Mind the Product

SEPTEMBER 19, 2019

I often use them to keep on top of the latest trends, ask questions, and to give and receive feedback. I also always recommend reading Marty Cagan’s Inspired: How to Create Tech Products Customers Love to see how top product companies work. How can I Meet Product People and Learn From Them? Marty’s blog is pretty good too.

Feedback Software 107

Feedback Software Product Management Product Manager User Testing 107

Innovatemap

DECEMBER 19, 2022

Chapman’s concepts inspire Christina Ip to design products that resonate with users and create long-term, emotional connections.By tapping into user behaviors, Christina and the product design team understand why and how people create relationships with products or services. Meaningful Stuff: Design that Lasts. Jonathan Chapman .

Books 52

Books Advertising Branding Customer Experience 52

Mind the Product

SEPTEMBER 19, 2019

I often use them to keep on top of the latest trends, ask questions, and to give and receive feedback. I also always recommend reading Marty Cagan’s Inspired: How to Create Tech Products Customers Love to see how top product companies work. How can I Meet Product People and Learn From Them? Marty’s blog is pretty good too.

Feedback Software 82

Feedback Software Product Management Product Manager User Testing 82

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. However, startups are very different from large companies.

User Testing 49

User Testing Technical Review Data Visualization Customer Feedback 49

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. However, startups are very different from large companies.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. However, startups are very different from large companies.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

Product Bookshelf

AUGUST 22, 2016

Customer analytics. User and customer empathy. IDEA : How do you create a product that constantly engages the customer? The solution is to develop an emotional ‘hook’ that fundamentally changes user behavior. By doing so, your product becomes part of your customers’ habits and daily routine. by Nir Eyal.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

The Product Coalition

OCTOBER 19, 2017

I ( LinkedIn profile ) was in a very similar situation a few years ago, when I co-founded a Tech Startup and was managing the product. To start with, I wrote this handbook “ Product Management 101 ”. If any of the above questions is something that’s on top of your mind, then worry not!

User Testing 60

User Testing Product Management Product Manager Product Research 60

Sequent Learning

APRIL 22, 2019

It’s easily accessible content provides the knowledge, tools, and insight you need to establish yourself as a cutting-edge product manager who contributes measurably to your company’s success. The Startup Playbook: Founder-to-Founder Advice From Two Startup Veterans by Rajat Bhargava (Author), Will Herman.

Books 40

Books Product Management Product Manager Data Visualization 40

The Product Coalition

AUGUST 14, 2018

In a product manager meeting at our organization recently, we were all handed the book Insipired: How To Create Tech Products Customers Love. Inspired: How to Create Tech Products Customers Love by Marty Cagan This is basically the best handbook on product management that I’ve ever read. Which surprised me a bit. ?

Product Management 60

Product Management Product Manager User Testing Product Research 60

Userpilot

JULY 13, 2021

Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Let’s get into it. That’s a product tour , and you should avoid those.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

The Product Coalition

AUGUST 26, 2019

There were many product lines and different versions of the same products made to meet different customer needs. Modularization can manage the complexity and customization in product development. For service products : people expertise, customer experience, and process. cutting it by 70%. Examples of modules: ??

Feedback Software 60

Feedback Software Customer Experience User Testing Data Visualization 60

Intercom, Inc.

OCTOBER 29, 2019

At some inflection point of growth, it becomes impossible to intuitively know your customers, let alone decide which ones to focus on. We could no longer assume all our customers had uniform needs and could be reached the same way. Download The Growth Handbook. What is customer segmentation?

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

The Product Cafe

DECEMBER 12, 2023

💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. Have you ever wondered why, despite listening intently to your customers and diligently building the features they ask for, your product still struggles to gain traction?

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Sachin Rekhi

MARCH 1, 2020

I have the most perspectives and insights to share in these domains because I live and struggle with them each and every workday. I'm often given the feedback that many of my essays apply equally well in roles outside of product management and I certainly think that's true. The Hierarchy of User Friction. Fundamentals.

Data Visualization 192

Data Visualization User Testing Customer Feedback Software Review 192

Intercom, Inc.

SEPTEMBER 19, 2019

It’s a timely conversation for us, coming hot on the heels of the release of our book Intercom on Sales last month and Steli’s own book The 2020 Startup Sales Playbook this week. When not writing his sales handbook, he’s been overseeing the change from Close.io We’re not really a startup anymore. to Close.com.

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

Intercom, Inc.

MAY 2, 2019

And before Instacart, Bangaly was at another “Insta” (Instagram), where he helped double the photo sharing platform’s monthly users to more than 1 billion. This is episode eight of Scale , a brand new podcast series on moving from startup to scale up. Building for the marginal user vs. the power user.

User Testing 184

User Testing Customer Experience B2C Customer Feedback 184

Iteratively Blog

MAY 31, 2020

Time and again, folks have used product analytics tools to better understand their customers. Businesses use analytics to determine product health, improve the customer experience, test product-market fit, and ensure that they are making the right investments with limited time and resources. Where are users getting stuck in onboarding?

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

Intercom, Inc.

JULY 25, 2018

And we get the feedback quickly and it feels like job done. Well conveniently it turns out they just build the exact thing customers need, exactly as we wanted it created. Fun fact: do you know what one of the majors causes of startup failure is? Rare is the startup advice that survives first contact with reality.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

BrainMates

APRIL 2, 2019

This means being able to quantify the value we bring to both customers and our organisation. Some examples of leading indicators: Number of customer inquiries. Trial users. Some examples of lagging indicators: Active users. Hate counting? The core of our Product Manager roles is how value is exchanged. Email open rate.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Hutwork

MARCH 19, 2018

The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback. The Lean Product Playbook is billed as “the missing manual on how to apply Lean Startup to build products that customers love.” If you’re adopting lean thinking, this is the handbook for you.

Books 67

Books Research Software Feedback Software Weak Development Team 67

Alchemer Mobile

OCTOBER 22, 2020

Solving problems quickly, efficiently, and with customer needs as the north star separated the great brands from the good ones in a year that has completely changed the way we digitally engage with brands we love. How to Create Products and Services Customers Want. creating compelling products and services customers want to buy.

Books 236

Books Research Software Feedback Software Product Management 236

Intercom, Inc.

OCTOBER 24, 2019

As one of the first 10 employees at Instagram, Bailey was wowed by the generosity and kindness that led early users to from Instameets around shared interests and hobbies. To form a successful community, a company must be willing to collaborate, trust and empower its users and customers. Get to know your biggest fans.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. To mark the release of the book, this week’s podcast is a special compilation of some of our favorite insights from those growth-focused conversations.

User Testing 160

User Testing Research Software Onboarding KPIs Customer Experience 160

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. To mark the release of the book, this week’s podcast is a special compilation of some of our favorite insights from those growth-focused conversations.

User Testing 126

User Testing Research Software Onboarding KPIs Customer Experience 126

Split

AUGUST 16, 2018

Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. This co-author of the Jolt award-winning Continuous Delivery also made hefty contributions to both Lean Enterprise and The DevOps Handbook. That’s really miserable.

Analytic Tools 58

Analytic Tools Feedback Software Research Software Engineering 58