Userpilot

MAY 30, 2024

In the dynamic world of SaaS, creating a robust product feedback loop is essential for continuous improvement. In this article, we’ll explore the steps to establish an effective feedback loop and provide real-world examples. Implementing a customer feedback loop helps you identify and address customers’ needs.

Product Research 104

Product Research Feedback Software Feedback Loop User Testing 104

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! While we can hypothesize that the lack of Vitamin D certainly contributes to grumpier customers in the gloomier months, we needed data to support our claims.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

UX Planet

JUNE 14, 2024

Now let us dig deeper into the amazing ways that AI is increasingly used to augment user feedback and consequently, the process of UX enhancement. Improving Feedback Loops through AI Another feature is that AI has the exact capacity to scan through mountains of data within seconds, a feat that is difficult for humans.

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

Productside

APRIL 16, 2025

Clear feedback loops. Product managers who understand thisand who show up prepared to share data, context, and measurable outcomesearn credibility. Engineers are more excited when they know what theyre building matters. What engineers want, he explains, is clarity. Clear goals. And with that credibility, comes collaboration.

Engineering 177

Engineering Product Research Feedback Software Feedback Loop 177

Alchemer Mobile

FEBRUARY 14, 2023

. – February 14, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the launch of Alchemer Workflow. Alchemer Workflow leverages Alchemer’s award-winning heritage to deliver the fastest, easiest, most effective way to close the feedback loop with customers and employees.

Product Research 130

Product Research Feedback Loop User Testing Feedback Software 130

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. What is a customer feedback loop?

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Alchemer Mobile

MAY 10, 2022

If you have the right feedback , you can focus on product improvements that will make your customers feel heard and improve their experience with your app. There are four steps to leveraging customer feedback to improve your mobile experiences: Capture, Analyze, Act, and Close the Feedback Loop. Focus on in-app feedback.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Alchemer Mobile

MAY 7, 2025

Build a foundation that drives action Use reporting tools to translate feedback into trends. Turn survey responses, review data, and post-purchase feedback into clear dashboards your teams can actually use. Establish a continuous feedback loop. You can download the free e-guide, here ! Level it up!

Feedback Software 130

Feedback Software User Testing Customer Feedback Data Visualization 130

Intercom, Inc.

NOVEMBER 2, 2021

The data suggests bad management is a real and significant issue. According to data from DDI’s Frontline Leader’s Project , 57% of people have left a job to get away from a bad manager. Just look at the data to see where managers are laying blame. One thing that will always be on that list, however, is good management.

Product Research 291

Product Research Software Review Feedback Loop Feedback Software 291

Alchemer Mobile

JUNE 16, 2022

There are easier, more customer-friendly ways to collect customer feedback and there are more efficient ways to analyze and act on that mobile feedback data. The importance of mobile feedback. It allows you to accurately hear the voice of the customer so that you can react to feedback at scale.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

MARCH 14, 2022

This report contains data from the following app categories: Finance. Close customer feedback loops. Capturing, analyzing, and acting on feedback are the first steps. Complete the loop by telling your customer their voice was heard—and show them that it drove a specific improvement. Food and Drink. Healthcare.

Data Visualization 263

Data Visualization User Testing Reporting Tools Customer Feedback 263

Intercom, Inc.

NOVEMBER 24, 2021

They’re considered heedless, overly luck-dependent, and almost treasonous by those of us in the data and research domains. This may seem counter-intuitive, but they are as important as evidence, facts, and data. The second challenge is implementing a feedback loop. We learn far more by studying the decision itself”.

User Testing 257

User Testing Data Visualization Feedback Loop Weak Development Team 257

Userpilot

OCTOBER 19, 2024

1 Userpilot for product teams to collect and act on NPS data Creating NPS surveys with Userpilot. Userpilot is a product growth platform that can collect customer feedback directly within your product. Get real-time insights into your survey responses, with visual breakdowns of data, NPS score, and trends.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

Alchemer Mobile

NOVEMBER 21, 2022

The importance of gathering mobile customer feedback. How to gather mobile app feedback . Tips to get better in-app feedback. The importance of gathering mobile customer feedback. Data shows that customers expect to be interacted with, and those interactions heavily influence retention.

Customer Feedback 244

Customer Feedback User Testing Feedback Software Product Research 244

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. While correlation isn’t causation, looking at overlapping data points can help us infer what bets paid off for mobile product teams, along with where they can adjust their roadmaps to improve.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

FEBRUARY 2, 2021

Sprout Social has an in-depth guide to demographic data from the most popular social networks of 2020. ESTABLISH A FEEDBACK LOOP FOR YOUR APP. For best results, the feedback loop should be built into the app itself, not requiring testers to leave the app to open their email or give you a call. PLAN A BETA RELEASE.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Lenny Rachitsky

JANUARY 14, 2025

The DevEx framework ties developer experience to three key dimensions: cognitive load, feedback loops, and flow. Alternatively, if you already have access to clean data from your workflow tools, you can use that data along with survey data. Still, even with these useful frameworks, many organizations feel lost.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Alchemer Mobile

MARCH 29, 2022

Data included: Ratings and reviews. In 2022, Healthcare brands should continue leveraging their mobile apps to target Fan and Risk segments for feedback, while acting on what they learn and closing the feedback loop when changes are made. Interaction and response rates. Popular phrases. Consumer sentiment.

Healthcare 262

Healthcare User Testing Feedback Software Customer Feedback 262

Intercom, Inc.

JULY 17, 2019

“Your support team can spend more of their time helping customers with complex issues” This data shouldn’t deter you from providing human support, which has plenty of benefits. Create a feedback loop with your support team. By building a feedback loop with your support team.

User Testing 245

User Testing Customer Feedback Customer Experience Product Research 245

Intercom, Inc.

FEBRUARY 6, 2020

She shares why their success required embracing – not disavowing – the marketplace, what she considers when expanding internationally, and how she leverages feedback loops to balance supply and demand. Yvonne has taken a data-driven approach to international expansion, successfully avoiding the traps that have ensnared other startups.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Alchemer Mobile

JANUARY 17, 2019

Because many brands struggle to gather customer feedback in proactive, non-intrusive ways, feedback typically comes from the smallest, most vocal group of customers. Many brands today may think they build products around their customers based on feedback from a majority, but they couldn’t be further from the truth.

User Testing 276

User Testing Branding Customer Feedback Customer Experience 276

Reveal

DECEMBER 23, 2024

Reveal Embedded Analytics For product owners, leveraging data is not just an advantageits a necessity. Why embedded analytics adds value to your data strategy The difference between product analytics and embedded analytics Without data-driven insights, your product risks falling behind competitors who make better-informed decisions.

Data Visualization 64

Data Visualization Embedded Analytics Analytic Tools Feedback Software 64

Intercom, Inc.

DECEMBER 10, 2019

“By using measurable customer behaviors as a proxy for business results, you create a much faster feedback loop for your R&D teams” Higher-level customer behavior metrics, such as average response time, and business results, such as retention, have many variables impacting on them.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Product Talk

APRIL 11, 2018

In the world of digital products, not only are most of our decisions two-way door decisions, but we also have fast feedback loops. Look at your data, have a conversation about what metric would create the most value for your business if improved, and make a decision. Use the data you have today to pick a target opportunity.

Product Research 244

Product Research Customer Experience Software Review Feedback Software 244

The Product Guy

JUNE 20, 2019

With growth, you never want people to feel like their suggestions or ideas have been forgotten about, lost in the backlog abyss, as you are not providing feedback or new/updated products as quickly as you could before. Defining a discovery process will help immensely with the validation and feedback loop!

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

Alchemer Mobile

MARCH 9, 2022

It’s become a standard business term used to describe the process of collecting data about customer expectations, preferences, and dislikes. Most brands today may think they build products around their customers, but in reality, our data shows they only hear from less than 1% of their customer base, which we call the “vocal minority.”

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Lenny Rachitsky

MAY 22, 2025

Mayur Kamat is the chief product officer at N26—a $9 billion neobank serving over 7 million customers in 25 countries—where he leads product, design, data, and research. Tight feedback loops beat elaborate planning. Simplify security. so no decision waited more than 24 hours. Work at companies that compound learning.

Product Research 78

Product Research Data Visualization Research Software Feedback Software 78

Melissa Perri

JULY 23, 2024

I gather data through surveys about observations. Lots of data goes into pinpointing. Product Operations ensures that product teams have the right data and insights to make informed decisions, leveraging analytics to understand performance and drive strategic actions and streamlining effective customer and market research.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Userpilot

SEPTEMBER 12, 2024

Dealfront is a platform designed to enhance sales and marketing efforts by providing teams with reliable and compliant B2B data. The company adopted Userpilot as a feedback platform to enable stakeholders to report issues with data accuracy. The data team then verifies and corrects the feedback, ensuring data reliability.

Data Visualization 105

Data Visualization Product Research Embedded Analytics Feedback Software 105

Userpilot

OCTOBER 19, 2024

It involves applying user data and behavior to transform the product experience to satisfy each user’s unique needs. Your data can also help you identify customers who have generated significant revenue for your company. By closing the feedback loop, you’ll be able to turn your users’ frowns upside down.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. Teams are drowning in the wrong usage metrics while missing important behavioral data signals.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Alchemer Mobile

NOVEMBER 6, 2024

Here’s how different teams can stay customer-obsessed in a new digital-first customer landscape: CX Teams Use Digital Feedback Channels to Monitor Sentiment : Keeping a close eye on customer sentiment is vital for understanding your current user experience.

User Testing 100

User Testing Customer Feedback Customer Experience Product Research 100

Userpilot

FEBRUARY 20, 2024

What is a data product roadmap? TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions. The difference between a data product roadmap and the traditional approach is the former relies heavily on data.

Data Visualization 105

Data Visualization Feedback Software User Testing Product Research 105

Alchemer Mobile

DECEMBER 21, 2022

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Here are examples of a few demographic data categories: Age. This takes some basic research but tools like Statista can help you quickly gather high-level data. Demographic factors. Nationality.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

UX Planet

DECEMBER 6, 2024

Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel. These advancements are revolutionizing how designers approach their work, making UX more data-driven, efficient, and user-focused than everbefore.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Alchemer Mobile

AUGUST 19, 2024

Decisions should be grounded in actual customer data and feedback. It is critical to meet customers where they are and proactively engage with them through a feedback platform, like Alchemer. Closing the loop is a surefire way to let your customers know that their feedback was heard and acted upon.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Intercom, Inc.

JUNE 20, 2018

We ask the team at-large to stack rank their requests using anecdotal and quantitative data from our CRM , e.g. number of deals blocked. Building a positive feedback loop. The last thing I’ll say is remember to invest in a positive feedback loop.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199