The Product Guy

OCTOBER 1, 2018

As a product manager, it can be quite daunting to start a new software product from scratch. Having a product vision and strategy can facilitate the definition and prioritization of features down the line, and ease the communication with stakeholders. Feature Definition. What change will it bring to the world? Better Decisions.

Roadmap 334

Roadmap Customer Experience Workshop Document 334

Mironov Consulting

JUNE 28, 2018

What’s Enterprise? Another fuzzy line divides SMB (small/medium businesses) from enterprises. Enterprise generally starts around $20k/year, and really gets going at $50k/year. . $50/year B2C, SMB and Enterprise companies not only behave differently, they are structured differently. What’s B2B?

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Throughout this traditional definition, you’ll notice an emphasis on data, typically taken to mean quantitative metrics. Basically, anything that ruins the user experience.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

The Product Coalition

APRIL 24, 2023

It can hold feedback from various sources such as customer support tickets, feature requests, surveys, reviews, and social media. Product managers usually choose a tool or piece of software to act as a repository, but really a repository is anywhere you keep feedback — even if it’s on paper in a drawer. That reduces risk.

Feedback Software 144

Feedback Software Analytic Tools User Testing Customer Feedback 144

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model. What Is Saas? — Brief

Analytic Tools 147

Analytic Tools Data Visualization Reporting Tools Startups 147

Product Innovation Educators

FEBRUARY 17, 2025

These workshops should address: Expectation Area Key Questions to Address Why It Matters Role Definition What specific responsibilities fall under the PM role? Establishing Expectations Francesca recommended conducting expectation workshops, particularly during key organizational transitions.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Mironov Consulting

JUNE 30, 2017

I’ve noticed a frequent executive-level misalignment of expectations across a range of software/tech companies, particularly in B2B/Enterprise companies and where Sales/Marketing is geographically far away from Engineering/Product Management. Let’s call it the software development deli counter problem.

Software Development 96

Software Development Software Developers Reporting Tools Software Review 96

Userpilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? Churn management software is a tool or suite of tools that help you collect customer data, analyze customer attrition , and predict churn. Features to look for in customer retention software: Analytics and tracking. Customer reviews.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Software Review 105

The Product Guy

FEBRUARY 27, 2018

I didn’t speak lightly; I knew our engineers were struggling with the changes and that what they needed most of all was definite information, and fast. Originally interested in law, he decided to go into tech after learning how to code (by necessity) at a Hackathon. Ah, well,” he said, “at least it’s better now than it was before.”.

Engineering 252

Engineering Weak Development Team Technical Review Software Review 252

Intercom, Inc.

JANUARY 5, 2022

And as nice as verbal assurances and a handshake are, as you grow and try to sign with more established, enterprise-level companies, you’ll find yourself more and more having to provide proofs of compliance before closing the deal: The shift to the cloud, more and more data breaches – it really put a magnifying glass on third-party risk.

Reporting Tools 212

Reporting Tools Data Visualization Software Review Technical Review 212

Product Management Unpacked

MAY 27, 2021

After nine years working as a systems engineer, applications engineer, software engineer and finally, a lead data engineer, Debashish Sasmal was ready for his next strategic move. UPMC Enterprises Provides Deep Insight Into Product Management. It makes him more agile and flexible, he definitely stands out,” concludes Curtis.

Healthcare 146

Healthcare Technical Review Product Manager Product Management 146

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

Userpilot

OCTOBER 28, 2020

In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Beyond the Software – How to Get the Best Results from Product Tours. Styling requires coding. Source: userpilot.com. Pros of Userpilot. Cons of Intercom.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Amplitude

FEBRUARY 11, 2021

Now, we’re putting all our product management software on the table to give you an inside look at our tech stack within three categories: analytics, product development, and communication. Then, we have monthly reviews of what we’re shipping and reflect on whether we’re hitting our goals. Bonus: no coding required. Productboard.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Research Software 98

Mind the Product

NOVEMBER 21, 2019

You’ve generated interest in your software. A value proposition can help you to step away from the code and build empathy with your users. As a Digital Team in a Large Enterprise. I’ve lifted an idea straight from the Lean Enterprise book and used it over the last 12 months. Definition of Done.

User Testing 181

User Testing Reporting Tools Research Software Product Research 181

Intercom, Inc.

NOVEMBER 27, 2019

It’s even garnered them an enviable position among Deloitte’s Fast50, a list of the fastest growing software companies in the UK. Software businesses are just like any other business, like Starbucks, Pret A Manger, McDonald’s. And for software businesses, it’s exactly the same. “In You’re international from day one.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Arkenea

MAY 12, 2025

The Indisputable Case: Why India is the Premier Destination for Software Development Outsourcing The global outsourcing landscape offers numerous options for businesses seeking to optimize their software development. However, when comparing all potential destinations, one country consistently emerges as the definitive leader: India.

Reporting Tools 52

Reporting Tools Analytic Tools Software Development Software Developers 52

Mironov Consulting

JULY 28, 2022

Especially in B2B/enterprise software companies, I see two dramatically divergent ( incompatible ) worldviews that IMO explain a lot of corporate behavior. Enterprise Sales and Solutions Teams… Are paid/rewarded/promoted for working with individual prospects or customers one at a time.  Sales

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Mind the Product

APRIL 4, 2017

Since most product managers are already familiar with delivering production-ready code in the delivery track, I’ll keep my focus on the discovery track. Trustpilot is a review platform that helps companies collect reviews, and consumers shop smarter. To get users back to Trustpilot’s website after writing a review (retention).

Agile 186

Agile Product Research User Testing Customer Experience 186

Arkenea

MAY 8, 2025

If you’re considering expanding your development capabilities beyond your in-house team, you’ve likely encountered the term “ nearshore software development in Mexico ” during your research. Offshore Software Development involves partnering with development teams in more distant countries.

Research Software 52

Research Software Feedback Software Software Development Software Developers 52

Userpilot

NOVEMBER 15, 2021

UserGuiding is a no-code tool for user onboarding. To make an informed decision before you invest in the software, it's essential to understand the benefits and drawbacks of UserGuiding: Pros. UserGuiding reviews. Let's take a closer look at some of the user reviews that their customers posted online.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Sachin Rekhi

APRIL 12, 2020

We've continued to refine our understanding of the definition of product/market fit, developed customer discovery techniques that can help guide us to product/market fit, as well as established several benchmarks to assess whether we've achieved initial fit. Counter-positioning.

Strategy 212

Strategy User Testing Technical Review Software Review 212

The Product Coalition

SEPTEMBER 9, 2021

Not to mention that as more physical events went virtual, the need for scalable, easy to deploy video solutions within the enterprise skyrocketed. A handful that became standard best practices, to keep all teams aligned throughout, were: Be clear on product definition, goals and success criteria. Lessons Learned.

Reporting Tools 148

Reporting Tools Feedback Software Customer Communications Customer Experience 148

The Product Coalition

AUGUST 15, 2023

Compare this to another example where a family owned packaging company has started developing software to automate a packing process. It may also get referred to as the company’s shares, enterprise value or value. Profits, in practice, are a little more complicated with various definitions and measurements available.

Development 148

Development Technical Review Customer Experience Software Review 148

Modus Create

NOVEMBER 15, 2024

AI use cases are enabled by “intelligent applications” – software applications that incorporate generative, classification, and predictive AI models under the hood to power one or more of their features. LLMs assist by quickly reviewing documents, understanding and extracting claims, and presenting them in a digestible format.

Research Software 40

Research Software Reporting Tools Data Visualization Technical Review 40

Amplitude

NOVEMBER 26, 2019

Data is often not accessible unless you can write code. You may not understand someone else’s definition or report. Not everything Not everything involving data is owned by one person or team, even at a large enterprise company. involving data is owned by one person or team, even at a large enterprise company.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One   Engineering-grade testing and code re-use are often discussed but almost never put in place.  And

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

Intercom, Inc.

MARCH 8, 2018

Dan: I’ve been in enterprise sales now for 18 years. My first real job was at GE Capital in Australia, and then I moved back to London and joined a company called Complinet, which was a back office compliance software company. Dan: Definitely some advantages as well, as you suspect. Scaling sales in periods of high growth.

Research Software 187

Research Software Feedback Software Reporting Tools User Testing 187

Userpilot

OCTOBER 27, 2021

Both platforms can be used without programming knowledge, but coding is necessary to fully customize them. Neither platform publishes its pricing information, but user reviews indicate that WalkMe starts at around $9,000 per year and Whatfix at about $1,200 per month. It also offers the ability to create product tours “code-free”.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

OCTOBER 20, 2021

While their features for in-app guides and user analytics are similar in many ways, WalkMe focuses on employee onboarding for enterprise-level businesses, while Pendo helps create walkthroughs for customer onboarding as well. Pendo and WalkMe do some similar things, but they are definitely not equivalent. WalkMe product demo page.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

The Product Coalition

JULY 6, 2022

When the company or product is successful, it is due to their pioneering, faultless leadership, but when the ship starts to sink, it’s due to those dumb engineers that can’t get two lines of code out without hundreds of bugs. You serve your business by making them more revenue/enterprise value. The list goes on.

Data Visualization 145

Data Visualization Weak Development Team Technical Review Reporting Tools 145

Userpilot

JANUARY 27, 2021

What about software solutions they have to review based only on a single web page? Ease of use plays a very important role in choosing the right software, yet only 50% of websites communicate it in the right way. Simplifying software use for all ages. User-generated definition of “easy to use”. Unfortunately, yes.

Research Software 111

Research Software Feedback Software User Testing Data Visualization 111

Userpilot

DECEMBER 6, 2021

If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii) 2 – The best customer success software will be no-code.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Intercom, Inc.

JANUARY 16, 2020

Andrey: Definitely that was the case, but on the other side we try to follow our users and usage patterns in the product. Has there been any similar moments for you in terms of seeing sudden growth due to changes you’ve made in the products or maybe your business model? I think that they’d like that.

Research Software 250

Research Software Data Visualization User Testing Customer Experience 250

Gainsight

APRIL 27, 2020

Virtual work, on-demand delivery, and telemedicine were all catapulted forward due to this terrible tragedy. A natural question for SaaS execs and investors is to ask “What will change for the future about SaaS due to this crisis?”. We definitely can’t do it during a crisis. ” I agree with that.

Research Software 99

Research Software Technical Review Software Review Reporting Tools 99

ProductPlan

AUGUST 12, 2024

Let’s discuss ways we can help your enterprise organization grow! Book a Consultation Enterprise Growth Platform Capabilities Unlimited Roadmaps Easily collaborate, share, and transfer between users. We) definitely want to thank you for that and give kudos to you and your team for all of the onboarding to get us here.”

Reporting Tools 52

Reporting Tools Feedback Software Analytic Tools Data Visualization 52

Userpilot

APRIL 15, 2022

Userpilot is a code-free product experience software, which gives non-tech teams the ability to create powerful contextual onboarding experiences. G2 reviewers praise Userpilot for the quality of product support, and the ease of use and administration. Like in Userpilot, there is no coding required.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98