Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Product tours are a way of showing users the product features they need to learn in order to activate. Let's get into it.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

PMLesson's Ace the PM Interview

MARCH 1, 2020

I studied mathematics at UCLA, worked 2 summers as a software engineering intern at a Series E AdTech startup, and advised Metta World Peace (Ron Artest) as the product manager for his social basketball app, Gradelo. My experience is specific to getting hired through the associate offering manager program (AOM).

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Userpilot

JULY 13, 2021

Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. SaaS companies use walkthroughs to onboard new users, highlight secondary features , and train new staff. There are 3 main areas in which SaaS companies use walkthroughs: New user onboarding.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userzoom

AUGUST 24, 2017

This is why a lot of companies are investing in User Research. Ultimately, the purpose of a research study is to gain insights in order to learn something new, answer key questions, and generate empathy for the end user. Well let’s take each word at a time: • Liberating : “The right people have it in-hand at the right time.”

Data Visualization 55

Data Visualization Customer Feedback Customer Experience Technical Advisors 55

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager.

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Alchemer Mobile

APRIL 14, 2020

How deep does your understanding of the technology go as a PM? And how much do you try to be, like, a subject matter expert from a technological standpoint compared to your engineering team? How do you manage executive expectations, customer expectations, and technical resources? Christy: All right. I am Christy Culp.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. None of her employment at that time was about product management. I liked being that interface between what the company was building and what the customer needs.”

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

Product Bookshelf

JANUARY 31, 2017

.” But you’ll find them in Take Charge Product Management because Geracie uses the story of a fictitious product manager to illustrate the skills, processes, and deliverables that he presents in the book. The story concludes with Sean finishing his first year by giving a presentation to the board of directors.

Technical Advisors 48

Technical Advisors Product Management Product Manager Technical Review 48

Pragmatic Marketing

SEPTEMBER 16, 2009

At times, Agile may seem inattentive to the environment in which projects are delivered, and to hold idealistic views of reality. As product managers, we bear the responsibility for bridging the two worlds – technical and business, and need to influence both. As a result, specializations in roles developed.

Technical Advisors 70

Technical Advisors Technical Review Feedback Software Agile 70

The Product Coalition

MAY 11, 2022

Ben and Blair state, “the main goal is to know enough to empathize with your users/customers and to help create solutions to their problems”. Industry knowledge means having a deep understanding of your customers and your market’s unsolved problems. Product Management is about solving customer problems.”

Enterprise 113

Enterprise User Testing Feedback Software Technical Advisors 113

Userpilot

AUGUST 18, 2020

The choice of user retention tools and software available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools & software so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. Source: cultofmac.com.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Userpilot

AUGUST 18, 2020

The choice of user retention tools available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. The best user retention tools…for you?

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

All About Product Management

MAY 13, 2008

Here’s a report on the journey, progress, issues encountered and experiences to date. External trainers where also brought in and presented, to the MDs and the heads of Business Development and e-Marketing, the issues that companies face with software development and how agile/scrum could address the challenges we were currently experiencing.

Agile 48

Agile Technical Advisors Product Management Product Manager 48

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. Where can I get technical details of real AVD deployments at scale?

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

The Product Coalition

APRIL 5, 2021

The shorter format, while takes more effort for the writer, is extremely easy to consume and understand for the audience. We write stories, make presentations, product documentation, marketing materials, and whatnot. Examples include your stories, and your requirements for your Technical teams. Not yet anyway.

Document 78

Document Technical Advisors Construction Technical Review 78

The Product Coalition

MARCH 30, 2019

But not many really understand what happens behind the scenes when you swipe your card at a card machine (PoS) or why is it that your refunds take so much time. This bank ‘issues’ the card to his customer and hence is referred as the Issuer. Most of us use plastic to pay for various goods we buy online or at the retail stores.

Banking 60

Banking Technical Advisors Systems Review Customer Experience 60

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. The robotic user can open a customer record, update it, etc.,

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

The Product Coalition

MARCH 21, 2018

What you need to think about in your first 60–90 days on a new job: product management (leader) edition I’ve recently transitioned into a different role and have spent some time thinking about how to start this new job. A mentor advised me to think about three broad categories?—?the This last one might take some time to figure out?—?I

User Testing 60

User Testing Technical Advisors Research Software Feedback Software 60

eG Innovations

AUGUST 11, 2022

It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). Customers use Citrix Analytics to get an aggregated view of user experience.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Business of Software Conference

NOVEMBER 26, 2018

Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. One of the themes that emerged over the course of the conference was the importance of understanding the needs of customers and the metrics you can use to better understand and act on their real, rather than stated, needs.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Userpilot

APRIL 30, 2021

Rather than drain yourself by doing too many things at once, it’s strongly advisable to focus on one channel and find an agency that specializes in that. Look for an agency with expertise in your chosen channel, a solid productized services model, excellent customer service and reasonable prices. Customer service. Broken links.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Imaginary Cloud - Design

JANUARY 30, 2020

In broader terms, the concept can be defined as data preparation and presentation through the use of machine learning and natural language processing (spoken or written). Nevertheless, very little has been written about the user experience and the design aspects involved in this new way of accessing and visualizing data.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Product Talk

APRIL 7, 2021

I am a former chief product officer and now coach and advise product leaders and teams. What’s most important is that we find the right fit for the team so that it’s sustainable over time. What’s most important is that we find the right fit for the team so that it’s sustainable over time. Tweet This.

Product Research 215

Product Research User Testing Research Software Data Visualization 215