the concept.

User Testing 117

User Testing Customer Experience Research Software Entertainment 117

Centercode

NOVEMBER 13, 2020

Coronavirus solidified an already shifting focus toward entertainment and events that consumers can enjoy from home. Here’s how streaming services are refining their products and taking a proactive approach to tackling industry challenges with help from their customers — and Centercode. Load Testing.

Feedback Software 98

Feedback Software User Testing Customer Experience Product Research 98

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? SaaS product marketing is the strategies and tactics applied to software products and apps to create demand and drive the adoption and retention of said product by the end-user.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. It has the potential to transform industries like entertainment, art and design by opening up new avenues for human-machine cooperation.

Generative AI 118

Generative AI Feedback Software Research Software User Testing 118

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

Data Visualization 79

Data Visualization UX Research Software Feedback Software 79

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

UX Studio

OCTOBER 4, 2023

No one can debate the growth of its opportunities, and if we look closely enough, we can see its significance in different fields of product design as well. The trend also landed in UX writing some time ago, and well, it is definitely here to stay. Also, it helps to showcase how they can interact with the product to complete tasks.

Artificial Inteligence 72

Artificial Inteligence UX Research Software Data Visualization 72

The Product Coalition

APRIL 22, 2022

Gamification has become one of the technologies that make users care for themselves. Gamification is using gaming techniques in non-gaming applications to solve user problems and engage the audience. Users are interested in coping with the task and improving their state of health. What is gamification and how does it work?

Healthcare 133

Healthcare User Testing Entertainment Customer Experience 133

The Product Coalition

FEBRUARY 5, 2021

This is a free sample story from my book The Making of Product Managers. It is unusual that Michael’s first brush with product management was during his master’s degree in systems design engineering. He finally landed a job as Producer at a product agency, the equivalent of a product manager at a traditional product company.

Research Software 157

Research Software Analytic Tools Product Management Product Manager 157

Roman Pichler

OCTOBER 21, 2016

Here is a simple test: Close your eyes and gently observe your breath. Why is Mindfulness Beneficial for Product People? Mindfulness provides a number of well-known benefits, such as, improved creativity, productivity, and wellbeing, and it has become popular at companies like Apple, Google, and Nike. Tip #1: Don’t Rush.

Product Management 209

Product Management Product Manager Customer Experience User Testing 209

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. To help you find the perfect web design partner more easily, we’ve compiled a list of the top 9 digital design agencies that are leading the way in redefining digital experiences.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Centercode

APRIL 11, 2019

Whether it’s the rise of AI, CI/CD, or DevOps, the lines between testing and development are blurring. But as testing methodologies evolve and bleed into development, professional testers are questioning how this evolution will affect their role in product development. Many people are jumping on the test automation bandwagon.

User Testing 64

User Testing Feedback Software Product Research Testing 64

Intercom, Inc.

DECEMBER 21, 2021

And yet, here at Intercom, we have been determined to make the most of these difficult times. “We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Mind the Product

DECEMBER 4, 2018

I write a lot about product strategy, and use Netflix as an example so that others can learn from the company’s success and failure. I often highlight that half of Netflix’s high-level product strategies fail in order to help product leaders to understand how hard it is to launch and grow startups.

User Testing 142

User Testing Strategy Customer Experience Product Research 142

Mind the Product

AUGUST 28, 2017

Jamie Parkins is a senior product manager at JustGiving, the online fundraising platform that enables people from all round the world to raise money for their cause of choice. He has been the product manager for this B2B audience. As a species we like to “give”, whether it’s giving money, time, love, or simply moral support.

Analytic Tools 141

Analytic Tools Research Software User Testing Customer Experience 141

Amplitude

JULY 29, 2020

When it comes to product strategy, there is so much conflicting advice that getting started can be confusing. Some companies’ strategies are so generic that they could mean anything, or nothing at all—as perfectly illustrated in this product strategy madlibs , which fills in the blanks with buzzwords and jargon and calls it a strategy.

Data Visualization 83

Data Visualization User Testing Analytic Tools Product Strategy 83

freshtrax

NOVEMBER 3, 2023

The concept of design thinking may sound complex at first, but we hope to convey that valuable insights can be gained from entertainment media like anime. In simple terms, we define design thinking as a mindset that seeks to create better products, services, and societies by deeply understanding people (consumers or users) and their lives.

User Testing 59

User Testing Product Research Customer Feedback Entertainment 59

Userpilot

MARCH 28, 2022

Great UX design helps users easily achieve their goals and complete their tasks without friction. Investing in good UX design will remove unnecessary friction from your product and reduce churn. Slack offers a good user experience by making NPS surveys look as if they came directly from a real person.

Analytic Tools 111

Analytic Tools Feedback Software UX Data Visualization 111

UX Studio: Product Management

JULY 14, 2021

UX studio is one of the global innovation design consulting firms focusing on UX design, research, and strategic consulting. We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Mind the Product

JANUARY 15, 2018

The median product is dying a slow death. If that seems like an overstatement, then the fact of the matter is that if usage rates are declining, a product is probably – not necessarily, but probably – in trouble. You can either try and make changes to your product, or give up on it. Is Usage Actually Down?

Onboarding KPIs 95

Onboarding KPIs Feedback Software Research Software Analytic Tools 95

Product Talk

DECEMBER 6, 2023

Opportunity solution trees help product teams chart the best path to their desired outcome. They keep the team aligned as they manage the messy cycles of continuous discovery. Why does the outcome focus on business value and not customer value? How do you test to make sure your opportunity is not a solution in disguise?

Data Visualization 275

Data Visualization Product Research Analytic Tools Research Software 275

Mind the Product

MAY 9, 2017

Jenine Lurie is Founder and Lead Strategist at Disruptive Experience, a New York based design consultancy that applies unique user-centered design strategies to create intuitive and delightful experiences that connect people to products. Prioritizing Features is Smart Product Development . Device Experiences.

User Testing 100

User Testing Development Customer Experience Product Research 100

Product Innovation Educators

JANUARY 9, 2023

Insights on brand storytelling for product managers. As product professionals, we need to help position our products in ways that make sense for customers and the organization. As product professionals, we need to help position our products in ways that make sense for customers and the organization.

Branding 95

Branding Data Visualization Magazine Customer Feedback 95

Intercom, Inc.

DECEMBER 31, 2019

billion smartphone users worldwide according to recent estimates, which is about 42% of the global population. Not everyone bought it at the time (Evgeny Morozov was the most vocal skeptic of the theory ), but it was hard not to be swept up in the promise we saw on the streets of Tunis, Cairo, and Tripoli. The scale is extraordinary.

Artificial Inteligence 259

Artificial Inteligence Entertainment Messaging Customer Experience 259

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. When we recall past experiences, we are not wired to remember the whole experience with total accuracy. Their customer service is horrendous.”

Data Visualization 127

Data Visualization Reporting Tools Analytic Tools User Testing 127

Intercom, Inc.

AUGUST 20, 2020

Short on time? Once the internet became a mobile experience, it was ever-present. Most of the friction we have with our technology and the products we build is because they’re still being built under the conception that the internet is a separate place. I’d say that the computer was kind of my sibling.

Research Software 243

Research Software Technology Telecommunications User Testing 243

UX Studio

JUNE 15, 2022

This article addresses the improvements in digital education by utilizing the tools of ux research and ux design. Grand View Research research firm states that “Digital education is predicted to thrive with a wide array of beneficiaries across the geographical regions, age, and socio-economic conditions.”

Education 74

Education Research Software Feedback Software User Testing 74

Usersnap

APRIL 15, 2020

Roger Dooley , the author of Friction and Brainfluence , is an expert in behavioral science and customer experience. He joined the Feedback Tribe ‘s slack group yesterday for a round of Ask Me Anything. Q: Friction in the customer experience causes drop-offs, what are some ways to identify and measure friction?

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

The Product Coalition

MARCH 3, 2019

Some of the things that I miss about the “other” way of project management The world of product management is very much one of “our way vs. the highway”. There are plenty of examples of unwieldy firms moving so slowly that they learn users’ real needs far too late to be able to adapt to them. This makes sense.

User Testing 61

User Testing Product Research Agile Customer Feedback 61

BrainMates

NOVEMBER 27, 2022

Case Study: How Pets.com Failed Product Development. If we reflect back on the noughties (2000-2009) through the lens of today, we’ll see plenty of high-profile cases where businesses that were built on high expectations failed to deliver with their product. For some products, the ideas were just ahead of their time – in a bad way.

Weak Development Team 52

Weak Development Team Development User Testing Product Research 52