Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Examining user activity and customer interaction to identify and eliminate friction points.

Feedback Software 89

Feedback Software Analytic Tools Customer Experience Customer Feedback 89

Userpilot

MARCH 29, 2022

One of the latest buzzwords in the SaaS circles is the ‘Product-led growth’ strategy. Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does.

Feedback Software 93

Feedback Software Onboarding KPIs User Testing Strategy 93

Userpilot

AUGUST 11, 2022

Which involves: Managing churn and increasing customer retention. Creating a minimum-viable onboarding process with in-app guidance. Educating customers with in-app help and improving customer experience. Collecting customer feedback and closing feedback loops. What is customer success?

Feedback Software 95

Feedback Software Research Software Analytic Tools User Testing 95

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies.

Data Visualization 86

Data Visualization Feedback Software Analytic Tools Customer Experience 86

Userpilot

SEPTEMBER 12, 2022

Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them. Consumer touchpoints help to evaluate the degree of customer satisfaction and timely spot friction points (product bugs, lousy customer experience, poor UX, etc.). SaaS Pirate Metrics framework.

Analytic Tools 95

Analytic Tools Feedback Software User Testing Customer Experience 95

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Users are more likely to become long-term, loyal customers and brand advocates with more positive interactions. Conversion rate.

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Customer Feedback 92

Userpilot

NOVEMBER 2, 2022

Because it’s the key to a better pricing strategy, competitive advantage, and customer experience. 10 ways to add value to products in SaaS. TLDR; Product value describes how much your product helps customers achieve a goal or fix an issue. Invest in customer education throughout the entire user journey.

Feedback Software 90

Feedback Software Research Software User Testing Product Research 90

Userpilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. Let’s see how you can use them to achieve more critical SaaS objectives.

Feedback Software 92

Feedback Software Analytic Tools Research Software Product Research 92

Userpilot

JUNE 29, 2023

TL;DR User documentation describes any kind of helpful material intended for the user of a product. There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. Why is user documentation needed?

Document 86

Document Analytic Tools Feedback Software User Testing 86

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 95

Feedback Software Research Software Reporting Tools Onboarding KPIs 95

Userpilot

MAY 3, 2022

Do you wonder why users are not engaging well with your app? Product engagement measures the breadth, depth, and frequency of usage of your app. Mistake #1: Not collecting data on new users. Mistake #1: Not collecting data on new users. Mistake #2: Not optimizing the first-time user experience (FTUE).

Feedback Software 86

Feedback Software Analytic Tools Customer Feedback Data Visualization 86

Usersnap

NOVEMBER 4, 2021

With so many SaaS options out there and new ones rolling out every day, it’s important to consider that customers may be likely to feel bombarded with that much information (head-exploding territory at times). When they give you user feedback, take it seriously! What distinguishes one app or software from another?

User Testing 52

User Testing Feedback Software Customer Feedback Customer Experience 52

Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Proactive support can drastically reduce the number of conversations that reach your support team, all while increasing customer satisfaction and retention.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

JANUARY 19, 2023

In this article, we’ll explore customer retention costs. You will also learn how to calculate and reduce them so you can drive more profit for your SaaS business. TL;DR Customer retention is a key SaaS metric that measures your ability to retain customers over time. What is customer retention?

Customer Experience 93

Customer Experience User Testing Feedback Software Customer Feedback 93

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. It’s more than “Training, Titles, Ceremonies, and Tools.”. Customer Satisfaction. The big WHY. What’s the Pay Off?

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Userpilot

SEPTEMBER 29, 2022

Both metrics work together to help you retain customers and keep them happy. 17 B2B customer engagement strategies for each stage of the user’s journey: Start developing your customer engagement strategy with user journey mapping. Hyper- personalize in-app communication and customer experiences.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 97

Feedback Software Analytic Tools Product Research Data Visualization 97

Gainsight

APRIL 30, 2019

What are SaaS companies doing to create competitive products? Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. Monthly Active Users (MAUs)/Daily Active Users (DAUs). Customer Retention Rate (CRR). WATCH THE WEBINAR.

Onboarding KPIs 65

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 65

Userpilot

FEBRUARY 20, 2024

What is a data product roadmap? What roadmap metrics should you be tracking? We also share software products you can use to create a foolproof product roadmap and drive product-led growth. The difference between a data product roadmap and the traditional approach is the former relies heavily on data.

Data Visualization 94

Data Visualization Feedback Software Research Software User Testing 94

Userpilot

JANUARY 17, 2024

Scaling SaaS is not for the faint of heart. If you do not scale, you will be unable to reach a new pool of customers and your competitors will leave you in the dust. If you scale prematurely, you may struggle to satisfy customer expectations. Take advantage of AI and customer feedback tools to improve customer satisfaction.

Feedback Software 95

Feedback Software Research Software Analytic Tools User Testing 95

Userpilot

NOVEMBER 7, 2023

In SaaS, acquiring customers through marketing is not enough for sustainable growth. That’s why customer engagement marketing is an essential pillar, as it provides the building blocks for making customers stay, engage , and eventually become loyal advocates for your product. What is customer engagement?

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Almost all apps experienced significant change in their DAU due to COVID-19. I am the Chief Customer Officer here at Apptentive.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics.

Customer Communications 82

Customer Communications Feedback Software Research Software Analytic Tools 82

Usersnap

SEPTEMBER 9, 2021

Ever found yourself getting loads of feedback, but didn’t have the customer feedback system in place to do something with it all? Not only is it a mess for you, but it can also let your customers down when you don’t do something about their feedback. The customer feedback system learning.

Feedback Software 52

Feedback Software Research Software User Testing Reporting Tools 52

Userpilot

JUNE 7, 2021

Looking to build a marketing automation stack for your SaaS? This curated guide covers 12 SaaS marketing automation tools to help the multi-tasking product marketing ninjas save some time! What is SaaS marketing automation? Why is marketing automation important for SaaS? What is SaaS marketing automation?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MARCH 14, 2023

Practical use cases of segmented and processed data in SaaS. For example, account segmentation (based on user data and JTBD ) helps you determine how a user will use the product. You may also struggle with access to correct data or the right tools for your segmentation needs. Why is data segmentation important in SaaS?

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Experience 93

ProductPlan

AUGUST 4, 2022

Product roadmapping frameworks work in a very similar way. Recap: What are Product Roadmaps? A product roadmap is a holistic visual document that outlines your product’s growth path. A product roadmap is a holistic visual document that outlines your product’s growth path. A product roadmap will keep you on track.

Framework 93

Framework Roadmap Feedback Software Customer Feedback 93

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. These are just the tools, however.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

JULY 22, 2022

SaaS businesses should use both models together. Focus on making an amazing product, collect user feedback , and then implement that feedback into product improvements. A reverse trial helps to boost conversions from free to paid customers. As you grow, you can leverage user feedback to make product improvements.

Feedback Software 91

Feedback Software Analytic Tools User Testing Product Research 91

Userpilot

MARCH 29, 2023

TL;DR SaaS Customer lifetime value (LTV) measures the total revenue a customer will bring to a company over time as a user. LTV is important for SaaS businesses as it helps increase customer retention and generate more revenue. Generally, SaaS businesses consider an LTV: CAC ratio of 3:1 healthy.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Customer Experience 79

Userpilot

OCTOBER 18, 2023

Are you looking to enhance your SaaS customer retention rates and keep your business thriving? In a nutshell, it comes down to two key steps: investing in top-notch customer retention software to boost user engagement and combat churn, and adopting a comprehensive array of customer retention strategies and tactics.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Reporting Tools 52

The Product Coalition

JUNE 5, 2018

Thanks to Jay Reed, Flickr We were recently lucky enough to spend some time with a talented team building a new B2B SaaS product within a global organization. We talked about building SaaS products, the challenges we are working on, the power of Customer Success and how product feedback can be used effectively.

Feedback Software 60

Feedback Software User Testing Customer Feedback B2B 60

Userpilot

DECEMBER 11, 2022

Learn about your customers’ delights and friction points in your application through in-app data and customer feedback collection. Host webinars and deploy interactive product demos to boost customers’ knowledge of your product and how it aids their JTBD. Book a demo today to learn how!

B2B 95

B2B Feedback Software Product Marketing Customer Experience 95

Userpilot

FEBRUARY 1, 2022

How is it different from customer experience? Why is product experience important for your SaaS? We’ll show you how to leverage user analytics, use in-app experiences and user feedback to enhance product experience for better user engagement , reduced churn, and strong relationships with your customers.

Customer Experience 87

Customer Experience Data Visualization Analytic Tools Feedback Software 87

Userpilot

AUGUST 15, 2023

It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams. Finally, you must analyze customers’ in-app activities after launch to drive retention. To learn how Userpilot can supercharge your in-app marketing plan, book a demo today!

Product launches 84

Product launches User Testing Feedback Software Research Software 84

ProductPlan

MAY 19, 2022

He writes: “If you build cross-functional product teams, you can’t expect them to be effective without the right tools and capabilities. The cornerstone is a well-thought-out product vision, strategy, and product roadmap. Managing tools (for roadmapping, prototyping, etc.) Articulate a Clearer Vision.

Product Research 52

Product Research User Testing Data Visualization Customer Feedback 52

Userpilot

OCTOBER 19, 2021

“How can I increase my customer retention?”. Said every product manager and product marketing manager currently working in SaaS ever ??????! The super-short answer is: Find the best customer retention software that helps you build user engagement and combat churn ; and. What is customer retention?

Feedback Software 88

Feedback Software Analytic Tools User Testing Customer Experience 88