Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. You can delay it until you’ve acquired your first 100 or 1,000 customers, but at some point you’ll need to find sustainable traction in the market. Get your free copy of The Sales Handbook. Define your ideal customer profile.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. Like a sports franchise, a top team should be both collaborative and competitive. It’s a timely conversation for us, coming hot on the heels of the release of our book Intercom on Sales last month and Steli’s own book The 2020 Startup Sales Playbook this week. Short on time?

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

Sequent Learning

SEPTEMBER 4, 2019

Fundamentals of Product Management – For the Last Time. Still other times, I’m troubled by the actions taken by leaders in companies who direct efforts of product people that don’t directly benefit a customer or that promote decisions without strategic context. Tactics don’t get you over the finish line.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Consumer expectations of real-time interactions online are exposing some real human limitations.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Product Innovation Educators

JULY 17, 2023

Some companies will retreat and cut their spending by cutting bolder long-term innovations, and we saw in the recession around 2010 that was a bad strategy. When you have no absence of customer or user problems, if you’re reasonably intelligent, you can usually come up with the inventions and the necessary breakthrough new products.

Telecommunications 94

Telecommunications Research Software Feedback Software User Testing 94

Bain Public

DECEMBER 14, 2021

Here are our top 11 best books to read as a product manager: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo This handbook is about the perfect book for those new to the job and want to learn how to become the manager you’ve always wanted. How do you ensure that you are improving it over time?

Books 52

Books Research Software Product Research Reporting Tools 52

The Secret PM Handbook

MARCH 9, 2018

After all, a known bad (the current situation) is sometimes better than an unknown bad (a new application that doesn’t work). Better product knowledge, and being able to show how customers are using the product to solve their real world problems, goes a long way toward addressing these objections. Stories for objection handling.

Weak Development Team 95

Weak Development Team Customer Experience User Testing Demo 95

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. That’s an idea developed in one of your most famous essays, “The Law of Shitty Clickthroughs.” What follows is a lightly edited transcript of the episode.

User Testing 160

User Testing Research Software Customer Experience Onboarding KPIs 160

The Secret PM Handbook

MAY 12, 2017

Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. People complain about: Developers being poorly motivated, or having a bad attitude about what you want them to build. Or as we think we are. and “What?”

Weak Development Team 210

Weak Development Team User Testing Feedback Software Product Research 210

Business of Software Conference

DECEMBER 14, 2023

You set the rules and write the handbook. Cohen goes on to explain that his decision to ‘throw the rule book out the window’ and blog his own way not only garnered him thousands of subscribers in a short amount of time but also allowed him to hire ‘one of the top 5 WordPress people on Earth’. This is liberating.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

The Secret PM Handbook

MAY 12, 2017

Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. People complain about: Developers being poorly motivated, or having a bad attitude about what you want them to build. Or as we think we are. and “What?”

Weak Development Team 199

Weak Development Team User Testing Feedback Software Product Research 199

Userpilot

JULY 13, 2021

Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. SaaS companies use walkthroughs to onboard new users, highlight secondary features , and train new staff. There are 3 main areas in which SaaS companies use walkthroughs: New user onboarding.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. That’s an idea developed in one of your most famous essays, “The Law of Shitty Clickthroughs.” What follows is a lightly edited transcript of the episode.

User Testing 126

User Testing Research Software Customer Experience Onboarding KPIs 126

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. But they are good examples of what my team and I have developed together over the last four years at Zalora. Communication Powers. Retrospectives.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

The Secret PM Handbook

AUGUST 4, 2017

We find and validate market problems for which customers will pay for a solution. The Secret To Successful Products That Users Love From Day One. Good Metaphors Improve the Usability Instincts of Your Developers. Product Management Rule of Thumb: Revenue To Developer Ratio Should be About One-to-One.

Framework 170

Framework Product Management Product Manager Weak Development Team 170

Hutwork

MARCH 19, 2018

To learn about what’s new and relevant takes time and a little effort on your part. The best books available can help you learn more about product management, collaboration, habits, remote teams, different methodologies, and more. If you’re adopting lean thinking, this is the handbook for you. By Terri L. By Dan Olsen.

Books 67

Books Research Software Feedback Software Weak Development Team 67

The Secret PM Handbook

AUGUST 4, 2017

We find and validate market problems for which customers will pay for a solution. The Secret To Successful Products That Users Love From Day One. Good Metaphors Improve the Usability Instincts of Your Developers. Product Management Rule of Thumb: Revenue To Developer Ratio Should be About One-to-One.

Framework 150

Framework Product Management Product Manager Weak Development Team 150

Intercom, Inc.

OCTOBER 24, 2019

As one of the first 10 employees at Instagram, Bailey was wowed by the generosity and kindness that led early users to from Instameets around shared interests and hobbies. Short on time? To form a successful community, a company must be willing to collaborate, trust and empower its users and customers.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

The Secret PM Handbook

JANUARY 1, 2016

But there’s always room for improvement, and as I’ve mentioned lots of times, getting more effective at product management has a huge ROI. Your system is what your team does at practice each day. Once I’m on the phone I’m fine, but it’s more of an effort for me to pick up the phone than it should be.

Product Management 150

Product Management Product Manager Systems Review Reporting Tools 150

Imaginary Cloud - Design

MAY 22, 2019

What I advise you to do is to focus on their common ground – the user and the experience – rather than on the title. Hannah Steele , a Scottish senior service designer at Spotless, has been focusing her work on customer experiences through service innovation. In this journey, UX design regards only a specific touch point.

Research Software 59

Research Software User Testing Weak Development Team Customer Experience 59

Split

AUGUST 16, 2018

Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. This co-author of the Jolt award-winning Continuous Delivery also made hefty contributions to both Lean Enterprise and The DevOps Handbook. In my experience no. It’s 2018!

Analytic Tools 58

Analytic Tools Feedback Software Research Software Engineering 58

Product Bookshelf

JANUARY 3, 2017

The process moves through identifying questions, creating solutions, storyboarding, prototyping, and testing with customers. The sprint is Google Ventures’ unique five-day process for answering crucial questions through prototyping and testing ideas with customers. Knapp says “the bigger the problem, the better the sprint.”

User Testing 48

User Testing Product Research Feedback Software Testing 48

Imaginary Cloud - Design

JULY 2, 2020

It is not that those books are bad. They were landmarks, in their time. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. That means that you will be wasting time and resources.

Books 52

Books Technical Review Research Software Data Visualization 52