Alchemer Mobile

APRIL 14, 2020

How do you manage executive expectations, customer expectations, and technical resources? I run the Customer Success team at Apptentive, and I’m gonna be here today just as a moderator for this panel. I guarantee my dog will bark at least once during this because she barks all the time. Christy: All right.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

The Product Coalition

MAY 11, 2022

Ben and Blair state, “the main goal is to know enough to empathize with your users/customers and to help create solutions to their problems”. Industry knowledge means having a deep understanding of your customers and your market’s unsolved problems. Product Management is about solving customer problems.”

Enterprise 113

Enterprise User Testing Feedback Software Technical Advisors 113

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. Once the customer converts , stay in touch.

Research Software 78

Research Software Feedback Software User Testing Reporting Tools 78

The Product Cafe

JANUARY 18, 2024

Now is the perfect time to take action and start making those changes!✨ We've been following them for a long time and are really grateful for their unique insights. He is a key advisor and speaker known for his product strategy insights. Active in course creation, advising, and angel investing in the tech sector.

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience Certifications 52

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again?

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Data Visualization 87

Userpilot

MARCH 3, 2022

What skills and experience should you highlight? This article will help you develop and finetune your product manager resume, present your skills in the most favorable light, win the attention of the hiring managers, get interviews, and ultimately land your dream job. What does a solid product manager’s CV look like?

Data Visualization 84

Data Visualization Analytic Tools Technical Advisors User Testing 84

Userpilot

AUGUST 18, 2020

The choice of user retention tools available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. The best user retention tools…for you?

Analytic Tools 60

Analytic Tools Feedback Software User Testing Data Visualization 60

Userpilot

NOVEMBER 29, 2022

These are the key questions that Austin Yang , the Lead Product Manager at Softr , discussed in his presentation at the Product Drive Summit this year. An ecosystem in SaaS is a group of related apps, 3rd party components, and content that seamlessly work together to solve user pain points. User-generated templates solve the problem.

Customer Experience 85

Customer Experience Technical Advisors User Friction Education 85

The Product Coalition

APRIL 5, 2021

The shorter format, while takes more effort for the writer, is extremely easy to consume and understand for the audience. We write stories, make presentations, product documentation, marketing materials, and whatnot. Examples include your stories, and your requirements for your Technical teams. Not yet anyway.

Document 78

Document Technical Advisors Construction Technical Review 78

The Product Coalition

MAY 25, 2021

The ability to test and iterate based on real usage with real users is invaluable to getting to the root of a problem, understanding a user’s existence, and removing friction. Even the smallest and tightest group of beta users still takes coordination effort and time that is crucial when you have an early product.

Research Software 109

Research Software Feedback Software User Testing Product Research 109

ProductPlan

NOVEMBER 27, 2018

They are your technical skills. Things like communication, time management, and focus.” It’s advised that product managers learn about the various different frameworks, processes, and methodologies out there. “ Hard skills are very pertinent to your role and the work you are doing. All forms of data.”

Technical Advisors 96

Technical Advisors Product Management Product Manager Research Software 96

The Product Coalition

MARCH 11, 2020

Scaled products are past the stages of early access, or pre-launch and have grown to have plenty of customers, and regular users. Marty Cagan Product discovery enables teams to learn about their users and customers, validate assumptions, and learn what is the right thing to build at the time.

Product Research 79

Product Research User Testing Data Visualization Technical Advisors 79

The Product Coalition

APRIL 2, 2023

Still, we have a duty to advise what’s best for the product. I generally use product oriented methods such as Shape Up or Kanban, or anything that focuses more on delivering value over time-boxing. You will need to be very present and 100% involved. I’m not speaking for all Product Managers but here is my list.

User Testing 78

User Testing Technical Advisors Product Management Product Manager 78

Userpilot

OCTOBER 7, 2021

In fact, we would encourage you to have a good look at all the user onboarding software products on the market to see how they compare to each other. Guides are built in Pendo's proprietary design tool, despite the fact that numerous Pendo users preferred to keep using their old Chrome extension (which was grandfathered in 2019).

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Customer Experience 89

Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. You learned about other roles where your experience in CS can be a springboard for those positions. Let’s begin with what makes you unique as a customer success professional. Using data and playbooks to mitigate customer risks.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

UX Studio

JANUARY 24, 2024

She has an extensive background in Customer Experience and Telecommunications fields, with more than 15 years of experience working both as a designer and researcher, while also leading large teams. But I also advise designers not to oversee the business side of the relationship. Karthik: That’s amazing.

Research Software 63

Research Software Feedback Software UX User Testing 63

eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. Where can I get technical details of real AVD deployments at scale?

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

Userzoom

SEPTEMBER 5, 2019

Technically there are an infinite number of ways you could attempt to recruit participants for your user research. The obvious requirement here is that your organization has a database of users that you can contact (and if you don’t, remember that it’s never too late to start thinking about creating one).

User Testing 85

User Testing Product Research Customer Feedback Customer Experience 85

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

So I decided to join Microsoft full time in a PM role upon leaving UPenn. MBAs from technical and engineering backgrounds will have an edge, so if that’s not you, you should focus on evidencing your abilities to be technical in those interviews. There’s also your previous work experience, and how you present it.

Technical Advisors 98

Technical Advisors Feedback Software Product Management Product Manager 98

Userpilot

JULY 13, 2021

Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. SaaS companies use walkthroughs to onboard new users, highlight secondary features , and train new staff. There are 3 main areas in which SaaS companies use walkthroughs: New user onboarding.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

UX Planet

FEBRUARY 1, 2024

But, according to my experience, it is roughly between 10 to 15 images daily. If you are a technical nerd and want more control of your image, there are also options to include negative chat prompts, adaptive models, and many more. To start experimenting: You would need to sign up with your email, Microsoft account, or Google account.

Generative AI 52

Generative AI Technical Advisors Customer Experience Artificial Inteligence 52

Bain Public

AUGUST 22, 2022

Communication Write thoughtful, well-structured business cases; considering strategies and objectives Analyze and distill complex information Question and challenge in constructive ways; present ideas confidently and respectfully. The only requirement is that you must be legally able to work in Canada. When: Flexible start date.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Product tours are a way of showing users the product features they need to learn in order to activate. Let's get into it.

Analytic Tools 81

Analytic Tools Feedback Software Onboarding KPIs Software Review 81

UX Studio: Product Management

JULY 14, 2021

We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021. Our UX experts have analyzed the top design and innovation consulting firms to help you save time and make the right decisions faster.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Bain Public

JANUARY 24, 2022

Communication Write thoughtful, well-structured business cases; considering strategies and objectives Analyze and distill complex information Question and challenge in constructive ways; present ideas confidently and respectfully. The only requirement is that you must be legally able to work in Canada. When: Flexible start date.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

Bain Public

JANUARY 24, 2022

Communication Write thoughtful, well-structured business cases; considering strategies and objectives Analyze and distill complex information Question and challenge in constructive ways; present ideas confidently and respectfully. The only requirement is that you must be legally able to work in Canada. When: Flexible start date.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

Bain Public

JANUARY 24, 2022

Communication Write thoughtful, well-structured business cases; considering strategies and objectives Analyze and distill complex information Question and challenge in constructive ways; present ideas confidently and respectfully. The only requirement is that you must be legally able to work in Canada. When: Flexible start date.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

Imaginary Cloud - Design

JANUARY 30, 2020

In broader terms, the concept can be defined as data preparation and presentation through the use of machine learning and natural language processing (spoken or written). Nevertheless, very little has been written about the user experience and the design aspects involved in this new way of accessing and visualizing data.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

PMLesson's Ace the PM Interview

MARCH 1, 2020

I studied mathematics at UCLA, worked 2 summers as a software engineering intern at a Series E AdTech startup, and advised Metta World Peace (Ron Artest) as the product manager for his social basketball app, Gradelo. My experience is specific to getting hired through the associate offering manager program (AOM).

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

UX Studio

MAY 15, 2018

We at UX studio have a long history of working with developers during our projects, and fortunately, we get better and better at it every time. The technicalities of the design handoff also matter, but however nice and neat the specification, it makes little difference if you haven’t actually talked to developers until the design handoff.

Weak Development Team 96

Weak Development Team Technical Advisors Development UX 96

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. The robotic user can open a customer record, update it, etc.,

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Userpilot

JANUARY 18, 2022

A product launch release email is an essential part of a product launch marketing strategy and it’s meant to inform users, either current or potential ones, of a new product or feature release as well as offer more details on the changes that occurred. This is the most direct way of reaching users. This is where emails come in.

User Testing 86

User Testing Feedback Software Research Software Technical Advisors 86

Userzoom

AUGUST 24, 2017

This is why a lot of companies are investing in User Research. Ultimately, the purpose of a research study is to gain insights in order to learn something new, answer key questions, and generate empathy for the end user. Well let’s take each word at a time: • Liberating : “The right people have it in-hand at the right time.”

Data Visualization 55

Data Visualization Customer Feedback Customer Experience Technical Advisors 55

BrainStation Product Management

APRIL 8, 2019

Speak to a Learning Advisor. Product Management is fundamentally a white space role, so the skills you need will depend on what skills you already have and what your company does,” advised Jackie Bavaro, Head of Product Management at Asana. I’ve been in interviews where someone says ‘I’ 50 times – ‘I did this, I did that.’

Technical Advisors 40

Technical Advisors Product Management Product Manager Product Research 40

BrainStation Product Management

APRIL 8, 2019

“Product Management is fundamentally a white space role, so the skills you need will depend on what skills you already have and what your company does,” advised Jackie Bavaro, Head of Product Management at Asana. Perhaps you need someone with an uncanny design eye, or razor-sharp technical skills, or deep experience in analytics?

Technical Advisors 67

Technical Advisors Product Management Product Manager Product Research 67

Product Talk

APRIL 7, 2021

I am a former chief product officer and now coach and advise product leaders and teams. What’s most important is that we find the right fit for the team so that it’s sustainable over time. What’s most important is that we find the right fit for the team so that it’s sustainable over time. Tweet This.

Product Research 214

Product Research User Testing Research Software Data Visualization 214

Gainsight

OCTOBER 1, 2021

Its progress is in parallel to the beginnings of customer success itself. Over time, CS evolved when more CSMs and CS leadership looked to improve and standardize its practices, processes, and procedures. . Others were consultative, or they advised about technical needs. Where would it sit on the org chart?

Reporting Tools 52

Reporting Tools Technical Advisors User Testing Construction 52