TechEmpower - Product Management

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. But great documentation doesn’t happen by accident. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation?

Document 98

Document Analytic Tools Feedback Software User Testing 98

UX Planet

FEBRUARY 1, 2024

It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings. This results in inefficiencies, data disarray, and security risks.

Analytic Tools 86

Analytic Tools Data Visualization Research Software Reporting Tools 86

Userpilot

APRIL 10, 2024

Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

JANUARY 9, 2024

But the question is, how do you conduct a UX audit, what quantitative data should you look at, and what does a good UX design even look like? TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. Review and analyze to identify improvement opportunities.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

UX Planet

JANUARY 18, 2024

It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights. This process is pivotal for gathering insights that inform the design phase. UX design, on the other hand, uses these insights to create intuitive, user-friendly interfaces and experiences.

Data Visualization 74

Data Visualization User Testing Research Software Product Research 74

Userpilot

OCTOBER 20, 2023

Sentiment analysis makes it possible to compare your product to competitors, evaluate the impact of your product/marketing efforts, and gather actionable growth insights. You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. What is sentiment analysis?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

The Product Coalition

JULY 8, 2021

Since volumes of textual data increase, natural language processing becomes an effective tool for financial analysis. Photo by Morgan Housel on Unsplash The language is the substance absorbing information from the epochs, reflecting social trends and giving a profound insight into things happening to us, humans, today.

Data Visualization 151

Data Visualization Reporting Tools Analytic Tools Banking 151

Intercom, Inc.

MAY 19, 2021

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? This surfaced as an increasingly large percentage of our product teams’ time being spent on operations or deep diving into understanding our small set of core technologies.

Technical Review 216

Technical Review Technology Systems Review Engineering 216

Amplitude

NOVEMBER 26, 2019

Generating data is easy. Data is often not accessible unless you can write code. People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. It doesn’t have to be this way.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Usersnap

DECEMBER 10, 2023

However, as pivotal as it is, it’s frequently harassed by challenges, underscoring the quintessential role of having adept UAT testing tools. Price comparison tools often didn’t work. Data mismatches occurred, with some users receiving incorrect insurance information or pricing. Pick the best UAT tool for you ?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 21, 2024

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Create a knowledge base so customers can self-service solutions instead of contacting support. Track whether your support documents are helping customers and refine them accordingly.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

JANUARY 20, 2024

Be specific, use data , not assumptions or speculations, and refrain from jumping to conclusions about possible causes. Collecting data about the problem’s nature and its extent is key to making informed decisions. Based on the data, formulate hypotheses on potential causes. The RCA process starts by defining the problem.

Feedback Software 115

Feedback Software Analytic Tools Research Software User Testing 115

The Product Coalition

FEBRUARY 16, 2022

Most companies these days have a healthy dose of Artificial Intelligence at the centre of their technology spectrum. Many companies are rolling out applications that make use of this technology at its core. Technology is a means to solve the problem. Cost impact of the incorrect prediction? Which has a severe impact?

Data Visualization 125

Data Visualization Artificial Inteligence Customer Experience Document 125

The Product Coalition

JANUARY 26, 2022

At the same time, consolidation faces a big problem: it gets hard to collect real-time data on health issues. Table of Contents The Story Begins in Iowa ; Joining the Family Business ; Creating the Solution ; Making the Product ; Technical Challenges ; Moving To the Market ; Founder Tips ; Conclusion.

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization Engineering 118

The Product Coalition

SEPTEMBER 9, 2022

That’s where a market requirements document comes into play. The market requirement document is a strategic artefact that product managers usually write. What is included in a market requirements document (MRD)? A typical market requirements document answers the following questions: What market is the product targeting?

Document 120

Document Research Software Analytic Tools Marketing 120

The Product Coalition

JANUARY 5, 2023

The insurance industry is no stranger to technological change. Source: 1 Claim process & documents review The insurance claim process is a complex process. It involves a lot of paperwork, data collection, and knowledge of the insurance product. The process typically begins with the filing of a claim form.

Document 78

Document Systems Review Customer Experience Technical Review 78

Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. Your data is our most critical asset. Data is kept safe at rest and in transit.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

The Product Coalition

DECEMBER 12, 2022

AI powered systems are adept at reading 1000s of documents and automatically classifying them into the right categories. Sorting through and organizing high volumes of unstructured documents can be time consuming and painful. Organizations that receive documents from multiple channels (paper, email, electronic fax, FTP, etc.)

Data Visualization 103

Data Visualization Reporting Tools Research Software Systems Review 103

Amplitude

JANUARY 23, 2020

In the last decade, data governance has undergone a transformation. We’ve seen that self-service analytics platforms like Amplitude have fundamentally changed how teams interact with product data, their immediate teammates, and their organizations. Data governance is the foundation of these digital relationships.

Data Visualization 58

Data Visualization Government Analytic Tools Feedback Software 58

Userpilot

MARCH 3, 2022

In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Knowledge bases are a valuable tool in building that understanding. Reduce customer churn due to friction.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Department of Product

OCTOBER 26, 2023

Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance. Microsoft impressed with a 27% jump in net income as the company reported revenues of $56.52 Usage data pertains to the way a user interacts with a service.

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

Atlassian

FEBRUARY 9, 2022

That’s the thinking behind Atlassian IT’s service desk consolidation project. In short, we used our own products to vastly improve the end-user customer experience while consolidating and automating the data flow so our support team can make better decisions, faster. Why we built a new service desk. In IT Service Management.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

MARCH 16, 2023

Looking for an in-depth review of UserGuiding pricing so you can understand whether it’s the right choice for you? Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. UserGuiding’s dashboard. The platform serves as a tremendous no-code onboarding tool.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Usersnap

MAY 17, 2023

We’ve all faced the frustration of trying to make sense of a web page cluttered with text and visuals. Website annotation tools can enhance collaboration and communication among online communities and provide valuable insights and suggestions for web developers, product managers and content creators. Let’s dive in!

Feedback Software 52

Feedback Software Research Software Data Visualization Reporting Tools 52

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture.

Agile 89

Agile Data Visualization Feedback Software Reporting Tools 89

The Product HQ

FEBRUARY 6, 2023

Curious to find out the average salary of a senior technical product manager? In today’s market, the necessity for senior technical product managers is high. The role of senior technical product manager requires extensive knowledge and understanding of products that, in the end, produce high-value deliverables.

Technical Review 52

Technical Review Data Visualization Product Management Product Manager 52

The Product Coalition

FEBRUARY 12, 2024

I enjoyed in-person meetings, especially in-person product review meetings. Early in the pandemic, this led me to resent virtual meetings, especially virtual product review meetings. This particular product review meeting was a breaking point. I struggled to figure out how to run the product review meeting effectively.

Technical Review 113

Technical Review User Testing Product Research Customer Feedback 113

The Product Coalition

DECEMBER 25, 2023

However, I can certainly think of product or marketing professionals who use the term value when referring to cheap widgety dashboards and features aimed at novelty seekers, or following an industry trend with no real vision. Users want to use software that will make it easy to collect data. What is the “job” of a McDonald’s Milkshake.

Analytic Tools 119

Analytic Tools Data Visualization Software Review Customer Experience 119

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Or is it about refining, documenting, and shepherding the ongoing use of established processes?

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Taking into account the expanding usage of technologies in the financial industry, there is no wonder people started wondering how to make a fintech app. What is fintech?

Research Software 115

Research Software Feedback Software Reporting Tools Data Visualization 115

BrainMates

SEPTEMBER 7, 2021

Whether observing people using a technology or system in the workplace, at home, or out in public, it can provide insights not available in quantitative data. We listened and diligently documented how they created and captured series and episodic metadata, and how it flowed through the ecosystem. But it does.

Research Software 98

Research Software Product Research Systems Review User Testing 98

Userpilot

JULY 21, 2022

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. Create an in-app resource center and offer self-service support on-demand.

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Gainsight

AUGUST 24, 2020

Such tech-touch onboarding would boost brand affinity for end-users who embrace (and would likely evangelize) a product with robust features and functionality that’s also easy to navigate and has built-in responsiveness and support. . We’ve identified three critical steps for optimizing tech-touch customer onboarding.

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

ProductPlan

MARCH 17, 2022

Implementing product ops at your company will reduce your team’s need to produce clunky, one-way communication vehicles like the product requirements document (PRD). the product requirements document, and why would you ever want one? A product requirements document describes every capability needed for a product or feature release.

Document 100

Document Feedback Software User Testing Customer Feedback 100