Gainsight

JUNE 16, 2022

Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. Let product analytics illuminate the best path forward. Incorporating product data is necessary, but not all product analyses provide the same advantages. Why You Need Data to Back Your Product Roadmap.

Data Visualization 52

Data Visualization Roadmap Analytic Tools Feedback Software 52

ProductPlan

AUGUST 16, 2022

Sure, there’s the one-off request for a new addition to the product stack or travel for a product management conference. Data analysis & visibility. Yet, without a dedicated product operations resource, those requests for such reports often fall onto employees with other responsibilities. Predictability & process.

Data Visualization 64

Data Visualization Reporting Tools Feedback Software Product Research 64

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? A retention rate of 90% or above is considered good in the SaaS world. Enabling users to solve their own problems with self-service support. Identifying early signs of churn with analytics and acting fast.

Product Research 97

Product Research Onboarding KPIs Customer Experience Data Visualization 97

CardBoard

AUGUST 10, 2023

There’s a tool you can use to avoid this scenario. It’s not another meeting to schedule or report to file. Steve Blank, a seasoned entrepreneur, is at a software company called E.piphany. You’re interviewing potential customers, conducting surveys, and gathering data. Now, I can almost hear you groaning.

Product Research 52

Product Research User Testing Customer Feedback Data Visualization 52

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. For that reason, we’ll go over 12 of the best tools you should use when conducting product research. UXPressia. Productboard.

Data Visualization 104

Data Visualization Research Software Feedback Software Analytic Tools 104

Gainsight

AUGUST 22, 2021

Product-led growth (PLG) strategies are making waves in the SaaS industry—and that’s good news for SaaS product leaders and managers. In SaaS, PLG models are becoming increasingly important. In fact, a Dimension Data study found 84% of companies that place a focus on bettering the customer experience saw an uptick in revenue.

Feedback Software 52

Feedback Software Research Software Product Research User Testing 52

Gainsight

APRIL 2, 2021

It was energizing to hear peoples’ excitement about traveling again. Because the product is so technical, the CS team includes the traditional CSM role as well as Technical Account Managers and Solutions Architects. Here are the top 6 insights: 1. Adoption Analytics Are Vital. CS Needs to Plan for “Tech Touch” from Day 1.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

Gainsight

AUGUST 30, 2019

As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. This is real-time, super-rich data. What’s really happening to product feedback? In short, customer feedback seems to vanish into a black hole, they told me. The Core Feedback Loop.

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Feedback Software User Testing Customer Feedback Product Research 40

Gainsight

MAY 4, 2023

It’s no longer about individual or direct contributions on your community platform only. And more importantly, you may not even need a platform…yet! We get professionals together to connect people without the need to travel – it’s a great way to start your community” he says. And finally, it’s about the customer experience.

Feedback Software 52

Feedback Software Customer Experience User Testing Product Research 52

Gainsight

OCTOBER 14, 2020

With the year 2020 delivering what it has, we can all feel nostalgic about turning back the hands of time to a simpler life of socializing, hugging, and unrestricted travel. . Gamers know all too well the shortcuts to ‘level up,’ allowing their character to have more abilities, advance boards, and access new tools to win.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Amplitude

OCTOBER 9, 2019

His firm, Black Swan Farming , has worked with a diverse array of companies, including: shipping conglomerate Maersk Line, travel and tourism giant TUI Group, and marketing materials purveyor Vistaprint. “In As soon as you place a target on that thing, that’s when it becomes problematic,” he reports. Technology as the Forcing Function.

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Reporting Tools Analytic Tools Feedback Software Data Visualization 45

DISQO

JULY 23, 2019

Companies that put consumer insights at the center of everything they do, that’s who. But in this model, a huge and costly study will take weeks (or longer) to produce results, and by that time you’ll be outmaneuvered by a challenger brand that develops products at lightning speed based on insights they gather from Instagram.

User Testing 40

User Testing Branding Data Visualization Product Research 40

DISQO

JULY 23, 2019

Companies that put consumer insights at the center of everything they do, that’s who. But in this model, a huge and costly study will take weeks (or longer) to produce results, and by that time you’ll be outmaneuvered by a challenger brand that develops products at lightning speed based on insights they gather from Instagram.

User Testing 40

User Testing Branding Data Visualization Product Research 40

Surya Suravarapu

FEBRUARY 27, 2020

It is wanting more that pushes humanity to seek improvements, develop new technologies, and reach for a higher level." The users themselves, if they can, may build new solutions: the DIY types. Keep that feedback coming. Your job is to understand the fears, validate them, and offer solutions. Co-create whenever possible.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

The Product Guy

JUNE 20, 2019

When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old. Since then we have grown to over 100 employees, we have more than 800 companies using our software, and we have expanded globally. About Terri Boshoff.

Product Research 151

Product Research Feedback Software User Testing Technical Review 151

Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. And about two years ago we came up with the idea of building into our system, I call it an A.I.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Mixpanel

JULY 22, 2020

Quick feedback loop: The results of your changes can be seen quickly. Stable: It’s a predictable measurement tool, and you’re confident your work won’t be drowned out by noise. Instrument: Implement a tool that allows your team to easily watch this metric.

User Testing 52

User Testing Product Research Framework Data Visualization 52

DISQO

MARCH 27, 2020

Consumers are still buying things and using most services, often in new ways. But purchase behaviors and engagement with services have shifted, in some cases quite dramatically in a very short period of time. shift to direct-to-consumer, online retail), decisions need to be made using current and relevant data.

User Testing 52

User Testing Research Software Travel Feedback Software 52

DISQO

MARCH 27, 2020

Consumers are still buying things and using most services, often in new ways. But purchase behaviors and engagement with services have shifted, in some cases quite dramatically in a very short period of time. shift to direct-to-consumer, online retail), decisions need to be made using current and relevant data.

User Testing 52

User Testing Research Software Travel Feedback Software 52

Gainsight

MAY 12, 2022

In the modern SaaS world, disappointed users will flee to the competition the moment they start feeling neglected. Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

Gainsight

NOVEMBER 9, 2022

Business strategies and tools that drive durable growth. . We get professionals together to connect people without the need to travel—it’s a great way to start your community,” said van Lieshout. It’s an opportunity for small groups of people to share experiences, trade solutions, and gain a sense of belonging.

Data Visualization 19

Data Visualization Feedback Software User Testing Product Research 19

DISQO

MAY 19, 2017

Leveraging our rapid consumer feedback platform , we tested a variety of credit card concepts in order to determine a reward structure that encourages sign ups without enticing churning. The Chase Sapphire Reserve’s annual perk of $300 toward travel is a prime example of how a bank can mitigate the risk of heavy churning.

Product Research 40

Product Research User Testing Banking Feedback Loop 40

DISQO

MAY 19, 2017

Leveraging our rapid consumer feedback platform , we tested a variety of credit card concepts in order to determine a reward structure that encourages sign ups without enticing churning. The Chase Sapphire Reserve’s annual perk of $300 toward travel is a prime example of how a bank can mitigate the risk of heavy churning.

Product Research 40

Product Research User Testing Banking Feedback Loop 40

Usersnap

FEBRUARY 5, 2024

Uncover the secrets of seamless and feature adoption and discovery with us—a thrilling promise that can revolutionise SaaS product adoption. Stakeholder management challenges Navigating stakeholder management , the survey phase in the discovery process can be challenging without proper tools. Table of content ?

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. In short, approval by an external body (such as a manager or CAB) simply doesn’t work to increase the stability of production systems, measured by the time to restore service and change fail rate. But how do you control for safety at speed? The second half?

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

Johanna Rothman

JUNE 6, 2022

That's an awful lot of work for one visualization, especially since each of these sets of people (users) needs something different from that map. I suspect that's because we see integrated roadmaps all the time—for car travel. Maybe I have the wrong apps.). Because we think we have all the data. Every single time.

Roadmap 114

Roadmap Data Visualization Customer Experience Product Research 114

Andrew Chen

NOVEMBER 1, 2018

Earlier this year, I joined Andreessen Horowitz as a General Partner, where I focus on a broad spectrum of consumer startups: marketplaces, entertainment/media, and social platforms. Dozens of angel investments and advisory roles in SaaS, marketplaces, etc. How do you predict the future? It’s hard to predict the future.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Business of Software Conference

OCTOBER 29, 2018

Wade’s talk is followed by a mammoth Q&A – full of insights from someone who lives and breathes remote work. Wade Foster (CEO/Founder, Zapier) – Building Operating Cadence with Remote Teams from Business of Software Conference. Make sure you stay for the whole video. Video, Slides, and Transcript Below.

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Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin and including work from myself, Connie Chan, and others. The report covers things in more detail at the end, but that’s the tldr; from an investment standpoint. Thanks, Andrew.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin, Avery Segal and Bennett Carroccio, including work from myself, Connie Chan, and others. The report covers things in more detail at the end, but that’s the tldr; from an investment standpoint.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40