Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. The renewal process begins immediately after a user signs up for your product.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Roman Pichler

APRIL 5, 2022

Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. Discuss development progress and user feedback on the latest product increments.

Weak Development Team 267

Weak Development Team Product Management Product Manager User Testing 267

AB Tasty

MAY 3, 2024

They find answers to where companies should start, what to prioritize, which methodologies to use, and how to execute a compelling optimization roadmap. Secondly, dive into your customer data by looking at your conversion points. Draw a parallel to where your customers are dropping off and mix them with your qualitative insights.

User Testing 52

User Testing Product Research Testing Customer Feedback 52

The Product Coalition

AUGUST 15, 2022

that products always require roadmaps. Do you think every company and product needs a roadmap?” Then I thought further; maybe complete scenarios exist where roadmaps aren’t needed. Fast forward to the end, there are in fact scenarios where companies and products do not need roadmaps. Tell me your perspective.”,

Roadmap 102

Roadmap Customer Experience Weak Development Team User Testing 102

AB Tasty

APRIL 25, 2024

They find answers to where companies should start, what to prioritize, which methodologies to use, and how to execute a compelling optimization roadmap. Secondly, dive into your customer data by looking at your conversion points. Draw a parallel to where your customers are dropping off and mix them with your qualitative insights.

User Testing 52

User Testing Product Research Testing Customer Feedback 52

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article. End-user training is all about educating customers on what software offers and how they can maximize their usage.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

UX Planet

FEBRUARY 2, 2024

They help shape experiences, evoke emotions, and design straightforward, accessible user journeys. Both Content Design and UX Design fall under the broader umbrella of user-centred design, united by a shared vision: solving real user problems. This involves defining target audiences, content goals, and content roadmaps.

User Testing 91

User Testing Customer Experience Research Software Analytic Tools 91

Lenny Rachitsky

FEBRUARY 20, 2024

It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. He shared a few examples of how people at top-tier tech companies are using custom GPTs to help their non-eng teams be more productive, while also taking a load off their eng teams. But you’re wrong. What are GPTs?

Data Visualization 131

Data Visualization ChatGPT Reporting Tools User Testing 131

ProductPlan

JUNE 18, 2020

As a Customer Success Manager at ProductPlan for the past two years, I’ve worked with hundreds of our customers on establishing their roadmapping processes. Throughout my time with ProductPlan, one of the most common roadblocks I see inhibiting a successful roadmap process is a lack of accountability on roadmap editors.

Roadmap 61

Roadmap Customer Experience Feedback Software Software Review 61

Userpilot

DECEMBER 8, 2023

If product managers can consistently apply the scientific method, analyze the effect of multiple variables changing, and gather reliable data about the future direction of the product, they’re in a strong position to improve customer outcomes. you randomly assign users to group A or B ). Ready to learn more about experimentation?

Product Research 105

Product Research User Testing Data Visualization Onboarding KPIs 105

The Basics of Product Management

JUNE 21, 2020

These two questions form the basis of any good product roadmap. Learn how to create the best product roadmap. Learning how to build a product roadmap is a key requirement to break into product management. The ability to prepare a great roadmap is one of the must have skills for any Product Manager. Roadmap Guidelines.

Definition 59

Definition Roadmap Product Research User Testing 59

Userpilot

FEBRUARY 15, 2022

Userpilot helps product operations teams by automating feedback collection and facilitating product adoption experimentation while integrating with other data collection tools to optimize the data analysis processes. maintaining templates, guidelines, and resources up to date. What is product operations (ops)?

Data Visualization 98

Data Visualization Analytic Tools User Testing Feedback Software 98

The Product Coalition

SEPTEMBER 21, 2020

10 guidelines to design high impact experiments. Good product teams understand that their customers’ needs and behaviours are ever changing and the way to truly predict what impact any update will have is to try it on a small set of real customers. Here are 10 guidelines to design high impact experiments.

Customer Experience 155

Customer Experience Data Visualization User Testing Product Research 155

Userpilot

MAY 26, 2024

Our review presents a variety of analytics platforms, from privacy-focused to feature-rich, ensuring you’ll find the right tool that respects user data, integrates easily, and scales with your SaaS business. This includes identifying usage patterns and popular features across different user segments and time periods.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Mind the Product

MARCH 12, 2020

Product managers often use skills like strategic thinking, user research, product prioritization / backlog grooming, data analysis, and communication. Most importantly, effective product managers spend time doing product discovery , the process in which new ideas are iterated and validated with actual customers.

Product Research 191

Product Research User Testing Weak Development Team Customer Experience 191

ProductPlan

FEBRUARY 3, 2022

But there are only so many hours in a workday, which means that PMs don’t have much extra time to create and enforce best practices and processes with the cross-functional team, the product team, or customers. A product ops manager (or team) exists to support the product team by: Facilitating user interviews and other market research.

Product Research 95

Product Research User Testing Data Visualization Customer Experience 95

Gainsight

JULY 15, 2022

As the era of “cheap money” comes to a close, many SaaS leaders are acting swiftly and decisively as they plan for accompanying declines in new-customer sales. The new status quo: durable, efficient growth driven by metrics such as net retention rate (NRR), customer acquisition cost (CAC), and free cash flow (FCF) margins.

Customer Experience 59

Customer Experience Feedback Software User Testing Customer Feedback 59

Usersnap

FEBRUARY 6, 2021

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

The Product Coalition

JUNE 17, 2020

Informing the product roadmap What you learn about customer needs and what they care about helps to prioritize possible products, features, and segments based on what matters for them. For companies that pride themselves on putting the customer first, this should resonate clearly. sometimes those with the loudest opinions? —?so

Product Research 78

Product Research Framework User Testing Customer Feedback 78

Centercode

APRIL 30, 2019

While some companies only think of it as a last-ditch effort to tie up loose ends before launch, others are tapping user research to play a more fundamental role in the product development process. In February, you gave an inspiring presentation at our Centercode User Group about the journey of the beta team at Sonos.

User Testing 66

User Testing Product Research Customer Experience Customer Feedback 66

Userpilot

AUGUST 16, 2022

Userpilot allows you to segment customers and establish custom goals for each segment. You can also track what percentage of users have completed each goal. They develop a sense of purpose and can get some self-feedback from the results of their work. Let’s look at an OKR example for customer success.

Feedback Software 98

Feedback Software Research Software Framework User Testing 98

Johanna Rothman

JANUARY 16, 2019

Is it possible to balance the product innovation and feedback we need, with the commitment our management wants? When does it make sense to ask for more feedback instead? Let's start with the need for very fast product feedback. High Change: Do You Need Estimation or Feedback Now? The team still needs frequent feedback.

Product Research 58

Product Research Feedback Loop User Testing Customer Feedback 58

The Product Coalition

JUNE 17, 2020

So I’ve written a series of articles that I hope can provide you with a concrete and insightful guideline to take away and start implementing. Arguments about customer needs. Misalignment between the company strategy and product roadmap. Lack of confidence about the impact of an upcoming feature. Sound familiar?

Product Research 78

Product Research Framework Customer Feedback Customer Experience 78

Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. What new data points and metrics do we introduce with these portfolios, and to the industry, that is useful, interesting, and easy to understand for customers?

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

ProductPlan

JANUARY 4, 2023

After selecting a prioritization framework , its case must be made with those users. With some experience, participants are more likely to bring their varied perspectives and insights to the conversation. However, one of them dictates how many winners to place on the product roadmap. Seek team-wide buy-in.

Framework 52

Framework Onboarding KPIs Customer Experience Customer Feedback 52

Intercom, Inc.

OCTOBER 9, 2019

However, the book that has given me the most insight into the nature of my work is somewhat unlikely – psychologist Daniel Kahneman ’s non-fiction bestseller Thinking, Fast and Slow. Here are two guidelines to get there. Thinking, fast and slow, in product management. Rule 1: Know when to lean on your fast System 1 reactions.

Reporting Tools 201

Reporting Tools Product Management Product Manager Research Software 201

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Folding Burritos

FEBRUARY 13, 2018

This post is about making these ideas concrete through a set of guidelines, templates, and JIRA+Excel tips so you can create effective status and progress reports quickly, have less meetings , and get out of the building , which is where you need to be. Progress / Status.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Userpilot

SEPTEMBER 5, 2023

With all the best practices out there, improving CX without a customer experience roadmap can get overwhelming. Building a roadmap can help you understand your customer’s point of view, determine the CX tactics you should apply, and prioritize the tasks with greater returns. Design the customer journey map.

Customer Experience 105

Customer Experience User Testing Data Visualization Customer Feedback 105

ProductPlan

FEBRUARY 15, 2022

A strong product operations worker must know the product well, which demands deep curiosity and insight. Product managers face a firehose of customer data. And there are increasing calls for customer obsession and direct contact with customers. Good perspective-taking skills are also necessary.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

UX Studio: Product Management

JULY 12, 2021

An award-winning global agency with broad expertise, including user-centric eCommerce web design. One of our most treasured collaborations in the past was designing a custom eCommerce website for a high-end fashion store. Strategic brand communication with custom web design delivered by eCommerce web designers and developers.

Research Software 92

Research Software Data Visualization Feedback Software Analytic Tools 92

Melissa Perri

JANUARY 21, 2015

I welcome your feedback and contributions. We are uncovering better ways of creating valuable products for customers by doing it and helping others do it. Customer problems and needs over internal requirements. We believe that the best products are ones that solve customer problems.

Product Management 133

Product Management Product Manager Customer Experience User Testing 133

Userpilot

DECEMBER 15, 2021

As end-users, we’ve all experienced those moments where we wished our apps were perfectly integrated with each other. In this article, we’re going to cover the 3 key growth benefits that you can leverage by expanding and scaling your product integration roadmap. Resource constraints when it comes to adding integrations to your product.

Customer Experience 98

Customer Experience Data Visualization Customer Feedback Webinar 98

Good Product Manager

JANUARY 28, 2018

Sales Is Trying to Change My Product Roadmap! Another topic that we’re hearing about regularly in our work with b-to-b product teams is the challenges of making progress on a strategic roadmap when salespeople are always “requesting” features or capabilities that threaten to derail your roadmap.

Agile 60

Agile Events Roadmap User Testing 60

Good Product Manager

JANUARY 28, 2018

Sales Is Trying to Change My Product Roadmap! Another topic that we’re hearing about regularly in our work with b-to-b product teams is the challenges of making progress on a strategic roadmap when salespeople are always “requesting” features or capabilities that threaten to derail your roadmap.

Agile 60

Agile Events Roadmap User Testing 60

The Product Coalition

OCTOBER 28, 2019

We didn’t have any documentation, processes, or guidelines to refer to. And we were hardly able to stay on top of the growing customer demands. And talk to customers to become the go-to person for customer insights and product directions. Focus on people who can give you key insights or act as your sounding board.

Startups 74

Startups User Testing Product Management Product Manager 74