How to Conduct a Root Cause Analysis in SaaS: Step-by-Step Process
Userpilot
FEBRUARY 12, 2025
There are many ways to approach this, but my favorite is how Duolingo created a Markov model around their main business KPI (DAUs) to grow it. In the same way, you can start from your business KPI and then break it down into sensitive metrics you can act on. Root cause analysis report template.
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