UX Planet

SEPTEMBER 16, 2024

Just when you thought you had user experience figured out. Lean UX is an iterative process — image by Amélie Mourichon Introduction So you thought you knew everything about user experience (UX). And then you discover Lean UX , this younger, cooler cousin of regular UX. Let’s get into it… What is Lean UX?

User Testing 98

User Testing Product Research UX Research Software 98

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. What is a UX roadmap?

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Roadmap Customer Experience UX Product Research 105

UX Planet

APRIL 19, 2025

His framework not only organized my chaotic thoughts on the subject, but fundamentally transformed my approach to designing AI-powered products. The Six Dimensions That Revolutionized My DesignProcess The framework proposed by Neves is structured around six fundamental principles, unfolding into 24 practical heuristics.

Generative AI 95

Generative AI Research Software Data Visualization Analytic Tools 95

Intercom, Inc.

JULY 28, 2021

But in order to move the dial on support revenue and boost the bottom line, you need to be able to provide customer support at scale – as well as give customers the personal support experience that they expect. Boosting customer satisfaction through efficient, personalized support. The key to this balancing act?

Reporting Tools 239

Reporting Tools Research Software Inbound Customer Experience 239

Userpilot

DECEMBER 3, 2021

Want to know how you can use the HEART framework to improve user experience? Google’s HEART framework has been designed to enhance product experience at every stage of the user journey. The HEART framework uses the right combination of user-centered metrics to deliver an enhanced user experience.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

Product Innovation Educators

FEBRUARY 20, 2023

The Product-Market Fit Pyramid is the key framework, and it has five layers that build on each other. Target customer 2. User experience (UX) Write down your hypotheses in each layer then test the product with customers to see where you’re at with product-market fit. At this point, you have no UX yet.

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Usersnap

NOVEMBER 6, 2020

Similarly, 88% of users don’t return to a website after bad user experience. This is why UX matters. These days users expect remarkable experiences every time they interact with an app, products, support, or a website and in case they don’t get it, you may never have a second chance with them. So what’s a developer to do?

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Feedback Software Research Software Weak Development Team UX 111

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! The strategy should also have information about the UX team, processes, and guidelines.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. What is SaaS UX design? Why is UX design important in SaaS?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. What is a product analytics framework? Why is it important to create product analytics frameworks?

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

UX Planet

MAY 1, 2025

Using UXDAs strategic UX framework , we turn brain science into simple design choices that build trust and make digital financial services feel clearer, friendlier and more human. For example, through the use of nudge theory (Thaler & Sunstein, 2008), we can guide users toward better decisions without being manipulative.

Banking 59

Banking Customer Experience User Testing Data Visualization 59

Userpilot

JANUARY 23, 2023

A properly-crafted growth marketing framework brings clarity and direction to your SaaS business. It also covers the following: The definition and benefits of a growth marketing framework. It also covers the following: The definition and benefits of a growth marketing framework. What is a growth marketing framework?

Analytic Tools 98

Analytic Tools Feedback Software Framework Data Visualization 98

Userpilot

FEBRUARY 9, 2022

Have a hard time choosing between product prioritization frameworks? As a product manager , deciding how to spend your time and resources can be difficult, especially as you are bombarded with meetings, feature requests, new customer data, shifting objectives , and more. Luckily, product prioritization frameworks exist for just that.

Framework 98

Framework Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

NOVEMBER 24, 2022

Can the RACE framework refine your strategic thinking ability and thus provide you with a simple but effective marketing strategy? Although there are multiple models for defining marketing strategies and tracking marketing success, the RACE framework provides a solid, practical, and simple direction to market strategy development.

Feedback Software 98

Feedback Software Analytic Tools Framework Onboarding KPIs 98

Userpilot

MAY 29, 2023

Customer engagement and customer retention go hand in hand. Having a customer engagement framework in place will make it easier to organize your customer engagement efforts and track their results. There are five customer engagement stages: acquisition, activation, adoption, retention, and revenue/advocacy.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

UX Planet

MARCH 15, 2025

Rethinking Pinterests Personalization/UX Strategy [link] In todays digital landscape, personalization isnt just a featureits the foundation of user experience. Nowhere is this more evident than on Pinterest, where billions of Pins are curated into unique feeds for over 400 million monthly users worldwide.

Product Research 94

Product Research Data Visualization Feedback Software Analytic Tools 94

UX Planet

MARCH 15, 2025

Objectives and Key Results(OKRs) OKRs are goal-setting frameworks used to define ambitious objectives and measurable key results. Example of anOKR: Objective: Improve the user experience of the checkoutprocess. better UX higher conversion increased revenue). When to use OKRs, and when to use KPIs? What are OKRs andKPIs?

Onboarding KPIs 59

Onboarding KPIs Customer Experience Product Research KPI 59

Userpilot

APRIL 23, 2023

What’s a product metrics framework? We also look at how product managers can use Userpilot to implement product metrics frameworks. TL;DR A product metrics framework is a set of metrics used to measure the performance and success of a product so that you can improve it. What is a product metrics framework?

Onboarding KPIs 98

Onboarding KPIs Framework Analytic Tools Feedback Software 98

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. Our guide introduces 15 popular prioritization frameworks along with their pros and cons. Let’s dive in.

Framework 98

Framework Onboarding KPIs Feedback Software User Testing 98

Userpilot

MAY 1, 2024

TL;DR User needs analysis refers to using various techniques to understand users’ aspirations, goals, and pain points. It helps you make data-driven decisions to enhance your product and keep up with changing user needs to improve user satisfaction. Usability testing can also come in handy. Book a demo now.

User Testing 110

User Testing Feedback Software Analytic Tools Research Software 110

Userpilot

OCTOBER 8, 2022

Customer onboarding is an incredibly complex topic – you don’t get it right by accident. Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. What is a customer onboarding framework? Interactive tours.

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Framework 98

Usersnap

OCTOBER 3, 2023

In the competitive landscape of product management, prioritizing user satisfaction and engagement is pivotal. Understanding User Experience (UX) is a cornerstone, making UX measurement crucial. UX measurement ensures products align with user expectations, fostering loyalty and retention. Happiness 2.

Customer Experience 59

Customer Experience User Experience Customer Feedback User Testing 59

The Product Coalition

AUGUST 12, 2023

One pillar of product management is the user experience. The way users perceive and interact with a product influences their overall experience. The Gestalt principles — originating from psychology and applied to design — offer a systematic framework to understand how humans naturally perceive and organize visual information.

Product Management 146

Product Management Product Manager Management Management 146

Userpilot

JULY 25, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of UX researchers is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a UX researcher.

Research Software 89

Research Software User Testing Product Research Analytic Tools 89

Userpilot

JUNE 4, 2024

As a product manager, you probably already understand the importance of a great onboarding UX design and its importance for customer journey optimization and user retention. In this article, though, our focus is on how you can improve the user onboarding process for your users.

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UX Planet

SEPTEMBER 22, 2024

It’s less than a blink of an eye, yet in that brief moment, users decide whether your site is worth their time. As designers, whether in content or UX, it’s our job to capture attention quickly and ensure the site structure is intuitive, aligns with your brand and effectively tells your story. Does it meet their needs?

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User Testing Data Visualization Customer Feedback Customer Experience 111

Userpilot

MARCH 9, 2025

The long answer: once you know what your customers want, you reduce the risk of product failure. Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. For example, 71% of customers now expect far more personalization than before.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

JULY 8, 2021

Invented in 2007 by Dave McClure, pirate metrics is a framework that is still used by businesses to measure and optimize customer interaction across their lifecycle. But how does the pirate metrics framework work for SaaS and how can it help drive growth? Dave McClure's Pirate Metrics framework. In short- AARRR.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Framework 98

Mixpanel

MAY 3, 2019

Whether you own a small health practice, build medical devices, or provide insurance, knowing — and acting on — your data is the key to delivering a great user experience (UX) and gaining a serious competitive advantage. This has also resulted in an increase in customer satisfaction. The answer is analytics.

Onboarding KPIs 99

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 99

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

Data Visualization 98

Data Visualization UX Research Software Feedback Software 98

Userpilot

OCTOBER 20, 2022

You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier. Customer satisfaction is the measure of how happy and satisfied customers are. This feeling stems from the customer experience with your product and interactions with service teams.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

MARCH 4, 2025

Robust real user monitoring solutions, like Userpilot , capture 100% of interactions, ensuring you see the full picture: every hesitation, every bottleneck, and every Aha moment. How is real user monitoring different from synthetic monitoring? In each case, you know what pain point to solve to reduce friction and improve your UX.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Customer Feedback 52

UX Planet

FEBRUARY 6, 2025

Wheres the authenticity, the cutting-edge aesthetics or the refined UX that we know customers crave from a premium digitalservice? Below is a universal Dopamine Design framework-adaptable to digital products, physical environments, branding, marketing campaigns and more. Wheres the brand identity?

Banking 76

Banking Data Visualization Customer Experience Feedback Software 76

The Product Guy

JUNE 11, 2024

Use data and insights to show how investing in product management can drive growth, profitability, and customer satisfaction. For example, work with the UX team to conduct joint user research, or collaborate with the data team to build dashboards and metrics. Experiment with a new prioritization framework.

Onboarding KPIs 150

Onboarding KPIs Data Visualization User Testing Product Management 150

Userpilot

AUGUST 23, 2023

CX design focuses on all interactions on the whole customer journey. UX design focuses on user interactions with a product or feature. And focuses on separate parts of the user journey map. CX design improves customer satisfaction, creates loyal customers, and increases customer retention.

Customer Experience 96

Customer Experience User Testing Customer Feedback Feedback Software 96

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. Getting into UX. Value Paths: a framework for sustainable growth. Liam Geraghty: Samuel, welcome to the show.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Userpilot

DECEMBER 6, 2022

To be able to complete on price, they compromise on QA which leads to buggy and badly implemented functionality and poor UX. As our focus is on delivering value to customers, we should prioritize customer satisfaction metrics like the NPS or CSAT to guide our decisions. Product bloat and UI/UX friction.

Onboarding KPIs 98

Onboarding KPIs Product Research Feedback Software User Testing 98