Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Based on your current dashboard, it looks like most users churn before completing onboarding. Sound familiar? Which features need attention?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

NOVEMBER 13, 2024

This information empowers teams across your company to make informed decisions based on customer experiences and perceptions. Real-time analysis helps respond to trends as they arise, with dashboards visualizing results for quick, data-driven decisions. Customer satisfaction surveys are more powerful than you might think.

Customer Satisfaction 238

Customer Satisfaction Product Research Data Visualization Customer Feedback 238

Userpilot

NOVEMBER 17, 2024

Why product analytics fails The ongoing process of tracking analytics is riddled with errors and roadblocks that prevent teams from making informed decisions. Often due to analysis paralysis , overwhelming amounts of information, or a lack of clear insights that drive product decisions. This causes siloed data and integration issues.

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Data Visualization Analytic Tools Software Review Feedback Software 93

The Product Manager Coach Blog

JANUARY 14, 2025

A dashboard showing metrics like feature adoption or user engagement amplifies your credibility. How to Get Started: Create Dashboards: Track key metrics like churn, engagement, or feature adoption that align with business goals. Analyze Trends: Use historical data to inform recommendations and showcase strategic thinking.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

Userpilot

DECEMBER 18, 2024

For product designers, it highlights usability issues , thereby informing design iterations and ensuring more customer-centered solutions. Here are some reasons why: Human expertise & interpretation : Information is not in the data. For example, welcome surveys for gathering information on user JTBD.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Roman Pichler

MARCH 9, 2021

Please see my article “ Leading Through Shared Goals ” and my book How to Lead in Product Management for more information how to effectively use the goals in figure 1, which includes securing the necessary buy-in from the stakeholders and development teams. I then used this goal to determine the right sprint goal.

Product Goals 399

Product Goals Weak Development Team User Testing Vision 399

Intercom, Inc.

FEBRUARY 24, 2021

They should be able to use all this extra information to offer a more personal, tailored customer experience and effective support, surely? Drive informed business decisions with custom reports. With custom reports, now you can track industry-standard metrics beyond pre-built dashboards.

Data Visualization 243

Data Visualization Reporting Tools User Testing Customer Experience 243

Userpilot

NOVEMBER 7, 2024

Reports & analytics : Provide tailored analytics, dashboards, and reporting capabilities to track customer engagement, identify trends , and enable data-driven decision-making for improved customer success. Reporting and dashboards for outcome tracking. Reporting and dashboards for keeping a real-time pulse on customer sentiment.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

OCTOBER 15, 2024

This would then allow other groups at eBay to start using this information to create new buyer and seller experiences. Even if you are used to dashboards, not every outcome is measurable, and you must not confuse the outcome with your progress monitoring. With that focus in mind, we started rolling. We were super strict on delivery.

Customer Experience 147

Customer Experience Systems Review Roadmap Customer Satisfaction 147

Intercom, Inc.

NOVEMBER 3, 2021

We use the PagerDuty platform as our alert source, and its analytics features give us the information we need to break down alert frequency and response. A weekly summary of problems or performance degradations might be a better place for the information within the alert. We can divide alerting information into two broad categories.

Data Visualization 209

Data Visualization Engineering Systems Review Software Review 209

The Product Guy

JANUARY 23, 2025

Instead of jumping to add more meetings, asking, What information is getting lost? This insight could lead to implementing shared dashboards or concise weekly recaps, fostering clearer communication and smoother collaboration. Imagine a hybrid team struggling with communication. or How can we make updates easier to access?

User Testing 150

User Testing Customer Feedback Customer Experience Events 150

The Product Guy

DECEMBER 7, 2017

Product 101 was key: understand the stakeholder’s problems, customer needs versus wants, and making informed, strategic details for feature roll out, and ensuring what you build will scale. Setting expectations early on depends on having enough information to actually get it right. You move quickly to find out what you didn’t know.

Research Software 317

Research Software Roadmap Product Research Weak Development Team 317

Userpilot

OCTOBER 31, 2024

A product analytics strategy is essential for any business looking to make informed decisions about product development and user experience. Creating an expansion revenue dashboard with Userpilot without coding. It tracks key metrics such as feature usage , user flows, and behavior patterns to explore user preferences and pain points.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105

The Product Manager Coach Blog

FEBRUARY 4, 2025

Empower with Data and Tools Equip your teams with the resources they need to make informed decisions. Whether its customer feedback, analytics dashboards, or training in decision frameworks, make sure they have what they need to succeed. Where did delays occur? Use this insight to refine your approach.

Data Visualization 91

Data Visualization Product Management Product Manager Reporting Tools 91

Userpilot

OCTOBER 19, 2024

They communicate changes, fixes, additional features, and upgrades associated with the new release and provide key information (if required) to help users navigate the latest updates. Sunsetted features : Focused on features or services being retired, these notes inform users about timelines and provide alternatives.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Experience 105

Alchemer Mobile

FEBRUARY 2, 2021

Your answers to these three questions will inform the rest of your app marketing. Ensure that anyone wanting to cover your app doesn’t have to crawl the web to find information by compiling all of your assets into one online directory. Press contact information. What is the benefit your target audience will derive from your app?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

JUNE 4, 2019

Incorporating these tools into your customer experience tech stack will drive more engagement, deliver high-quality customer feedback, and help inform your product roadmap. Appsee is a mobile app analytics platform that focuses on qualitative data and is designed to help inform UX decisions. Apptimize specializes in A/B testing.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Intercom, Inc.

JULY 14, 2022

A typical workflow involved looking at a dashboard full of charts with metrics sliced and diced by various attribute combinations. logs, exceptions, etc), trying to access the high-cardinality information and build a fuller picture. A typical operational dashboard we used before doubling down on traces. Why traces?

Data Visualization 272

Data Visualization Onboarding KPIs Customer Feedback Engineering 272

Intercom, Inc.

AUGUST 25, 2020

I just can’t make sense of this dashboard.”. To communicate a lot of system information to seasoned users all at once: Consider using graphical approaches – charts, lists, information cards, maps, and so forth. And far beyond facilitating informational exchanges, building for rhythmic turn-taking has another, more human outcome.

Research Software 290

Research Software User Testing Product Research Customer Experience 290

Sachin Rekhi

FEBRUARY 16, 2020

One of the most important responsibilities of product managers is to lead customer discovery efforts to help inform what product to build and how to build it. Execution: Metrics Dashboards. Too many metrics as well as too few metrics are both challenges that can make dashboards ineffectual. Design: Customer Discovery Insights.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

The Product Coalition

DECEMBER 23, 2021

The problem lies in the ill-conceived UX, as users don’t receive information about the current action performed by the system and the time it takes. To increase working efficiency, users can tweak dashboards and choose the most topical tabs. And here’s when UX testing steps in. And the bottom line to always stick to ?

Weak Development Team 187

Weak Development Team UX User Testing Technical Review 187

Reveal

DECEMBER 23, 2024

Why embedded analytics adds value to your data strategy The difference between product analytics and embedded analytics Without data-driven insights, your product risks falling behind competitors who make better-informed decisions. Product analytics gives you the information needed to make smarter, faster decisions.

Data Visualization 65

Data Visualization Embedded Analytics Analytic Tools Feedback Software 65

Intercom, Inc.

JUNE 1, 2021

This is often known as the “swivel chair effect,” whereby support reps need to switch between multiple tools and screens to gather all the necessary information and context they need to solve the customer’s problem. The solution: A tool that allows you to capture (and dig in to) the right information.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

MARCH 9, 2025

E.g., Identify navigation issues in your analytics dashboard based on real-time user interactions. These insights help build the user persona , providing information on user goals, motivations, and frustrations. Create custom analytics dashboards in Userpilot to track relevant metrics and visualize research findings.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Intercom, Inc.

JUNE 8, 2022

Plus, rich information and actions such as switching to a different inbox, viewing conversation events, or accessing extra context about the customer can be expanded when needed. A bird’s eye view of conversations enables you to scan through key customizable information such as waiting time, SLA, and assignee.

Customer Experience 229

Customer Experience Dashboard Naming Events 229

Roman Pichler

APRIL 13, 2021

If the car dashboard continuously showed a range of other data, such as tyre pressure or ABS status, it would be harder to take in the relevant information and make the right decisions while driving. Therefore, limit the number of KPIs you use.

Feedback Software 280

Feedback Software Data Visualization Analytic Tools Research Software 280

Intercom, Inc.

AUGUST 12, 2020

That painful choice ends today as we unveil an array of new features that range from advanced ticketing workflows to new Inbox views, from beefed-up Reporting dashboards to sophisticated asynchronous support. These are deep, powerful features that significantly uplevel the Intercom experience across the Inbox, Messenger, Reporting, and more.

Data Visualization 249

Data Visualization Reporting Tools Customer Experience Customer Feedback 249

Intercom, Inc.

FEBRUARY 2, 2022

By providing interested parties with relevant information, film crews can nurture a sense of community and excitement. Idea: Concept, problem, information gathering. Define your DACI, mapping out the project specific Driver(s) , Approver(s) , Contributor(s) , and those who will be Informed as the project progresses.

Data Visualization 220

Data Visualization User Testing Technical Review Magazine 220

The Product Coalition

OCTOBER 1, 2022

Dashboard/Admin Panel This feature is perhaps the most common one as a dashboard or admin panel is present on any type of mobile app and not just on insurance ones. So when a customer searches for the policy of vehicle insurance, then the policy details page should enlist all the information related to the same. Let’s begin.

Data Visualization 208

Data Visualization Development Artificial Inteligence Technical Review 208

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Mobile in-app feedback tools & solutions.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Userpilot

JANUARY 29, 2025

Leveraging product analytics isnt just about making pretty dashboards; its about viewing your existing data as a learning opportunity to make informed decisions with your onboarding strategy. At Userpilot, we create quarterly dashboards organized by release. These dashboards dont just collect numbers; they tell a story.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

The Product Guy

MAY 7, 2020

Note: It would be hard to track and then follow up engineers to update the JIRA if not in standups Proper dashboarding and reporting to be done in JIRA so that required stakeholders are informed of the progress on a regular basis – at least on a weekly basis. JIRA tickets are updated during the standup.

Technical Review 398

Technical Review Product Management Product Manager Research Software 398

UX Planet

FEBRUARY 12, 2025

This information will also be useful for those with a complex and sophisticated product, helping them to make it easier to understand and to reduce the users cognitive load. MondlyUX/UI Dashboard Design for Language LearningPlatform 4. These can include tabular forms, dashboards, and analytics.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Research Software 59

Intercom, Inc.

JULY 6, 2021

“Real-time dashboards are essential so that everyone around the world can see and make adjustments dynamically” Pam Dodrill explains how they use automation at Zapier to share critical info between shifts: “Real-time dashboards are essential so that everyone around the world can see and make adjustments dynamically.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Productside

MARCH 18, 2025

Analytics Which platform gives teams the clearest insights without drowning them in dashboards? Its the self-serve analytics platform that transforms raw numbers into intuitive dashboards. The platforms real-time performance dashboards highlight not just whats happening, but why its happeningso you can course-correct on the fly.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156