BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization

Userpilot

MAY 27, 2025

The role will lead a team of PMs and be responsible for increasing the daily active usage of the browser through improving user engagement, retention, and activation. Some mostly focused on the users rather than the technical side of things. A product leader ready to take on a challenge to grow a long-standing underdog product.

Analytic Tools

Userpilot

JANUARY 15, 2025

But are you missing out if you haven’t embraced this powerful technology? Security challenges and what to look out for when choosing a session replay tool. Three of the best session replay software to consider. A session replay is a reproduction of a users experience on your website or app.

Data Visualization

Alchemer Mobile

JUNE 17, 2025

We believe it starts with feedback—listening to it, acting on it, and building a culture around it. Culture built on feedback Every day, our customers use Alchemer to gather feedback and make better decisions. Culture built on feedback Every day, our customers use Alchemer to gather feedback and make better decisions.

User Testing

airfocus

JUNE 25, 2025

Here are the 5 best product roadmap software. By Malte Scholz Agile 5 Jun 2025 Best agile project management software in 2025: Key features & why airfocus stands out Agile project management software makes it easier to plan. Here is our pick of the best agile tools and project management software around in 2025.

Feedback Software

UX Planet

JUNE 30, 2025

A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment. In the UK, NatWest’s AI assistant, “Cora,” handled 11.2

Data Visualization

UX Planet

NOVEMBER 18, 2024

The word dark patterns have been floating around the industry for many years, and we have seen many scenarios where product designers intentionally manipulate user behaviour and intention through dark patterns. Dark patterns capitalize on exploiting user behaviours, emotions, trust, and cognitive biases to drive user actions.

User Testing

UX Planet

MARCH 15, 2025

But not everyone vibes with user research. Note: Im mainly counting stakeholders as senior business/organisation figures and subject matter experts (SME), not end-users or other externalgroups. Theyre not user-centred Ok, lets do the obvious one first: stakeholders often think from their own perspective. Its complicated.

User Testing

Userpilot

MARCH 5, 2025

LogRocket is a popular debugging tool among developers, thanks to features like session replay and error tracking that make it easy to diagnose technical issues affecting product operations. Some filters include: User identification. Filter by user email, name, location, or time spent on your website or app.

Data Visualization

UX Planet

JULY 29, 2025

Design heuristics are rule-of-thumb best practice guidelines that typically improve user experience (UX). The most well-known heuristics in UX are undoubtedly Jacob Nielsen ’s 10 usability heuristics for user interface (UI) design. Discoverable : Users should be able to find and use your content no matter how they choose to access it.

Weak Development Team

Lenny Rachitsky

JULY 20, 2025

Listen now: YouTube // Apple // Spotify Brought to you by: Sauce —Turn customer pain into product revenue LucidLink —Real-time cloud storage for teams Fin —The #1 AI agent for customer service Benjamin Mann is a co-founder of Anthropic, an AI startup dedicated to building aligned, safety-first AI systems.

User Testing

Userpilot

APRIL 3, 2025

A new user just signed up for your app. No welcome screen, tooltips, popups, or announcements… no form of in-app guidance. Frustrated, they exit the mobile app , probably for good. Frustrated, they exit the mobile app , probably for good. Why implement an in-app messaging strategy?

Feedback Software

Arkenea

JULY 9, 2025

Epic Systems dominates the electronic health record (EHR) market, powering over 250 million patient records across the United States. Epic implementation represents far more than a simple software installation. The business impact of successful Epic implementation extends beyond technology adoption.

Reporting Tools

Userpilot

JUNE 12, 2025

The healthcare ecosystem remains deeply fragmented, with basic information spread across multiple platforms. It also needs to provide a seamless educational experience, free from confusing jargon, dense layouts, and unclear billing systems. Otherwise, these portals risk becoming yet another source of frustration rather than a solution.

Data Visualization

Arkenea

JUNE 23, 2025

After 14 years of developing healthcare software solutions , we’ve seen firsthand how the right AI implementation can dramatically improve patient outcomes while reducing operational costs. Retrieval-Augmented Generation represents a significant leap forward from traditional AI chatbots and search systems.

Healthcare

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Instead, here are some tangible, actionable steps you can take back to your team today to build a stronger mobile customer experience that helps you stand out from the competition and build long-term customer value.

User Testing

Intercom, Inc.

JANUARY 29, 2020

When you’re on the front lines talking to customers, delivering that news successfully is imperative. As a member of our Customer Support team, I’ve experienced firsthand just how tricky rejecting a customer’s request can be. If you can explain why you’re saying no, it’s an easier pill for your customer to swallow.

Customer Experience

Alchemer Mobile

SEPTEMBER 27, 2018

Customers have endless options when it comes to choosing new brands and services, which means their expectations are high. Immediacy, personalization, responsiveness, and product quality are a handful of the primary reasons customers will choose to be loyal to one brand over another. Be proactive. Engage at the right moment.

Customer Feedback

Userpilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. From choosing the right data capture methods to navigating complex tools, SaaS companies must balance the need for detailed insights with the reality of technical constraints.

Analytic Tools

Intercom, Inc.

FEBRUARY 9, 2021

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Understand how customer expectations are changing.

User Testing

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

Research Software

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Since Thomas Watson Jr. Playfulness pays off.

Research Software

Userpilot

DECEMBER 17, 2020

User feedback is the single most valuable resource you have available when you’re trying to grow a SaaS. But implementing feedback indiscriminately can do you more harm than good. Too much user feedback can present problems: What if the feedback is pulling you in all directions?

Feedback Software

Userpilot

FEBRUARY 15, 2023

What are the best product analytics tools that PMs can use to gather product insights ? Well, this depends on your product, how established your SaaS business is, and what kind of insights you need. In the blog, we look at 4 well-known product analytics tools, their pros, cons, and most suitable applications.

Analytic Tools

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, processes, tools, products, and services. Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Read the article to know what it is?

Reporting Tools

The Product Coalition

JANUARY 23, 2022

However, it does not scale well, with the myriad of devices, OSs, screens and other combinations that exist on the market that your users will utilise. This is writing code and/or using tools to automate the testing of mobile software?—?either Testing of mobile apps or websites, however, is complex and challenging.

User Testing

Userpilot

AUGUST 30, 2023

Want to improve the product experience at every stage of the customer journey? Heat map tools allow you to track user actions on your website or app. You can understand customer pain points, identify friction at different touchpoints, and improve your product accordingly. What are heat map tools?

Data Visualization

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

Customer Experience

The Product Coalition

OCTOBER 8, 2023

Explore the secrets of creating a successful Crypto Prediction and Opinion Platform, and provide users with insights to help them navigate the cryptocurrency market wisely. Crypto prediction platforms provide valuable insights into the volatile world of cryptocurrency markets, aiding users in making informed decisions.

Data Visualization

Userpilot

JULY 2, 2024

A self-service data platform is the backbone of informed decision-making and a growing SaaS business. But how do you choose the right data platform for product analytics ? Let’s go over what a data platform is, its importance, and the must-have features you should consider to choose the right platform for you.

Data Visualization

Userpilot

SEPTEMBER 21, 2022

Product changes are improvements to your product to serve customers better and stay ahead of the competition. Attract new potential users. Close the feedback loop and build trust with customers. Pair in-app notifications with email marketing. This is also a good chance to reactive inactive users.

Feedback Software

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

Analytic Tools

Intercom, Inc.

MAY 11, 2021

At Intercom, we support our customers through conversational, messenger-based support. Supporting our customers primarily through our Business Messenger has many advantages, such as helping us build personal relationships with our customers and providing them with the fast, meaningful resolutions they need.

Customer Experience

Userpilot

JULY 30, 2021

If your company has 250 employees or more, it’s essential that you use enterprise onboarding software to process your new customers. Sure, you could probably afford the financial cost of building your own bespoke onboarding software, but how many customers are you going to lose in the time it takes you to figure all that out?

Analytic Tools

The Product Coalition

MAY 5, 2022

They make their users’ lives better in some way and they do it better than anyone else. As a Product Manager, I’ve built my career on building tools and experiences that not only make people’s’ lives simpler, but bring them a little joy along the way, too. How much time and effort will it take to build a solution?

User Testing

Userpilot

JULY 5, 2022

What is a customer service gap and how do you close it? If you’re looking for a customer service gap definition, you are at the right place. We’ve prepared a comprehensive guide on this topic so that you will find all answers at once: what the customer service gap stands for. 5 strategies for closing the customer gap.

Feedback Software