BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization

Usersnap

MAY 14, 2025

“If you have 10 teams decorating the hood of a car with rhinestones, the hood gets so heavy you can’t lift it to fix the engine anymore. Thats what product development feels like in most organizations.” This ensures that the product not only addresses real user problems but also aligns with business goals.

Product Research

Lenny Rachitsky

MAY 15, 2025

Dmitry Zlokazov is the head of product at Revolut, the $45 billion fintech giant operating in over 50 countries, serving more than 50 million customers, and producing some of the world’s top product leaders. Never compromise on polish: While MVPs can have limited functionality, Revolut never compromises on quality and UX.

Weak Development Team

BrainMates

JUNE 17, 2025

How Great Product Teams Deliver Strategic Impact By Kathryn Shepherd-King At a Glance Great Product Teams Don’t Just Ship Fast. But great product teams play a bigger game. They drive alignment, translate strategy into action, and make bold decisions that balance customer value with commercial outcomes.

Weak Development Team

Userpilot

MAY 30, 2025

You aim to extract meaningful insights to improve app performance and user engagement. Ive also included the key metrics I track and recommend for every product team. Crash rate in the first session: Keep crashes under 1% of sessions to reduce uninstalls and bad reviews. Will this metric help me identify a problem?

Onboarding KPIs

People-First Product Leadership

NOVEMBER 5, 2024

It’s like developing a sixth sense for product success. How can we assess the level of product sense in PMs, designers, and developers? Let’s revisit the framework. This guide breaks down the essentials: Customer Insight, Market Analysis, Organizational Impact, and Technical Mastery. The secret?

Product Research

Messages that Matter

AUGUST 26, 2024

Start the message creation process by selecting two or three of your most engaged channel partners to a team to do the work plus your best partner manager. Make sure channel partners on the team will be able to gather information from at least one customer and ideally two or three. What are our product’s strengths and weakness?

Messaging

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment.

Analytic Tools

Userpilot

MAY 17, 2025

In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Collect more accurate feedback in the users native language: Users are far more expressive in their native language.

Analytic Tools

People-First Product Leadership

APRIL 30, 2025

Here's a framework I use with my coaching clients: Tactical thinking : How do we solve this problem? Consider drafting a strategy yourself, using frameworks like the Strategy Stack. This proactive approach can spark valuable conversations and align your team's efforts. It's not just about getting things done.

User Testing

Modus Create

JANUARY 15, 2025

Intelligent applications harness AI to deliver personalized, adaptive, and data-driven user experiences that surpass traditional functionalities. Gartner estimates that through 2025, at least 30% of generative AI projects will fail after PoC due to poor data quality, inadequate risk controls, escalating costs, or unclear business value.

Analytic Tools

Reveal

FEBRUARY 20, 2025

However, running business operations or targeted campaigns without insights into their effectiveness is not an option. They track everything from user behavior to system performance. In fact, Angular dashboards can provide key insights that will eventually allow data-driven decision-making at your company.

Embedded Analytics

Modus Create

FEBRUARY 12, 2025

8 AI trends that will define product development By Greg Sterndale Posted in Digital Transformation , Product Published on: February 12, 2025 Last update: February 10, 2025 From modular architecture to agentic AI How product development will evolve in 2025 & beyond In product development, change is the only constant.

Analytic Tools

AB Tasty

JULY 3, 2025

From CEOs and Founders to CRO Managers and more, these experts share the lessons they’ve learned throughout their careers in experimentation at top tech companies and insights on where the optimization industry is heading. This slow ramp-up helps teams catch critical issues early and protect user experience.

User Testing

Userpilot

MARCH 5, 2025

Customers who actively connect with your brand are more likely to stay loyal, spend more, and become advocates. That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships.

Analytic Tools

Modus Create

NOVEMBER 15, 2024

With the average cost of developing a new drug at approximately $2.3 billion , streamlining and automating clinical development processes are perfect use cases for AI. McKinsey has estimated that AI technology could generate $60 billion to $110 billion per year in economic value for the pharma and medical-product subsectors alone.

Research Software

Sequent Learning

JUNE 16, 2025

We need to talk about the biggest lie in software development. For decades, we’ve been sold a story: “Waterfall bad, Agile good.” The Strawman We Love to Hate Most developers who trash “Waterfall” are attacking a caricature that never existed. Customer collaboration over contract negotiation.

User Testing

People-First Product Leadership

MAY 14, 2025

As I waited to speak with the exec team, my mind buzzed with voices: You got this. In product, we constantly navigate user needs, tech constraints, and business goals. Key insight: You're not just one unified 'self.' You're an internal team, each part with its own perspective and purpose. The data is strong.

Development Team Review

Product Innovation Educators

DECEMBER 30, 2024

Start 2025 with the essential knowledge areas that give product managers more influence and success In 2024 I co-authored the 3rd edition of the Product Development and Management Body of Knowledge: A Guidebook for Product Innovation Training and Certification.

User Testing

Product Innovation Educators

FEBRUARY 3, 2025

How product managers use Jobs-To-Be-Done to create products customers love Watch on YouTube TLDR In this episode, I explain the Jobs-To-Be-Done (JTBD) framework, a powerful approach to understanding customer needs and developing successful products.

User Testing

Userpilot

FEBRUARY 12, 2025

This guide breaks down a simple, step-by-step RCA process designed for SaaS teams. If youre ready to move beyond quick fixes and build a sustainable product management framework, this is exactly what well show you from our first-hand experience! Reviewing customer support activity. Path analysis. Funnel analysis.

Feedback Software

Userpilot

MARCH 11, 2025

To do that, I need to understand why users do what they do within our product, and this is where session replay comes in. session replay has become one of my go-to tools for user research. session replay has become one of my go-to tools for user research. With session replays, I can observe real user behavior.

Data Visualization

Amplitude

NOVEMBER 9, 2017

At its core, a mental model is nothing more than a concept or framework that can be used to explain events and phenomena and make decisions. It could also be bad. This is no longer a situation where you can say, “Hmm, could be good—could be bad.”. What is a Mental Model. All cognition is based on primitive mental models.

Customer Feedback

Product Talk

MARCH 8, 2017

One of the best signs of an effective product team is a regular cadence of customer interviews and product experiments. I’ve developed a simple framework to help teams evaluate the effectiveness of their methods. It also helps us get more value out of our customer interviews and our product experiments.

Customer Experience

UX Planet

JULY 29, 2025

Design heuristics are rule-of-thumb best practice guidelines that typically improve user experience (UX). The most well-known heuristics in UX are undoubtedly Jacob Nielsen ’s 10 usability heuristics for user interface (UI) design. Discoverable : Users should be able to find and use your content no matter how they choose to access it.

Weak Development Team

Userpilot

JUNE 12, 2025

In this article, we’ll explore how Userpilot supports healthcare companies in solving these challenges, drawing directly from real-world user evidence and success stories. Userpilot solves this problem by making it easier for product teams to create in-app guidance themselves, without any coding.

Data Visualization

Arkenea

JUNE 10, 2025

Additionally, dynamic advantages of the EHR system such as better care coordination, secured data transfer and storage fueled the adoption and development of EHR solutions across care facilities. Healthcare facilities are opting for customized EHR software development to meet their unique in-house needs.

Feedback Software

The Product Guy

JUNE 18, 2020

Ruthless prioritization translates to product teams spending time building the right thing at the right time. This discipline is the bread & butter for a winning product team, but building an effective product process takes a lot of trial and error. Each feedback loop has a minimum of four stages. Get Insights.

Product Research

The Product Guy

APRIL 9, 2020

Have you ever had to talk a difficult customer down from the ledge? What about stepping up to lead a team while a coworker is out on leave or joining a new team and having to earn their trust in less than a month? . Using existing behavioral and habit formation research, I developed and employed a simple and effective framework.

Framework

Userpilot

APRIL 2, 2025

Let’s face it: understanding what your users are actually doing in your mobile app can be a real headache. It’s built for product people who need clear insights without drowning in data. The platform delivers actionable insights that drive product decisions without requiring technical expertise.

Data Visualization

The Product Guy

OCTOBER 9, 2018

First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). This framework covers five major questions: What do we aspire to be?

Weak Development Team

Melissa Perri

JULY 23, 2024

I wanted to share with you the framework I use when doing this. I then do various interviews with executives all the way to Product Management team members and surrounding functions. Below is a brief overview of the framework that I use and a few signs of where you should start if you want to run this exercise yourself.

Weak Development Team

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context.

User Testing

Mind the Product

APRIL 4, 2017

Dual-Track Agile is an IT development methodology where figuring out what to build is as important as the building process. So how do you know if your product team has a good idea? While Dual-Track Agile is my recommended way to develop products, it’s not very clean. Can users use it? Now Things get Messy. Usability).

Agile

Arkenea

JUNE 23, 2025

After 14 years of developing healthcare software solutions , we’ve seen firsthand how the right AI implementation can dramatically improve patient outcomes while reducing operational costs. Data Silos : Different departments often use separate AI tools that can’t communicate or share insights across the organization.

Healthcare

Roman Pichler

JUNE 6, 2023

Here are four examples: Joe, the sales rep, has promised a feature to an important customer without first talking to you—the person in charge of the product. Sue, the Scrum Master , wanted to help the development team get better at sprint planning. But the team still over-commits and under-delivers. How are you doing?

Construction

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” If you missed the first one on product success and team satisfaction , be sure to start there.

Product Research