Piyanka Jain

NOVEMBER 14, 2024

I’ve seen first-hand how tiny data-driven tweaks can lead to massive business results, and I’m going to share how to accomplish those with a little case study. So, we did what any good data scientist would do: we started running experiments. Yeah… these aren’t accidents. Make it clear, conversions appear Our first hypothesis?

Customer Experience 195

Customer Experience User Testing Framework Education 195

Alchemer Mobile

NOVEMBER 13, 2024

This format efficiently gathers quantitative data and identifies common themes. For more survey question types see here: [link] Balancing qualitative and quantitative data: The role of customer insights Achieving a balance between qualitative and quantitative data is essential for a well-rounded understanding of customer experiences.

Customer Satisfaction 238

Customer Satisfaction Product Research Data Visualization Customer Feedback 238

Product Talk

APRIL 16, 2025

At the heart of all of my administrative troubles was the need to move data in between disparate systems and to make sure that all of these systems were in sync. Establishing a Single Source of Truth: Good Data Management One of the primary issues we ran into with my admin manually making these updates was mistakes were made.

Feedback Software 166

Feedback Software Product Research Customer Experience User Testing 166

Product Innovation Educators

DECEMBER 2, 2024

Mike explains that traditional market analysis might take weeks of research, but with AI assistance, teams can gather initial market insights, including total addressable market (TAM) and serviceable market data, in minutes rather than weeks. Bio Mike Hyzy is a senior principal consultant at Daugherty Business Solutions.

User Testing 307

User Testing Feedback Software Research Software Product Research 307

Alchemer Mobile

NOVEMBER 22, 2024

When one tool gathers feedback via email and another through your website, consolidating all that data and customer feedback can be nearly impossible. Most organizations struggle with disconnected tools that create data silos and incomplete customer insights.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Product Innovation Educators

DECEMBER 23, 2024

He explains that while AI might help teams get their product into a better place before customer testing, it’s important to remember that AI models are trained on internet data, not real customer thoughts and behaviors.

Artificial Inteligence 241

Artificial Inteligence Research Software Feedback Software User Testing 241

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! While we can hypothesize that the lack of Vitamin D certainly contributes to grumpier customers in the gloomier months, we needed data to support our claims.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Userpilot

JUNE 2, 2025

This leads to errors like sending a product update notification at 1 AM or showing the wrong message to the wrong user segment. There are no inbox filters, no distractions, just a direct line from your message to their attention. Personalization If your push message could be sent to everyone, it probably shouldnt be sent to anyone.

Analytic Tools 100

Analytic Tools Data Visualization Onboarding KPIs User Testing 100

Product Innovation Educators

MARCH 3, 2025

Their initial focus was on developing algorithms that could effectively analyze textual data and extract meaningful customer insights. This approach involved “teaching” large language models how to craft clear, actionable customer needs statements based on transcript data, social media comments, and other text sources.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

Productside

APRIL 9, 2025

There has to be a strategic reason, a clear sponsor, and a message that lands with everyonenot just the exec team. Joeri emphasizes that data and intuition are not oppositestheyre collaborators. Data + context = better decisions. In other words: innovation starts with purpose, not process. Intuition isnt the enemy of analytics.

Data Visualization 177

Data Visualization Customer Feedback Product Research Analytic Tools 177

Product Innovation Educators

JANUARY 6, 2025

Kimberly previously served as LiveRamps Senior Vice President of Product, Vice President of Core Platform and Data Marketplace and Head of Product, Data Marketplace and Application Experience. Kimberly has also led sales, partner programs, managed services and customer success over the course of her career.

Reporting Tools 266

Reporting Tools Customer Communications Analytic Tools Leadership 266

Product Innovation Educators

FEBRUARY 24, 2025

The key message: Focus on solving one problem exceptionally rather than competing on multiple features. The key message: Focus on solving one problem exceptionally rather than competing on multiple features.

User Testing 179

User Testing Research Software Feedback Software Customer Communications 179

Userpilot

OCTOBER 20, 2024

Tools like Userpilot , for example, can help you automate data collection processes, welcome messages, account setup, in-app guidance, and more. ” This form of nurturing yields certain advantages: Consistent customer experience : Automation allows for tailored experiences based on individual customer data.

Onboarding KPIs 105

Onboarding KPIs User Testing Feedback Software Customer Experience 105

Productside

APRIL 2, 2025

Customers dont care about data structures. What: Slack offers channels, messaging, and integrations for focused team communication. Its All Feature, No Story PMs with technical backgrounds sometimes default to explaining how something works instead of why it matters. Execs dont care about architecture diagrams. They care about impact.

Data Visualization 177

Data Visualization User Testing Product Research Product Management 177

Alchemer Mobile

AUGUST 12, 2021

As our data shows , allowing people to direct their own journey within their mobile experiences based on individual preference is the key to short-term retention and long-term loyalty. Personalizing in-app experiences centers on delivering the right message, to the right person, at the right place, and at the right time within the app.

Customer Experience 312

Customer Experience User Testing Customer Feedback Feedback Software 312

Product Talk

MAY 15, 2024

In order to gather more data, one of Ellen’s coworkers set up a quick survey question pop-up in the mobile app. At the time, Orion was already using Mixpanel (a product analytics tool) for collecting data and analytics. You had to keep an eye on which pop-up messages were enabled, otherwise users would get several in a row.”

Product Research 336

Product Research Feedback Software Analytic Tools User Testing 336

Productside

MAY 27, 2025

While searching for a better way forward, Heather discovered the Productside Blueprintan outcome-driven approach to product work that emphasizes strategic discovery, lo-fi experimentation, and data-informed decision-making. A roadmap thats not just a list of featuresbut a strategic plan for delivering customer and business outcomes.

Product Strategy 199

Product Strategy Strategy Product Research Weak Development Team 199

Lenny Rachitsky

NOVEMBER 12, 2024

Aim for under a minute (make it feel lightweight) Film two takes (or more) to get your message clear and succinct In your message, pitch the brevity and time ROI for everyone: Most PMs still don’t do Looms outside of major announcements or bug reports. Remember that receiving a Loom can initially feel like a burden.

Product Research 112

Product Research Reporting Tools Data Visualization Product Management 112

Intercom, Inc.

JULY 28, 2020

Think about the last time you connected with a friend – it was most likely through a text or other messaging apps, especially during this time of social distancing. As messaging apps become dominant in our everyday work and home lives, it makes sense that they’re changing the way businesses and their customers interact.

Research Software 290

Research Software Customer Experience Data Visualization User Testing 290

Product Innovation Educators

MARCH 9, 2020

TrendHunter.com is the world’s largest, most popular trend community, leveraging big data, human researchers and AI to identify consumer insights and create new opportunities for the world’s most innovative companies. 29:07] The third part is infectious messaging. Simple messages are more easily spread by word-of-mouth.

Data Visualization 293

Data Visualization User Testing Product Research Framework 293

The Product Guy

FEBRUARY 26, 2019

Keep it short: use GIFS to help explain points and use short, powerful snippets* to get a key message across quickly (politicians tend to be effective at this, even though it often comes at the cost of painfully oversimplifying matters). If nothing else, it creates a perception of having made data-driven decision. What Doesn’t Work.

Roadmap 337

Roadmap Reporting Tools Data Visualization Feedback Software 337

Userpilot

NOVEMBER 27, 2024

They show browser information, error messages, and precise user actions leading to technical issues, streamlining the debugging process. You need them to collect the right data. When you narrow down your data to specific touchpoints and user cohorts , start watching the recordings, focusing on patterns in their behaviors.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Userpilot

APRIL 8, 2025

Mobile slideouts are small, non-intrusive messages that slide into view on your app screen. Promotional messages: Deliver targeted offers or discounts at appropriate moments when customers are most likely to engage and purchase. So use concise messaging in your slideouts, along with a clear call to action (CTA).

Messaging 65

Messaging Analytic Tools Data Visualization User Testing 65

Userpilot

NOVEMBER 28, 2024

That said, it’s still a pretty powerful feature for web teams who want to find qualitative insights with quantitative data. Plus, before you ask, Mixpanel does include customer data masking by default to keep sensitive user info hidden (it’s always a win to stay GDPR-compliant). How to access replays from the funnel chart in Mixpanel.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Customer Feedback 105

The Product Manager Coach Blog

JANUARY 14, 2025

Pro Tip: Pair your quick wins with data. Tailor Your Communication: Adapt your messaging for different audiences, whether its engineering teams or senior leadership. Deliver Data-Driven Insights In a new role, data is your best tool for establishing credibility.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

Alchemer Mobile

MARCH 26, 2021

The only way to get your team to take action on customer-centricity is to make sure they have access to information that allows them to make data-driven, informed decisions rather than guesses. Your team should have explicit data that has come directly from customers’ mouths (surveys, ratings and reviews, message centers, etc.)

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Alchemer Mobile

MAY 17, 2022

You can use this data to track changes in customer emotion and hone in on why customer feelings changed, positively or negatively. Message centers do exactly that by providing a two-way channel where customers can relay feedback, while giving you the opportunity to respond directly.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Alchemer Mobile

MAY 10, 2022

When it comes to feedback and data collection, it can be difficult to know where to start. Two-way messages give customers the ability to leave feedback through an always-on, always present channel: your mobile app. Customers can provide messages and pictures describing issues that are impacting their mobile experience.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Alchemer Mobile

JANUARY 26, 2021

As consumers, we now expect the brands we love to deliver the right message , to the right person, via the right medium, at the right place, and at the right time across all of their digital and onsite experiences. To start, think about the in-app message you’re sending to figure out timing and placement.

User Testing 246

User Testing Customer Feedback Customer Experience Feedback Software 246