Lenny Rachitsky

MAY 6, 2025

Whether you’re planning six months ahead or sitting in discussions right now, here’s the process I’ve developed through trial and error with clients over 15 years. Start demonstrating how you’ll solve their specific problems for the company/team. And how can I best show up for [name other team member(s)]?

Development Team Review 57

Development Team Review User Testing Technical Review Systems Review 57

Intercom, Inc.

OCTOBER 27, 2022

After running the first editions of the conference by himself, Alex sold B2B Rocks and, in 2019, he founded Collect , a platform that helps businesses collect and manage client documents, in the hopes that by putting this process on autopilot, teams can be more productive and focus their energy on bigger things. Alex: I don’t know.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

PMLesson's Ace the PM Interview

DECEMBER 14, 2020

A common question for product managers, project managers, technical program managers, and software developers alike is what methodology to use given a project. Which should you and your teams decide the utilize? Whichever methodology a team operates under will heavily influence how they work and communicate with one another.

Technical Review 98

Technical Review Agile Development Team Review Software Review 98

ProductPlan

JANUARY 21, 2020

A few years ago, I was the acting product manager at a startup, developing an enterprise software product. Building the product was hard: it was taking longer to develop than everyone expected (of course). I heard requests from customers, domain experts, consultants, our development team, and internal stakeholders.

Development Team Review 98

Development Team Review Software Review Fractional CTO CTO 98

ProductPlan

JUNE 1, 2023

Where are product teams getting their feature ideas? Most concerningly, 19% of respondents reported that their top source of ideas comes from senior management, who are often disconnected from both customers and the product development process. Why do product teams become feature factories?

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time at the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. I help source and complete deals, and I perform due diligence on deals.

Technical Review 172

Technical Review Development Team Review Customer Experience User Testing 172

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time a the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. I help source and complete deals, and I perform due diligence on deals.

Technical Review 163

Technical Review Development Team Review Customer Experience User Testing 163

ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. The Product Team’s Role in Customer Experience Strategy.

Customer Experience 71

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 71

UX Planet

OCTOBER 8, 2024

Proactive leadership and strategic alignment to drive better outcomes in complex projects Am I involving teams enough in the vision and goals of digital transformations and bringing leadership along in the execution? The design, content, and development teams were working in silos, disconnected from the project’s overarching purpose.

Development Team Review 59

Development Team Review Leadership Vision Demo 59

Intercom, Inc.

JULY 23, 2020

As the CEO of Flow , a flexible project management app for teams, Daniel is working to create a productivity tool that defies conventional metrics, meaning that it simply allows you to get your most important work done without monopolizing the time you spend in the software itself. billion in 2015. How will you stand out from the pack?

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Amplitude

DECEMBER 7, 2020

I was impressed with the vision our CRO, Matt Heinz, and executive leadership outlined to assemble a world-class sales organization. The Solutions Consulting (SC) team is a vital part of that vision, and I’m thrilled to have a hand in making it come to pass. This is a team full of outstanding sales and technical sales athletes.

Reporting Tools 52

Reporting Tools Technical Review Development Team Review Consulting 52

Intercom, Inc.

JUNE 2, 2022

From the CEO and the management team to the intern fresh out of college, every employee or business owner has unique qualities that position them to bring excellent customer experiences to life. No, “I get to be a part of this team, and we get to make an impact on people.” Liam: That’s fantastic. ” That is huge.

Customer Experience 223

Customer Experience User Testing Development Team Review Books 223

ProductPlan

MARCH 7, 2019

They sum up your entire vision for the product in a single visual, which represents the go-forward plans for developers, testers, marketers, salespeople, etc. All of this while aligning the strategy of the executive team with specific product releases and features. Diving too far into the details.

Roadmap 84

Roadmap Technical Review Development Team Review Presentation 84

ProductPlan

NOVEMBER 11, 2019

Some will delight and engage the executive team by taking a high-level approach and focusing on goals and strategy. Others dive into the specifics and make engineering teams happy since they’re so detailed. Don’t out map your team’s capabilities. Work with the engineering team and figure out just how long each item should take.

Roadmap 87

Roadmap Data Visualization User Testing Technical Review 87

Roy Madden

SEPTEMBER 29, 2017

With more than 1,000 organizations relying on Feedly Teams for connecting to the content they need to accelerate research, marketing, and sales, we are growing our customer success team to continue to deliver a 7-star onboarding and support experience. We take care of our team. WHY FEEDLY? Massive opportunity. INTERESTED?

Development Team Review 41

Development Team Review User Testing Customer Feedback Customer Experience 41

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. You should know your company’s broader vision, objectives, target, and KPIs inside out and constantly view your product through the lens of this wider context. A mixture of approaches and resources will be useful here.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Ronke PM

FEBRUARY 26, 2023

Hire from diverse communities so your teams and organization can represent your customer segments. You must have exceptional communication skills to bring your product strategy and vision to fruition. Therefore, product managers must be empathetic, diligent, and proactive in meeting customers' needs. Always say thank you.

Leadership 52

Leadership Development Team Review Technical Review Reporting Tools 52

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We’re here for you.”

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

UX Studio: Product Management

JULY 29, 2020

Hired as external consultants, researchers, and product designers, sometimes we are asked to join an existing product team and help in transforming an organization from the inside. . Understanding the team and the context they operate in is the starting point before trying to change anything. Find purpose .

Leadership 56

Leadership Research Software Development Team Review Product Research 56

PMLesson's Ace the PM Interview

DECEMBER 4, 2020

These are: Influence: As a TPM, a crucial aspect of the position is influencing and persuading the relevant teams and stakeholders to take the necessary actions to accomplish certain goals. As such, a TPMs program sense entails the ability to manage and navigate through technical dependencies and work alongside the engineering team.

Technical Review 52

Technical Review Development Team Review Systems Review Software Review 52

PMLesson's Ace the PM Interview

JULY 12, 2022

You can ensure that every body paragraph hits home by: Reading up on what the employer is looking for, both in the job role and in a team member, so that you can display what they want. You can comb through the job description and company vision statement to determine which product management skills will look best.

Product Manager 52

Product Manager Product Management Technical Review Data Visualization 52

Bain Public

OCTOBER 19, 2019

By leaning on empathy, we can build an open-minded work culture that encourages collaboration, opinions, and feedback, allowing us to gain a variety of perspectives from the people on our teams and beyond. Everyone’s opinion matters, and when they trust that we’re listening, a culture of respect develops. How big is our technical debt?

Roadmap 40

Roadmap Development Team Review User Testing Technical Review 40

Gainsight

AUGUST 31, 2020

It is a genuinely worthy lesson about willingness to learn, the ability to adapt successfully, the power of motivating team leadership, the benefits of making data-driven decisions from product usage insights, and the results produced from commitment. So I went from running product to running product and development.”

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. So we do that for customers, and that’s the team I’m working on.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Intercom, Inc.

DECEMBER 9, 2022

And this is why we decided to bring you a special episode about these latest developments in the world of AI, what they mean, and whether it’s time to apply it in real-life scenarios such as customer support. Those manual tasks require really hard vision and processing things to solve. Des: Go into a forest and-. It would be great.”

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

The Product Coalition

JANUARY 16, 2024

Product managers and their teams start with enthusiasm, hit the ground running, and create a solid roadmap. The same is true for your roadmap — it takes more than diligence. So without further adieu, here are some proactive tips to maintain excellent roadmap health — no flossing required: Continuously sync to the vision and strategy.

Roadmap 145

Roadmap Development Team Review Weak Development Team Technical Review 145

The Product Coalition

AUGUST 8, 2022

Because scribes display more diligence and industry than printers.” Maybe the snake oil of its time, either way, he failed due to timing. However, it was delayed due to a flood?—?leaving Due to Gutenberg’s lack of means to pay back, Fust received the machinery, type set and supplies. 1492, to be exact. Fust prevailed.

Technical Review 148

Technical Review Development Team Review User Testing Research Software 148

ProductPlan

DECEMBER 4, 2019

Situation: You’ve painstakingly constructed a roadmap after consulting with various stakeholders, the development team, and your peers. Soft skills” aren’t always part of their repertoire, not to mention loads of “ developer-speak.”. Be sure they’re aligned with the vision and goals for the product. Minimize the damage.

Development Team Review 93

Development Team Review Software Review Product Manager Product Management 93

The Product Cafe

DECEMBER 12, 2023

Have you ever wondered why, despite listening intently to your customers and diligently building the features they ask for, your product still struggles to gain traction? It's insightful, but it might inadvertently narrow your vision. Subscribe for free to receive new posts and support my work. Here's How to Break Free!

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52