UX Planet

MAY 1, 2025

Instead of trying to eliminate these biases, a neuroscientific approach harnesses them for goodgently guiding users toward better decisions through well-timed nudges and simplified choices. It is also counterintuitive to think that less information might actually benefit users. In practice, it actually does the opposite.

Banking 59

Banking Customer Experience User Testing Data Visualization 59

Userpilot

JUNE 11, 2025

Instead of leaving users to themselves, Userpilot lets you collect behavioral data and use that to continue shaping their product experiences, ensuring they never get lost. Contextual messaging: With Userpilot, you can build UI elements like tooltips, modals, and slideouts that trigger based on a user’s behavior.

Customer Experience 66

Customer Experience Data Visualization Analytic Tools Feedback Software 66

Userpilot

NOVEMBER 27, 2024

Wouldn’t it be great to see all user interactions with your product as they happen? Think about all the insights you could gather to improve the user experience. Identify points of user frustration and friction Session replays allow you to see where users experience friction and diagnose the causes of their frustration.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? What makes GPT-3 unique is the sheer size of the data it was trained on.

ChatGPT 156

ChatGPT Customer Experience Research Software Artificial Inteligence 156

Userpilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. In this blog, we explain eleven user experience and interaction design guidelines supported by real-life examples to improve product engagement. Add in-app messages via banners.

Customer Experience 100

Customer Experience Data Visualization User Experience Analytic Tools 100

Userpilot

MAY 22, 2024

These tools can provide you with the qualitative and quantitative data you need to understand how your customer behaves in your product, so you can make the necessary changes to improve their experience. TL;DR UX research tools help collect and analyze data on user interactions to improve product usability and satisfaction.

Research Software 105

Research Software Data Visualization User Testing Analytic Tools 105

Userpilot

DECEMBER 31, 2024

A/B and multivariate testing for optimizing user experiences. Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) Userpilot Chrome extension.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Innovation Educators

DECEMBER 16, 2024

B2C Considerations Market focus significantly influences roadmap development and release strategies: B2B Products Less frequent releases Focus on core feature delivery May conflict with traditional Agile principles of frequent releases Emphasis on completing essential functionality before release B2C Products More frequent releases Greater focus on (..)

Research Software 266

Research Software Feedback Software User Testing Product Research 266

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

UX Planet

JUNE 30, 2025

A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment. Data privacy is also a concern. In 2024, U.S.

Data Visualization 73

Data Visualization Banking Reporting Tools Analytic Tools 73

Alchemer Mobile

FEBRUARY 21, 2025

Open-ended questions are the key and allow respondents to share their thoughts, feelings, and experiences in their own words. Limit close-ended, multiple-choice questions to situations where clarity or specific data is required. How can we improve the user experience? How do we spot emerging product issues faster?

Customer Feedback 113

Customer Feedback Feedback Software User Testing Data Visualization 113

Alchemer Mobile

MAY 17, 2022

You can use this data to track changes in customer emotion and hone in on why customer feelings changed, positively or negatively. Customer experience: It is important that customers have a way to easily contact you when they are experiencing an issue or need a quick response. to build emotional data around your customers over time.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Userpilot

APRIL 8, 2025

Mobile slideouts are small, non-intrusive messages that slide into view on your app screen. Plus, since they slide in and out as needed, they’re useful for delivering contextual information without interrupting the user experience. So use concise messaging in your slideouts, along with a clear call to action (CTA).

Messaging 66

Messaging Data Visualization Analytic Tools User Testing 66

Userpilot

MAY 8, 2024

In-app messaging tools are powerful communication channels that improve app retention and enhance brand loyalty. As smartphones increasingly become central to the routine life of the modern person, in-app messaging enables you to engage your audience with just-in-time support. Intercom – best chatbot tool for in-app messaging.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

AUGUST 17, 2024

. – Isa Olsson, UX Researcher and Designer at Zoezi Finally, Zoezi users had no easy way to report issues from within the product. They had to leave the app and use email, which was inconvenient and led to poor user experience. Tracking user in-app behavior requires no coding. Event tracking in Userpilot.

Data Visualization 105

Data Visualization Customer Feedback Customer Experience Analytic Tools 105

Alchemer Mobile

NOVEMBER 22, 2022

Apps that are not user-friendly have no place in the fiercely competitive app market. Distracting in-app messages. In-app messages are definitely valuable tools in the hands of the app developers to enhance their CX , especially when asking for feedback, but the timing of the in-app message is critical. Easy, right?

Analytic Tools 246

Analytic Tools Feedback Software User Testing Customer Feedback 246

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution. A message center provides a two-way conversation channel to do just that.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Alchemer Mobile

NOVEMBER 6, 2024

Here’s how different teams can stay customer-obsessed in a new digital-first customer landscape: CX Teams Use Digital Feedback Channels to Monitor Sentiment : Keeping a close eye on customer sentiment is vital for understanding your current user experience. Let’s break that down: Right Message: Is your message relevant and useful?

User Testing 100

User Testing Customer Feedback Customer Experience Product Research 100

Intercom, Inc.

MARCH 23, 2022

In-context, company-owned messaging is the future primary channel for customer communication. The future of customer messaging will be powered by live data and rich context. Businesses demand a next-generation product approach to technology and user experience. We unveiled our newest products to the world.

Customer Communications 220

Customer Communications Events Data Visualization Customer Experience 220

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Is it possible to do this with Intercom?

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Userpilot

AUGUST 21, 2024

The secret lies in first-party data. We’ll provide practical examples and actionable advice that will inspire you to create personalized user experiences based on data. TL;DR First-party data is information you collect directly from your audience or customers. Greater control and ownership over customer data.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Intercom, Inc.

JANUARY 25, 2022

Integrations like the Intercom integration with HubSpot empower these teams to use data from live chat and messaging, smart workflows, and business intelligence to anticipate prospect and customer needs. . Finding that moment is made easier when data is synced between all of your team’s favorite marketing and sales tools.

Research Software 216

Research Software User Testing Artificial Inteligence Data Visualization 216

Roman Pichler

APRIL 5, 2022

For product strategy and roadmap meetings, I recommend involving the key stakeholders , for example, someone from sales, marketing, support, and finance, as well as development team representatives—ideally members who know about the user experience (UX), architecture, and technologies. 3 Have the Right Input Available. Stay present.

Product Management 321

Product Management Product Manager Weak Development Team User Testing 321

Alchemer Mobile

NOVEMBER 10, 2022

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution. A message center provides a two-way conversation channel to do just that.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

OCTOBER 10, 2024

The SaaS user onboarding process is the guidance that users go through from the moment they sign up for a software product. It typically involves welcome messages, product tours , in-app guidance, and support materials aimed at driving user activation , retention, and long-term engagement.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

Userpilot

APRIL 16, 2025

For example, after an NPS survey , you can trigger an in-app message for promoters and encourage them to leave a public rating. Improve app performance Your app's performance (its speed, stability, and responsiveness) directly impacts its user experience , which, in turn, impacts your conversion rate.

Feedback Software 66

Feedback Software Analytic Tools User Testing Data Visualization 66

Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. Teams are drowning in the wrong usage metrics while missing important behavioral data signals.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Sachin Rekhi

FEBRUARY 9, 2020

Through my time in Silicon Valley, I've found three specific product cultures dominate tech companies: engineering-driven, data-driven, and design-driven product cultures. It's no wonder Google struggled with building Google+, it's attempt at a social network, or a successful messaging app despite continuous attempts. Data-Driven.

User Testing 218

User Testing Weak Development Team Artificial Inteligence Product Research 218

Userpilot

JULY 27, 2024

Wondering how data-driven customer segmentation can help your SaaS product grow? You will also see different examples of user segments and learn how to implement your segmentation strategies with Userpilot to improve customer engagement. Userpilot offers analytics and feedback features for collecting data necessary to segment users.

Data Visualization 105

Data Visualization Analytic Tools Customer Feedback Feedback Software 105

Intercom, Inc.

JUNE 22, 2022

Boost self-serve rates for a more seamless customer experience. Before today, our bots couldn’t easily access data living outside of Intercom. Build powerful self-serve experiences in Resolution Bot and Custom Bot with ease. And while Custom Apps are available, we know that they require technical expertise to build and maintain.

Customer Experience 218

Customer Experience Inbound Data Visualization Customer Satisfaction 218

UX Planet

MAY 25, 2025

I mean frictionless, user-obsessed, data-driven design choices that guide your customer from just browsing to Add to Cart without ahiccup. The secret often lies in the art of User Experience design. And Im not talking about pretty visuals for the sake of it.

Data Visualization 98

Data Visualization Analytic Tools UX Feedback Software 98

Userpilot

FEBRUARY 9, 2025

User feedback is valuable , but without data, its just opinions. Session replays and heatmaps show user friction , but they dont explain why it happens. To eliminate these blind spots, you need to combine quantitative, qualitative, and visual data. Key differences between data types. How to collect each data type.

Data Visualization 52

Data Visualization Customer Feedback User Testing Product Research 52

Intercom, Inc.

JUNE 23, 2020

The two key changes are a shift to messenger-based support, and an investment in Bots and Messaging. Instead they are using Automation, Bots, and Proactive Messaging to deliver great experiences to all their customers at increasing scale. And they are shifting their work communication to messaging tools like Slack.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Userpilot

OCTOBER 28, 2024

Today’s users are everywhere – sliding into DMs, firing off emails, jumping on live chat, or even picking up the good old phone. An omnichannel user engagement strategy unifies all of these channels. It involves delivering consistent messaging across all channels. No guesswork, just data.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

UX Planet

MAY 27, 2025

Authenticity goes hand-in-hand with every part of your digital experience. Whether its push notifications, in-app messages or customer support, every interaction should feel true to your brands purpose. Speed to adapt and exceed users needs is everything, and if the institution cant keep up, itll get left behind.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

UX Planet

SEPTEMBER 14, 2024

Discover how to enhance user experiences by leveraging quantitative research, usability testing, and A/B testing to make informed, data-driven design decisions that lead to measurable results. These tools enable you to collect feedback and use that data to refine your product’s design and functionality.

Data Visualization 94

Data Visualization User Testing Product Research Research Software 94

Userpilot

MARCH 30, 2025

You can build onboarding carousels, push notifications, in-app messages , and surveys from a single dashboard. Everythings optimized for mobile, so your onboarding experience feels native from the start. You can track the entire onboarding process without switching tools or dealing with fragmented data.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software User Testing 66