TechEmpower - Product Management

DECEMBER 11, 2023

million software developers worldwide. This vast pool of talent showcases a wide range of experience and portfolios, quality of work, and inquisitiveness. Is user interface and graphic design a necessity? Are specific technologies or platforms involved in your project? Were they finished on time and on budget?

Software Developers 118

Software Developers Software Development Software Review Development 118

Product Talk

MAY 15, 2024

It’s no longer about making decisions purely based on your intuitions or stakeholder requests, but finding ways to integrate touch points with customers into your work every week—if not every day. In each instance, Ellen found a solution that didn’t require too much time or technical know-how to set up.

Product Research 244

Product Research Feedback Software Analytic Tools User Testing 244

Johanna Rothman

NOVEMBER 16, 2020

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Do these stories reflect your experience? Yes, the stories reflect my experience. The idea of a code review or a design review?

Technical Review 111

Technical Review Research Software Software Review Systems Review 111

TechEmpower - Product Management

JULY 24, 2023

At TechEmpower, we frequently talk to startup founders, CEOs, product leaders, and other innovators about their next big tech initiative. After all, that’s what tech innovation is all about. Who are the customers? Do you have a custom algorithm or other technology? Are there user stories? Wireframes?

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208

The Product Coalition

NOVEMBER 2, 2021

A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. But is a surprisingly small amount of materials about the technical aspect of PM work. The Product Interview?—?A This can be highly useful for hiring managers, as well as for PMs planning their roadmap.

Technical Review 134

Technical Review Analytic Tools Software Review User Testing 134

Usersnap

OCTOBER 12, 2021

76% of all bank interactions are online nowadays, create remarkable digital customer experience are not just buzzwords. Luckily for Erste Group, they’ve been focusing on customer experience since the very beginning. The passion behind Erste Group’s customer-centric strategy. What do the customers need?

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

Johanna Rothman

MARCH 5, 2020

Brief description of the problem at a recent client: Person A checked in code that broke an “unrelated” part of the system. I'll call this checking in code in Email that broke Search. Yes, I changed the names of the functionality because the names don't matter.). It was time to see their feedback loops.

Product Research 88

Product Research Feedback Loop Software Review User Testing 88

The Product Coalition

MARCH 3, 2023

Time to prioritize the whole Customer Journey (CJ). In recent years, PLG, or Product-Led Growth, has become a significant buzz in the tech world, and rightfully so. Products that delight customers and fuel growth loops are essential. It’s about Customer-Led Growth. It’s all the above simultaneously.

Customer Experience 126

Customer Experience Customer Feedback User Testing User Friction 126

Roman Pichler

APRIL 13, 2021

Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators.

Feedback Software 247

Feedback Software Data Visualization Analytic Tools Research Software 247

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. There are two main types of customer feedback : direct and indirect.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 104

Data Visualization Analytic Tools Research Software Feedback Software 104

Gainsight

MARCH 20, 2023

By Tim Van Lew, Director of Customer Success Strategy, Gainsight Yes, it’s uncommon to see a year-in-review article in spring. That’s a big difference from the “ugly, complex, enterprise-only” name-calling that just isn’t true of the elegant, yet powerful, Gainsight platform that thousands of CS and Revenue teams are applying today.

Feedback Software 52

Feedback Software Systems Review Reporting Tools Technical Review 52

Userpilot

JANUARY 11, 2024

As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. A seamless onboarding experience , thus, creates the right first impression, setting you up for success. You can make the onboarding experience less stressful by simplifying the signup and KYC processes.

Onboarding KPIs 106

Onboarding KPIs Customer Experience Feedback Software User Testing 106

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Userpilot

AUGUST 31, 2023

TL;DR Heap is a data insight platform that helps you analyze customer behavior data. The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events. What is Heap? What is Google Analytics?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

OCTOBER 21, 2021

?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Changes can be large or small, which depends on the software projects.

Reporting Tools 127

Reporting Tools Software Developers Software Development Feedback Software 127

The Product Coalition

JULY 8, 2020

As an entrepreneur, CEO, or project manager, you might be interested in outsourcing software development to another country and getting still high-quality work done for fewer costs. Likely, we understand everything that may become your subject of concern when making a decision to hire an offshore software development company.

Software Developers 78

Software Developers Software Development Reporting Tools Software Review 78

PMLesson's Ace the PM Interview

DECEMBER 14, 2020

A common question for product managers, project managers, technical program managers, and software developers alike is what methodology to use given a project. Think about the complexity involved in developing and releasing a piece of software. It derives its name from its linear nature. What is Waterfall?

Technical Review 98

Technical Review Development Team Review Agile Software Review 98

Mironov Consulting

FEBRUARY 28, 2024

Some context: The typical product manager ( PdM ) gets dozens of new requests and demands and ideas and suggestions and escalations and bug reports and customer complaints and ChatGPT-generated word salads each day.  ”)  Building software is a complex intellectual team exercise, not simply reading specs or typing. 

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. VoC surveys help you make better product decisions, remove friction , build customer trust , and minimize future negative feedback.

Customer Feedback 98

Customer Feedback User Testing Feedback Software Data Visualization 98

Gainsight

NOVEMBER 13, 2023

Gainsight has always been a leader in the industry, from being the first to establish Customer Success itself, to evolving with changing customer needs, to riding the new wave of artificial intelligence in SaaS. Introducing: Meeting Assist, Takeaways, and Customer Cheat Sheet. But the productivity power doesn’t stop there.

Generative AI 52

Generative AI Customer Experience User Testing Customer Feedback 52

UX Planet

JANUARY 29, 2024

Apart from the use and growth of design systems, the revolution of AI technology is here, and it will affect many places in our design process. Their goal is to facilitate the creation of screens and code faster for designers and developers. They speed up the design process and help designers and developers deliver solutions faster.

Analytic Tools 86

Analytic Tools Systems Review Data Visualization ChatGPT 86

Nulab

SEPTEMBER 23, 2020

We at Nulab are proud to announce that Backlog was nominated and selected as a finalist in the 2020 Software-as-a-Service Awards! We are so proud to be a finalist in the “Best Project Management” category — our customers continually see our hard work, and this year, so did the SaaS Awards panel.

Naming 61

Naming Technical Cofounder Technical Review Software Review 61

Mironov Consulting

AUGUST 8, 2017

I spend a lot of time sifting through documents, positioning and stories – trying to figure out who we’re talking about. As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. You say potato, I say WTF.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Modus Create

MAY 26, 2021

As part of a recent customer engagement, we were tasked with defining a naming convention for GitHub repositories. Up to this point, each project team had used whatever convention (or none) they liked to define the repository name, leading to a situation where there was a lack of consistency across the GitHub organization.

Naming 105

Naming Product Research User Testing Research Software 105

The Product Coalition

NOVEMBER 17, 2023

Extracting valuable insights from business data and taking timely actions are critical. However, the challenge lies in dealing with the rapidly expanding volume of data due to incorporating both traditional and non-traditional data sources into the data governance ecosystem.

Data Visualization 120

Data Visualization Artificial Inteligence Reporting Tools Information 120

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Agile Velocity

OCTOBER 11, 2023

First, the assignment of story points is subjective and can vary widely among team members due to differences in experience, perception, and understanding of the work. Configure & Run the Simulation: This often requires software or tools tailored for Monte Carlo methods but you can absolutely randomize data through a spreadsheet.

Data Visualization 120

Data Visualization Software Review Technical Review Agile 120

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. What are B2B customer insights?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

The Product Coalition

DECEMBER 27, 2023

NFTs provide a crystal-clear ownership history, ensuring artists and creators receive royalties each time their work changes hands. You can choose to paint on the digital canvas with a variety of tools, from digital brushes to 3D modeling software. If you’re a tech-savvy DIY enthusiast, you might spend less on development hours.

Technical Review 103

Technical Review Research Software Weak Development Team Certifications 103

Nulab

SEPTEMBER 23, 2020

We at Nulab are proud to announce that Backlog was nominated and selected as a finalist in the 2020 Software-as-a-Service Awards! We are so proud to be a finalist in the “Best Project Management” category — our customers continually see our hard work, and this year, so did the SaaS Awards panel.

Naming 52

Naming Technical Cofounder Technical Review Software Review 52

Userpilot

FEBRUARY 22, 2024

Retaining customers is an incredibly important part of any growth-driven business. According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. Thus, it only makes sense that you work hard to retain any customer that makes a purchase.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

The Product Coalition

APRIL 20, 2023

If there’s one common mosquito biting all product managers in tech, it’s the imposter syndrome that plagues all of us. If you ask any PM (product manager) in the tech industry — no matter what company or product, chances are that they’ll agree that imposter syndrome is real. Engineers code. About Me My name is Kasey, AKA J.X.

Technical Review 117

Technical Review Product Research User Testing Software Review 117

Userpilot

MAY 7, 2021

Self-service software is the perfect antidote to the modern world of instant gratification. The majority of SaaS users want to get what they want immediately, as opposed to waiting to speak with a member of your team. What is self-service software? Why is self-service software growing popular in SaaS? Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52