UserVoice

APRIL 4, 2017

Matching these solutions to the assorted challenges product managers face can be a little tricky, so we’ve done some digging to compile a handy list of product management tools. Data Analysis Tools for Product Management. Products can’t move forward without proper data visualization and analysis.

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Sending in-app surveys to gather relevant feedback and iterate your strategy. Welcome survey example.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. What is a UX roadmap? UX roadmap.

Roadmap 105

Roadmap Customer Experience UX Product Research 105

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. NPS+ takes traditional NPS surveys a step further by diving into the “why” behind each NPS response.

Product Research 246

Product Research Feedback Software User Friction Customer Experience 246

Alchemer Mobile

MAY 10, 2022

If you have the right feedback , you can focus on product improvements that will make your customers feel heard and improve their experience with your app. There are four steps to leveraging customer feedback to improve your mobile experiences: Capture, Analyze, Act, and Close the Feedback Loop.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Userpilot

OCTOBER 18, 2022

With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. Unmet customers’ needs to inform your product roadmap. To get the data, you have to combine four analyses: task analysis, user feedback analysis, user behavior analysis , and user experience analysis.

Customer Feedback 98

Customer Feedback Data Visualization User Testing Analytic Tools 98

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Let’s jump right in. Nationality.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Gainsight

NOVEMBER 21, 2023

Autodesk, a pioneer since its establishment in 1982, has been at the forefront of creating tools that power the architecture, engineering, construction, manufacturing, and entertainment industries. Autodesk’s story is a testament to the transformative power of data-driven decision-making and the value of listening to your users.

Feedback Software 52

Feedback Software Product Research Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 28, 2023

In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions. TL;DR Customer feedback is all the insights and opinions you get from users about their customer journey experience and interactions with your product.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Alchemer Mobile

MARCH 9, 2022

Retention rates are a strong indicator of whether or not your product or service is high-quality and valuable. It’s become a standard business term used to describe the process of collecting data about customer expectations, preferences, and dislikes. Let customers know you care by closing the feedback loop. Conclusion.

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. An onboarding survey is an interactive form designed to gather feedback – they are versatile tools and can be used in many ways.

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

Data Visualization 52

Data Visualization Roadmap Analytic Tools Feedback Software 52

Userpilot

OCTOBER 13, 2022

Close the feedback loop by acknowledging your users’ feature requests. Slack uses a survey feedback form asking two questions. Postify incentivizes customer insights collection to get more feedback. Postify incentivizes customer insights collection to get more feedback.

Feedback Software 98

Feedback Software Customer Feedback User Testing Product Research 98

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? So let’s go over some of the most important user engagement analytics so you can improve your retention. User engagement analytics tells you whether users are getting value from your product. What is user engagement analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. NPS+ takes traditional NPS surveys a step further by diving into the “why” behind each NPS response.

Product Research 130

Product Research Feedback Software User Friction Customer Experience 130

UserVoice

JULY 4, 2019

There are tons of specialized product management tools available today to solve some of your most frustrating challenges. Let’s look at the best tools for product managers and the problems they solve. So, we’ve gone ahead and compiled a handy list of the best product management tools, grouped by category.

Research Software 100

Research Software Analytic Tools Data Visualization Feedback Software 100

Userpilot

DECEMBER 13, 2023

The plan, often depicted in a UX roadmap, outlines the work necessary to achieve the goals. Include the desired outcomes in the roadmap along with who will realize them and roughly when. Once you start implementing your UX strategy, keep testing and experimenting and use the insights to inform future iterations.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

SEPTEMBER 8, 2023

Fix this error by analyzing data across the user journey and using it to create hypotheses for your product experiences. Fix this by using multivariate tests or conducting user surveys. Fix this by using surveys instead. How to fix: Guide your tests by data. Test the tool before using it. Choose the latter.

Product Research 104

Product Research User Testing Analytic Tools Data Visualization 104

The Product Coalition

JANUARY 27, 2024

But it is something, and that area will 100% successfully influence your Roadmap” Andre Albuquerque post in Linkedin Understanding the nuances of this strategic face-off is crucial for product teams. I will share my insight about the implications for the product team for both cases. Let us start by listing the high-level differences.

Feedback Software 128

Feedback Software Analytic Tools Onboarding KPIs B2B 128

Userpilot

JANUARY 22, 2024

The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. Finally, your growth strategy should identify all essential tools, allow for task automation, and define a strategy for improving the customer’s lifetime value.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

JUNE 22, 2023

Using in-app surveys to collect and analyze customer feedback. Measure customer satisfaction by triggering contextual surveys during onboarding. Offer a comprehensive in-app resource center to provide self-service and prioritize proactive customer service. Number of visits analytics in Userpilot.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback from every direction. What is a product roadmap? Answer these questions to help you create your product roadmap.

Data Visualization 52

Data Visualization Roadmap Product Research Onboarding KPIs 52

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. . However, only 26% are sure they have the knowledge and tools to do so.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

SEPTEMBER 11, 2023

Choosing the right tool to work with can make your life easier. Userpilot, for example, helps you to onboard users , segment them , and collect relevant user data through surveys and in-app analytics. Now’s the time to put the data collected during the launch stage to use. What are their motivations?

Product launches 105

Product launches Product Research Data Visualization Research Software 105

Split

MARCH 20, 2024

Overall, implementing release management best practices paves the way for enhanced quality, reduced lead times, and improved trust across IT services. Release management provides the governance for DevOps teams to increase deployment velocity while upholding IT service management principles like change management processes outlined in ITIL.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Gainsight

AUGUST 23, 2021

Explains how it can be difficult to set feature priorities for product roadmaps. In this article, we explain how to use data-driven decisions to prioritize features and products. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap.

Data Visualization 52

Data Visualization Product Research Customer Experience Analytic Tools 52

Userpilot

APRIL 2, 2024

It helps you guide product development, identify features that drive more engagement , create case studies, and improve customer service. You can use a tool like Userpilot for data collection and analysis to guide more users to engage in the same patterns. Leveraging power users’ feedback for targeted feature development.

Customer Feedback 52

Customer Feedback Customer Experience User Testing Feedback Software 52

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Looking to collect and analyze feedback?

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Alchemer Mobile

DECEMBER 21, 2022

Retarget using behavior and mobile customer engagement history Retarget based on shifts in sentiment Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Let’s jump right in.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

JANUARY 26, 2023

The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback. It can be collected through various methods, such as in-app surveys, email surveys, feedback widgets, and live chat.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

FEBRUARY 26, 2023

It involves tracking product adoption , service quality, financial, and customer relationship health to determine the customer’s likelihood to renew. Best practices to have in mind when building your playbook include: Creating a customer-centric approach that encourages and acts on customer feedback and contributions.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JUNE 10, 2022

To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. Use a Miro board to gather insights from your customer-facing team members. Make your product roadmap public so users can add and vote for their preferred ideas. Public product roadmap. Bug fixes requests.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

DECEMBER 11, 2019

Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. The categories of product management tools are: Prototyping and UX (Userpilot, InVision, iRise). These are must-have for any PM.

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

Alchemer Mobile

JULY 13, 2021

However, a broadly-targeted approach might not provide the most effective experience: the customer success team will have deeper insight into which customers the feature will benefit most; the marketing team may be able to target customers at the top of the funnel; and the account management team may be able to leverage the new feature for upsells.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Userpilot

AUGUST 11, 2022

Collecting customer feedback and closing feedback loops. Liaising with the marketing team for better user insights. Conduct in-app microsurveys and NPS surveys for quantitative and qualitative research. Collecting customer feedback and closing feedback loops. Collaboration.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98