Product Talk

JUNE 19, 2024

But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Discovering unmet customer needs, pain points, and desires—AKA opportunities. The opportunities represent customer value.

Generative AI 337

Generative AI Product Research Feedback Software Analytic Tools 337

Mixpanel

MAY 27, 2021

And without the repeat business, you not only lost your initial customers, but also spoiled your reputation such that it was hard to find new ones. The customer lifecycle is fairly standard across products: users first must show up, then be activated in some way. Understanding total weekly customers was helpful, but not enough.

Data Visualization 140

Data Visualization KPI Customer Experience User Testing 140

The Product Coalition

SEPTEMBER 9, 2022

Companies understand the importance of the holistic approach to deliver value to customers-which is no longer exclusive to product viability. Historically, development teams have been executioners and could lose focus on what features users care for. However, think about which users you are accounting for.

Feedback Software 147

Feedback Software Analytic Tools User Testing Data Visualization 147

Userpilot

NOVEMBER 27, 2023

Related metrics that impact your revenue and how to use the insights to turn your product into a growth engine. It serves as a key performance indicator (KPI) for evaluating the effectiveness of various business strategies. This helps users see the ROI of using your tool and boosts your overall revenue growth rate.

Onboarding KPIs 105

Onboarding KPIs Definition Data Visualization Research Software 105

Alchemer Mobile

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. Setting mobile app KPIs (key performance indicators) for revenue, performance, and CX is an important first step toward accomplishing this.

Feedback Software 130

Feedback Software Research Software User Testing Customer Experience 130

Intercom, Inc.

APRIL 7, 2021

The wider global business scene is finally realizing what many successful companies have known for quite some time now: customer support is the face of your company. Investing in the quality of your customer support experience is one of the most powerful ways to grow your company, but every company’s definition of “quality” is different.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

The Product Coalition

JANUARY 24, 2021

Through Mural , we get to see a lot of product specs added by users from various companies. Business context Many product specs will need to explain the business and/or user behavioral case for building the feature being spec’d. for the user, for your business, and/or both. So what goes into a product spec?

Onboarding KPIs 169

Onboarding KPIs User Testing Customer Experience Product Research 169

The Product Coalition

MARCH 17, 2020

For others, a successful launch means starting with a customer base of at least 100 users. Everyone in the team, from CEO to copywriter, needs to be on the same page when it comes to your company’s definition of successfully reached goals. Too many complaints from the customers without a clear solution can kill your product.

Onboarding KPIs 113

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 113

Userpilot

MAY 17, 2021

With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is a Product Marketing KPI metric? Product Marketing KPIs vs Product Marketing OKRs.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 98

The Product Coalition

SEPTEMBER 17, 2020

Or that an OKR is the same as a KPI. UX (User Experience) and UI (User Interface) design are, in the grand scope of tech roles, somewhat similar. UX, or User Experience design, was first laid out by Don Norman in his 1988 book The Design of Everyday Things. Many of the elements of UX can also be extended to UI.

UX 174

UX User Testing Product Research Research Software 174

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Amplitude

NOVEMBER 20, 2020

Staying grounded in the customer domain. Unlocking the long tail of insights & t-shaped instrumentation. We’ll start with something super simple and not linger too long on the theory and definitions. . Steps (a big deal for Fitbit users, maybe more of a KPI). Mixing approaches to measurement.

Data Visualization 119

Data Visualization Analytic Tools KPI User Testing 119

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. What is User Retention? How to Measure User Retention? Retention versus Churn.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

Userpilot

MARCH 24, 2021

The main difference being the company-level objectives can be applied to all products, and the product-specific objectives are derivatives from the company objectives, distilled down to a more customer-centric or product-centric outcome. A key result is not the same thing as a KPI (key performance indicator). Improve User Experience.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. User experience journey mapping makes us ask this question: How do users move through their own goals, not our hoops?

Customer Experience 89

Customer Experience User Testing User Experience Customer Feedback 89

Sachin Rekhi

AUGUST 6, 2015

The customer development and lean startup methodologies evangelized by Steve Blank and Eric Ries brought us a better approach that favored experimentation over elaborate planning, customer feedback over intuition, and iterative design over traditional “big design up front” development. Target Audience. Value Propositions.

User Testing 143

User Testing Document Product Marketing Marketing 143

ProductPlan

AUGUST 7, 2020

Flash forward fifteen years later, and I’m the Director of Product Management at HG Insights. Though I had no idea what I was doing, before I knew it, I interviewed external customers, internal stakeholders, and various customer-facing teams to understand the problem better. Strong understanding of the business (and market).

Engineering 111

Engineering Leadership Customer Experience Feedback Software 111

Userpilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. How to Extract Insights from Product Analytics. And no, you don’t need to be an expert to extract insights from data. Product analytics is the process by which you collect, inspect and analyze data about users’ interactions with your product.

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Userpilot

AUGUST 30, 2021

Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. Product analytics is user-centric data that reflects how your customers engage and interact with your product. Let's get started… TL;DR.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Mixpanel

JULY 16, 2019

And without the repeat business, you had not only lost your initial customers, but also spoiled your reputation such that it was hard to find new ones. The customer lifecycle is fairly standard across products: users first must show up, then be activated in some way. Step one is to define the Growth KPI in your analytics tool.

Data Visualization 77

Data Visualization KPI Customer Experience Reporting Tools 77

Amplitude

JANUARY 23, 2018

On solving customer’s problems… Good product teams are customer obsessed. They interact with their customers directly to get first hand feedback. They bring the voice of the user right into the heart of decision-making at every stage of the process. are experts on the customer.

Weak Development Team 102

Weak Development Team Data Visualization User Testing Analytic Tools 102

The Product Coalition

FEBRUARY 5, 2019

Gartner differentiates between two kinds of of real-time analytics: On-demand real-time analytics waits for a user to request a query and only then provides the analytics results Continuous real-time analytics analyzes data continuously and sends alerts to users whenever certain events happen. Some KPIs must be tracked in real time.

Data Visualization 60

Data Visualization Analytic Tools Customer Experience Customer Feedback 60

The Product Coalition

OCTOBER 23, 2023

In a business setting, KPIs can be used to manage the efficiency of your Operational Capabilities — our Service, Support, and Customer Success teams, and our basic “keeping the lights on” operations. But KPIs can only help us target and measure part of the story. This is where OKRs can provide additional benefits.

Strategy 142

Strategy Customer Experience KPI Data Visualization 142

The Product Coalition

APRIL 5, 2020

User Onboarding 101?—?Learn link] As an app developer or designer, there are several ways in which you can make the journey around your app easy for your new users. link] As an app developer or designer, there are several ways in which you can make the journey around your app easy for your new users. What is User Onboarding?

Onboarding KPIs 78

Onboarding KPIs Customer Experience User Testing Customer Feedback 78

ProductPlan

FEBRUARY 8, 2022

Product management owns the product roadmap, and their most important stakeholder is the product’s users/customers. Customer obsession is table stakes, but a top-notch product manager must also be adept at using data to understand how to shape the future of the product. How much are my customers willing to pay?

Data Visualization 105

Data Visualization Feedback Software Reporting Tools Research Software 105

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. By using these KPIs, you can calculate how quickly you lose customers, their lifetime value, and their overall health scores.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. And our success was evident in the feedback. Pat on back.

Customer Experience 71

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 71

Amplitude

MARCH 21, 2019

This takes a few different data sources to put the story together since predicting future customer expectations is difficult to do with one data source. How will adding new features/types of users impact the product? When running A/B tests ensure that your User Properties are set up to capture those who are in each of the test groups.

Data Visualization 107

Data Visualization Information Reporting Tools User Testing 107

Mixpanel

JANUARY 23, 2020

This thinking will help orient your business goals toward solving the most significant problems for the biggest customers. Let your customers measure success: Tracking deadlines or total number of features shipped can make you feel in-control, but it ultimately doesn’t help your customers succeed.

User Testing 80

User Testing Roadmap Data Visualization Customer Feedback 80

The Product Coalition

MAY 28, 2020

Leadership teams that freestyle independently may survive for a period of time, but will most definitely be treated with surprise attrition when high-flyers choose a different company instead of waiting for a tribal process to unfold. questions on feedback from stakeholders), entrepreneurial spirit, and product craft (e.g.

Development 86

Development Product Manager Product Management Data Visualization 86

The Product Coalition

MAY 12, 2020

Problems such as predicting if a customer will contact a customer support agent, or finding the right dress to recommend can be simulated in this environment, and can be a good indicator of the future performance of the system in real life. If a 10% offline increase in a KPI only translates to a 0.1%

Artificial Inteligence 86

Artificial Inteligence Research Software User Testing Data Visualization 86

The Product Coalition

SEPTEMBER 14, 2020

Understand the real impact of change- In an organization where many teams are taking on various initiatives to effect a KPI, it is very hard to attribute the exact impact of each change. Experimentation allows them to optimize the UI based on how large numbers of customers interact with the feature. ?

User Testing 97

User Testing Product Research Data Visualization Customer Experience 97

Userpilot

JUNE 11, 2021

Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. In this post, we will break down the analytics software each SaaS business needs to understand their buyer and user personas, prospects, users, and revenue metrics & company health. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Mixpanel

MAY 12, 2020

Product strategy begins with figuring out exactly what kind of user that you want to serve and what use case that you want to serve for them. And I think that, in a B2B setting, you need to figure out both what kinds of companies that you’re going to serve and then what kind of users within those companies you’re going to serve.

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52

Mixpanel

MAY 12, 2020

Product strategy begins with figuring out exactly what kind of user that you want to serve and what use case that you want to serve for them. And I think that, in a B2B setting, you need to figure out both what kinds of companies that you’re going to serve and then what kind of users within those companies you’re going to serve.

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52

The Product Coalition

APRIL 11, 2019

they are responsible for new features, product development and only they decide if users really need this or that feature (jk, they make customer development based decisions). Product marketing manager’s role in company processes First of all, let’s clarify the definitions in order to be on the same page. And this is Elena.

Product Marketing 80

Product Marketing Customer Experience Marketing Management 80