UX Planet

MAY 27, 2025

When youre working on a product used by millions on a daily basis, creativity starts to look a little different. Test, observe, and phase them in piece by piece. Work with Qualitative Researchers Numbers will tell you whats happening. Qualitative research tells you why. Team up with UX researchers early and often.

Research Software 94

Research Software User Testing Feedback Software Product Research 94

Product Talk

FEBRUARY 14, 2024

There are all kinds of ways to introduce continuous discovery habits. And if you’re really excited about an idea, you might look for opportunities to share it outside your company with the broader product community. Today’s Product in Practice features a continuous discovery champion who did all three.

Analytic Tools 315

Analytic Tools Research Software Product Research User Testing 315

Userpilot

DECEMBER 31, 2024

You see, although we work hard to make Userpilot the best product adoption tool on the market, we know it isnt the perfect fit for every business. Helping prospects find the right product is a win-win situation. A/B and multivariate testing for optimizing user experiences. Custom dashboards to track key metrics at a glance.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MAY 30, 2024

In the dynamic world of SaaS, creating a robust product feedback loop is essential for continuous improvement. Whether you’re launching a new feature or refining an existing one, gathering insights from users ensures that your product aligns with their needs and expectations. The product feedback loop.

Product Research 104

Product Research Feedback Loop Feedback Software User Testing 104

Intercom, Inc.

AUGUST 25, 2020

I just can’t make sense of this dashboard.”. Along the way, we’ll explore how conversational UX – cooperative exchanges of inputs and outputs – closes gaps between products and users. Ask yourself, “How do I bridge users’ existing mental models and the product itself?”. In UX, don’t present users with a wall of text.

Research Software 290

Research Software User Testing Product Research Customer Experience 290

Userpilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. This is a problem that our own UX researcher at Userpilot, Lisa, faced when she tried recruiting participants the traditional way. Recruiting usability test participants via email.

User Testing 104

User Testing Product Research Research Software Data Visualization 104

Product Talk

SEPTEMBER 4, 2024

Working as a product trio can be a major transformation. Making the shift to product trios involves changing everything from the coworkers you collaborate with most closely and your communication style to the mindset you bring to work every day. – Tweet This The product team at Botify knows this all too well. What works well?

Product Research 263

Product Research Onboarding KPIs CTO Coach Research Software 263

Userpilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. We covered: What mobile UX design is (and how it differs from desktop UX). Actionable mobile UX best practices to give your app a competitive edge. What is mobile UX design? Why is mobile UX design important?

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Research Software 86

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences.

Product Research 104

Product Research User Testing Research Software Data Visualization 104

UX Planet

JANUARY 22, 2025

Problem Brief Over a span of 4 weeks, we tested Civians platform and created design solutions to improve the overall user experience of the dashboard. Our Process To make our interviews more fruitful, we established specific research objectives. During our tests, we identified some broader user behaviortrends: 1.

Data Visualization 98

Data Visualization Research Software Feedback Software Reporting Tools 98

Product Innovation Educators

JULY 22, 2024

Solve problems as a team in just two hours – for product managers Watch on YouTube [link] TLDR Imagine solving big product problems in just two hours instead of five days. This quick and efficient approach to product innovation is changing the game for companies big and small. Sounds impossible, right? Not anymore!

User Testing 301

User Testing Data Visualization Research Software Feedback Software 301

Sachin Rekhi

FEBRUARY 16, 2020

Mastering the craft of product management is no easy task. I instead define a product manager as driving the vision, strategy, design, and execution of their product. It's equally important for product managers to think about each of these four dimensions as having a concrete set of deliverables. Vision: Vision Narrative.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

The Product Coalition

JULY 1, 2022

If you’re looking to present your hard work to stakeholders, justify a product decision, or check the health of your app, you’re in the right place. Learn about the importance of mobile app KPI dashboards and copy dashboards from real mobile app product managers, engineers and designers.

Data Visualization 145

Data Visualization KPI Analytic Tools Research Software 145

Userpilot

AUGUST 10, 2023

How can product teams leverage the product discovery process to create products that satisfy genuine user needs? This article explores every stage of the process and shares some of the best practices that will help product managers deliver delightful user experiences! What is the product discovery process?

Product Research 98

Product Research Analytic Tools Feedback Software User Testing 98

Userpilot

FEBRUARY 25, 2025

Imagine a product team celebrating a 200% spike in sign-ups after a promotional campaign. But without deeper context, they might overlook that these users are churning within weeks, not due to problems with the product, but rather because of bad user onboarding. On the surface, it looks like a win.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

The Product Coalition

DECEMBER 23, 2021

UX does matter. Users share sensitive data and entrust performing operations with their finances, so even minor defects in fintech products destroy confidence, make users question the company’s expertise, and what’s worse, abandon an app. How to make sure that such software products are truly universal?

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Weak Development Team UX User Testing Technical Review 187

UX Planet

JUNE 19, 2025

This article is a practical guide for UX designers who want to e xplore immersive design  — from key terms to real-world use cases. Common Terminology & Pillars in Immersive UX Creating a truly immersive AR or VR experience depends on several important elements. Example: Picking up a virtual key or interacting with a product in AR.

Data Visualization 59

Data Visualization Feedback Software Analytic Tools Research Software 59

Alchemer Mobile

JUNE 4, 2019

We’ve compiled a list of the best tools for mobile in-app feedback —from the technical, back-end side to A/B testing to analyzing VOC (voice of customer). Incorporating these tools into your customer experience tech stack will drive more engagement, deliver high-quality customer feedback, and help inform your product roadmap.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

The Product Coalition

SEPTEMBER 29, 2022

User research is the best way to find out. A little investigative research on G2 uncovered the top 5 analytics UX mistakes made by SaaS vendors. Here are the top complaints distilled from 4,600 G2 product reviews of 140 top SaaS vendors. This flaw creates a massive opportunity for smart product builders.

Analytic Tools 145

Analytic Tools Data Visualization Research Software User Testing 145

UX Planet

JANUARY 22, 2025

They are ignoring brand-driven consistent UX and often associate digital banking with just adding standard features. The user journey-from the first login screen to the advanced investment dashboard-must reflect the institutions identity. We believe that we have found a successful solution and tested it on our clients.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Userpilot

MAY 28, 2025

Youve seen great success with your product and want to turn it into a mobile app. As a product manager, Ive seen it become a constant loop of juggling SDKs, waiting on engineering sprints, patching together feedback tools, and praying your analytics make sense. Your product team deserves better.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software User Testing 82

Userpilot

MAY 30, 2025

One look at your mobile app analytics dashboard, and you just want to shut your eyes and scream in frustration. Ive also included the key metrics I track and recommend for every product team. Data is not fulfilling its value if it is not making an impact on your product. Create contextual feedback surveys in Userpilot.

Onboarding KPIs 88

Onboarding KPIs Feedback Software Analytic Tools Research Software 88

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot.

Product Research 97

Product Research Data Visualization Analytic Tools Feedback Software 97

Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. The choice is tough because there’s no single tool that covers all use cases.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. You can build flows (like carousels, slideouts, and push notifications) without technical expertise, then track user behavior and conduct real-time surveys. But it doesnt have to be that way.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

UX Planet

FEBRUARY 12, 2025

It doesnt merely attract users and creates a convenient, good-looking product. SaaS UX/UI design aims to capture and retain users, teach them how to use the product, simplify complex processes, and create competitive advantages. Every element of the interface should focus on making the product easier to use.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Research Software 59

Userpilot

MAY 22, 2024

Would you have a better understanding of how they interact with your product? Unfortunately, that technology isn’t here yet, so UX research tools are the next best thing. This article will highlight 23 of the best UX research tools available in 2024.

Research Software 105

Research Software Data Visualization User Testing Analytic Tools 105

Userpilot

MAY 27, 2025

So you can better analyze in-app behavior, whether you’re an app developer, product manager, or part of a growth team looking to optimize every tap, swipe, and session. For example, say a user opens your app, skips the onboarding tutorial , and heads straight to the dashboard. What is mobile app tracking? What to use it for?

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96

Userpilot

NOVEMBER 7, 2024

Here are the six key steps to follow as a guide during your decision-making process: Identify difficulties & major time sinks : Pinpoint friction points in your current customer success process, such as communication gaps, data access issues, or time-consuming manual tasks, and assess their impact on productivity. G2 rating : 4.8

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

OCTOBER 28, 2024

Ever wonder why some products instantly click with users while others get abandoned faster than New Year’s resolutions? Use welcome surveys to identify users’ jobs to be done and use cases. You don’t want to send project managers on the ideal path for UX designers, after all.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. TL;DR A sentiment analysis dashboard typically integrates information from multiple data sources, such as social media posts, customer reviews, survey responses , and customer service chats.

Data Visualization 100

Data Visualization Dashboard Customer Feedback User Testing 100

UX Planet

FEBRUARY 6, 2025

Banks invest many resources into research, security and basic digital service functionalityonly to follow up with so-called Lean Designs, which are little more than colorized, clickable prototypes. Wheres the authenticity, the cutting-edge aesthetics or the refined UX that we know customers crave from a premium digitalservice?

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. Use multiple question types in your customer satisfaction survey. Ensure your survey questions are free of bias.

Customer Satisfaction 98

Customer Satisfaction Product Research Feedback Software Customer Feedback 98

Userpilot

JANUARY 9, 2024

With the vast number of people required to conduct research efficiently, orchestrating this symphony of manpower and resources can be incredibly challenging. TL;DR Research operations (also known as ResearchOps) consist of organizing people, resources, and processes to streamline research and maximize impact.

Research Software 101

Research Software Data Visualization Analytic Tools User Testing 101

UX Planet

FEBRUARY 5, 2025

This case study reveals how Rumi Cosmetiques doubled its conversion rates and saw a 75% increase in adds to cart within a week, thanks to strategic changes in their user experience (UX) design and conversion rate optimization (CRO). In tandem, product descriptions were rewritten with a storytelling approach.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

OCTOBER 31, 2024

So, how do you get started with product analytics ? In this article, we’ll talk about: What product analytics is and why you need a solid strategy. Key steps to build and improve your product analytics strategy. What is product analytics? Why should you have a product analytics strategy?

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105

Userpilot

JUNE 10, 2024

Understanding and addressing user problems is a fundamental aspect of effective UX design. Digging deeper into user problems helps UX designers identify user pain points and create experiences that fulfill their needs. User research includes several techniques, such as surveys, interviews, focus groups, and usability testing.

Data Visualization 104

Data Visualization Analytic Tools Research Software Feedback Software 104