Userpilot

DECEMBER 15, 2023

In this 101 guide, we give you an overview of: What remote usability testing is Its benefits and challenges Main types How to conduct a remote usability test, and Best tools for the job Let’s dive in, shall we? Instead, the sessions take place online with the aid of specialist tools. During the test, create a relaxing atmosphere.

Research Software 90

Research Software Feedback Software Analytic Tools User Testing 90

Alchemer Mobile

SEPTEMBER 3, 2020

According to a report by Statista , this is how various industries have been impacted by the pandemic. This summer, our team looked at how COVID-19 has impacted mobile app usage patterns by industry. Key findings from our research include: Looking at DAU over time is the best way to understand drastic changes in app usage.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Alchemer Mobile

MARCH 16, 2021

2020 reset the mobile app engagement playing field. In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Today, we’re thrilled to release our 2021 Mobile App Engagement Benchmark Report. Turn apps into listening channels.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

Alchemer Mobile

APRIL 22, 2021

Brands in the Business Services category faced diverse 2020 challenges. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Business Services category. 2021 Engagement Benchmarks for Business Services Apps.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software Research Software 246

Alchemer Mobile

JUNE 16, 2020

If there’s one industry that was impacted the most by COVID-19, it might be the travel industry. One of the primary locations that travel brands interact with customers is through their mobile apps. Usually, this is the easiest place for customers to quickly make changes to flight reservations and travel plans.

Travel 147

Travel Feedback Software User Testing Customer Feedback 147

The Product Coalition

NOVEMBER 1, 2022

Digitalization has transformed the way people live, work, and travel. However, people find it hard to identify how tourists spend on travel and other leisure activities in a savvy-tech world. However, people find it hard to identify how tourists spend on travel and other leisure activities in a savvy-tech world.

Research Software 98

Research Software Feedback Software User Testing Travel 98

Alchemer Mobile

MARCH 14, 2022

Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior. Alongside the continued app economy boon, mobile retention, interactions, ratings, and expressed emotion flourished. Personal Services. Business Services.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Userpilot

JULY 6, 2023

You know there’s no one-size-fits-all solution. So you need to find the tool that works for your unique goals and needs. Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data.

Data Visualization 84

Data Visualization Embedded Analytics Analytic Tools Feedback Software 84

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months).

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Userpilot

NOVEMBER 30, 2023

Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Tracking user behavior in-app enables product teams to find ways to improve product experience. What are examples of market gaps? Canva is another one.

User Testing 85

User Testing Data Visualization Feedback Software Research Software 85

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. ⏱️ With this hypothetical concept, I designed an app which could take you to any place or time on Earth. Feedback Integration ? Would you take the leap through time? ?⏱️ Robust Filtering ?

Customer Experience 72

Customer Experience Travel UX Feedback Software 72

Alchemer Mobile

APRIL 21, 2020

Do you want to know how your mobile app engagement data compares to others in your industry? Luckily, we’ve got the data to help you see exactly how others in your category are performing. We’ve gathered and analyzed customer engagement data from the mobile apps in the following categories: Finance.

Finance 147

Finance Travel Research Software User Testing 147

Gainsight

MAY 12, 2022

In the modern SaaS world, disappointed users will flee to the competition the moment they start feeling neglected. Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

Userpilot

APRIL 11, 2023

According to available retention data, the media industry and professional service providers enjoy the highest average customer retention rate by industry (84%), while the travel and hospitality industries have the lowest (55%). SaaS companies generally enjoy a high retention rate, with an average CRR of about 90%.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization User Testing 90

Alchemer Mobile

APRIL 28, 2021

One size did not fit all for Utilities apps in 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Utilities category. 2021 Engagement Benchmarks for Utilities Apps. Ratings and Reviews.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. Product managers have the unique opportunity to extend their software products, integrate with external tools, and organically grow the product’s audience. What is consumer-generated marketing?

User Testing 81

User Testing Feedback Software Analytic Tools Data Visualization 81

Userpilot

DECEMBER 13, 2023

Once you start implementing your UX strategy, keep testing and experimenting and use the insights to inform future iterations. Value innovation – providing an innovative and disruptive solution to user problems at a lower cost to maximize the perceived value of the product. Book the demo! What is a UX strategy?

Research Software 79

Research Software Analytic Tools Feedback Software User Testing 79

The Product HQ

APRIL 20, 2024

Looking to become a SaaS product manager? The need for SaaS product managers is skyrocketing with each passing year. More and more businesses develop Software as a Service (SaaS) products to remain relevant in their respective markets and grow their income streams. How to Become SaaS Product Manager?

Research Software 52

Research Software Feedback Software Analytic Tools Customer Experience 52

The Product Coalition

JANUARY 25, 2024

Many transactional chatbots interact with external systems, databases, or APIs to perform actions, whereas advanced transactional chatbots utilize reinforcement learning, a machine learning technique , to improve performance over time. This data serves as the training set for the reinforcement learning agent.

Artificial Inteligence 135

Artificial Inteligence Reporting Tools Feedback Software Research Software 135

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. Here, we take a deep dive on in-app messaging – defining exactly what it is and how to make it work best for your customers. What is in-app messaging?

Feedback Software 235

Feedback Software Messaging User Testing Customer Experience 235

Product Talk

FEBRUARY 28, 2024

Kelsey Terry is the former Director of Product at Going , a B2C SaaS company that helps members save between 40–90% off airfare. Kelsey oversaw three product squads and reported to the VP of Product, David Krell. I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey.

Product Research 236

Product Research Onboarding KPIs Feedback Software User Testing 236

Alchemer Mobile

MARCH 23, 2021

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. While companies took varied approaches to improving app retention, one theme is clear: Most mobile teams’ focus has shifted to retention over acquisition. App Retention in 2021. 30-day Retention. 90-day Retention.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See  And any software we build and sell once to the client who paid for it. ”) Why try to transform from a services company to a product company? to 0.8x.  So

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Product Talk

JUNE 12, 2019

Two and a half years ago, I introduced the opportunity solution tree. Today, I’m excited to share Hope Gurion’s thoughts on using opportunity solution trees. Like a true Agilist, she hasn’t just adopted the tool, but has iterated on it to better suit her needs. They produce reports. Tweet This. Tweet This.

Reporting Tools 216

Reporting Tools Feedback Software Data Visualization Product Research 216

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software 132

Research Software Analytic Tools Feedback Software Reporting Tools 132

Userpilot

JUNE 8, 2022

How do you get feedback on what new features to build next? Being up to date with customer feedback is more important than ever as it gives you direct insights into what people think and feel, without you pushing them to say it. Make sure you acknowledge the positive feedback. Tip: Be very proactive and respond quickly.

Customer Feedback 98

Customer Feedback User Testing Feedback Software Branding 98

Roman Pichler

APRIL 13, 2021

Using KPIs and collecting the relevant data helps you balance intuition with empirical evidence. I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. This includes the analytics tools we have available today. But it is not enough.

Feedback Software 247

Feedback Software Data Visualization Analytic Tools Research Software 247

Userpilot

OCTOBER 8, 2022

Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. A customer onboarding framework is a structured way of thinking about the set of actions, activities, and tools that go into helping a customer experience value. Action-packed, right?

Analytic Tools 81

Analytic Tools Onboarding KPIs Feedback Software Framework 81

ProductPlan

NOVEMBER 15, 2022

Regardless of whether you’re building products for software, hardware, or services, product managers of every stripe are considered the driver of a product’s strategic development and the single source of truth for questions, requests, and feedback related to their products. What is software product management?

Feedback Software 70

Feedback Software Analytic Tools Research Software Data Visualization 70

Userpilot

MAY 1, 2024

Amidst this sea of content, the insights of one individual stand out, and that is Lenny Rachitsky. ” This platform specialized in location-based queries , allowing travelers to seek advice directly from residents of a particular city. This requires rapid cycles of building, shipping, gathering feedback , and iterating.

Feedback Software 75

Feedback Software Analytic Tools User Testing Customer Feedback 75

The Product Coalition

NOVEMBER 14, 2023

Queue the time travel music…. software vs. hardware), industries, and companies. You need your engineering, design, and marketing partners to succeed (if it’s a software company). Collaboration and Communication : PLM tools and methodologies often promote collaboration across departments. You are not alone. roadmaps?”

Feedback Software 119

Feedback Software Roadmap Product Research User Testing 119

Usersnap

OCTOBER 22, 2023

Pack your bags as we introduce you to tools like Intercom and Usersnap that helped pave the path to a holistic approach when it comes to the best customer engagement marketing strategy. Usage of a streamlined feedback menu 2. Continuous feedback loop and amazing customer satisfaction rater 4 strategies for ensuring customer success 1.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Alchemer Mobile

AUGUST 6, 2020

This guide dispels 12 pervasive myths of product management, instead offering data to support truths and guidance around how to better understand the profession. Many brands today may think they build products around their customers based on feedback from a majority, but they couldn’t be further from the truth.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Usersnap

JULY 16, 2021

Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. Soon after, its studies also focused on service expansions and acquisitions. Like Amazon and Yahoo, Google’s platforms dually sought to net casual users and facilitate the growing “web 2.0”

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Roman Pichler

APRIL 13, 2021

Using KPIs and collecting the relevant data helps you balance intuition with empirical evidence. I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. This includes the analytics tools we have available today. But it is not enough.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. In reality, our data shows that brands only hear from less than one percent of their customer base , which we call the “vocal minority.”. Retail & Shopping. Food & Drink.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

Data Visualization 76

Data Visualization UX Research Software Feedback Software 76