Roman Pichler

FEBRUARY 14, 2023

1] As simple as this sounds, there is a catch: To create value with Scrum, you must understand who the users and customers are, why people would want to use and pay for the product, which business benefits it should generate, and, in the case of commercial products, which features differentiate it from competing offerings.

Product Research 388

Product Research Feedback Software Research Software User Testing 388

The Product Coalition

JULY 11, 2023

The emergence of blockchain technology has paved the way for a decentralized financial landscape, transforming the way we interact with money and assets. From traditional banking to decentralized revolution For decades, traditional banks have held the reins of our financial systems.

Reporting Tools 113

Reporting Tools Research Software Banking Government 113

The Secret PM Handbook

MAY 18, 2017

Most of our tools and applications deliver capabilities, but users and buyers are always hoping that what they’re buying is knowledge. They have to become experts in our tools when they really just want to be experts in their job. SAP (the Reference Model). And most photo apps have that capability. We just hate it!

Research Software 287

Research Software Data Visualization Differentiation Customer Experience 287

Product Innovation Educators

JULY 4, 2022

I wanted to learn how this company creates competitive products, differentiating on cost while offering comparative capabilities that equates to much higher value for customers. When our customers want a new solution, we try to find that solution, invent something, or enhance the features of an existing product.

Artificial Inteligence 284

Artificial Inteligence User Testing Feedback Software Customer Feedback 284

Lenny Rachitsky

FEBRUARY 25, 2025

It has helped in gaining alignment on complex topics with senior leaders at Meta (Sheryl Sandberg, Chris Cox, and Andrew Bosworth), paving the way for key launches like Facebook digital well-being tools , privacy protections for youth , and Quest referrals. product marketing, user research, content design, etc.).

Strategy 113

Strategy Technical Review Product Strategy Product Research 113

The Product Coalition

MARCH 24, 2021

Narrowing Down the Battlefield Figure 1 shows the ‘Technology Adoption Life Cycle’ for discontinuous innovations. Innovators have to build first reference customers in the mainstream market to prove having a promising business model and a compelling offering. Economic Buyer: The person who ultimately pays for our solution 2.

User Testing 158

User Testing Research Software User Friction Customer Experience 158

UX Planet

FEBRUARY 6, 2025

Banks invest many resources into research, security and basic digital service functionalityonly to follow up with so-called Lean Designs, which are little more than colorized, clickable prototypes. This gap in engagement and recognition highlights the customers expectations for a more dynamic and modern digital banking experience.

Banking 77

Banking Data Visualization Customer Experience Feedback Software 77

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Implementing self-service support solutions like resource centers.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Instead, research first helped Google emphasize user personalization. Keep reading for info on Google’s current user research. Marketing research at Google first compiled search rankings. Definitely not!

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Userpilot

JULY 22, 2024

An effective product expansion strategy is the fuel that propels a SaaS business forward. TL;DR Product expansion refers to any step a business takes to expand its market share. Competitive advantage : Ultimately, a well-executed product expansion strategy helps you differentiate from competitors.

Research Software 103

Research Software Feedback Software Analytic Tools User Testing 103

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. So what’s the solution? Today, we’re careening between a bloated set of apps that are time-consuming at best and unreliable at worst. It’s a bold gambit, but if anyone can pull it off, Daniel can.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Userpilot

AUGUST 30, 2024

In this guide, we’ll walk you through the key steps to conduct a comprehensive competitive analysis in SaaS, giving you the tools to turn market knowledge into a strategic advantage. In SaaS, this also means analyzing competitors’ user interface and user experience. Then, use different digital channels to dive deeper.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Alchemer Mobile

NOVEMBER 27, 2022

Building a successful app can mean big business. But, it also requires a proper plan to reach your target market and stand out against millions of apps already successfully positioned in the market. What does a successful app look like? Top apps grab people’s attention with a compelling icon right away.

Research Software 147

Research Software User Testing Customer Experience Download 147

Userpilot

AUGUST 26, 2021

You know how when you log into a SaaS product, you often notice the UI has changed or there are new options that weren't there before? That's SaaS product management hustling in the background to give you the best experience. You don't have to lift a finger and you get to access the latest updates whenever you log in.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

The Secret PM Handbook

MAY 18, 2017

Most of our tools and applications deliver capabilities, but users and buyers are always hoping that what they’re buying is knowledge. They have to become experts in our tools when they really just want to be experts in their job. SAP (the Reference Model). And most photo apps have that capability. We just hate it!

Research Software 150

Research Software Data Visualization Differentiation Customer Experience 150

UX Planet

JANUARY 12, 2025

Features like filtering, sorting, and column resizing transform static tables into dynamic tools, enabling users to personalize the data view according to their preferences. This feature improves navigation within large datasets, making it easier to maintain context and quickly reference key datapoints.

Data Visualization 111

Data Visualization User Testing Customer Experience Customer Feedback 111

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. Define/research/deliver customer experience. Agile : Product owner role, software development, team cadence, delivery.

Weak Development Team 162

Weak Development Team Feedback Software Research Software Development 162

Product Talk

APRIL 17, 2024

We’re a 14-year-old company that started off as an ads business, and we’re transitioning into a SaaS business. We have five product managers, one UX researcher , five designers—one of them director of design, leading the design team. It sounds like you are responsible for product, design, and research. Teresa: Okay.

Product Research 311

Product Research User Testing Data Visualization Research Software 311

Product Talk

APRIL 19, 2023

Within the product world at large and the Continuous Discovery Habits community specifically, we’re seeing increasing interest in personal knowledge management, both in terms of the processes and tools people are using to support them on this journey. Find all of the posts in this series here.

Research Software 130

Research Software Data Visualization Product Research Systems Review 130

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Instead, research first helped Google emphasize user personalization. Keep reading for info on Google’s current user research. Marketing research at Google first compiled search rankings. Definitely not!

User Testing 84

User Testing Research Software Customer Feedback Product Research 84

UX Planet

FEBRUARY 21, 2024

I’m sharing my insights and surprising parallels that I encountered during the courses on Systemic Design and Designing Resilient Regenerative Systems. It was a really insightful and encouraging journey through complex systems! Systemic design I’ll not go into details on what systemic design is.

Research Software 97

Research Software Feedback Software Government Differentiation 97

Userpilot

NOVEMBER 3, 2022

For SaaS companies, providing exceptional customer service can be a key differentiator from their competitors who offer similar products and prices. Analyze in-app user behavior and anticipate customer needs. These metrics may also be referred to as one-call resolution or, more rarely, right first time (RFT).

Feedback Software 98

Feedback Software Research Software Reporting Tools User Testing 98

Userpilot

AUGUST 15, 2023

Start by conducting extensive market research to understand the landscape, map out the needs of individual users to understand pain points, develop a clear value proposition, and then define key performance indicators to measure progress against. None of this is possible without the right tool for the job – Userpilot can help.

Feedback Software 97

Feedback Software Research Software Analytic Tools Product launches 97

Userpilot

JULY 31, 2024

A typical product development process follows seven stages: idea generation , market research, technical specifications, roadmapping, product development, MVP release , and continuous iteration. A successful product development strategy begins with market research to understand the target market and competition.

Analytic Tools 104

Analytic Tools Research Software Feedback Software User Testing 104

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Successful product positioning requires researching the competitors and analyzing their position, identifying the needs of the customers, and formulation of clear positioning statements.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Userpilot

MARCH 27, 2024

TL;DR Secondary navigation refers to UI elements that guide users to additional information that may not be of primary importance but is still necessary for a comprehensive user experience. Implementing in-app guidance for new or less visible secondary navigation to direct users to secondary features. NYT’s page navigation.

Feedback Software 105

Feedback Software Research Software Data Visualization Product Research 105

Intercom, Inc.

FEBRUARY 25, 2021

Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it. Finally, and only when you have those two systems in place, you can (and must) start empathizing with them.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Intercom, Inc.

JULY 25, 2019

Maybe it’s useful to actually to share some examples instead of talking about this in the abstract, but it’s basically about us having a predictable system. Obviously our goal, like any product and engineering team, is to ship great software that customers, love, value use, etc. We actually have a bit of a system.

Research Software 209

Research Software Feedback Software Product Research User Testing 209

Userpilot

NOVEMBER 30, 2023

Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Tracking user behavior in-app enables product teams to find ways to improve product experience. What are examples of market gaps? Canva is another one.

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Userpilot

APRIL 15, 2024

In-app support strategies to eliminate them. TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. Tools that help identify customer pain points: NPS surveys with open-ended questions. This article aims to help you avoid that. CSAT surveys.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

Arkenea

MAY 8, 2025

If you’re considering expanding your development capabilities beyond your in-house team, you’ve likely encountered the term “ nearshore software development in Mexico ” during your research. Offshore Software Development involves partnering with development teams in more distant countries.

Research Software 52

Research Software Feedback Software Software Development Software Developers 52

Userpilot

JANUARY 9, 2023

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Building user personas helps the entire team better understand user needs and build solutions that satisfy them well. Discover solutions through user research. Interested?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

DECEMBER 13, 2021

Many SaaS businesses confuse adoption with user acquisition. SaaS businesses don’t just need to acquire new users. Automate product adoption with product growth software. The product adoption process matters because maximizing product adoption drives revenue, profit, and growth for SaaS businesses.

Research Software 98

Research Software Feedback Software User Testing Customer Experience 98

Mind the Product

JANUARY 17, 2018

For example, if they are building an online education platform, they may define the ideal key behavior in concrete terms like, “Add online course schedule to their calendar, right after signing up for the course” or “Get to min 30 or 40 in their first online course.”. For more on this refer to the time-well spent movement.

Data Visualization 160

Data Visualization Product Manager Product Management User Testing 160

The Product Coalition

MARCH 7, 2023

It heavily references Laura Klein’s Build Better Products , as well as learnings from my own mistakes. When I decide ahead of time what the goal of my research is, I clarify the most important insight I need to gather, as I’m usually trying to learn many things in any given interview. question to keep digging.

User Testing 157

User Testing Customer Feedback Customer Experience Data Visualization 157

Intercom, Inc.

SEPTEMBER 5, 2018

At Intercom we think in systems , so to begin we asked ourselves what were the core objects that would make up this bot builder? The different elements that a Custom Bot can send in a conversation: chat bubble; reply buttons; attribute collector; and an app. Starting simple: our initial approach.

User Testing 130

User Testing Customer Experience Research Software Product Research 130

Mind the Product

SEPTEMBER 23, 2019

Priming is a powerful psychological tool in influencing consumer decisions and something product managers can use, to great effect, when onboarding new users. In other words, it refers to the phenomenon of influencing a decision by introducing a stimulus or intervention prior to the decision. Setting Context for What’s Ahead.

User Testing 156

User Testing Research Software Customer Experience Reference 156