Mind the Product

MARCH 7, 2019

Software as a service (SaaS) has become much more attractive to customers as SaaS companies embrace the idea of offering rich integrations with other platforms. While working on a knowledge management solution aimed at custom support and sales teams, we integrated with several customer support desks and CRM.

Reporting Tools 148

Reporting Tools Data Visualization Customer Experience User Testing 148

Intercom, Inc.

SEPTEMBER 8, 2021

By leveraging a combination of technology and the knowledge and expertise of your team, you can anticipate customer needs and use targeted messages , banners , custom bots , and more to alert your customers to temporary issues or provide a little bit of extra help where it’s needed. Stepping in at the right time.

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

Folding Burritos

JANUARY 25, 2018

Or perhaps we’re reaching out to other teams to ask questions like: “Which bugs have been reported this week?”. Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there. How’s that KPI doing?”.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. But how do you know you’re picking the right tools? Amplitude is the best event-tracking software.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

MARCH 16, 2019

Software as a service (SaaS) has become much more attractive to customers as SaaS companies embrace the idea of offering rich integrations with other platforms. While working on a knowledge management solution aimed at custom support and sales teams, we integrated with several customer support desks and CRM.

Reporting Tools 63

Reporting Tools Data Visualization Customer Experience User Testing 63

eG Innovations

DECEMBER 7, 2022

SNMP exposes management data in the form of variables on the managed systems organized in a management information base (MIB), which describe the system status and configuration. Other vendor proprietary MIBs yield more insight into device health and performance. of a server or device.

Enterprise 52

Enterprise Reporting Tools Data Visualization Transportation 52

Revulytics

FEBRUARY 12, 2019

These roles are called inbound product managers and outbound product managers, or technical product managers and strategic product managers. What’s more, those product managers reported spending: Almost 75% of their time on tactical activities. The same data can help in tracking profitability. Consider win-loss analysis.

Data Visualization 66

Data Visualization Product Management Product Manager Outbound 66

Userpilot

AUGUST 14, 2023

As third-party data becomes less reliable, first-party analytics are going to shape most business decisions going forward. And the transition is already happening, as 88% of marketers think first-party data is more important now than a couple of years ago. While first-party data is completely private.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Intercom, Inc.

NOVEMBER 28, 2018

But figuring out which sales tools you should buy and invest in – let alone what each tool even does – can be a daunting task. This is especially true when you consider the seemingly endless list of sales tools to choose from. Before we begin: how to choose your sales tools. Better tools, not more tools.

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

Product Bookshelf

FEBRUARY 21, 2017

Although some growth tactics are specific to outbound marketing, many are directly tied to the product. Additionally, the available code attracts people who are looking for open source code for their products and services. ” The LinkedIn case study has an important insights on growth from Elliot Shmukler.

Data Visualization 48

Data Visualization User Testing Onboarding KPIs Product Research 48

Intercom, Inc.

JUNE 22, 2022

That’s why we’ve released Intercom SMS, a true two-way SMS solution that facilitates real conversations between businesses and their customers – building relationships and bringing engagement to the next level. Single platform offers a seamless customer experience. Targeted and personalized outbound messaging.

Reporting Tools 211

Reporting Tools Analytic Tools Research Software Feedback Software 211

Userpilot

AUGUST 31, 2023

As the user base grows, the company gains valuable insights into different customer needs and preferences, which can inform product enhancements. Consideration Potential customers have identified their problems and are actively researching various solutions. This article answers that and more. What is customer acquisition marketing?

Research Software 110

Research Software Feedback Software Analytic Tools User Testing 110

Userpilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. Integrations are links between Userpilot and other tools in your stack. Multiple teams mean multiple tools.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98

Intercom, Inc.

NOVEMBER 10, 2020

Customers expect a seamless and personalized experience at every point of their journey, but managing all of these interactions across different channels, teams, and tools can often be difficult and inefficient. Design cohesive messaging flows across multiple channels with our new visual campaign builder.

Data Visualization 104

Data Visualization Customer Experience User Testing Research Software 104

Userpilot

NOVEMBER 6, 2020

In this post, we’re going to provide you with the best Product Marketing tools for each Product Marketing Job-To-Be-Done – which are critical for allowing your product marketers to do their work independently from your dev team or graphic designers! Post-signup: User Analytics : Hotjar , Heap. Pre-signup Product Marketing Tools.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Reporting Tools 76

Intercom, Inc.

JULY 26, 2018

The value in conversations can be seen in how they help sales teams develop relationships with their leads and push deals over the line, as well as how a conversation allows support teams to work through tough problems and find the best solutions possible for customers. To export your metadata into a CSV just go to the “Reports” page.

Onboarding KPIs 112

Onboarding KPIs Embedded Analytics Feedback Software Data Visualization 112

Intercom, Inc.

JULY 9, 2020

When taken in the context of his ‘coming of age’ alongside SEO it’s little wonder that his insights on the topic are worth hearing. We hear Kevin’s predictions for the future of SEO and why keywords might not be as important as we think. And I would say I have a very analytical and ambitious mind.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

The Product Coalition

FEBRUARY 12, 2018

StepShot is a powerful and yet simple to use tool that enables you to create detailed step-by-step procedure guide or manual. This tool brings creating manuals to the new level, when each step of the procedure can be edited within one program and then the whole story bulk can be exported and saved as a document. Sounds too long, right?

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68

Userpilot

JUNE 19, 2023

Gainsight’s 2022 report shows free trials involving PQLs had 2.8X A similar survey by Softletter reported a 25% SaaS conversion rate for free trials that didn’t require credit cards. Product adoption rate benchmarks: File sharing and collaboration tools have 20.9% Education-related SaaS platforms come second with 7.5%

Research Software 98

Research Software Analytic Tools B2B Reporting Tools 98