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How to Build Custom Funnel Reports in SaaS

Userpilot

Funnel reports are a popular analytics tool used to optimize customer journeys and user flows. Our guide explains how to build and analyze funnel reports for actionable insights. To create funnel reports in Userpilot , you first need to define the conversion events. Let’s get to it! Book the demo!

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Software Usage Analytics Guide for Product Managers

Userpilot

Data is power. Any savvy product manager should be looking at how they can leverage software usage analytics to make more informed decisions and boost product growth. In this article, we’re going to unpack exactly what usage analytics is, why you should care about it, how to use it in your product, and the best tools for the job.

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How to Create a Resource Center For Your SaaS Product: Steps and Best Practices

Userpilot

It reduces the load on your support team and improves customer satisfaction by providing self-service support. A resource center reduces support workload , boosts customer satisfaction , drives retention , and empowers self-service. Gather user data from multiple sources to learn more about customers’ pain points.

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In-context or out of touch: The future of online customer service

Intercom, Inc.

Supporting your customers in the context of what they are doing, in their moment of need, is the fresh approach that businesses require for modernized customer service. A messenger can automatically gather rich, in-the-moment, first-party data for you via chatbots , surveys , third-party integrations , and other cutting-edge technology.

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Data-driven sales: 18 sales KPIs and metrics to grow your revenue faster

Intercom, Inc.

But today, the underlying backbone of all of it is the right data. While science has always been part of sales, it’s hard to ignore the increasing importance of taking a data-driven approach to growing your business. As a sales rep, you need to be comfortable understanding the data behind your pipeline. First response time.

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Media Apps: 2020 Mobile Customer Engagement Benchmarks

Alchemer Mobile

When you have solid benchmarks to measure against, they can help you make sense of your own data and answer these questions. ?Download Download the 2020 Mobile App Engagement Benchmark Report for Media Apps. because it helps people have a frame of reference to understand changes they’re seeing in their own metrics.

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Catch up with New at Intercom, our fall product launch event

Intercom, Inc.

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Third, a new visual bot builder.