Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. The fact of the matter is that data science, as a field, is still relatively new. Any insight from data analysis will only ever be as good as the data itself.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 which gives product teams AI super powers. For SaaS product teams, one of the more complex parts of building zero to one applications is implementing permissions. You can find out more here. Subscribed Hi product people ?,

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

The Product Coalition

SEPTEMBER 20, 2019

Data-driven Product Management?—?Setting Setting up User Analytics A quick start guide based on my experience in setting up a tracking and analytics framework for an early-stage consumer tech company. The first step towards a Data-driven mindset is to start collecting data. What is User Analytics?

Data Visualization 68

Data Visualization Analytic Tools Research Software User Testing 68

ProductPlan

MAY 22, 2020

If you don’t have the data then you can’t make secure decisions and alter course.” ” A key insight shared by Melissa Perri, CEO of Produx Labs and author of Escaping the Build Trap during our “Getting Started with Product Ops” webinar series. There’s a lot of reasons why this is the case.

Data Visualization 127

Data Visualization User Testing Weak Development Team Customer Feedback 127

eG Innovations

FEBRUARY 18, 2021

There are no firm standards for what makes an application or platform enterprise class, but enterprise-class applications are generally: Open and compatible with existing tools. Secure from inside and outside threats and data leaks. When any product is developed, there are assumptions made. Why Does it Matter?

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Enterprise 52

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. Question 14: How frequently do you use our product/service?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

eG Innovations

JANUARY 19, 2023

Knowing where to start troubleshooting can mean the difference between end-users not noticing and a flood of support tickets on the service desk. In this guide I teamed up with eG Innovations to talk about what Citrix latency is, why it matters, and how we can improve it. What is Citrix Latency?

Data Visualization 52

Data Visualization Analytic Tools Transportation Reporting Tools 52

Userpilot

JULY 5, 2022

What is a customer service gap and how do you close it? If you’re looking for a customer service gap definition, you are at the right place. We’ve prepared a comprehensive guide on this topic so that you will find all answers at once: what the customer service gap stands for. What is the customer service gap?

Feedback Software 87

Feedback Software User Testing Research Software Customer Feedback 87

Indicative

FEBRUARY 6, 2020

Here is our January recap of the latest product releases : Scheduled Reports. Thanks to customer feedback we have a lot of exciting features in the pipeline, that’s why we’d love if you shared your feedback (good or bad) here through our two-question survey ! Scheduled Reports. Easily move dashboard widgets between dashboards.

Data Visualization 81

Data Visualization User Testing Product Research Reporting Tools 81

UX Studio: Product Management

SEPTEMBER 12, 2021

Undoubtedly, as data-driven systems become a bigger part of our lives, we also notice more when they fail. Social media filtering is probably one of the most common examples of data-driven systems at work. This decision led to lots of reports of discrimination. This was completely unforeseen by the design team.

Research Software 137

Research Software Data Visualization Reporting Tools User Testing 137

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Product positioning is a process that aims at determining how the service or product is situated on the market and why it is superior to those of your competitors. What is product positioning?

Research Software 94

Research Software Feedback Software Analytic Tools Positioning 94

eG Innovations

JANUARY 31, 2020

Poor application performance results in a loss in business productivity, which in turn has a direct impact on revenues, affects customer satisfaction and tarnishes brand reputation. The reliability of IT services is another key metric. When a service goes down, how long does it take for the organization to bring it back up to normalcy?

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Feedback Software 59

Userpilot

APRIL 25, 2022

Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors. Not all friction is bad. Friction logs can be created by the whole team. First, you need to decide which area of your product to focus on (use data to guide your decision ).

Feedback Software 92

Feedback Software Analytic Tools Data Visualization User Testing 92

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom.

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

eG Innovations

NOVEMBER 19, 2021

Amazon Web Services (AWS) is one of the most comprehensive and broadly adopted cloud service providers in the industry, offering over 200 fully featured services from data centers globally. A recent survey estimates that AWS is the largest cloud service provider and accounts for 32% of the worldwide cloud services market.

Data Visualization 59

Data Visualization Analytic Tools User Testing Customer Experience 59

Mironov Consulting

JANUARY 8, 2020

We’ve relearned over the last few years that products can have unintended side effects, and that bad actors can misuse good products. For instance: Child-focused online game streaming services have become hunting grounds for predators. As product professionals, we’re often not taking time to anticipate bad outcomes. What To Do?

Weak Development Team 111

Weak Development Team Reporting Tools Analytic Tools User Testing 111

Agile Velocity

FEBRUARY 11, 2020

It is one of the most commonly used, abused, and misused metrics in Agile software development. Teams, their managers, and even their stakeholders often focus on “improving velocity” without considering the entire value delivery system. Quality: The product or service meets the expectations of the market for usability, reliability.

Agile 100

Agile Data Visualization Product Research Feedback Software 100

Agile Velocity

FEBRUARY 11, 2020

It is one of the most commonly used, abused, and misused metrics in Agile software development. Teams, their managers, and even their stakeholders often focus on “improving velocity” without considering the entire value delivery system. Quality: The product or service meets the expectations of the market for usability, reliability.

Agile 98

Agile Data Visualization Product Research Feedback Software 98

Mironov Consulting

DECEMBER 17, 2023

  The upside (for the sales team) is huge, and the cost (for product/engineering/support) is diffuse.    Closing this $480k/year license deal is highly visible to the exec team and Board.  Their market strategy team realizes they need one more field mapped.    Far away.    Hard to see. 

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

nulab

MARCH 11, 2020

Situation Analysis is a process that helps you identify opportunities and challenges , both internal and external to your organization/service or product. If you haven’t, then utilize things like Google Trends , customer surveys and data collection ( GDPR-compliant , of course) to learn more about your customers. Collaborators.

Technical Review 82

Technical Review Data Visualization Feedback Software Weak Development Team 82

Userpilot

NOVEMBER 3, 2022

The truth is self-service support has come to stay. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively.

Analytic Tools 90

Analytic Tools Feedback Software Customer Communications Data Visualization 90

Userpilot

JULY 10, 2023

Leading questions aren’t always bad. However, you should use them carefully only in certain contexts to get the most actionable insights from your customers. Assumption-based leading questions assume respondents feel or think a certain way about a product, service, or business process.

Product Research 60

Product Research Customer Feedback Data Visualization Customer Experience 60

Userpilot

DECEMBER 22, 2021

Will AI transform Product Management in 2022 by allowing PMs to make a better use of user behavior data ? Will data privacy, culture and company values matter to customers more than ever, up to the point of swaying an their product decisions? Will we see a rise of AI-powered product personalization ?

Analytic Tools 132

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 132

Userpilot

MAY 13, 2021

It’s what helps teams build great product experiences. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. Product intelligence helps product marketers use data to better understand consumers’ relationships with the products they love using.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Mind the Product

MARCH 12, 2020

It defines, communicates, supports, and improves important operations which can be standardized, such as communication, planning processes, team gatherings, and training. How it’s become a critical function for scaling effective product teams. Developing and maintaining a continuing education program for product managers.

Product Research 187

Product Research User Testing Weak Development Team Customer Experience 187

Modus Create

APRIL 5, 2022

The fundamental issue remains not considering security while developing software. . This post aims to answer the eternal questions: Why do developers omit security? What can be done to increase security awareness while developing code? Silos in Development and Security. I am not saying that those tools are meaningless.

Weak Development Team 52

Weak Development Team Software Review Development Systems Review 52

ProductPlan

JULY 8, 2022

Shadow IT may be quick, easy, and convenient for individual employees or teams trying to solve a problem. Unauthorized access to data can negatively impact the company’s IT operations or products. Moreover, they can lead to lapses in security or data integrity. However, unapproved technology has some legitimate downsides.

Data Visualization 52

Data Visualization Weak Development Team Customer Experience Certifications 52

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

UX Studio: Product Management

JANUARY 11, 2022

Our experts analyzed services, portfolios, expertise, strengths, and weaknesses of dozens of Webdesign Wien companies to create this curated list. This is our fantastic UX team. However, we have also developed a remote policy that helps us effectively collaborate with clients worldwide. We did it for you instead!

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

ProductPlan

FEBRUARY 8, 2023

The department manages hardware, software, networks, and data. You also have activities unique to IT, such as software development, change management, network architecture, and tech support. For example, teams can face poor system performance, network failure, data breaches, and malware attacks.

Reporting Tools 52

Reporting Tools Data Visualization Management Management 52

DISQO

JULY 5, 2018

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. Plus, either way, you need to be good at quickly recognizing and correcting bad decisions. But it simply can’t inform the day-to-day decisions that product teams need to make.

User Testing 66

User Testing Research Software Market Research Product Research 66

DISQO

MARCH 6, 2020

Experimentation and Prototyping to Drive Insights. But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. Plus, either way, you need to be good at quickly recognizing and correcting bad decisions. No one wants to be the next Blockbuster.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

The Product Coalition

FEBRUARY 19, 2019

In the world of Human Resources, it may seem easy to find a candidate with a spiffy resume and loads of experience, rather than building upon an already existing team. Spending on a proven team, however, gives you the opportunity to build on the knowledge that already exists internally. Team consistency=efficiency.

Weak Development Team 60

Weak Development Team Analytic Tools Reporting Tools Product Management 60

UX Studio

FEBRUARY 15, 2023

As a team lead, one of my responsibilities is taking part in the recruitment process. I’ve been on good interviews and I’ve been on quite a few bad ones as well. And I can tell you there’s nothing more heartbreaking than seeing a good candidate do bad at this step. And it’s been quite an intense period for us in that sense.

UX 108

UX User Testing Weak Development Team Presentation 108

UX Studio: Product Management

SEPTEMBER 16, 2021

As a design studio that often works with international companies, we’ve developed a remote collaboration process that lets us work effectively with our clients. As an expert design agency, we offer product design, and user experience research services, UX consulting, and customized solutions to address our clients’ challenges.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

ProductPlan

NOVEMBER 3, 2021

Effective product team communication is not about talking to your team more often or providing them with more granular tasks. You want to make sure your team understands why what they’re doing matters. Not just from you to your team, but from them to you, and to each other. What is this data telling us?

Weak Development Team 86

Weak Development Team Product Research Customer Feedback Feedback Software 86