Intercom, Inc.

FEBRUARY 18, 2020

We had a large group of talented people – some who knew features and workarounds better than anyone else, some who were experts in technical concepts, some who excelled in project and relationship management, and others who had a deep knowledge of particular industries. The only problem? We were operating in silos. part of the name.

Technical Review 224

Technical Review User Testing Customer Feedback Customer Experience 224

Melissa Perri

JULY 23, 2024

I review strategies and roadmaps. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are. Other Times, it's due to a lack of skill set in product leaders. Lots of data goes into pinpointing.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Roman Pichler

FEBRUARY 11, 2020

Different people have suggested different definitions for the term software platform. Consequently, a platform should have its own product strategy and roadmap , KPIs , product backlog , and well-designed software architecture that leverages the right technologies. Ensure that the Platform is User-Led, Not Technology-Driven.

Feedback Software 290

Feedback Software Software Review Technical Review Customer Experience 290

Roman Pichler

SEPTEMBER 11, 2023

It’s important that they have the right skills to spot and evaluate design and technology opportunities and to develop a rough understanding of the likely effort required to implement product decisions. 2] Use the Right Goals A team is, by definition, a group of individuals who work together on the same goal. Let’s take a look at them.

Reporting Tools 388

Reporting Tools User Testing Customer Experience Product Research 388

UX Planet

MARCH 9, 2025

Pain points : If youre going to redo the functional logic of your product, you should definitely add customer pain points. is another common question asked by stakeholders when they review the proposal. Vision and strategygoals A vision statement should answer the following question: Where are we heading and why?

Product Research 115

Product Research Research Software Feedback Software User Testing 115

Roman Pichler

APRIL 5, 2022

Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. Review and adjust product roadmap; check potential impact on the product strategy.

Product Management 317

Product Management Product Manager Weak Development Team User Testing 317

Roman Pichler

MAY 13, 2024

Listen to the audio version of this article: [link] Product Strategy and Change Strategy means different things to different people, so let me briefly share my definition. New technologies alone introduce change and uncertainty—think of the Internet of Things, Blockchain, machine learning, and generative AI, for example.

Customer Experience 309

Customer Experience Product Research Technical Review Data Visualization 309

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). From new UX-related technologies and automation to personalization. UX experts have already integrated AI into their daily lives in one way or another. No one can denythat.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

The Product Guy

MAY 21, 2018

The big vision was clearly overwhelming – we wanted to change how customers interact on the site; we wanted to build the brand new structure to support a new type of customers, to build the internal admin functions to facilitate internal efficiency; and we wanted to holistically rethink everything to link all the above components.

User Friction 261

User Friction Customer Experience Vision Technical Review 261

ProductPlan

APRIL 16, 2019

That’s why agreeing on what we call the “Definition of Done” is of critical importance to achieving a consensus on when projects, initiatives, and features are actually complete. Defining the definition of done. The Definition of Done is an agreed upon set of items that must be completed before a project can be considered complete.

Definition 86

Definition User Testing Software Review Technical Review 86

People-First Product Leadership

OCTOBER 22, 2024

Rapid technological changes and shift to hybrid work: The transition to remote / hybrid work, then back to the office, has mixed up communication, collaboration, and work-life balance. This can lead to multiple life changes as we seek new definitions of success, career shifts, and creative pursuits. Today is perfect for a lifequake.

Technical Review 59

Technical Review Data Visualization User Testing Customer Feedback 59

Intercom, Inc.

DECEMBER 4, 2019

That clarity is one of the main reasons I was so excited to join Intercom earlier this year – the company entered an industry dominated by impersonal and disconnected tools like ticketing systems and email with a vision to “make internet business personal.”. 1 Poor definition of value proposition and feature focus. 3 Brand stretch.

Branding 210

Branding Weak Development Team Technical Review Airlines 210

Roman Pichler

JULY 11, 2016

Respect their UX/UI and technology decisions and their right to determine how much work can be done. Developing a successful digital product requires more than technical knowledge. This will not only lead to better technical decisions and a better product. Assume that the team members want to do their best. Be honest and open.

Weak Development Team 177

Weak Development Team Development Research Software Feedback Software 177

Alchemer Mobile

MARCH 17, 2020

Due to rapidly-changing technology, customers have high expectations for the products they use. Given this, product managers are being trusted with more and more responsibility to push the brand vision forward and maintain focus throughout quickly-changing priorities. Challenge #1: I have too many responsibilities.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

The Product Coalition

FEBRUARY 10, 2022

Moreover, this area has become extremely lucrative due to lockdowns and restrictions of the pandemic. It attracted more people to the online live streaming and now it’s projected that, due to streaming, by the year 2025 users will spend more than $17 billion in social apps annually. The definition of live streaming is quite simple.

Feedback Software 178

Feedback Software User Testing Technical Review Data Visualization 178

The Product Coalition

FEBRUARY 1, 2021

That is a reason for having, for example, the Sprint Review with stakeholders and customers.) ???? The business representative I : “You will partner with the scrum teams, solution architects, program/project managers, and business on transforming product vision into product releases.” (The Source: Scrum Guide 2020, see above.) ????

Customer Experience 167

Customer Experience Advertising Technical Review Agile 167

Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. Engineers need reproducible, technical details. Engineers need detailed steps and technical context. But every audience values different aspects of the story.

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Mind the Product

AUGUST 19, 2019

You forget that your dataset also includes December and Christmas holidays that skew your data due to unusual user activity and behaviour. As another example, imagine you’d like to build a model that would predict good candidates in tech based on their resume. What can we do about that? Let’s go one step back.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Userpilot

AUGUST 14, 2024

Collaboration : PLD involves close collaboration between product managers , designers , marketers, and engineers, aligning design with product goals and technical feasibility. To begin, set a product vision , identify the core value propositions , and map out a strategic path to achieve them. Slack’s user-friendly, intuitive UI.

User Testing 105

User Testing Product Research Customer Experience Onboarding KPIs 105

Intercom, Inc.

AUGUST 6, 2019

New interviewers should start off with sessions that involve less ambiguity like pairing or reviewing take home tests in order to become familiar with process. That’s why it is so important for product engineers to have ownership of the definition of the interview process. Who reviews my code?” “How Onboarding.

Software Review 166

Software Review Engineering Feedback Software Technical Review 166

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. My background is definitely atypical. But starting out my career, it was definitely like, “I want to do this, so let me just do anything and everything I can to get business.”

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

The Product Coalition

APRIL 7, 2021

Are you searching for the tech and design partner you can trust while building your mobile app together? If yes, you are definitely in the right place! Fireart engineers have vast expertise and domain knowledge in fintech, health tech, marketing and advertising, telecommunications, eCommerce and retail, and many other business sectors.

Research Software 143

Research Software Feedback Software Artificial Inteligence User Testing 143

The Product Coalition

JULY 2, 2022

When I participated in the live discussions about the same topics, I realized that some of the gaps are due to perspective: So many of the companies I work with (either the few that I am personally consulting to, or among the CPO Bootcamp participants) are startups or scaleups, and only a small number are larger corporations.

Workshop 147

Workshop Customer Feedback Technical Review Product Research 147

Userpilot

NOVEMBER 21, 2023

If so, you should definitely watch the talk that Jason Knight , a product consultant and advisor, gave at this year’s Product Drive hosted by Userpilot. TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. Let’s dive in!

Technical Review 104

Technical Review User Testing Product Management Product Manager 104

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Taking into account the expanding usage of technologies in the financial industry, there is no wonder people started wondering how to make a fintech app. What is fintech?

Research Software 156

Research Software Feedback Software Reporting Tools Data Visualization 156

The Product Coalition

SEPTEMBER 7, 2021

We need to consider myriads of inputs, definition sessions, and cross-team alignments to create high-quality OKRs for our team. Leaders should understand the company’s vision and strategy, be able to communicate it in a meaningful way, and clarify the role their “unit” (*) plays in that strategy. How can the product lead help?

Feedback Software 160

Feedback Software Product Research Technical Review Presentation 160

Userpilot

MAY 27, 2024

This practice also invites you to think of your business goals and current technology limitations. All, by having a strong understanding of your current technology limitations. Product thinking brings the user, the business, and the technology together. Review your user survey analytics on a single-page view on Userpilot.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

Intercom, Inc.

JULY 5, 2018

In this episode of our podcast, Doug and I chat about what makes a compelling story, how to distill a founder’s high level vision into something more relatable to individual buyers, and much more. I help source and complete deals, and I perform due diligence on deals. Distilling the 40,000-foot vision.

Technical Review 172

Technical Review Development Team Review Customer Experience User Testing 172

Userpilot

APRIL 30, 2024

For example, Slack , initially popular in tech industries, expanded its reach to various sectors, including education and non-profits to increase its user base. But, it requires investment in new tech and building new products for unknown markets comes with a huge risk. Or encouraging them to share reviews on sites like G2.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

The Product Coalition

JUNE 21, 2021

we also face the question of how we will make digital technology truly accessible for everyone, regardless of their physical or cognitive abilities. The distinction between the two terms tends to get blurred, and it’s because the definition of each term is fluid and changes as different technologies become more or less relavant over time.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Imaginary Cloud - Design

APRIL 29, 2021

Technically yes, because web development includes everything that needs to be worked on to build a website or application. Technical Assessment. Due to that, a web designer can be a demanding and versatile job position, requiring very specific technical and soft skills. The four phases are: Research.

Research Software 142

Research Software Software Review Development Web Development 142

Intercom, Inc.

JULY 25, 2019

Paul: Exactly, so we spend a ton and ton of time on problem definition. ” A much better definition might be, “We need a way to have a consistent record, blah blah blah…” Paul: Yeah, “Our customers are trying to do x or y.” The vision? Problem prioritization, first of all, “Is this an important problem?

Research Software 209

Research Software Feedback Software Product Research User Testing 209

The Product Coalition

MARCH 10, 2024

The definition of strategy is a high-level plan toward your goals under conditions of uncertainty. In the tech world, there are often many right answers. Take Apple’s Vision Pro for example. But this technology doesn’t have to be used for entertainment. But strategy isn’t as simple. In strategy, there is no right answer.

Entertainment 147

Entertainment Technical Review Strategy Vision 147

Arkenea

MAY 8, 2025

Understanding the Sourcing Models: Nearshore (Mexico) vs Offshore (India) Before diving into the comparison, let’s establish clear definitions: Nearshore Software Development refers to outsourcing development to countries that are geographically close to your home country.

Research Software 52

Research Software Feedback Software Software Developers Software Development 52

Intercom, Inc.

JULY 5, 2018

In this episode of our podcast, Doug and I chat about what makes a compelling story, how to distill a founder’s high level vision into something more relatable to individual buyers, and much more. I help source and complete deals, and I perform due diligence on deals. Distilling the 40,000-foot vision.

Technical Review 163

Technical Review Development Team Review Customer Experience User Testing 163

Arkenea

MAY 12, 2025

In 2025, US businesses face unprecedented challenges finding affordable, quality tech talent. However, when comparing all potential destinations, one country consistently emerges as the definitive leader: India. million engineering graduates annually and a tech workforce exceeding 5.8 The solution? With over 1.5

Reporting Tools 52

Reporting Tools Analytic Tools Software Developers Software Development 52