Product Innovation Educators

DECEMBER 23, 2024

How product managers are transforming innovation with AI tools Watch on YouTube TLDR In this deep dive into AI’s impact on product innovation and management, former PayPal Senior Director of Innovation Mike Todasco shares insights on how AI tools are revolutionizing product development.

Artificial Inteligence 241

Artificial Inteligence Research Software Feedback Software User Testing 241

Alchemer Mobile

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

The Product Guy

FEBRUARY 20, 2025

Below is a preview of key insights. Customer feedback is overwhelming , making it hard to separate signal from noise. Communicate trade-offs clearly by tying product decisions to business objectives and user outcomes. Lack of habit formation Users dont build a routine around the product.

Vision 195

Vision Onboarding KPIs Data Visualization Marketing 195

Product Innovation Educators

JANUARY 6, 2025

The company operated a software platform for their call center, managing customer communications while ensuring compliance with state regulations. As VP of Operations, Kim worked with third-party engineering consultants to improve the platform’s ROI and customer outcomes.

Reporting Tools 266

Reporting Tools Customer Communications Analytic Tools Leadership 266

Userpilot

MAY 27, 2025

I mean what happens after the download: how users navigate, what features they engage with, and where they drop off. Mobile app tracking captures data on how users interact with your app, including actions such as screen views, button taps, session length, and feature usage. Why track in-app user behavior?

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96

Userpilot

OCTOBER 20, 2024

This is every product manager’s nightmare – an onboarding failure that cripples customer retention. What is customer onboarding? Customer onboarding is the process of welcoming new customers to your product or service and helping them utilize the product and maximize the value of their purchase.

Onboarding KPIs 105

Onboarding KPIs User Testing Feedback Software Customer Experience 105

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). Userpilot is a product growth platform that can collect customer feedback directly within your product.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

Userpilot

OCTOBER 20, 2024

When the process feels complicated, it becomes easy for a new user to lose interest before they experience the true value of your product. Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. The user engagement rate is low. The user engagement rate is low.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. The choice is tough because there’s no single tool that covers all use cases. Free trial?

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. Now, more than ever, your customers want to be heard.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Guy

NOVEMBER 14, 2024

With actionable insights from our expert panel and thought-provoking audience questions, this session was packed with takeaways for product professionals at every level. Insight from Tom O’Rourke : Balancing leadership and execution is essential. This month’s TPG Live session tackled these pivotal challenges head-on.

Customer Experience 195

Customer Experience Leadership Customer Feedback Customer Satisfaction 195

Product Innovation Educators

FEBRUARY 8, 2021

Secrets for working with customers to create products they will love. You are in store for an enriching discussion with someone who has more experience delighting customers than most of us will ever see. You’ll learn a few important tools along with deepening your understanding of what it means to create products customers love.

Customer Feedback 346

Customer Feedback Customer Experience Product Management Product Manager 346

AB Tasty

MAY 20, 2025

Every insight starts with a story, and every story deserves to be heard. But when your NPS or CSAT campaigns generate thousands of responses, how do you turn all that feedback into real action, fast? The problem collecting feedback: Too many voices, not enough time Lets face it: analyzing feedback is a nightmare.

User Testing 52

User Testing Customer Feedback Feedback Software User Friction 52

The Product Guy

FEBRUARY 13, 2020

Firstly, Jeff as a new umbrella brand for all the new services will be providing to our customers; Secondly, a new business line called Beauty Jeff was opening the very first venue in Argentina. For product leaders, that means taking a step back to build a team that can be customer-centric and deliver ongoing innovation to the market.

Product Research 471

Product Research Onboarding KPIs Reporting Tools Feedback Software 471

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

UX Planet

JANUARY 22, 2025

Customer Retention Rate (CRR) is a key business performance metric that measures the percentage of customers a company retains over a givenperiod. CRR formula, reference values andexample Customer Retention Rateformula Number of customers at the end of the period : Total number of customers at the end of the measuredperiod.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Customer Feedback 105

Alchemer Mobile

FEBRUARY 24, 2022

Delivering customer love starts with listening to your customers. To get a sense of how customers feel about your brand, you must start by tracking customer sentiment. This post covers five ways to track and evaluate customer sentiment. What is customer sentiment and why does it matter? No, not NPS.

User Testing 246

User Testing Customer Feedback Feedback Software Customer Experience 246

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

NOVEMBER 27, 2024

Wouldn’t it be great to see all user interactions with your product as they happen? Think about all the insights you could gather to improve the user experience. Session recordings are digital recordings of user interactions with a website or app. However, session replay analytics tools don’t record users’ screens.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Product Talk

JANUARY 24, 2024

The foundation of continuous discovery is weekly touchpoints with customers. It sounds simple, but what happens if your product is so new that you don’t have any customers yet? What do you do about discovery if your product is so new that you don’t have any customers yet?

Research Software 298

Research Software Feedback Software User Testing Customer Experience 298

Product Innovation Educators

AUGUST 19, 2024

We’ll provide insights and practical tips for product managers and leaders who want to improve their launch strategies. The LAUNCH framework, developed by James Whitman, helps organizations bring new products to market more effectively. In this article, we’ll explore the LAUNCH framework in detail.

Feedback Software 319

Feedback Software B2B Onboarding KPIs Customer Feedback 319

Product Talk

OCTOBER 2, 2024

It sounds simple, but that doesn’t mean it’s easy. – Tweet This While many product teams want to talk to customers every week, they struggle to make this a reality. You’ll hear how Orbital addresses many of their needs and helps the HiveMQ team generate a steady stream of customers to speak with every week.

Feedback Software 275

Feedback Software Customer Experience Data Visualization User Testing 275

Product Innovation Educators

NOVEMBER 6, 2023

How product managers can use AI to get more actionable insights from qualitative data Today we are talking about using qualitative data to drive our work in product and consequently improve sales. It starts with someone on the product team who says, “We need to know more about what our customers need from us.”

Data Visualization 314

Data Visualization Reporting Tools Analytic Tools Feedback Software 314

Product Management University

JUNE 12, 2024

Customer Advisory Boards (CABs) are still the best bang for the buck when it comes to “customer discovery,” not to be confused with user or product discovery! Over the years, I’ve had the privilege of facilitating numerous customer advisory boards for my clients. More on that later.

Product Research 259

Product Research Customer Experience User Testing Customer Feedback 259

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. Why should I track customer experience metrics?

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” It keeps us focused and ensures that we create value for the business while meeting customer needs.

Product Research 278

Product Research Data Visualization Customer Feedback Weak Development Team 278

Userpilot

FEBRUARY 25, 2025

A high bounce rate might seem like lost interest, but what if users left because they couldnt find what they needed? Thats why you need user session analysis. Beyond the numbers: Understand why context matters Raw user behavioral data can be misleading without context. On the surface, it looks like a win.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Product Innovation Educators

AUGUST 2, 2021

The company now has more than 9 million users on its platform, providing the best of tabletop gaming in an online environment. The business had already grown significantly, and we had just announced our 3 millionth user. As we grew, we had to start soliciting additional feedback and listening to it in a different way.

Research Software 295

Research Software Feedback Software Product Management Product Manager 295

Userpilot

DECEMBER 29, 2024

And now, a group of people see it as a vanity metric rather than a valuable indicator of customer sentiment. Net Promoter Score ( NPS ) is a metric that aims to quantify customer sentiment based on this survey question: How likely are you to recommend (our product) to a friend or colleague? The sad truth is: its not.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Product Talk

SEPTEMBER 15, 2021

As a fellow Product Talk coach, Hope Gurion uses opportunity solution trees with customers on a regular basis. How do you represent different customer segments on an opportunity solution tree? It’s easy to get overwhelmed when interviewing customer after customer. They have different types of customers. Tweet This.

Customer Experience 282

Customer Experience User Testing Product Research Customer Feedback 282

Userpilot

DECEMBER 31, 2024

You get something that truly works for you, and we get to connect with people who value what we offer and have the potential to become power users (and sources of sustainable revenue!). Trying to bring in as many users as possible, only to see most of them lose interest before their free trial is even over. The alternative?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

APRIL 14, 2022

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. Expressed customer emotion. However, while mobile teams surveyed 37% of their consumers for feedback, only 8% responded (13% overall)—an area for improvement in 2022. Data included: Ratings and reviews. Popular phrases.

Feedback Software 278

Feedback Software User Testing Technical Review Customer Feedback 278

Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] Otherwise, you might ask the wrong people for feedback on the increments and hence draw the wrong conclusions. But don’t stop there.

Product Research 382

Product Research Feedback Software Research Software User Testing 382

UX Planet

OCTOBER 28, 2024

This stage involves gathering qualitative and quantitative data to understand the target users, their needs, behaviors, and pain points. For instance, “ What are the major pain points for our users when using similar products ?” For instance, “ What are the major pain points for our users when using similar products ?”

User Testing 105

User Testing Product Research Data Visualization Research Software 105

Usersnap

MARCH 24, 2025

The team spent months building it, yet users dont see its value. It helps teams uncover real user needs, validate assumptions, and reduce development risks before committing time and resources. If youre a product manager looking to reduce uncertainty, validate ideas, and build user-centric solutions , this guide is for you.

Product Research 52

Product Research Data Visualization Customer Feedback User Testing 52

The Product Guy

MAY 30, 2019

Which change in users’ behaviour do we want to drive? Hypotheses are only useful if we test them (with customers), to validate or discard them. As an example, our problem statement could be: Customers encounter a series of friction points when embarking on a shopping journey in a large supermarket. But where do we start?

User Testing 384

User Testing Product Research Customer Experience Data Visualization 384

Userpilot

NOVEMBER 7, 2024

An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. Well implemented, product demos help to: Improve user engagement : Today’s B2B buyers are independent—they want to research and evaluate solutions on their own terms.

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