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521: Leadership Crossroads–What Every Product Manager Must Know Before Their Next Move – with Kimberly Bloomston, CPO

Product Innovation Educators

The product manager’s journey from Individual Contributor to Chief Product Officer Watch on YouTube TLDR Kimberly Bloomston’s journey from individual contributor to Chief Product Officer at LiveRamp demonstrates the key transitions and skills needed at each level of product management leadership.

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What is Customer Satisfaction: Importance for Business Success + How to Improve

Userpilot

According to the American Customer Satisfaction Index , with an ACSI score of 78.0, overall customer satisfaction in America was the highest it has ever been in Q1 2024. However, while some companies have managed to improve their customer satisfaction levels and benefit from it, many have not.

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The Rise of AI-Driven UX: Balancing Automation and Human-Centered Design in 2025

UX Planet

Through dynamic content delivery , AI can tailor what each user sees based on their past behavior, preferences, and real-time interactions. This makes the experience feel more relevant and engaging, increasing the likelihood of user satisfaction. Data privacy and user consent are top priorities.

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From Metrics to Culture: 5 Ways to Sharpen Your Product Sense

People-First Product Leadership

Now, let’s dive in and level up your product management skills! Existing users: Retention, New account growth (free to paid), Increased adoption + engagement of revenue-generating features, Improved customer satisfaction via net promoter score, Activation of newly launched “a-ha” capabilities.

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How to Create a Successful Customer Expansion Strategy? (+Best Practices)

Userpilot

Feature adoption (users who use more advanced features). Customer satisfaction score and customer loyalty (NPS). With Userpilot, you can segment users based on multiple criteria, including: Demographics, like age, language, or location. Teach them to use data to identify customers who are ready for expansion.

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Top Retention and Churn Product Manager Roles (+ Candidate Spotlight)

Userpilot

Want to advance your career in product management or find top talent for your team? This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Recommended product manager job openings in data-driven companies 1. Who would be the best fit for this job?

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Unlocking Expansion: Are You Spotting the Signals That Customers Are Ready to Grow?

Gainsight

For Customer Success leaders, the pressure to drive not just retention but also revenue growth is intensifying. Customer Success teams are no longer simply the keepers of customer satisfaction; they are rapidly evolving into critical drivers of expansion and revenue outcomes.