UX Planet

JANUARY 18, 2024

UX research is an integral component in creating user-centric products. Conducted by agencies or in-house teams, it involves understanding user behaviors, needs, and motivations through various methods like interviews, surveys, and usability testing. This process is pivotal for gathering insights that inform the design phase.

Data Visualization 98

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The Product Coalition

MARCH 8, 2024

The competitive landscape is fiercer With nimble startups and tech-savvy competitors emerging constantly, maintaining a competitive edge is crucial. Digital transformation helps businesses automate processes, improve efficiency, and innovate faster, allowing them to outmaneuver competitors and capture market share.

Enterprise 124

Enterprise Research Software Feedback Software Strategy 124

Usersnap

MAY 19, 2022

Think of product-market fit (PMF) as sailing: the product is the sail and demand is the wind. For the boat to work or to make your dreams come true, you need to build a sail (product) and find the wind to power it (or satisfy the needs of the market, and its potential customers). A short history of product-market fit ??.

User Testing 52

User Testing Product Research Customer Feedback Customer Experience 52

The Product Coalition

OCTOBER 8, 2018

So the product management is the only one function that is offering business startups the significant advantages such as in setting up business objectives, targeting markets to deliver measurable products and services, and prioritizing the goals of startups. Still confused about the concept of product management?

Startups 60

Startups User Testing Customer Feedback Product Management 60

Valerian Tech

JUNE 26, 2023

Scalability and infrastructure, trust and customer adoption, and customer experience are just three of these troublesome areas, but they are all critical for the success of fintech companies. Regular stress testing and continuous monitoring ensure system availability and minimize disruptions.

Feedback Software 52

Feedback Software User Testing User Friction Customer Feedback 52

Userpilot

APRIL 8, 2021

a high-growth bootstrapped startup – you will know the pain of not always being *able* to make the best design decisions. For example, not running user tests may help launch more features faster, but result in UX issues and lower customer satisfaction later. A startup founder who wished to remain anonymous).

Research Software 98

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Userpilot

JULY 15, 2019

In-app marketing – Everyone’s doing it in bits and pieces. This guide will give you a holistic idea of in-app marketing, what to improve and how to attract, acquire and retain more users. Did you know that it’s 9x cheaper to retain existing customers as opposed to finding new ones?

Analytic Tools 76

Analytic Tools Feedback Software Research Software Marketing 76

The Product Coalition

APRIL 17, 2023

How we collect feedback from customer interviews: I take interview notes in Google docs, with general feedback, specific customer requests, and verbatims. Customer emails Email is a primary source of product feedback, especially for startups. Surveys help you understand what customers are thinking at a particular moment.

User Testing 129

User Testing Customer Feedback Feedback Software Analytic Tools 129

Userpilot

FEBRUARY 29, 2024

To make your life a little bit easier and help you choose the best product analytics tool for your SaaS, we’ve produced a guide of 14 excellent analytics platforms available on the market in 2024. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. A/B testing. Let’s dive in!

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Userpilot

OCTOBER 9, 2023

TL;DR A pilot is a test release of a product or feature to a select group of users, designed to gather feedback and validate assumptions. A minimum viable product (MVP) is used to test the feasibility and viability of a new product idea. Imagine a startup building a new product management tool.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization User Testing 92

Userpilot

AUGUST 30, 2023

Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights. Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights. The event is for anyone responsible for driving growth for their product.

Customer Experience 99

Customer Experience User Testing Customer Feedback Research Software 99

DISQO

MARCH 13, 2017

Seek customers’ views on competitors and study shifts in their positioning, benefit statements, and more. Customer Satisfaction: Levels can vary widely as the customer base spreads beyond early adopters with the most urgent need for your product. The post What’s left to test once your product is in the market?

Product Research 40

Product Research User Testing Testing Data Visualization 40

DISQO

MARCH 13, 2017

Seek customers’ views on competitors and study shifts in their positioning, benefit statements, and more. Customer Satisfaction: Levels can vary widely as the customer base spreads beyond early adopters with the most urgent need for your product. The post What’s left to test once your product is in the market?

Product Research 40

Product Research User Testing Testing Data Visualization 40

DISQO

MARCH 13, 2017

Seek customers’ views on competitors and study shifts in their positioning, benefit statements, and more. Customer Satisfaction: Levels can vary widely as the customer base spreads beyond early adopters with the most urgent need for your product. The post What’s left to test once your product is in the market?

Product Research 40

Product Research User Testing Testing Data Visualization 40

The Product Coalition

JULY 6, 2023

Traditional marketing and sales tactics with long lead times, heavy financial investment, and a demanding need for human resources could be more efficient. Not to mention, thanks to the viral effects the internet provides, modern users are incredibly savvy. Here when product-led growth comes into play.

Research Software 113

Research Software Feedback Software User Testing Product Research 113

Sachin Rekhi

AUGUST 6, 2015

The customer development and lean startup methodologies evangelized by Steve Blank and Eric Ries brought us a better approach that favored experimentation over elaborate planning, customer feedback over intuition, and iterative design over traditional “big design up front” development.

User Testing 118

User Testing Document Product Marketing Marketing 118

UX Planet

DECEMBER 15, 2023

How do you plan to set aside a budget to enhance product performance and user satisfaction? Don’t users expect a higher quality of experience from something that they pay for vs something that is free? So, how do you ensure that UX gets its due in terms of investment? Have you defined your short-term and long-term product goals?

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The Product Coalition

AUGUST 2, 2020

To manage the customer experience as a one-time project is easy, but to remain consistent with it isn’t easy. If you lose any string from the CX panel, the entire customer experience program will collapse. It takes years of practice and A/B testing to build a particular CX program. Formula for NPS: NPS = %Promoters?—?%Detractors

Customer Experience 78

Customer Experience User Testing User Friction Product Research 78

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. What are the benefits of using customer training software?

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Education 96

Userpilot

JULY 8, 2021

Step 3 to implement pirate metrics in your SaaS: use a product adoption tool and A/B test in-product experiences to drive those metrics up. The pirate metrics framework was developed by Dave McClure from 500 Startups and introduced in his 2007, presentation entitled “Startup Metrics for Pirates.”. Customer Effort Score (CES).

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Framework 98

Userpilot

JANUARY 28, 2022

These include “remind about your product”, “ announce product update”, “offer discounts”, “collect feedback ”, “checking in with inactive users” email campaigns. Win-back campaigns work well if done right using tactics like segmentation , A/B testing , and engaging subject lines that grab the reader’s attention. ActiveCampaign.

Feedback Software 91

Feedback Software User Testing Customer Feedback Customer Experience 91

Userpilot

JULY 20, 2022

There are tools and techniques for collecting qualitative and quantitative Voice of the Customer data in SaaS: Quantitative data can come from in-app surveys , like CES, Customer Effort Score , the Customer Satisfaction Score (CSAT), or feature surveys. You should collect feedback at all stages of the user journey.

User Testing 97

User Testing Feedback Software Customer Feedback Customer Experience 97

Userpilot

AUGUST 29, 2023

While the product manager’s role may differ from one organization to the next, they will still work with dedicated product owners, engineering and design teams, data analysts, and product marketing managers. Champions a customer-centric approach. In a small startup, a product manager might oversee everything.

Data Visualization 94

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Userpilot

FEBRUARY 26, 2024

International Users : Those with an international user base will be better served by other adoption platforms on the market. It also lacks any integrations with support tools like Intercom, Zendesk, or Freshdesk (and integrations aren’t even available for users on the free plan anyway). What do users say about Lou Assist?

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

JANUARY 23, 2024

Product positioning strategies are not only a marketing tactic but a survival strategy. In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. Pricing-based positioning which emphasizes competitive pricing.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

JUNE 7, 2021

Looking to build a marketing automation stack for your SaaS? This curated guide covers 12 SaaS marketing automation tools to help the multi-tasking product marketing ninjas save some time! What is SaaS marketing automation? Why is marketing automation important for SaaS? What is SaaS marketing automation?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Usersnap

DECEMBER 13, 2022

a process that products go through, from their inception, through definition, design, testing, and launching them. Each stage is characterized by different activities, requirements, understanding and success of the product, and the problem the company is trying to solve for its customers. What is the Product Development Life Cycle?

User Testing 52

User Testing Customer Feedback Product Research Customer Experience 52

Userpilot

NOVEMBER 22, 2022

So let’s dive deeper and see how you can create both to improve your product marketing efforts. A user segment is a distinct group of customers with specific shared needs, characteristics, or actions. A user persona is a fictional character whose characteristics and goals mimic those of your ideal customer.

User Testing 94

User Testing Research Software Customer Experience Feedback Software 94

ProductPlan

AUGUST 7, 2020

Working in startups and big technology companies, I’ve encountered one question more than most: “How do I make the switch from engineering to product management?”. What makes startups fail or succeed in their mission?”, Strong understanding of the business (and market). Every business, every team, and every market is different.

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Userpilot

JANUARY 20, 2024

Budget Constraints : While Userlane offers a plethora of features suitable for established enterprises or growing companies, it might be beyond the reach of early-stage startups with limited funds. This means you can ensure the right information is presented to the right audience, optimizing user engagement and comprehension.

Embedded Analytics 52

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Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

DECEMBER 21, 2023

The best customer retention tools share these features: survey collection, customer support, marketing automation, data tracking, and data reporting. Price starts at $89/month, billed annually) Optimove is a multi-channel marketing platform that champions customer retention through customer-led marketing.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

OCTOBER 31, 2023

This data type identifies the “what” of a user experience problem. Qualitative UX data is non-numeric and focuses on the quality of customer experiences. It includes feedback gathered through user interviews, surveys, and usability testing. Qualitative UX data explores the “why” behind user actions.

Data Visualization 86

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UX Studio: Product Management

JANUARY 25, 2022

Since 2013, we’ve been working with rising startups and established tech giants, like Google, HBO, and Netflix, just to name a few. To manage the remote collaboration effectively, we have created a framework that enables us to work with startups and industry leaders worldwide.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Split

JULY 27, 2023

They enable rapid deployment of features, testing in production environments, and easy rollback or disablement when needed. By using feature toggles, enterprises can reduce downtime associated with more traditional deployment methods, allowing for greater customer satisfaction through faster delivery of new features.

Feedback Software 52

Feedback Software Software Review Systems Review Technical Review 52

Userpilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Do you need it to support customer or employee onboarding processes? Known for its code-free onboarding flow creation, Appcues enables personalized in-app experiences focusing on user engagement and retention. This depends on your use case.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MARCH 25, 2022

The best test of your SaaS management teams is arguably how well they are able to sustain high shareholder returns as the company grows. 40% is the benchmark that startups need to satisfy potential investors, while > 40% is the best percentage to maintain to ensure sustainable growth in the future and attract more funding.

Feedback Software 93

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