Userpilot

MAY 29, 2024

technology, Nir Eyal is a leading expert who educates companies and individuals on the intersection of psychology, technology, and business. If you’re interested in delving deeper into Nir Eyal’s work and how it can benefit your career as a product professional , keep on reading. How did Nir Eyal begin his career?

Books 96

Books Research Software User Testing Customer Experience 96

Usersnap

APRIL 29, 2023

Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. How can ChatGPT be useful for product management? Let’s get started!

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Userpilot

APRIL 3, 2024

Companies like Userpilot, Slack, Figma, Miro, and Calendly showcase successful PLG strategies by focusing on in-app engagement, seamless design, collaboration, and user-friendly solutions, driving growth and customer satisfaction. Book a demo now to see how Userpilot can help with product-led growth. User persona example.

Analytic Tools 82

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 82

Gainsight

DECEMBER 7, 2020

What are all the steps you need to take to ensure a delightful customer experience? While most Product Managers focus on what to launch and when , Project Managers are brought in to work side by side with Product Managers to help them determine how they will bring products and features to life.

Research Software 59

Research Software Data Visualization Customer Satisfaction Customer Experience 59

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Then you are in the right place!

Product Research 74

Product Research Onboarding KPIs Customer Experience Data Visualization 74

Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. We cover: Types of product features. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. Specify the metrics to track.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Weak Development Team 84

The Product HQ

FEBRUARY 1, 2023

Curious to know how to advance your career as a long-term product manager as either s group product manager or principal product manager? Product managers are responsible for establishing a product’s vision and long-term business strategy while ensuring that all stakeholders are aware of said strategy.

Product Management 52

Product Management Product Manager Certifications User Testing 52

Ronke PM

MAY 26, 2023

QBR get-togethers are frequently led by Sales, Relationship Managers, or Customer Success Managers. They are invaluable and instrumental in these teams' selling, cross-selling, customer satisfaction, and retention responsibilities. This is why product leaders and their leaders must participate in these sessions.

Customer Feedback 52

Customer Feedback User Friction Product Management Product Manager 52

Gainsight

AUGUST 27, 2021

If you’re a product manager, you’re constantly being slammed by figures and opinions. Your company leaders have ideas, fellow employees have opinions, and customer data is flooding every screen you have. Why do product managers need to track performance KPIs? What are the best product management KPIs for growth?

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Product Management 52

Userpilot

MAY 27, 2024

Now let’s go over how you can improve and create positive customer perception: Personalize customer experience : Segment user base and design relevant product experiences for each. Deliver ongoing training : Engage users with educational content like webinars and tutorials.

Feedback Software 91

Feedback Software Analytic Tools User Testing Customer Feedback 91

ProductPlan

OCTOBER 16, 2020

If there’s one degree that is most beneficial to product management types, it’s likely a Masters in Business Administration. An MBA program, much like a product management job description, covers a broad swath of topics. The product management role entails such a wide range of skills and expertise.

User Testing 75

User Testing Product Management Product Manager Technical Cofounder 75

Alchemer Mobile

JULY 13, 2021

A good product experience is the primary driver behind product differentiation and ultimately, lasting customer satisfaction (measured through CSAT and NPS ) and loyalty. While it can be easy to assume customer feedback is owned solely by product managers, in reality, it impacts your entire organization.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

ProductPlan

MARCH 19, 2020

AI Product Management: Why Software Product Managers Need to Understand AI and Machine Learning. Whether companies dip a toe in AI waters or take a full-on plunge, AI initiatives are taking root everywhere–from automotive and retail to education and healthcare. What is AI Product Management?

Artificial Inteligence 75

Artificial Inteligence Reporting Tools Software Review Data Visualization 75

Userpilot

DECEMBER 22, 2022

There’s a saying that in the modern world, ‘data is the new oil’ For any savvy product manager, onboarding metrics are some of the most valuable data you can get your hands on. Finally, retention rates tell you how many customers you’re keeping hold of. User sentiment metrics. Monthly active users.

Onboarding KPIs 90

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 90

The Product Coalition

JUNE 11, 2023

A Guide for Product Managers Photo by Duncan Meyer on Unsplash When it comes to digital healthcare apps, creating an effective onboarding flow is crucial. It can determine whether a user feels comfortable navigating the app, understands its purpose, and ultimately continues using it.

Healthcare 97

Healthcare Onboarding KPIs Feedback Software Data Visualization 97

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software 95

Feedback Software Research Software Analytic Tools Data Visualization 95

UX Planet

JANUARY 18, 2024

The importance of UX research for enterprise customers and B2B companies cannot be overstated, particularly for mature SaaS providers and startups. Informed Decision-Making: UX research provides actionable insights, enabling product managers and designers to make informed decisions based on user feedback and behavior patterns.

Data Visualization 85

Data Visualization User Testing Research Software Product Research 85

Userpilot

SEPTEMBER 14, 2023

What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? Such insights allow product managers to prioritize features that help users complete their JTBDs. Let’s get right to it!

Product Research 78

Product Research Customer Feedback Data Visualization User Testing 78

Surya Suravarapu

MARCH 12, 2020

Business value is related to many factors, such as customer satisfaction, retention, and new acquisition. You may have heard the often quoted: "Customers don't want a quarter-inch drill-bit but a quarter-inch hole." "Why do they need that quarter-inch hole(s) in that wall?" Zoom-in on ‘Why’.

Analytic Tools 52

Analytic Tools Feedback Software Product Management Product Manager 52

Usersnap

MARCH 22, 2023

With the constant influx of data, manually analyzing and categorizing user feedback can be time-consuming and labor-intensive. Artificial Intelligence (AI) has emerged as a powerful tool to streamline many steps in this process, offering several benefits to product managers, customer success teams, engineers and marketing teams, and users.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Artificial Inteligence 52

The Product Guy

APRIL 21, 2019

A customer-centric approach focuses on providing a positive customer experience to drive profit and gain competitive advantage. There is one key tool used by successful customer-centric businesses that most product managers disregard. Customer-centric companies make decisions that drive customer satisfaction.

Data Visualization 151

Data Visualization User Testing Customer Experience Product Research 151

Userpilot

MAY 18, 2023

Goals: The goal of UX is to optimize the in-app experience and help users complete tasks easily, while the goal of CX is to create great experiences throughout the customer journey to nurture loyalty and increase customer retention. When optimizing UX, your attention shifts from the CEO to how the product manager uses the tool.

Customer Experience 81

Customer Experience User Testing Analytic Tools Feedback Software 81

Userpilot

MAY 17, 2023

Product experience is affected by factors like usability and accessibility, user interface, product features, the platform it’s built on, and content strategy. Great product experiences lead to higher user engagement, increased customer satisfaction and loyalty , more revenue , reduced costs, and greater product-led growth.

Customer Experience 82

Customer Experience User Testing Analytic Tools Feedback Software 82

ProductPlan

JUNE 10, 2022

Product leaders are already facing challenges when evaluating the work of product managers. They now have the additional burden of assessing the efficacy of product operations. This process should begin by revisiting product operations’ defined responsibilities , which vary from one company to the next.

Product Research 52

Product Research Data Visualization Customer Feedback Education 52

Userpilot

NOVEMBER 29, 2022

What is an ecosystem moat and how can product managers build one? These are the key questions that Austin Yang , the Lead Product Manager at Softr , discussed in his presentation at the Product Drive Summit this year. Agencies bring new customers and help with product implementation.

Customer Experience 88

Customer Experience Technical Advisors User Friction Education 88

Usersnap

FEBRUARY 23, 2022

In order to understand customer needs, get more customer feedback , and use it actionably, the rise and importance of SaaS product management within digital companies are “mooning” ??. SaaS product management is undoubtedly the engine that helps digital enterprises grow. What is SaaS Product Management?

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

ProductPlan

JULY 27, 2022

Moreover, our survey concluded that improving communication between the product team and stakeholders topped the list of responsibilities at 58%. Increasing the efficiency of the product team followed as a close second with 52%, and then enabling internal teams with product education at 43%. Product team efficiency.

Product Research 52

Product Research Data Visualization Customer Feedback Feedback Loop 52

Userpilot

OCTOBER 29, 2023

We also look at: how to calculate willingness to pay factors that influence it how product managers can boost it Let’s get right to it! TL;DR Willingness to pay (WTP) is the maximum amount that customers are ready to pay for a product, while willingness to accept (WTA) is the minimum amount that would satisfy a seller.

Research Software 92

Research Software Feedback Software Analytic Tools User Testing 92

Usersnap

SEPTEMBER 21, 2021

A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. This article details everything you need to know about the ins and outs of successful customer satisfaction surveys. Conduct More Customer Satisfaction Surveys What Are Customer Experience Surveys?

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Userpilot

AUGUST 30, 2023

Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights.

Customer Experience 96

Customer Experience User Testing Customer Feedback Research Software 96

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! Let’s get started.

Analytic Tools 74

Analytic Tools Feedback Software Onboarding KPIs User Testing 74

Userpilot

JANUARY 23, 2024

Want to streamline and automate product management tasks to focus on important positioning strategies? Book a Userpilot demo to see how you can improve your product success. What is product positioning? This will help you identify gaps in the market and position your product to capitalize on these opportunities.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

People-First Product Leadership

MARCH 10, 2024

It requires listening to your customers, understanding their pain points (especially those that go unsaid), and being able to devise an approach that aligns with your business or organization. These characteristics of product sense may sound similar to being a product manager. Is product sense necessary or a nice to have?

User Testing 59

User Testing Product Research Customer Feedback Research Software 59

Userpilot

APRIL 10, 2023

Use product usage to identify the features and usage limits that will give users enough value to retain them but not enough to stop them from upgrading. Personalized onboarding experiences reduce the time to value by educating users on how to use your product effectively.

Feedback Software 75

Feedback Software Analytic Tools User Testing Strategy 75

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52