Folding Burritos

JANUARY 25, 2018

Or perhaps we’re reaching out to other teams to ask questions like: “Which bugs have been reported this week?”. Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there. How’s that KPI doing?”.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Userpilot

JUNE 29, 2023

TL;DR Userpilot, Mailchimp, Databox, and Lucky Orange are the best HubSpot integrations available for data sync. Userpilot will be an excellent addition to your HubSpot data tool stack. This means you can send and receive data to/from HubSpot. Schedule sales call with attractive leads in-app via Userpilot content.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. But how do you know you’re picking the right tools? Amplitude is the best event-tracking software.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

Lenny Rachitsky

JANUARY 16, 2024

B2B SaaS equations A B2B SaaS business sells cloud-hosted software on a subscription basis (that’s what makes it software as a service—SaaS) to other businesses (that’s what makes it B2B). Examples include Snowflake, Slack, and Jira. B2B SaaS businesses typically monetize in one of two ways— per seat (e.g.

User Testing 122

User Testing B2C Outbound Feedback Software 122

Intercom, Inc.

SEPTEMBER 8, 2021

With Intercom, the team can identify which customers are online and affected by a temporary outage or issue and send targeted outbound messages to proactively communicate with those affected to let them know that they’re aware of the issue and working on a fix. “By Outbound Messages. Stepping in at the right time.

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

Intercom, Inc.

JULY 15, 2021

By combining Intercom’s Business Messenger with other marketing and sales tools in your tech stack, you can create scalable, sophisticated processes to de-anonymize web traffic, score potential leads, route them to the right people, and enable reps to communicate with prospects in the most effective way possible. Yes, you can.

Outbound 232

Outbound Customer Experience Data Visualization Messaging 232

Amplitude

NOVEMBER 14, 2017

Hack #2: Pull the user research subject emails yourself – don’t let yourself be blocked by a data analyst. Too many product teams still treat analysts and data scientists like human-interfaces-to-sql. Instead, use a product analytics tool to do it yourself. Your personal email will likely get more clicks anyway.

User Testing 134

User Testing Research Software Product Research Customer Feedback 134

Intercom, Inc.

NOVEMBER 30, 2022

Use the visual email template editor to resize images, edit font and styling, create blocks of content, manage alignment, and more. Custom objects allow you to store your data in a more flexible way – and with custom objects in our next-gen Inbox, your teammates can get more context on a user or the specific conversation. With API 2.6

Customer Experience 104

Customer Experience User Testing Customer Feedback Data Visualization 104

Userpilot

OCTOBER 8, 2021

Sales-based growth meant sending thousands of outbound messages in an attempt to find the key decision-maker, shorten the sales cycle, and close aggressively. Over the past few years, companies like Slack, Airtable, and Trello have discovered that they can achieve rapid growth by turning their product itself into a lead generation tool.

Analytic Tools 92

Analytic Tools Research Software Data Visualization Product Research 92

Mind the Product

MARCH 7, 2019

Software as a service (SaaS) has become much more attractive to customers as SaaS companies embrace the idea of offering rich integrations with other platforms. Data integration is often the simplest type of integration to implement, but requires proper information management techniques to make the solution sustainable and cost-effective.

Reporting Tools 147

Reporting Tools Data Visualization Customer Experience User Testing 147

Revulytics

FEBRUARY 12, 2019

These roles are called inbound product managers and outbound product managers, or technical product managers and strategic product managers. What’s more, those product managers reported spending: Almost 75% of their time on tactical activities. The same data can help in tracking profitability. Consider win-loss analysis.

Data Visualization 66

Data Visualization Product Management Product Manager Outbound 66

Userpilot

AUGUST 14, 2023

As third-party data becomes less reliable, first-party analytics are going to shape most business decisions going forward. And the transition is already happening, as 88% of marketers think first-party data is more important now than a couple of years ago. While first-party data is completely private.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Feedback 91

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Strategic product management must be based on data. How can product managers access the data they need? Are you ready to dig in?

Product Research 89

Product Research User Testing Customer Feedback Research Software 89

Intercom, Inc.

JUNE 22, 2020

Chats and Posts: In Intercom, you can send outbound chats and posts in both mobile and desktop apps. Posts are primarily used to promote major product updates and tend to be more visually appealing. In-app messaging is a great tool to provide valuable tips and remind users why they should continue using your app.

Feedback Software 235

Feedback Software Messaging User Testing Customer Experience 235

The Product Coalition

NOVEMBER 27, 2017

don’t let yourself be blocked by a data analyst. Too many product teams still treat analysts and data scientists like human-interfaces-to-sql. Instead, use a product analytics tool to do it yourself. Screenshot of how I pulled user research candidate emails from our product analytics tool?—?it

User Testing 60

User Testing Research Software Product Research Customer Feedback 60

Intercom, Inc.

DECEMBER 6, 2019

They can also provide insights on user behavior to help customers achieve their goals faster, like the example from Nike below: App updates. Whether it’s a new accessibility feature that makes using your tool easier or a new set of daily crosswords available to play, this type of push notification creates a better experience for users.

User Testing 138

User Testing Marketing Customer Experience Data Visualization 138

eG Innovations

DECEMBER 7, 2022

SNMP exposes management data in the form of variables on the managed systems organized in a management information base (MIB), which describe the system status and configuration. Other vendor proprietary MIBs yield more insight into device health and performance. DATA-DOMAIN-MIB. in the same data center). FCMGMT-MIB.

Enterprise 52

Enterprise Reporting Tools Data Visualization Transportation 52

eG Innovations

NOVEMBER 17, 2021

Listening on open TCP ports is an extremely bad practice for cloud architectures, as it exposes products and services to accepting incoming messages from malicious parties. Unlike the on-premises Remote Desktop Services (RDS) deployments, reverse connect transport doesn’t use a TCP listener to receive incoming RDP connections.

Analytic Tools 52

Analytic Tools Data Visualization Transportation Inbound 52

The Product Coalition

MAY 10, 2019

In analytics lingo, one way to assess these critical journeys is through user flows. User flows are for the visual learner. Via distinct arrows, where thickness indicates number of navigations, user flows show you the inbound and outbound journeys for every screen and popup within your app. Let’s rewind for a second though.

Analytic Tools 75

Analytic Tools Customer Experience Customer Feedback Data Visualization 75

Product Bookshelf

FEBRUARY 21, 2017

Although some growth tactics are specific to outbound marketing, many are directly tied to the product. Additionally, the available code attracts people who are looking for open source code for their products and services. ” The LinkedIn case study has an important insights on growth from Elliot Shmukler.

Data Visualization 48

Data Visualization User Testing Onboarding KPIs Product Research 48

The Product Coalition

MARCH 16, 2019

Software as a service (SaaS) has become much more attractive to customers as SaaS companies embrace the idea of offering rich integrations with other platforms. Data integration is often the simplest type of integration to implement, but requires proper information management techniques to make the solution sustainable and cost-effective.

Reporting Tools 63

Reporting Tools Data Visualization Customer Experience User Testing 63

Intercom, Inc.

NOVEMBER 28, 2018

But figuring out which sales tools you should buy and invest in – let alone what each tool even does – can be a daunting task. This is especially true when you consider the seemingly endless list of sales tools to choose from. Before we begin: how to choose your sales tools. Better tools, not more tools.

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

Bain Public

JANUARY 24, 2022

Second, to assist and work in collaboration with the rest of the Product Management team and third, to work in collaboration with our outbound communication team – which includes social media and a team of content creators. Work where you want to.

UX 52

UX Research Software Artificial Inteligence Outbound 52

Bain Public

JANUARY 24, 2022

Second, to assist and work in collaboration with the rest of the Product Management team and third, to work in collaboration with our outbound communication team – which includes social media and a team of content creators. Work where you want to.

UX 52

UX Research Software Artificial Inteligence Outbound 52

Userpilot

JANUARY 26, 2024

Product-led growth is predicted to become even more prominent in 2024. Gather customer insights on how to improve the CX via surveys and direct interactions with users. Lean into product analytics to enable data-driven decision-making. Let's dive in! Use contextual in-app messages to introduce new features.

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization User Testing 82

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. But we also use new tools such as Intercom to gather intent from inbound leads, or to gather intent from outbound companies that come back to the website.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

JUNE 22, 2022

That means customer data, conversation histories, and context – all in one place. Targeted and personalized outbound messaging. With Intercom SMS, you can leverage the rich, first-party customer data you already have within our platform to send personalized messages to specific groups of customers based on behavior and user data.

Reporting Tools 211

Reporting Tools Analytic Tools Research Software Feedback Software 211

Userpilot

AUGUST 31, 2023

As the user base grows, the company gains valuable insights into different customer needs and preferences, which can inform product enhancements. They organize webinars , podcasts, workshops, and other events to attract potential customers. This article answers that and more. What is customer acquisition marketing?

Research Software 92

Research Software Feedback Software Analytic Tools User Testing 92

Userpilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. Integrations are links between Userpilot and other tools in your stack. Multiple teams mean multiple tools.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Technical Review 90

Intercom, Inc.

NOVEMBER 10, 2020

Customers expect a seamless and personalized experience at every point of their journey, but managing all of these interactions across different channels, teams, and tools can often be difficult and inefficient. Design cohesive messaging flows across multiple channels with our new visual campaign builder.

Data Visualization 104

Data Visualization Customer Experience User Testing Research Software 104

Intercom, Inc.

AUGUST 25, 2021

We came to the belief that, yes, it was, but that the tools that were available at the time were the things holding people back. We came to see that there was great, great room for improvement and that there was an opportunity to create tools that could much better support human connection.”.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

eG Innovations

NOVEMBER 19, 2021

Amazon Web Services (AWS) is one of the most comprehensive and broadly adopted cloud service providers in the industry, offering over 200 fully featured services from data centers globally. A recent survey estimates that AWS is the largest cloud service provider and accounts for 32% of the worldwide cloud services market.

Data Visualization 59

Data Visualization Analytic Tools User Testing Customer Experience 59

Bain Public

NOVEMBER 4, 2018

As promised, here are the slides from my talk at Impact Product Management Conference 2018 event in Budapest, Hungary. Product Managers translate between the need to support the effectiveness of outbound activities (Sales, Marketing, Customer support) and the need for efficiency in internal ones (Strategy, Engineering, UX).

User Testing 40

User Testing Feedback Software Customer Experience Customer Feedback 40

Mironov Consulting

FEBRUARY 6, 2020

A music streaming service needs different health indicators than an aircraft manufacturer or online ad marketplace or security software vendor or dating app. It’s important to find KPIs that will provide insight into your business and help uncover underlying issues. But metrics aren’t generic. Rarely pays out. TTV: Time-To-Value.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Userpilot

NOVEMBER 6, 2020

In this post, we’re going to provide you with the best Product Marketing tools for each Product Marketing Job-To-Be-Done – which are critical for allowing your product marketers to do their work independently from your dev team or graphic designers! Post-signup: User Analytics : Hotjar , Heap. Pre-signup Product Marketing Tools.

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Reporting Tools 75

Userpilot

NOVEMBER 20, 2022

A marketing roadmap is a structured timeline of events that communicates the marketing objectives and action plan. Finally, always analyze, test, and refine your process to match new data and information. Marketing roadmaps are complex documents that capture and visually communicate your marketing plan. Source: Aha!

Onboarding KPIs 92

Onboarding KPIs Roadmap Marketing Feedback Software 92

Intercom, Inc.

JULY 26, 2018

In the past month, we’ve shipped 13 new features to help our customers increase conversions on their websites and in their apps, and ensure they’re having the right conversations and collecting the right data. Spot conversation trends faster and make informed decisions with improved tag reporting. Embed apps right inside your messages.

Onboarding KPIs 112

Onboarding KPIs Embedded Analytics Feedback Software Data Visualization 112