BrainMates

APRIL 2, 2019

Great Product Managers deliver products for a market segment, not for an individual or for one enterprise customer. You’ll be faced with many different requests to make a change to your product for a handful of customers, and will need to use your judgement, data, or both, to evaluate these promptly. Shy away from taking initiative?

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Gainsight

JULY 6, 2021

In the introduction of “The Customer Success Professional’s Handbook,” Gainsight’s CEO, Nick Mehta, stated, Companies cemented in the past are still searching for ways to automate the humanity out of customer relationships. By “seeing” into your customer accounts, you can better understand them through usage insights and health scoring.

Artificial Inteligence 73

Artificial Inteligence Feedback Software Reporting Tools Data Visualization 73

Gainsight

NOVEMBER 16, 2021

You know you need clear user data to fuel growth, but with desktop or on-premise applications, that user experience might be getting fragmented or jumbled. . Data security is one common benefit of using on-premise applications. After all, when you use third-party software, you’re also sharing data with those companies.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

DISQO

JUNE 15, 2015

In theory, user feedback can enable product managers to apply a data-driven approach to decision-making, so that only demanded features and products get built. For example, we’ll often find that in surveys, consumers report that user reviews are unimportant in making purchasing decisions.

User Testing 49

User Testing Technical Review Data Visualization Customer Feedback 49

Gainsight

AUGUST 5, 2022

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. Using data and playbooks to mitigate customer risks. Sometimes that valuable insight means you have to say “no” to the customer when they try to repeat flawed processes and practices. .

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Split

AUGUST 16, 2018

Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. This co-author of the Jolt award-winning Continuous Delivery also made hefty contributions to both Lean Enterprise and The DevOps Handbook. One is architecture.

Analytic Tools 58

Analytic Tools Feedback Software Research Software Engineering 58

Gainsight

MAY 10, 2021

The recent proliferation of streaming services has led to an abundance of original content. The foundations and roadmap they developed were solid, scalable, and able to handle the incredibly rapid growth their CS organization was predicted to achieve. Topic: Data-Driven Onboarding. Netflix, Hulu, Amazon Prime, HBO Max, Disney+.

Data Visualization 52

Data Visualization Travel Customer Experience Customer Feedback 52

DISQO

JUNE 15, 2015

In theory, user feedback can enable product managers to apply a data-driven approach to decision-making, so that only demanded features and products get built. For example, we’ll often find that in surveys, consumers report that user reviews are unimportant in making purchasing decisions.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

In theory, user feedback can enable product managers to apply a data-driven approach to decision-making, so that only demanded features and products get built. For example, we’ll often find that in surveys, consumers report that user reviews are unimportant in making purchasing decisions.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

Intercom, Inc.

OCTOBER 24, 2019

She and her partners recently published Get Together , a book that distills key insights from some of their favorite projects and provides practical advice for how to jumpstart a passionate, engaged group. He was in that growth hacking space of a very data-driven high-growth stage of a company. Get to know your biggest fans.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

The Product Coalition

MARCH 23, 2018

We’ve been working with scaling & Enterprise SaaS companies for a few years now and when it comes to product feedback and prioritization, process & data are absolutely key. It’s not your fault, you simply can’t do it with your data spread around like that! Get all your data in one place. no surprises there at all!

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Arkenea

MARCH 15, 2025

The HIMSS developed a multi-level framework to assist medical personnel in evaluating their data exchange and document management capacities. HIE is part of an architecture that connects multiple applications and enables them to transfer data. Data is transmitted through a vast variety of numbers and formats.

Healthcare 52

Healthcare Reporting Tools Analytic Tools Software Review 52

Sequent Learning

SEPTEMBER 4, 2019

Over the past couple of years, a number of software companies have emerged with tools that are designed to help product managers do their jobs. Finely focused product goals and strategies, based on relevant market and business data and extraordinary insights. That’s great news. What Does a Product Manager do?

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

Lenny Rachitsky

APRIL 20, 2025

Challenge SaaS purchases by exploring if AI tools can enable your domain specialists to build custom solutions tailored to your specific needs. Get your hands dirty with AI tools immediately—the competitive advantage gap between AI tool users and non-users will dramatically widen in the next year.

Software Review 80

Software Review Technical Review Data Visualization Development 80

Intercom, Inc.

FEBRUARY 5, 2019

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Get your free copy of The Sales Handbook. Whether your sales team is five or 500 people, a well formulated sales strategy is crucial to being able to close deals quickly and predictably.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Business of Software Conference

DECEMBER 14, 2023

Rule Worth Breaking #5: You shouldn’t make big decisions without substantial data to back them up. You set the rules and write the handbook. Remember, our customers are big: It’s enterprise software, it’s people like Adobe and Intuit and Cisco and Qualcomm – those are all our customers. This is liberating.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

Gainsight

APRIL 2, 2021

Indeed, since Gitlab is so transparent, you can see their approach , including how they leverage Gainsight , in their online handbook. . Here are the top 6 insights: 1. They talked about the importance of “show and tells” for the company to learn enterprise use cases. Adoption Analytics Are Vital.

User Testing 52

User Testing Customer Feedback Customer Experience Analytic Tools 52