Intercom, Inc.
FEBRUARY 9, 2021
Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?
Modus Create
MAY 28, 2024
Larry Fitzpatrick, Executive Vice President and CTO of OneMain Financial, the leading nonprime lender in the United States, provides insight into how the world’s top executives plan to leverage AI technology. As a result, he says, “We need to understand and quantify the risk profile of new solutions using generative AI.”
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UX Studio
MAY 30, 2023
Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. Mobile payment systems are a good example of this.
Mironov Consulting
OCTOBER 7, 2020
I talk with lots of executives from the go-to-market side of the house who think that building serious software is as easy – and easily estimatable – as building a fence. As the leadership team gets tired of interim progress reports and longer-than-expected delivery dates, they lose heart and lose trust in the “maker” side of the company.
Userpilot
AUGUST 30, 2023
Heat map tools allow you to track user actions on your website or app. In this article, we’ll cover the 10 best heat map tools to help you choose the one most suited to your business needs. TL;DR Heat map tools are data visualization tools that represent data values with color gradients. What are heat map tools?
Oren Steinberg
APRIL 8, 2019
this is expected to grow as we see more millennials maturing out of their parents’ policies; Getting started with machine learning is becoming VERY easy: open source frameworks, accelerated hardware, pre-trained models available via API’s, validated algorithms, explosion of online training. Underwriting. Claims Handling.
eG Innovations
SEPTEMBER 17, 2021
The field of information technology has advanced at a breakneck pace in the last 20 years. Hence, it has become imperative for any business to know and adopt technologies that can make them productive and more competent at the same time. How do Managed Service Providers Function? Definition of an MSP. Types of MSPs.
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