ProductPlan

JANUARY 4, 2023

Feature prioritization is a team sport, as well as understanding framework best practices. Because whichever prioritization framework gets picked needs a carefully planned rollout to stakeholders, here are some framework best practices for a successful implementation. Share the framework with all stakeholders.

Framework 52

Framework Onboarding KPIs Customer Experience Customer Feedback 52

AB Tasty

APRIL 25, 2024

They find answers to where companies should start, what to prioritize, which methodologies to use, and how to execute a compelling optimization roadmap. Secondly, dive into your customer data by looking at your conversion points. Draw a parallel to where your customers are dropping off and mix them with your qualitative insights.

User Testing 52

User Testing Product Research Testing Customer Feedback 52

The Product Coalition

JUNE 17, 2020

A practical guide for building a robust, scalable, and lean product discovery framework in your organization. So I’ve written a series of articles that I hope can provide you with a concrete and insightful guideline to take away and start implementing. Arguments about customer needs. Sound familiar?

Product Research 78

Product Research Framework Customer Feedback Customer Experience 78

Userpilot

DECEMBER 8, 2023

If product managers can consistently apply the scientific method, analyze the effect of multiple variables changing, and gather reliable data about the future direction of the product, they’re in a strong position to improve customer outcomes. you randomly assign users to group A or B ). Ready to learn more about experimentation?

Product Research 105

Product Research User Testing Data Visualization Onboarding KPIs 105

Lenny Rachitsky

FEBRUARY 20, 2024

It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. He shared a few examples of how people at top-tier tech companies are using custom GPTs to help their non-eng teams be more productive, while also taking a load off their eng teams. But you’re wrong. What are GPTs?

Data Visualization 134

Data Visualization ChatGPT Reporting Tools User Testing 134

The Product Coalition

SEPTEMBER 21, 2020

10 guidelines to design high impact experiments. Good product teams understand that their customers’ needs and behaviours are ever changing and the way to truly predict what impact any update will have is to try it on a small set of real customers. Here are 10 guidelines to design high impact experiments.

Customer Experience 155

Customer Experience Data Visualization User Testing Product Research 155

BrainMates

MAY 28, 2019

Understanding that product management is not a one person job, SnapComms CEO Chris Leonard and 11 employees, who hailed from customer service, engineering, marketing and sales, attended the Brainmates’ Essentials of Product Management course to start the company product management journey together.

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. Up until this point in the blog series, the focus has been all about establishing the framework.

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Intercom, Inc.

OCTOBER 9, 2019

However, the book that has given me the most insight into the nature of my work is somewhat unlikely – psychologist Daniel Kahneman ’s non-fiction bestseller Thinking, Fast and Slow. Here are two guidelines to get there. Structure your work with frameworks that embrace constraints to help System 2 to naturally take over.

Reporting Tools 201

Reporting Tools Product Management Product Manager Research Software 201

Ask Benny

JANUARY 25, 2020

How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong. Some of the characteristics of Agilefall include: Committed roadmaps initiated mostly by marketing, sales and executives. Sprints are internal without any release and feedback from customers. Too detailed sizing efforts.

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

Userpilot

DECEMBER 15, 2021

As end-users, we’ve all experienced those moments where we wished our apps were perfectly integrated with each other. In this article, we’re going to cover the 3 key growth benefits that you can leverage by expanding and scaling your product integration roadmap. Resource constraints when it comes to adding integrations to your product.

Customer Experience 98

Customer Experience Data Visualization Customer Feedback Webinar 98

UX Studio: Product Management

FEBRUARY 17, 2019

When setting out to improve products or services, experienced UX teams follow a well-planned scientific process divided into two parts: UX evaluation and user research. Our UX expert review process involves areas such as: Business and user objectives. Customer care data. Usability guidelines compliance. Happier customers.

Data Visualization 76

Data Visualization UX User Testing Research Software 76

Good Product Manager

JANUARY 28, 2018

Sales Is Trying to Change My Product Roadmap! Another topic that we’re hearing about regularly in our work with b-to-b product teams is the challenges of making progress on a strategic roadmap when salespeople are always “requesting” features or capabilities that threaten to derail your roadmap.

Agile 60

Agile Events Roadmap User Testing 60

Good Product Manager

JANUARY 28, 2018

Sales Is Trying to Change My Product Roadmap! Another topic that we’re hearing about regularly in our work with b-to-b product teams is the challenges of making progress on a strategic roadmap when salespeople are always “requesting” features or capabilities that threaten to derail your roadmap.

Agile 60

Agile Events Roadmap User Testing 60

Bain Public

DECEMBER 14, 2021

How do you know that you are making a product or service that your customers want? How do you guarantee that your team is creating value for your customers in a way that creates value for your business? If you want to discover products that customers love-that also deliver business results-this book is for you!

Books 52

Books Research Software Product Research Reporting Tools 52

Usersnap

JUNE 30, 2022

If you feel you have been missing the mark with your customers lately, you might need a switch-up in your business model. Product-led growth (PLG) is a model that is user-centric and user-focused. Customer acquisition, expansion, conversion, and retention are product-driven instead of sales-driven.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

UX Studio

FEBRUARY 17, 2019

When setting out to improve products or services, experienced UX teams follow a well-planned scientific process divided into two parts: UX evaluation and user research. Our UX expert review process involves areas such as: Business and user objectives. Customer care data. Usability guidelines compliance. Happier customers.

UX 65

UX Data Visualization User Testing Research Software 65

Ask Benny

FEBRUARY 26, 2019

How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong. Some of the characteristics of Agilefall include: Committed roadmaps initiated mostly by marketing, sales and executives. Sprints are internal without any release and feedback from customers. Too detailed sizing efforts.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

The Product Coalition

JULY 17, 2018

How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong. Some of the characteristics of Agilefall include: Committed roadmaps initiated mostly by marketing, sales and executives. Sprints are internal without any release and feedback from customers. Too detailed sizing efforts.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Ask Benny

JULY 16, 2018

How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong. It means you must involve your engineering team in the discovery process in order to innovate prototype and evaluate what may bring better value to the product and to your customers. They should focus on the results.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

The Product Coalition

SEPTEMBER 21, 2023

Teams that don’t communicate, developers who aren’t in sync with market demands, or designers working independently without feedback. Like that soccer team, products can fall apart when the team doesn’t work together toward a common goal following a roadmap. Soccer is a perfect parallel for product management and roadmap development.

Roadmap 111

Roadmap Onboarding KPIs Customer Feedback Customer Experience 111

Modus Create

JUNE 18, 2021

While this can lead to amazing outcomes for customers, it also increases their exposure to cybersecurity threats. While security audits are specific evaluations against established guidelines conducted by external agencies, security assessments are proactive in nature. It is a self-examination rather than an external inspection.

Software Review 52

Software Review Technical Review Systems Review Development Team Review 52

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Since Thomas Watson Jr. Playfulness pays off.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

ProductPlan

SEPTEMBER 15, 2021

Many teams fail to understand the importance of a roadmap. They fail to understand how it can help to standardize roadmaps to align your team. There are more features to build, more roadmaps to maintain, and more stakeholders to satisfy. Our roadmaps can improve efficiency, reduce redundant work, and establish best practices.

Roadmap 94

Roadmap Data Visualization Research Software Feedback Software 94

Sachin Rekhi

JANUARY 26, 2020

I'm a firm believer that Objectives & Key Results (OKRs), the goal-setting framework invented at Intel and popularized by Google and John Doerr , can be a highly effective leadership tool for a team of any size. The most valuable key results measure meaningful user or business outcomes as opposed to simply the output of one's work.

Customer Experience 205

Customer Experience User Testing Customer Feedback Weak Development Team 205

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. Why is NPS only one question?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. If you’re ready to submit your app to the app stores next week, condense the most important elements of pre-launch into a one-week period and move the other items to your post-launch roadmap. RESEARCH APP SUBMISSION GUIDELINES.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

DECEMBER 6, 2022

Although customer relationship management shares the same principle of centralization, it focuses on nurturing leads and efficient customer management rather than resource management. Keep brand consistency across all communications with users. Customer relationship management vs. marketing resource management.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

UX Planet

MARCH 2, 2024

Each team had its own interpretation of the brand’s digital guidelines to support their business, product, and user needs. In the post-MVP 1 era, we continue to refine patterns based on community feedback. Depending on the insights you gain, the scope of the design system may need to be adjusted. Sound familiar?

Feedback Software 76

Feedback Software Systems Review CTO Coach Data Visualization 76

Bain Public

JANUARY 10, 2023

The sales team is going to take esoteric features that are being requested by people that are prospects, they're not even actual customers, but their feedback somehow is going to have more value than the actual customers themselves. There is no roadmap so the organisation isn't really geared toward moving a product iteratively.

Roadmap 52

Roadmap Customer Experience Outbound Leadership 52

Intercom, Inc.

SEPTEMBER 24, 2019

High quality design work: Is valuable to customers and solves the intended problem. There are three types of work that a designer commonly does: Product work: For example, designing a new feature, like Custom Bots. Process work: For example, contributing to our team guidelines, like our Principles. Is well crafted and polished.

Feedback Software 222

Feedback Software Leadership Framework Software Review 222

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. But what does “usable” mean?

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Alchemer Mobile

APRIL 14, 2020

How do you manage executive expectations, customer expectations, and technical resources? Can you provide any interesting insights on being a female PM? I run the Customer Success team at Apptentive, and I’m gonna be here today just as a moderator for this panel. Hello everybody, and welcome to the Coffee Chat with PMs.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Department of Product

AUGUST 2, 2020

It’s easy to chortle at the misfortune of such a ridiculous name being given to a user of a product, but then I started to wonder whether I was actually giving content the attention it deserves on the products I was working on at the time. Users may have been acquired through content marketing or social ads. I probably wasn’t.

Feedback Software 52

Feedback Software Strategy Onboarding KPIs User Testing 52

Intercom, Inc.

AUGUST 13, 2019

The report was called Augmenting Human Intellect: A Conceptual Framework. The big insight a lot of us had in the 1970s had to do with the importance of putting that tool in the hands of individuals.” Or you can build a tool and influence your users and everything they make. Tools help us do our work better.”

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

The Product Coalition

FEBRUARY 12, 2019

Thus, you can leave aside endless guidelines and manuals and prioritize development and launch. In fact, customers can be your best asset. Customer collaboration over contract negotiation: this is what the signatories meant above. You have to include customers as a vital component in your value chain. This is vital.

Agile 61

Agile User Testing Development Analytic Tools 61