The Product Guy

MAY 15, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. James builds products and services which delight customers and differentiate companies. View the live stream…. Better Products.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

The Product Guy

MARCH 2, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. James builds products and services which delight customers and differentiate companies. View the live stream…. Better Products.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Intercom, Inc.

DECEMBER 13, 2018

John: Julien, you’ve been at Facebook for around eight years in a variety of different roles; could you give us a b of background on how you got to your current position? What’s your differentiator? We are going from having an enterprise business to having a mid-market business to investing in an SMB business.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

Business of Software Conference

OCTOBER 11, 2023

It is important to have a kind of a trusted advisor How would you position yourself best to make an acquisition most valuable? What would make it easiest to integrate the process into their business Every segment is different — every acquiring company is different as to what they are looking for.

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Andrew Chen

SEPTEMBER 4, 2018

Andrew: Network effects have…there’s a lot of really positive things about them and one of the big pieces is that virality is a form of like something that you get with the network. Like, you’re not gonna get somebody who is using a travel product to use it more than a couple times per year. <Sonal: Right.>

User Testing 75

User Testing Marketing Analytic Tools Customer Experience 75

Mironov Consulting

SEPTEMBER 23, 2023

 When we can sign 50 mid-sized deals with less energy than 4 big ones, we can reject the “MegaCorp demands that we implement X” hostage-taking that’s so prevalent in enterprise software.   Heavy use of third-party connectors and instrumentation to keep our scarce development energy on differentiation.

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

eG Innovations

JANUARY 19, 2023

Citrix Performance Analytics captures and reports on a lot of the user experience type data that Citrix Director handles, but the key differentiator is how that data is displayed. How eG Enterprise Helps Citrix Admins eG Enterprise from eG Innovations was one of the first purpose-built tools for Citrix infrastructures.

Data Visualization 52

Data Visualization Analytic Tools Transportation Reporting Tools 52

ProductPlan

MAY 7, 2019

Enterprise. Enterprise. Sitting directly above the North Pole, an entire hemisphere of travelers could rely on it to get their perspective and stay on course for their ultimate destination. Common vision, differentiated objectives. ProductPlan for the Enterprise. Enterprise IT Roadmap. Try it Free.

Customer Experience 85

Customer Experience User Testing Weak Development Team Roadmap 85

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. Who are you serving and how do you want them to think of you.

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Business of Software Conference

NOVEMBER 26, 2018

AirBnB, the AirBnB, HXC does not simply want to travel. There’s a whole separate talk I can do on positioning… In order to market our products that has product market fit well there is no better set of words than what came out of a user’s mind and that’s what this question is designed to elicit.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Userpilot

JULY 6, 2023

Userpilot is a powerful tool that’s more directed to mid-market and enterprise-level companies. The pricing differentiation is based on the number of Monthly Active Users (MAUs) your company has. Enterprise: Custom pricing and usage limits. The enterprise plan starts at $3,600/mo as you get to 10,000 contacts.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Intercom, Inc.

JANUARY 14, 2020

Our enterprise customers expected white-glove onboarding and ongoing training which, while crucial to their success and our business’s, took teammates out of their core jobs. ” We ultimately decided to join the sales organization, positioning ourselves as strategic partners to our account executives and relationship managers.

User Testing 244

User Testing Weak Development Team Customer Experience Customer Feedback 244

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. Let’s time travel back 15 years ago, when there were no smartphones and the internet was accessed only through desktop computers. Many apps for listening to podcasts, but little differentiation or loyalty. but may not directly sound like podcasting.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. Let’s time travel back 15 years ago, when there were no smartphones and the internet was accessed only through desktop computers. Many apps for listening to podcasts, but little differentiation or loyalty. but may not directly sound like podcasting.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40